Agency Information Collection Activities: Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 13019-13020 [2011-5327]

Download as PDF Federal Register / Vol. 76, No. 46 / Wednesday, March 9, 2011 / Notices Emcdonald on DSK2BSOYB1PROD with NOTICES Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. Total Burden Estimate for the Department of the Treasury Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Average Expected Annual Number of activities: 120. Respondents: 120,000. Annual responses: 120,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 120,000. Breakdown of Separate Agency Clearances and Burden Estimates: VerDate Mar<15>2010 18:04 Mar 08, 2011 Jkt 223001 Treasury Departmental Offices 1505– xxxx Average Expected Annual Number of activities: 40. Respondents: 40,000. Annual responses: 40,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 40,000. Financial Crimes Enforcement Network: 1506–xxxx Average Expected Annual Number of activities: 10. Respondents: 10,000. Annual responses: 10,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 10,000. United States Mint: 1525–xxxx Average Expected Annual Number of activities: 10. Respondents: 10,000. Annual responses: 10,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 10,000. Community Development Financial Institutions Fund: 1559–xxxx Average Expected Annual Number of activities: 10. Respondents: 10,000. Annual responses: 10,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 10,000. Financial Management Service: 1510– xxxx Average Expected Annual Number of activities: 10. Respondents: 10,000. Annual responses: 10,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 10,000. Alcohol and Tobacco Tax and Trade Bureau: 1513–xxxx Average Expected Annual Number of activities: 10. Respondents: 10,000. Annual responses: 10,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 10,000. Bureau of Public Debt: 1535–xxxx Average Expected Annual Number of activities: 10. Respondents: 10,000. PO 00000 Frm 00088 Fmt 4703 Sfmt 4703 13019 Annual responses: 10,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 10,000. Internal Revenue Service: 1545–xxxx Average Expected Annual Number of activities: 20. Respondents: 20,000. Annual responses: 20,000. Frequency of Response: Once per request. Average minutes per response: 60. Burden hours: 20,000. Departmental Clearance Officer: Robert Dahl, OCIO, 1750 Pennsylvania Ave., NW., Ste. 11020, Washington, DC 20220; (202) 622–3119. OMB Reviewer: Shagufta Ahmed, Office of Management and Budget, New Executive Office Building, Room 10235, Washington, DC 20503; (202) 395–7873. Robert Dahl, Treasury PRA Clearance Officer. [FR Doc. 2011–5351 Filed 3–8–11; 8:45 am] BILLING CODE 4810–25–P DEPARTMENT OF VETERANS AFFAIRS Agency Information Collection Activities: Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Department of Veterans Affairs, Office Information and Technology (National Cemetery Administration, Veterans Benefit Administration, and Veterans Health Administration). ACTION: 30-Day notice of submission of information collection approval from the Office of Management and Budget and request for comments. AGENCY: As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, Department of Veterans Affairs will submit a Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery ’’ to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). DATES: Comments must be submitted April 8, 2011. ADDRESSES: Submit written comments on the collection of information through http://www.Regulations.gov; or to VA’s OMB Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, SUMMARY: E:\FR\FM\09MRN1.SGM 09MRN1 Emcdonald on DSK2BSOYB1PROD with NOTICES 13020 Federal Register / Vol. 76, No. 46 / Wednesday, March 9, 2011 / Notices Washington, DC 20503 (202) 395–7316. Please refer to ‘‘OMB Control No. 2900– New (Qualitative Feedback)’’ in any correspondence. FOR FURTHER INFORMATION CONTACT: Denise McLamb, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 461– 7485, fax (202) 461–0966 or e-mail denise.mclamb@va.gov. Please refer to ‘‘OMB Control No. 2900–New (Qualitative Feedback). SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: the target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior fielding the study. Depending on the VerDate Mar<15>2010 18:04 Mar 08, 2011 Jkt 223001 degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. The Agency received no comments in response to the 60-day notice published in the Federal Register of December 22, 2010 (75 FR 80542). Below we provide Department of Veterans Affairs projected average estimates for the next three years: 1 Type of Review: New Collection. Affected Public: Individuals and Households, Businesses and Organizations, State, Local or Tribal Government. Average Expected Annual Number of activities: 8. Respondents: 200,000. Frequency of Response: Once per request. Average minutes per response: 30 minutes. Burden hours: 100,000. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. Dated: March 4, 2011. By direction of the Secretary. Denise McLamb, Program Analyst, Enterprise Records Service. [FR Doc. 2011–5327 Filed 3–8–11; 8:45 am] BILLING CODE P DEPARTMENT OF VETERANS AFFAIRS Agency Information Collection Activities: Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Department of Veterans Affairs, Office Information and Technology, (Administration Offices). ACTION: 30-Day notice of submission of information collection approval from the Office of Management and Budget and request for comments. AGENCY: As part of a Federal Government-wide effort to streamline SUMMARY: 1 The 60-day notice included the following estimate of the aggregate burden hours for this generic clearance Federal-wide: Average Expected Annual Number of activities: 25,000. Average number of Respondents per Activity: 200. Annual responses: 5,000,000. Frequency of Response: Once per request. Average minutes per response: 30. Burden hours: 2,500,000. PO 00000 Frm 00089 Fmt 4703 Sfmt 4703 the process to seek feedback from the public on service delivery, Department of Veterans Affairs will submit a Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery ’’ to OMB for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). DATES: Comments must be submitted April 8, 2011. ADDRESSES: Submit written comments on the collection of information through http://www.Regulations.gov; or to VA’s OMB Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, Washington, DC 20503 (202) 395–7316. Please refer to ‘‘OMB Control No. 2900– New (Qualitative Feedback)’’ in any correspondence. FOR FURTHER INFORMATION CONTACT: Denise McLamb, Enterprise Records Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 461– 7485, fax (202) 461–0966 or e-mail denise.mclamb@va.gov. Please refer to ‘‘OMB Control No. 2900–New (Qualitative Feedback). SUPPLEMENTARY INFORMATION: Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. Abstract: The information collection activity will garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. Feedback collected under this generic clearance will provide useful information, but it will not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative E:\FR\FM\09MRN1.SGM 09MRN1

