Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 14948-14949 [2011-6442]

Agencies

• Consumer Product Safety Commission

[Federal Register Volume 76, Number 53 (Friday, March 18, 2011)]
[Notices]
[Pages 14948-14949]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-6442]


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CONSUMER PRODUCT SAFETY COMMISSION


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: U.S. Consumer Product Safety Commission.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the U.S. 
Consumer Product Safety Commission (``CPSC,'' ``Commission,'' or 
``we'') has submitted a Generic Information Collection Request (Generic 
ICR): ``Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery'' to OMB for approval under the Paperwork 
Reduction Act (PRA) (44 U.S.C. 3501 et. seq.).

DATES: Comments must be submitted April 18, 2011.

ADDRESSES: Written comments may be faxed to the Office of Information 
and Regulatory Affairs, OMB, Attn: CPSC Desk Officer, FAX: 202-395-
6974, or e-mailed to oira_submission@omb.eop.gov. All comments should 
be identified by the CPSC Docket No. CPSC [ ] and the title ``Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery.'' The written comments should also be submitted to the CPSC, 
identified by Docket No. CPSC [ ], by any of the following methods: 
Submit electronic comments in the following way: Federal eRulemaking 
Portal: https://www.regulations.gov. Follow the instructions for 
submitting comments. To ensure timely processing of comments, the 
Commission is no longer accepting comments submitted by electronic mail 
(e-mail) except through https://www.regulations.gov.
    Submit written submissions in the following way:
    Mail/Hand delivery/Courier (for paper, disk, or CD-ROM 
submissions), preferably in five copies, to: Office of the Secretary, 
U.S. Consumer Product Safety Commission, Room 502, 4330 East West 
Highway, Bethesda, MD 20814; telephone (301) 504-7923.
    Instructions: All submissions received must include the agency name 
and docket number for this notice. All comments received may be posted 
without change, including any personal identifiers, contact 
information, or other personal information provided, to https://www.regulations.gov. Do not submit confidential business information, 
trade secret information, or other sensitive or protected information 
electronically. Such information should be submitted in writing.
    Docket: For access to the docket to read background documents or 
comments received, go to https://www.regulations.gov.

FOR FURTHER INFORMATION CONTACT: Linda Glatz, Division of Policy and 
Planning, Office of Information Technology and Technology Services, 
U.S. Consumer Product Safety Commission, 4330 East West Highway, 
Bethesda, MD 20814 telephone: 301-504-7671 or e-mail: lglatz@cpsc.gov.

SUPPLEMENTARY INFORMATION: In the Federal Register of December 22, 2010 
(75 FR 80542), the Office of Management and Budget (OMB) published a 
notice (``OMB notice'') stating that, as part of a Federal Government-
wide effort to streamline the process to seek feedback from the public 
on service delivery, OMB is coordinating the development of a proposed 
Generic Information Collection Request titled, ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' for 
approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. 
seq.). The OMB notice announced that agencies (including the CPSC) 
intend to submit this collection to OMB for approval and also invited 
comments on specific aspects for the proposed information collection. 
The OMB notice also provided an estimated information collection burden 
and stated that agencies would provide more

[[Page 14949]]

refined individual estimates of burden in subsequent notices (75 FR at 
80543). The OMB notice also provided a 60-day comment period.
    This notice constitutes the CPSC's refined individual estimates of 
the information collection burden regarding generic clearance for the 
collection of qualitative feedback on agency service delivery. In 
compliance with 44 U.S.C. 3507, we have submitted the following 
proposed collection of information to OMB for review and clearance.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback, we mean information that 
provides useful insights on perceptions and opinions, but not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations; provide an early warning of issues with service; or focus 
attention on areas where communication, training, or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the CPSC and its customers and stakeholders. It 
will also allow feedback to contribute directly to the improvement of 
program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    We received no comments in response to the 60-day notice published 
by OMB in the Federal Register on December 22, 2010 (75 FR 80542).
    Below we provide our projected average annual estimates for the 
next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance federal-wide: 
Average Expected Annual Number of activities: 25,000. Average number 
of Respondents per Activity: 200. Annual responses: 5,000,000. 
Frequency of Response: Once per request. Average minutes per 
response: 30. Burden hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Number of Activities: Eight activities including 
qualitative surveys, focus groups, customer satisfaction surveys and 
usability tests.
    Annual Number of Respondents: 1,600.
    Annual Responses: 1,600.
    Frequency of Response: Once per request.
    Average Minutes per Response: 45 minutes per response.
    Annual Burden Hours: 1,200.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: March 14, 2011.
Todd A. Stevenson,
Secretary, Consumer Product Safety Commission.
[FR Doc. 2011-6442 Filed 3-17-11; 8:45 am]
BILLING CODE 6355-01-P