Proposed Renewal of Information Collection: 1090-0008, American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Survey, 44351-44352 [2011-18710]
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Federal Register / Vol. 76, No. 142 / Monday, July 25, 2011 / Notices
Estimated Total Annual Burden
Hours: 70,000.
CBP Form 7552, Delivery Certificate for
Drawback
Estimated Number of Respondents:
2,000.
Estimated Number of Responses per
Respondent: 20.
Estimated Number of Total Annual
Responses: 40,000.
Estimated Time per Response: 33
minutes.
Estimated Total Annual Burden
Hours: 22,000.
CBP Form 7553, Notice of Intent to
Export, Destroy or Return Merchandise
for Purposes of Drawback
Estimated Number of Respondents:
150.
Estimated Number of Responses per
Respondent: 20.
Estimated Number of Total Annual
Responses: 3,000.
Estimated Total Annual Burden
Hours: 1,650.
If additional information is required
contact: Tracey Denning, U.S. Customs
and Border Protection, Regulations and
Rulings, Office of International Trade,
799 9th Street, NW., 5th Floor,
Washington, DC 20229–1177, at 202–
325–0265.
Dated: July 19, 2011.
Tracey Denning,
Agency Clearance Officer, U.S. Customs and
Border Protection.
[FR Doc. 2011–18652 Filed 7–22–11; 8:45 am]
BILLING CODE 9111–14–P
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information
Collection: 1090–0008, American
Customer Satisfaction Index (ACSI) E–
Government Website Customer
Satisfaction Survey
jlentini on DSK4TPTVN1PROD with NOTICES
AGENCY: National Business Center,
Federal Consulting Group, Interior.
ACTION: Notice and request for
comments.
SUMMARY: The Department of the
Interior, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the
VerDate Mar<15>2010
16:15 Jul 22, 2011
Jkt 223001
Department of the Interior is soliciting
comments concerning the American
Customer Satisfaction Index (ACSI) E–
Government Website Customer
Satisfaction Survey used by numerous
Federal agencies to continuously assess
and improve their Web sites.
DATES: Consideration will be given to all
comments received by September 23,
2011.
ADDRESSES: Written comments may be
submitted to the Federal Consulting
Group, Attention: Rick Tate, 1849 C St,
NW. MS 314, Washington, DC 20240–
0001. Comments may also be sent by
facsimile to (202) 513–7686, or via email to Richard_Tate@nbc.gov.
Individuals providing comments should
reference Website Customer Satisfaction
Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group,
Attention: Rick Tate, 1849 C St, NW. MS
314, Washington, DC 20240–0001, or
call him on (202) 513–7655, or send an
e-mail to Richard_Tate@nbc.gov.
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction
Index (ACSI) E–Government Website
Customer Satisfaction Survey.
OMB Control Number: 1090–0008.
Abstract: The proposed renewal of
this information collection activity
provides a means to consistently assess,
benchmark and improve customer
satisfaction with Federal government
agency websites within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with
ForeSee Results, Inc., to offer this
assessment to Federal government
agencies.
ForeSee Results is a leader in
customer satisfaction and customer
experience management on the web. It
utilizes the methodology of the most
respected, credible, and well-known
measure of customer satisfaction in the
country, the American Customer
Satisfaction Index (ACSI). This
methodology combines survey data and
a patented econometric model to
precisely measure the customer
satisfaction of website users, identify
specific areas for improvement and
determine the impact of those
improvements on customer satisfaction
and future customer behaviors.
The ACSI is the only cross-agency
methodology for obtaining comparable
measures of customer satisfaction with
Federal government programs and/or
websites. Along with other economic
objectives—such as employment and
PO 00000
Frm 00053
Fmt 4703
Sfmt 4703
44351
growth—the quality of output (goods
and services) is a part of measuring
living standards. The ACSI’s ultimate
purpose is to help improve the quality
of goods and services available to
American citizens, including those from
the Federal government.
The ACSI E–Government Website
Customer Satisfaction Surveys will be
completed subject to the Privacy Act of
1974, Public Law 93–579, December 31,
1974 (5 U.S.C. 522a). The agency
information collection will be used
solely for the purpose of the survey. The
contractor will not be authorized to
release any agency information obtained
through surveys without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case will any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal agencies
may only provide information sufficient
to randomly select website visitors as
potential survey respondents.
There is no other agency or
organization able to provide the
information that is accessible through
the surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
Households; Businesses and
Organizations; State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal agencies in the
ACSI is expected to vary as agency
websites are added or deleted. However,
based on historical records, projected
average estimates for the next three
years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 275.
Respondents: 1,375,000.
Annual responses: 1,375,000.
Frequency of Response: Once per
survey.
Average minutes per response: 2.5.
Burden hours: 57,292 hours.
