Agency Information Collection Activities: Proposed Collection; Comment Request, 1660-0036; Federal Emergency Management Agency Individual Assistance Customer Satisfaction Surveys, 40847-40848 [2010-17086]
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Federal Register / Vol. 75, No. 134 / Wednesday, July 14, 2010 / Notices
OMB Number: 1660–0026.
Form Titles and Numbers: No Form.
Abstract: The State Administrative
Plan is a procedural guide that details
how the State will administer the
Hazard Mitigation Grant Program
(HMGP). An approved plan is a
prerequisite of receiving HMGP funds
and is used by FEMA in making a
determination of the approval for a grant
and how much each grant will be. The
administrative plan may take any form
including a chapter within a
comprehensive State mitigation program
strategy.
Affected Public: State, local, or Tribal
Government.
Estimated Number of Respondents:
32.
Frequency of Response: On Occasion.
Estimated Average Hour Burden per
Respondent: 16 Hours.
Estimated Total Annual Burden
Hours: 512 Hours.
Estimated Cost: There are no capital,
operations and maintenance, or start-up
costs associated with this collection.
Dated: July 7, 2010.
Tammi Hines,
Acting Director, Records Management
Division, Mission Support Bureau, Federal
Emergency Management Agency, Department
of Homeland Security.
[FR Doc. 2010–17084 Filed 7–13–10; 8:45 am]
BILLING CODE 9110–13–P
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2010–0041]
emcdonald on DSK2BSOYB1PROD with NOTICES
Agency Information Collection
Activities: Proposed Collection;
Comment Request, 1660–0036; Federal
Emergency Management Agency
Individual Assistance Customer
Satisfaction Surveys
AGENCY: Federal Emergency
Management Agency, DHS.
ACTION: Notice; 60-day notice and
request for comments; revision of a
currently approved information
collection OMB No. 1660–0036; Caller
Services Registration Survey, FEMA
Form 007–0–3; Caller Services Helpline
Survey, FEMA Form 007–0–5; Internet
Registration Survey, FEMA Form 070–
0–2; Internet Inquiry Survey; Program
Effectiveness & Recovery Survey, FEMA
Form 070–0–20; Casework
Representative Survey, FEMA Form
007–0–6; Direct Housing Operations
Survey, FEMA Form 007–0–4; Special
Needs Representative Survey, FEMA
VerDate Mar<15>2010
16:07 Jul 13, 2010
Jkt 220001
40847
Form 007–0–8; Disaster Recovery Center
Survey, FEMA Form 007–0–7;
Communication and Process Survey,
FEMA Form 007–0–9, Contact Survey,
FEMA Form 007–0–10, Correspondence
and Process Survey, FEMA Form 007–
0–11, E–Communications Survey,
FEMA Form 007–0–12, Evacuations
Survey, FEMA Form 007–0–13, FollowUp Program Effectiveness and Recovery
Survey, FEMA Form 007–0–14, Rapid
Temporary Repair Survey, FEMA Form
007–0–15, Recovery Inventory Survey,
FEMA Form 007–0–16, Return Home
Survey, FEMA Form 007–0–17, and Site
Recertification Survey, FEMA Form
007–0–18.
Privacy Act notice that is available on
the Privacy and Use Notice link on the
Administration Navigation Bar of
https://www.regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Contact Maggie Billing, Program
Analyst, Customer Satisfaction Analysis
Section, Texas National Processing
Service Center, Recovery Directorate,
FEMA at 940 891–8709 or
maggie.biling@dhs.gov for additional
information. You may contact the Office
of Records Management for copies of the
proposed collection of information at
facsimile number (202) 646–3347 or email address: FEMA-InformationCollections@dhs.gov.
SUMMARY: The Federal Emergency
Management Agency, as part of its
continuing effort to reduce paperwork
and respondent burden, invites the
general public and other Federal
agencies to take this opportunity to
comment on a proposed revision of a
currently approved information
collection. In accordance with the
Paperwork Reduction Act of 1995, this
Notice seeks comments concerning
which is necessary for assessment and
improvement of the delivery of disaster
assistance. The forms serve as survey
tools used to evaluate customer
perceptions of effectiveness, timeliness
and satisfaction with initial, continuing
and final delivery of disaster-related
assistance.
SUPPLEMENTARY INFORMATION:
DATES: Comments must be submitted on
or before September 13, 2010.
ADDRESSES: To avoid duplicate
submissions to the docket, please use
only one of the following means to
submit comments:
(1) Online. Submit comments at
https://www.regulations.gov under
docket ID FEMA–2010–0041. Follow the
instructions for submitting comments.
(2) Mail. Submit written comments to
Office of Chief Counsel, Regulation and
Policy Team, DHS/FEMA, 500 C Street,
SW., Room 835, WASH, DC 20472–
3100.
(3) Facsimile. Submit comments to
(703) 483–2999.
(4) E-mail. Submit comments to
FEMA-POLICY@dhs.gov. Include docket
ID FEMA–2010–0041 in the subject line.
All submissions received must
include the agency name and docket ID.
