Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 13338 [2011-5622]

Agencies

• Administrative Conference of the United States

[Federal Register Volume 76, Number 48 (Friday, March 11, 2011)]
[Notices]
[Page 13338]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-5622]


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Notices
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Federal Register / Vol. 76, No. 48 / Friday, March 11, 2011 / 
Notices

[[Page 13338]]



ADMINISTRATIVE CONFERENCE OF THE UNITED STATES


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: Administrative Conference of the United States.

ACTION: 30-Day notice of submission of information collection for 
approval by the Office of Management and Budget and request for 
comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the 
process of seeking feedback from the public on service delivery, the 
Administrative Conference of the United States (``ACUS'' or ``the 
Conference'') has submitted a Generic Information Collection Request 
(Generic ICR): ``Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery'' to OMB for approval under the 
Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: Comments must be submitted by April 11, 2011.

ADDRESSES: Submit your comments, identified by the title ``ACUS Generic 
Information Collection,'' (1) either by e-mail to OIRA using 
ServiceDeliveryComments@omb.eop.gov, or by fax to 202-395-7245, Attn: 
ACUS Desk Officer; and (2) either by e-mail to ACUS using 
dpritzker@acus.gov, or by mail to ACUS, 1120 20th Street, NW., Suite 
706 South, Washington, DC 20036.

FOR FURTHER INFORMATION CONTACT: David Pritzker, Deputy General 
Counsel, Administrative Conference of the United States, 1120 20th 
Street, NW., Suite 706 South, Washington, DC 20036; Telephone (202) 
480-2080.

SUPPLEMENTARY INFORMATION: 
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register on December 22, 2010 (75 FR 80542).
    Below we provide the Conference's projected average estimates for 
the next three years:\1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for all agencies combined under this generic 
clearance:
    Average Expected Annual Number of activities: 25,000.
    Average number of Respondents per Activity: 200.
    Annual responses: 5,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 2,500,000.
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    Current Action: New collection of information.
    Type of Review: New collection.
    Affected Public: Individuals and households, businesses and 
organizations, State, Local or Tribal Government.
    Average expected annual number of activities: 6.
    Average number of respondents per activity: 110.
    Annual responses: 660.
    Frequency of response: Once per request.
    Average minutes per response: 6-60.
    Burden hours: 210-285.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: March 8, 2011.
Shawne McGibbon,
General Counsel.
[FR Doc. 2011-5622 Filed 3-10-11; 8:45 am]
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