E:\FR\FM\25JYN1.SGM
25JYN1
44352
Federal Register / Vol. 76, No. 142 / Monday, July 25, 2011 / Notices
jlentini on DSK4TPTVN1PROD with NOTICES
Note: it is expected that the first year there
will be approximately 225 surveys submitted,
the second year 275 surveys submitted, and
the third year 325 surveys submitted due to
expected growth in the program. The figures
above represent an expected average per year
over the three-year period.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ADDRESSES
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to
withhold. We will honor your request to
the extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
VerDate Mar<15>2010
16:15 Jul 22, 2011
Jkt 223001
Dated: July 19, 2011.
Ronald M. Oberbillig,
Chief Operating Officer, Federal Consulting
Group.
[FR Doc. 2011–18710 Filed 7–22–11; 8:45 am]
BILLING CODE 4310–RK–P
DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R9–IA–2011–N154;96300–1671–0000–
P5]
Endangered Species; Marine
Mammals; Receipt of Applications for
Permit
AGENCY: Fish and Wildlife Service,
Interior.
ACTION: Notice of Receipt of
Applications for Permit.
SUMMARY: We, the U.S. Fish and
Wildlife Service, invite the public to
comment on the following applications
to conduct certain activities with both.
With some exceptions, the Endangered
Species Act (ESA) and Marine Mammal
Protection Act (MMPA) prohibit
activities with listed species unless a
Federal permit is issued that allows
such activities. Both laws require that
we invite public comment before
issuing these permits.
DATES: We must receive comments or
requests for documents on or before
August 24, 2011. We must receive
requests for marine mammal permit
public hearings, in writing, at the
address shown in the ADDRESSES section
by August 24, 2011.
ADDRESSES: Brenda Tapia, Division of
Management Authority, U.S. Fish and
Wildlife Service, 4401 North Fairfax
Drive, Room 212, Arlington, VA 22203;
fax (703) 358–2280; or e-mail
DMAFR@fws.gov.
FOR FURTHER INFORMATION CONTACT:
Brenda Tapia, (703) 358–2104
(telephone); (703) 358–2280 (fax);
DMAFR@fws.gov (e-mail).
SUPPLEMENTARY INFORMATION:
I. Public Comment Procedures
A. How Do I request copies of
applications or comment on submitted
applications?
Send your request for copies of
applications or comments and materials
concerning any of the applications to
the contact listed under ADDRESSES.
Please include the Federal Register
notice publication date, the PRTnumber, and the name of the applicant
in your request or submission. We will
not consider requests or comments sent
to an e-mail or address not listed under
PO 00000
Frm 00054
Fmt 4703
Sfmt 4703
ADDRESSES. If you provide an e-mail
address in your request for copies of
applications, we will attempt to respond
to your request electronically.
Please make your requests or
comments as specific as possible. Please
confine your comments to issues for
which we seek comments in this notice,
and explain the basis for your
comments. Include sufficient
information with your comments to
allow us to authenticate any scientific or
commercial data you include.
The comments and recommendations
that will be most useful and likely to
influence agency decisions are: (1)
Those supported by quantitative
information or studies; and (2) Those
that include citations to, and analyses
of, the applicable laws and regulations.
We will not consider or include in our
administrative record comments we
receive after the close of the comment
period (see DATES) or comments
delivered to an address other than those
listed above (see ADDRESSES).
B. May I Review Comments Submitted
by Others?
Comments, including names and
street addresses of respondents, will be
available for public review at the
address listed under ADDRESSES. The
public may review documents and other
information applicants have sent in
support of the application unless our
allowing viewing would violate the
Privacy Act or Freedom of Information
Act. Before including your address,
phone number, e-mail address, or other
personal identifying information in your
comment, you should be aware that
your entire comment—including your
personal identifying information—may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
II. Background
To help us carry out our conservation
responsibilities for affected species,
section 10(a)(1)(A) of the Endangered
Species Act of 1973, as amended (16
U.S.C. 1531 et seq.), and our regulations
in the Code of Federal Regulations
(CFR) at 50 CFR 17, and the Marine
Mammal Protection Act of 1972, as
amended (16 U.S.C. 1361 et seq.), and
our regulations in the Code of Federal
Regulations (CFR) at 50 CFR 18, require
that we invite public comment before
final action on these permit
applications. Under the MMPA, you
may request a hearing on any MMPA
application received. If you request a
hearing, give specific reasons why a
E:\FR\FM\25JYN1.SGM
25JYN1
]]>Agencies
[Federal Register Volume 76, Number 142 (Monday, July 25, 2011)]
[Notices]
[Pages 44351-44352]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-18710]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Proposed Renewal of Information Collection: 1090-0008, American
Customer Satisfaction Index (ACSI) E-Government Website Customer
Satisfaction Survey
AGENCY: National Business Center, Federal Consulting Group, Interior.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of the Interior, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal agencies to take this opportunity to comment
on proposed and/or continuing information collections, as required by
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal Consulting Group within the
Department of the Interior is soliciting comments concerning the
American Customer Satisfaction Index (ACSI) E-Government Website
Customer Satisfaction Survey used by numerous Federal agencies to
continuously assess and improve their Web sites.
