Agency Information Collection Activities; Proposed Collection; Comment Request, 17864-17865 [2011-7430]

Download as PDF 17864 Federal Register / Vol. 76, No. 62 / Thursday, March 31, 2011 / Notices Clearance Officer, (301) 427–1477, or by e-mail at doris.lefkowitz@AHRQ.hhs.gov. SUPPLEMENTARY INFORMATION: DEPARTMENT OF HEALTH AND HUMAN SERVICES Agency for Healthcare Research and Quality Agency Information Collection Activities; Proposed Collection; Comment Request Agency for Healthcare Research and Quality, HHS. ACTION: Notice. AGENCY: This notice announces the intention of the Agency for Healthcare Research and Quality (AHRQ) to request that the Office of Management and Budget (OMB) approve the proposed information collection project: ‘‘Voluntary Customer Survey Generic Clearance for the Agency for Healthcare Research and Quality.’’ In accordance with the Paperwork Reduction Act, 44 U.S.C. 3501–3520, AHRQ invites the public to comment on this proposed information collection. This proposed information collection was previously published in the Federal Register on January 25th, 2011 and allowed 60 days for public comment. No comments were received. The purpose of this notice is to allow an additional 30 days for public comment. DATES: Comments on this notice must be received by May 2, 2011. ADDRESSES: Written comments should be submitted to: AHRQ’s OMB Desk Officer by fax at (202) 395–6974 (attention: AHRQ’s desk officer) or by email at OIRA_submission@omb.eop.gov (attention: AHRQ’s desk officer). Copies of the proposed collection plans, data collection instruments, and specific details on the estimated burden can be obtained from the AHRQ Reports Clearance Officer. FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports SUMMARY: Proposed Project Voluntary Customer Survey Generic Clearance for the Agency for Healthcare Research and Quality Executive Order 12862 directs agencies that ‘‘provide significant services directly to the public’’ to ‘‘survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services.’’ This is a request for the Office of Management and Budget (OMB) to reapprove for an additional 3 years, under the Paperwork Reduction Act of 1995, the generic clearance for the Agency for Healthcare Research and Quality (AHRQ) to survey the users of AHRQ’s work products and services, OMB control number 0935–0106. Customer surveys will be undertaken by AHRQ to assess its work products and services provided to its customers, to identify problem areas, and to determine how they can be improved. Surveys conducted under this generic clearance are not required by regulation and will not be used by AHRQ to regulate or sanction its customers. Surveys will be entirely voluntary, and information provided by respondents will be combined and summarized so that no individually identifiable information will be released. Proposed information collections submitted under this generic clearance will be reviewed and acted upon by OMB within 14 days of submission to OMB. In accordance with OMB guidelines for generic clearances for voluntary customer surveys and Executive Order 12862, AHRQ: (1) Has established an independent review process to assure the development, implementation, and analysis of high quality customer surveys within AHRQ; (2) will provide periodic progress reports on the conduct of surveys under the generic approval, summarizing the actual burden; (3) will provide OMB with copies of the survey instruments for inclusion in the docket; and, (4) will notify OMB of any significant changes in proposed survey instruments. Method of Collection The information collected through focus groups and voluntary customer surveys will be used by AHRQ to identify strengths and weaknesses in products and services to make improvements that are practical and feasible. Information from these customer surveys will be used to plan and redirect resources and efforts to improve or maintain a high quality of service to the lay and health professional public. Estimated Annual Respondent Burden Exhibit 1 shows the estimated total burden hours for the respondents. Mail surveys are estimated to average 15 minutes, telephone surveys 40 minutes, web-based surveys 10 minutes, focus groups two hours, and in-person interviews are estimated to average 50 minutes. Mail surveys may also be sent to respondents via email, and may include a telephone non-response follow-up. Telephone non-response follow-up for mailed surveys does not count as a telephone survey. The total burden hours for the 3 years of the clearance is estimated to be 10,150 hours. Exhibit 2 shows the estimated cost burden for the respondents. The total cost burden for the 3 years of the clearance is estimated to be $340,127. EXHIBIT 1—ESTIMATED BURDEN HOURS OVER 3 YEARS Number of respondents Number of responses per respondent Hours per response Mail/email* ....................................................................................................... Telephone ........................................................................................................ Web-based ....................................................................................................... Focus Groups .................................................................................................. In-person .......................................................................................................... 15,000 600 15,000 1,500 600 1 1 1 1 1 15/60 40/60 10/60 2.0 50/60 3,750 400 2,500 3,000 500 Total .......................................................................................................... 