Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 13698 [2011-5830]

Download as PDF 13698 Federal Register / Vol. 76, No. 49 / Monday, March 14, 2011 / Notices (Catalog of Federal Domestic Assistance Numbers 59002 and 59008) DEPARTMENT OF TRANSPORTATION Federal Transit Administration James E. Rivera, Associate Administrator for Disaster Assistance. [FTA Docket No. ITA–2011–0017 ] [FR Doc. 2011–5842 Filed 3–11–11; 8:45 am] BILLING CODE 8025–01–P SMALL BUSINESS ADMINISTRATION Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery AGENCY: Federal Transit Administration, DOT. [Disaster Declaration #12479 and #12480] 30-Day notice of submission of information collection approval from the Office of Management and Budget and request for comments. ACTION: New York Disaster Number NY–00102 U.S. Small Business Administration. AGENCY: ACTION: This is an amendment of the Presidential declaration of a major disaster for Public Assistance Only for the State of New York (FEMA—1957— DR), dated 02/18/2011. Incident: Severe Winter Storm and Snowstorm. Incident Period: 12/26/2010 through 12/27/2010. Effective Date: 03/07/2011. Physical Loan Application Deadline Date: 04/19/2011. Economic Injury (EIDL) Loan Application Deadline Date: 11/16/2011. SUMMARY: Submit completed loan applications to: U.S. Small Business Administration, Processing and Disbursement Center, 14925 Kingsport Road, Fort Worth, TX 76155. ADDRESSES: A. Escobar, Office of Disaster Assistance, U.S. Small Business Administration, 409 3rd Street, SW., Suite 6050, Washington, DC 20416. FOR FURTHER INFORMATION CONTACT: The notice of the President’s major disaster declaration for Private Non-Profit organizations in the State of New York, dated 02/18/2011, is hereby amended to include the following areas as adversely affected by the disaster. SUPPLEMENTARY INFORMATION: Primary Counties: Bronx, Queens. mstockstill on DSKH9S0YB1PROD with NOTICES All other information in the original declaration remains unchanged. (Catalog of Federal Domestic Assistance Numbers 59002 and 59008) James E. Rivera, Associate Administrator for Disaster Assistance. [FR Doc. 2011–5843 Filed 3–11–11; 8:45 am] BILLING CODE 8025–01–P VerDate Mar<15>2010 16:20 Mar 11, 2011 Jkt 223001 As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, the Department of Transportation (DOT) has submitted a Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery’’ to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.). DATES: Comments must be submitted before April 13, 2011. ADDRESSES: All written comments must refer to the docket number that appears at the top of this document and be submitted to the Office of Information and Regulatory Affairs, Office of Management and Budget, 725—17th Street, NW., Washington, DC 20503, Attention: FTA Desk Officer. FOR FURTHER INFORMATION CONTACT: Sylvia L. Marion, Office of Administration, Office of Management Planning, (202) 366–6680. SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections SUMMARY: Amendment 1. PO 00000 Frm 00102 Fmt 4703 Sfmt 9990 will allow for ongoing, collaborative and actionable communications between the Federal Transit Administration and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for sub mission for other generic mechanisms that are designed to yield quantitative results. The agency received no comments in response to the 60-day notice published in the Federal Register on December 22, 2010 (75 FR 80542). Current Actions: New collection of information. Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Below we provide the Federal Transit Administration’s projected average estimates for the next three years: Average Expected Annual Number of Activities: 4. Respondents: 2,700. Annual Responses: 2,700. Frequency of Response: Once per request. Average Minutes per Response: 3.8. Burden Hours: 592 annually. Issued On: March 8, 2011. Ann M. Linnertz, Associate Administrator for Administration. [FR Doc. 2011–5830 Filed 3–11–11; 8:45 am] BILLING CODE 4910–57–P E:\FR\FM\14MRN1.SGM 14MRN1

Agencies

[Federal Register Volume 76, Number 49 (Monday, March 14, 2011)]
[Notices]
[Page 13698]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-5830]


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DEPARTMENT OF TRANSPORTATION

Federal Transit Administration

[FTA Docket No. ITA-2011-0017 ]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Federal Transit Administration, DOT.

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, the 
Department of Transportation (DOT) has submitted a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery'' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.).

DATES: Comments must be submitted before April 13, 2011.

ADDRESSES: All written comments must refer to the docket number that 
appears at the top of this document and be submitted to the Office of 
Information and Regulatory Affairs, Office of Management and Budget, 
725--17th Street, NW., Washington, DC 20503, Attention: FTA Desk 
Officer.

FOR FURTHER INFORMATION CONTACT: Sylvia L. Marion, Office of 
Administration, Office of Management Planning, (202) 366-6680.

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Federal Transit Administration and its 
customers and stakeholders. It will also allow feedback to contribute 
directly to the improvement of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for sub mission for 
other generic mechanisms that are designed to yield quantitative 
results.
    The agency received no comments in response to the 60-day notice 
published in the Federal Register on December 22, 2010 (75 FR 80542).
    Current Actions: New collection of information.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Below we provide the Federal Transit Administration's projected 
average estimates for the next three years:
    Average Expected Annual Number of Activities: 4.
    Respondents: 2,700.
    Annual Responses: 2,700.
    Frequency of Response: Once per request.
    Average Minutes per Response: 3.8.
    Burden Hours: 592 annually.

    Issued On: March 8, 2011.
Ann M. Linnertz,
Associate Administrator for Administration.
[FR Doc. 2011-5830 Filed 3-11-11; 8:45 am]
BILLING CODE 4910-57-P

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