DATES: Consideration will be given to all comments received by
September 23, 2011.
ADDRESSES: Written comments may be submitted to the Federal Consulting
Group, Attention: Rick Tate, 1849 C St, NW. MS 314, Washington, DC
20240-0001. Comments may also be sent by facsimile to (202) 513-7686,
or via e-mail to Richard_Tate@nbc.gov. Individuals providing comments
should reference Website Customer Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To request additional information or
copies of the form(s) and instructions, please write to the Federal
Consulting Group, Attention: Rick Tate, 1849 C St, NW. MS 314,
Washington, DC 20240-0001, or call him on (202) 513-7655, or send an e-
mail to Richard_Tate@nbc.gov.
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction Index (ACSI) E-Government
Website Customer Satisfaction Survey.
OMB Control Number: 1090-0008.
Abstract: The proposed renewal of this information collection
activity provides a means to consistently assess, benchmark and improve
customer satisfaction with Federal government agency websites within
the Executive Branch. The Federal Consulting Group of the Department of
the Interior serves as the executive agent for this methodology and has
partnered with ForeSee Results, Inc., to offer this assessment to
Federal government agencies.
ForeSee Results is a leader in customer satisfaction and customer
experience management on the web. It utilizes the methodology of the
most respected, credible, and well-known measure of customer
satisfaction in the country, the American Customer Satisfaction Index
(ACSI). This methodology combines survey data and a patented
econometric model to precisely measure the customer satisfaction of
website users, identify specific areas for improvement and determine
the impact of those improvements on customer satisfaction and future
customer behaviors.
The ACSI is the only cross-agency methodology for obtaining
comparable measures of customer satisfaction with Federal government
programs and/or websites. Along with other economic objectives--such as
employment and growth--the quality of output (goods and services) is a
part of measuring living standards. The ACSI's ultimate purpose is to
help improve the quality of goods and services available to American
citizens, including those from the Federal government.
The ACSI E-Government Website Customer Satisfaction Surveys will be
completed subject to the Privacy Act of 1974, Public Law 93-579,
December 31, 1974 (5 U.S.C. 522a). The agency information collection
will be used solely for the purpose of the survey. The contractor will
not be authorized to release any agency information obtained through
surveys without first obtaining permission from the Federal Consulting
Group and the participating agency. In no case will any new system of
records containing privacy information be developed by the Federal
Consulting Group, participating agencies, or the contractor collecting
the data. In addition, participating Federal agencies may only provide
information sufficient to randomly select website visitors as potential
survey respondents.
There is no other agency or organization able to provide the
information that is accessible through the surveying approach used in
this information collection. Further, the information will enable
Federal agencies to determine customer satisfaction metrics with
discrimination capability across variables. Thus, this information
collection will assist Federal agencies in improving their customer
service in a targeted manner which will make best use of resources to
improve service to the public.
This survey asks no questions of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs, and other matters that are
commonly considered private.
Current Actions: Proposed renewal of collection of information.
Type of Review: Renewal.
Affected Public: Individuals and Households; Businesses and
Organizations; State, Local or Tribal Government.
Estimated Number of Respondents: Participation by Federal agencies
in the ACSI is expected to vary as agency websites are added or
deleted. However, based on historical records, projected average
estimates for the next three years are as follows:
Average Expected Annual Number of Customer Satisfaction Surveys:
275.
Respondents: 1,375,000.
Annual responses: 1,375,000.
Frequency of Response: Once per survey.
Average minutes per response: 2.5.
Burden hours: 57,292 hours.
[[Page 44352]]
Note: it is expected that the first year there will be
approximately 225 surveys submitted, the second year 275 surveys
submitted, and the third year 325 surveys submitted due to expected
growth in the program. The figures above represent an expected
average per year over the three-year period.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose
or provide information to or for a Federal agency. This includes the
time needed to review instructions; to develop, acquire, install and
utilize technology and systems for the purpose of collecting,
validating and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information, to
search data sources, to complete and review the collection of
information; and to transmit or otherwise disclose the information.
All written comments will be available for public inspection by
appointment with the Federal Consulting Group at the contact
information given in the ADDRESSES section. The comments, with names
and addresses, will be available for public view during regular
business hours. If you wish us to withhold your personal information,
you must prominently state at the beginning of your comment what
personal information you want us to withhold. We will honor your
request to the extent allowable by law.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: July 19, 2011.
Ronald M. Oberbillig,
Chief Operating Officer, Federal Consulting Group.
[FR Doc. 2011-18710 Filed 7-22-11; 8:45 am]
BILLING CODE 4310-RK-P