32,700 na na 10,150 Average hourly wage rate* Total cost burden $33.51 $125,663 wwoods2 on DSK1DXX6B1PROD with NOTICES Type of information collection Total burden hours * May include telephone non-response follow-up in which case the burden will not change. EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS Number of respondents Type of information collection Mail/email ......................................................................................................... VerDate Mar<15>2010 11:23 Mar 31, 2011 Jkt 223001 PO 00000 Frm 00048 Fmt 4703 Sfmt 4703 Total burden hours 15,000 E:\FR\FM\31MR1.SGM 3,750 31MR1 17865 Federal Register / Vol. 76, No. 62 / Thursday, March 31, 2011 / Notices EXHIBIT 2—ESTIMATED COST BURDEN OVER 3 YEARS—Continued Number of respondents Type of information collection Total burden hours Average hourly wage rate* Total cost burden Telephone ........................................................................................................ Web-based ....................................................................................................... Focus Groups .................................................................................................. In-person .......................................................................................................... 600 15,000 1,500 600 400 2,500 3,000 500 33.51 33.51 33.51 33.51 13,404 83,775 100,530 16,755 Total .......................................................................................................... 32,700 10,150 na 340,127 * Based upon the average wages for 29–000 (Healthcare Practitioner and Technical Occupations), ‘‘National Compensation Survey: Occupational Wages in the United States, May 2009,’’ U.S. Department of Labor, Bureau of Labor Statistics. Estimated Annual Costs to the Federal Government DEPARTMENT OF HEALTH AND HUMAN SERVICES Information collections conducted under this generic clearance will in some cases be carried out under contract. Assuming the contract cost per survey are $50,000–$100,000, and for each focus group are $20,000, total contract costs could run $720,000 per year. Agency for Healthcare Research and Quality Request for Comments wwoods2 on DSK1DXX6B1PROD with NOTICES In accordance with the above-cited Paperwork Reduction Act legislation, comments on AHRQ’s information collection are requested with regard to any of the following: (a) Whether the proposed collection of information is necessary for the proper performance of AHRQ healthcare research and healthcare information dissemination functions, including whether the information will have practical utility; (b) the accuracy of AHRQ’s estimate of burden (including hours and costs) of the proposed collection(s) of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information upon the respondents, including the use of automated collection techniques or other forms of information technology. Comments submitted in response to this notice will be summarized and included in the Agency’s subsequent request for OMB approval of the proposed information collection. All comments will become a matter of public record. Dated: March 17, 2011. Carolyn M. Clancy, Director. [FR Doc. 2011–7430 Filed 3–30–11; 8:45 am] BILLING CODE 4160–90–M Agency Information Collection Activities; Proposed Collection; Comment Request Agency for Healthcare Research and Quality, HHS. ACTION: Notice. AGENCY: This notice announces the intention of the Agency for Healthcare Research and Quality (AHRQ) to request that the Office of Management and Budget (OMB) approve the proposed information collection project: ‘‘Understanding Development Methods from Other Industries to Improve the Design of Consumer Health IT.’’ In accordance with the Paperwork Reduction Act, 44 U.S.C. 3501–3520, AHRQ invites the public to comment on this proposed information collection. This proposed information collection was previously published in the Federal Register on January 27th, 2011 and allowed 60 days for public comment. No comments were received. The purpose of this notice is to allow an additional 30 days for public comment. DATES: Comments on this notice must be received by May 2, 2011. ADDRESSES: Written comments should be submitted to: AHRQ’s OMB Desk Officer by fax at (202) 395–6974 (attention: AHRQ’s desk officer) or by email at OIRA_submission@omb.eop.gov (attention: AHRQs desk officer). Copies of the proposed collection plans, data collection instruments, and specific details on the estimated burden can be obtained from the AHRQ Reports Clearance Officer. FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports Clearance Officer, (301) 427–1477, or by e-mail at doris.lefkowitz@AHRQ.hhs.gov. SUMMARY: SUPPLEMENTARY INFORMATION: VerDate Mar<15>2010 11:23 Mar 31, 2011 Jkt 223001 PO 00000 Frm 00049 Fmt 4703 Sfmt 4703 Proposed Project Understanding Development Methods From Other Industries to Improve the Design of Consumer Health IT Consumer health information technology (IT) is the collection of tools, technologies, and artifacts that individuals can use to support their health care management tasks (Agarwal and Khuntia, 2009). Consumer health IT can play an important role in patients’ efforts to coordinate their care and in ensuring that their personal values and interests help guide all clinical decisions. In order to accomplish this, consumer health IT solutions must take into account the particular needs of the consumer. Useful consumer health IT products may enhance the quality of health care by empowering individual consumers to take a more active, effective, and collaborative role in their own personal health care. These products could provide the following capabilities to consumers: • Information storage, archiving, and retrieval: The capabilities to search results of past examinations or lab tests, to interact with electronic versions of their health records, and identify when to seek health care services. • Health monitoring: The capability to report data (e.g., blood pressure, weight) from various locations. • Information seeking and searching: The capability to interactively search for a wealth of health-related information. Despite the potential power of consumer health IT, consumers have not adopted these technologies to the same degree that they have adopted technology products marketed from other consumer product industries. One reason for slow adoption is that the marketplace lacks robust tools that allow for the complexity and diversity of personal health information management (PHIM) practices. These types of practices are influenced by a variety of user and contextual factors, including demographics, personal attitudes, the goals and objectives of users, and the broad range of tasks that E:\FR\FM\31MR1.SGM 31MR1