Agencies

[Federal Register Volume 76, Number 46 (Wednesday, March 9, 2011)]
[Notices]
[Pages 13019-13020]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2011-5327]


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DEPARTMENT OF VETERANS AFFAIRS


Agency Information Collection Activities: Comment Request; 
Generic Clearance for the Collection of Qualitative Feedback on Agency 
Service Delivery

AGENCY: Department of Veterans Affairs, Office Information and 
Technology (National Cemetery Administration, Veterans Benefit 
Administration, and Veterans Health Administration).

ACTION: 30-Day notice of submission of information collection approval 
from the Office of Management and Budget and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, 
Department of Veterans Affairs will submit a Generic Information 
Collection Request (Generic ICR): ``Generic Clearance for the 
Collection of Qualitative Feedback on Agency Service Delivery '' to OMB 
for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 
et. seq.).

DATES: Comments must be submitted April 8, 2011.

ADDRESSES: Submit written comments on the collection of information 
through http://www.Regulations.gov; or to VA's OMB Desk Officer, OMB 
Human Resources and Housing Branch, New Executive Office Building, Room 
10235,

[[Page 13020]]

Washington, DC 20503 (202) 395-7316. Please refer to ``OMB Control No. 
2900-New (Qualitative Feedback)'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Denise McLamb, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue, 
NW., Washington, DC 20420, (202) 461-7485, fax (202) 461-0966 or e-mail 
denise.mclamb@va.gov. Please refer to ``OMB Control No. 2900-New 
(Qualitative Feedback).

SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: the target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior fielding the 
study. Depending on the degree of influence the results are likely to 
have, such collections may still be eligible for submission for other 
generic mechanisms that are designed to yield quantitative results.
    The Agency received no comments in response to the 60-day notice 
published in the Federal Register of December 22, 2010 (75 FR 80542).
    Below we provide Department of Veterans Affairs projected average 
estimates for the next three years: \1\
---------------------------------------------------------------------------

    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance Federal-wide:
    Average Expected Annual Number of activities: 25,000.
    Average number of Respondents per Activity: 200.
    Annual responses: 5,000,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30.
    Burden hours: 2,500,000.
---------------------------------------------------------------------------

    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of activities: 8.
    Respondents: 200,000.
    Frequency of Response: Once per request.
    Average minutes per response: 30 minutes.
    Burden hours: 100,000.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: March 4, 2011.

    By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. 2011-5327 Filed 3-8-11; 8:45 am]
BILLING CODE P