Agencies

[Federal Register Volume 76, Number 62 (Thursday, March 31, 2011)]
[Notices]
[Pages 17864-17865]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-7430]



[[Page 17864]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Agency for Healthcare Research and Quality


Agency Information Collection Activities; Proposed Collection; 
Comment Request

AGENCY: Agency for Healthcare Research and Quality, HHS.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: This notice announces the intention of the Agency for 
Healthcare Research and Quality (AHRQ) to request that the Office of 
Management and Budget (OMB) approve the proposed information collection 
project: ``Voluntary Customer Survey Generic Clearance for the Agency 
for Healthcare Research and Quality.'' In accordance with the Paperwork 
Reduction Act, 44 U.S.C. 3501-3520, AHRQ invites the public to comment 
on this proposed information collection.
    This proposed information collection was previously published in 
the Federal Register on January 25th, 2011 and allowed 60 days for 
public comment. No comments were received. The purpose of this notice 
is to allow an additional 30 days for public comment.

DATES: Comments on this notice must be received by May 2, 2011.

ADDRESSES: Written comments should be submitted to: AHRQ's OMB Desk 
Officer by fax at (202) 395-6974 (attention: AHRQ's desk officer) or by 
e-mail at OIRA_submission@omb.eop.gov (attention: AHRQ's desk 
officer).
    Copies of the proposed collection plans, data collection 
instruments, and specific details on the estimated burden can be 
obtained from the AHRQ Reports Clearance Officer.

FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports 
Clearance Officer, (301) 427-1477, or by e-mail at 
doris.lefkowitz@AHRQ.hhs.gov.

SUPPLEMENTARY INFORMATION: 

Proposed Project

    Voluntary Customer Survey Generic Clearance for the Agency for 
Healthcare Research and Quality
    Executive Order 12862 directs agencies that ``provide significant 
services directly to the public'' to ``survey customers to determine 
the kind and quality of services they want and their level of 
satisfaction with existing services.'' This is a request for the Office 
of Management and Budget (OMB) to re-approve for an additional 3 years, 
under the Paperwork Reduction Act of 1995, the generic clearance for 
the Agency for Healthcare Research and Quality (AHRQ) to survey the 
users of AHRQ's work products and services, OMB control number 0935-
0106.
    Customer surveys will be undertaken by AHRQ to assess its work 
products and services provided to its customers, to identify problem 
areas, and to determine how they can be improved. Surveys conducted 
under this generic clearance are not required by regulation and will 
not be used by AHRQ to regulate or sanction its customers. Surveys will 
be entirely voluntary, and information provided by respondents will be 
combined and summarized so that no individually identifiable 
information will be released. Proposed information collections 
submitted under this generic clearance will be reviewed and acted upon 
by OMB within 14 days of submission to OMB.
    In accordance with OMB guidelines for generic clearances for 
voluntary customer surveys and Executive Order 12862, AHRQ: (1) Has 
established an independent review process to assure the development, 
implementation, and analysis of high quality customer surveys within 
AHRQ; (2) will provide periodic progress reports on the conduct of 
surveys under the generic approval, summarizing the actual burden; (3) 
will provide OMB with copies of the survey instruments for inclusion in 
the docket; and, (4) will notify OMB of any significant changes in 
proposed survey instruments.

Method of Collection

    The information collected through focus groups and voluntary 
customer surveys will be used by AHRQ to identify strengths and 
weaknesses in products and services to make improvements that are 
practical and feasible. Information from these customer surveys will be 
used to plan and redirect resources and efforts to improve or maintain 
a high quality of service to the lay and health professional public.

Estimated Annual Respondent Burden

    Exhibit 1 shows the estimated total burden hours for the 
respondents. Mail surveys are estimated to average 15 minutes, 
telephone surveys 40 minutes, web-based surveys 10 minutes, focus 
groups two hours, and in-person interviews are estimated to average 50 
minutes. Mail surveys may also be sent to respondents via email, and 
may include a telephone non-response follow-up. Telephone non-response 
follow-up for mailed surveys does not count as a telephone survey. The 
total burden hours for the 3 years of the clearance is estimated to be 
10,150 hours.
    Exhibit 2 shows the estimated cost burden for the respondents. The 
total cost burden for the 3 years of the clearance is estimated to be 
$340,127.

                                 Exhibit 1--Estimated Burden Hours Over 3 Years
----------------------------------------------------------------------------------------------------------------
                                                                     Number of
         Type of information collection              Number of     responses per     Hours per     Total burden
                                                    respondents     respondent       response          hours
----------------------------------------------------------------------------------------------------------------
Mail/email*.....................................          15,000               1           15/60           3,750
Telephone.......................................             600               1           40/60             400
Web-based.......................................          15,000               1           10/60           2,500
Focus Groups....................................           1,500               1             2.0           3,000
In-person.......................................             600               1           50/60             500
                                                 ---------------------------------------------------------------
    Total.......................................          32,700              na              na          10,150
----------------------------------------------------------------------------------------------------------------
* May include telephone non-response follow-up in which case the burden will not change.


                                  Exhibit 2--Estimated Cost Burden Over 3 Years
----------------------------------------------------------------------------------------------------------------
                                                     Number of     Total burden   Average hourly    Total cost
         Type of information collection             respondents        hours        wage rate*        burden
----------------------------------------------------------------------------------------------------------------
Mail/email......................................          15,000           3,750          $33.51        $125,663

[[Page 17865]]

 
Telephone.......................................             600             400           33.51          13,404
Web-based.......................................          15,000           2,500           33.51          83,775
Focus Groups....................................           1,500           3,000           33.51         100,530
In-person.......................................             600             500           33.51          16,755
                                                 ---------------------------------------------------------------
    Total.......................................          32,700          10,150              na         340,127
----------------------------------------------------------------------------------------------------------------
* Based upon the average wages for 29-000 (Healthcare Practitioner and Technical Occupations), ``National
  Compensation Survey: Occupational Wages in the United States, May 2009,'' U.S. Department of Labor, Bureau of
  Labor Statistics.

Estimated Annual Costs to the Federal Government

    Information collections conducted under this generic clearance will 
in some cases be carried out under contract. Assuming the contract cost 
per survey are $50,000-$100,000, and for each focus group are $20,000, 
total contract costs could run $720,000 per year.

Request for Comments

    In accordance with the above-cited Paperwork Reduction Act 
legislation, comments on AHRQ's information collection are requested 
with regard to any of the following: (a) Whether the proposed 
collection of information is necessary for the proper performance of 
AHRQ healthcare research and healthcare information dissemination 
functions, including whether the information will have practical 
utility; (b) the accuracy of AHRQ's estimate of burden (including hours 
and costs) of the proposed collection(s) of information; (c) ways to 
enhance the quality, utility, and clarity of the information to be 
collected; and (d) ways to minimize the burden of the collection of 
information upon the respondents, including the use of automated 
collection techniques or other forms of information technology.
    Comments submitted in response to this notice will be summarized 
and included in the Agency's subsequent request for OMB approval of the 
proposed information collection. All comments will become a matter of 
public record.

    Dated: March 17, 2011.
Carolyn M. Clancy,
Director.
[FR Doc. 2011-7430 Filed 3-30-11; 8:45 am]
BILLING CODE 4160-90-M