Regardless of the method used for
submitting comments or material, all
submissions will be posted, without
change, to the Federal eRulemaking
Portal at https://www.regulations.gov,
and will include any personal
information you provide. Therefore,
submitting this information makes it
public. You may wish to read the
PO 00000
Frm 00078
Fmt 4703
Sfmt 4703
This
collection is in accordance with
Executive Order 12862 requiring all
Federal agencies to survey customers to
determine the kind and quality of
services they want and their level of
satisfaction with existing services. The
Government Performance and Results
Act (GPRA) requires agencies to set
missions and goals and measure
performance against them. FEMA will
fulfill these requirements by collecting
customer service and program
information through surveys of the
Recovery Directorate’s external
customers.
Collection of Information
Title: Federal Emergency Management
Agency Individual Assistance Customer
Satisfaction Surveys.
Type of Information Collection:
Revision of a currently approved
information collection.
OMB Number: 1660–0036.
Form Titles and Numbers: Caller
Services Registration Survey, FEMA
Form 007–0–3; Caller Services Helpline
Survey, FEMA Form 007–0–5; Internet
Registration Survey, FEMA Form 070–
0–2; Internet Inquiry Survey; Program
Effectiveness & Recovery Survey, FEMA
Form 070–0–20; Casework
Representative Survey, FEMA Form
007–0–6; Direct Housing Operations
Survey, FEMA Form 007–0–4; Special
Needs Representative Survey, FEMA
Form 007–0–8; Disaster Recovery Center
Survey, FEMA Form 007–0–7;
Communication and Process Survey,
FEMA Form 007–0–9, Contact Survey,
FEMA Form 007–0–10, Correspondence
and Process Survey, FEMA Form 007–
0–11, E–Communications Survey,
FEMA Form 007–0–12, Evacuations
Survey, FEMA Form 007–0–13, FollowUp Program Effectiveness and Recovery
Survey, FEMA Form 007–0–14, Rapid
Temporary Repair Survey, FEMA Form
007–0–15, Recovery Inventory Survey,
FEMA Form 007–0–16, Return Home
E:\FR\FM\14JYN1.SGM
14JYN1
40848
Federal Register / Vol. 75, No. 134 / Wednesday, July 14, 2010 / Notices
Survey, FEMA Form 007–0–17, and Site
Recertification Survey, FEMA Form
007–0–18.
Abstract: Federal agencies are
required to survey their customers to
determine the kind and quality of
services customers want and their level
of satisfaction with existing services.
FEMA Managers use the survey results
to measure program performance against
standards for performance and customer
service; measure achievement of GPRA
and strategic planning objectives; and
generally gauge and make
improvements to disaster services that
increase customer satisfaction and
program effectiveness.
Affected Public: Individuals and
Households.
Estimated Total Annual Burden
Hours: 10,186.
ANNUAL HOUR BURDEN
No. of
respondents
Data collection activity/instrument
Frequency of
responses
Hour burden
per response
Annual
responses
Total annual
burden hours
Caller Services Registration Survey ....................................
Caller Services Helpline Survey ..........................................
Casework Representative Survey .......................................
Internet Registration Survey ................................................
Internet Inquiry Survey .........................................................
Program Effectiveness & Recovery Survey ........................
Special Needs Representative Survey ................................
Direct Housing Operations Survey ......................................
Disaster Recovery Center Survey .......................................
5,000
5,000
5,000
5,000
5,000
12,000
5,000
1,770
6,300
1
1
1
1
1
1
1
3
1
0.1000
0.1000
0.1000
0.1000
0.1000
0.2000
0.1166
0.1000
0.1333
5,000
5,000
5,000
5,000
5,000
12,000
5,000
5,310
6,300
500
500
500
500
500
2,400
583
531
840
Surveys Sub Total ........................................................
Diagnostics:
Communication and Process Survey ..................................
Contact Survey ....................................................................
Correspondence and Process Survey .................................
E-Communications Survey ..................................................
Evacuations ..........................................................................
Follow-Up Program Effectiveness & Recovery Survey .......
Rapid Temporary Repair Survey .........................................
Recovery Inventory Survey ..................................................
Return Home Survey ...........................................................
Site Recertification Survey ...................................................
50,070
........................
........................
53,610
6,854
400
400
800
400
400
1600
400
800
400
400
1
1
1
1
1
1
1
1
1
1
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
0.2500
400
400
800
400
400
1600
400
800
400
400
100
100
200
100
100
400
100
200
100
100
Diagnostics Sub Total ...................................................
Focus Group ........................................................................
Same Respondents Travel to Focus Group ........................
One-on-One Interviews ........................................................
On-Line Interviews ...............................................................
6,000
144
144
350
350
........................
1
1
1
1
........................
2.0000
1.0000
2.0000
2.0000
6,000
144
144
350
350
1,500
288
144
700
700
Focus Groups Sub Total ..............................................
988
........................
........................
988
1,832
Total .......................................................................
57,058
........................
........................
60,598
10,186
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submission of
responses.
Comments
emcdonald on DSK2BSOYB1PROD with NOTICES
Estimated Cost: There are no annual
capital start-up or annual operations
and maintenance costs. The annual nonlabor cost is $4,320.
Dated: July 2, 2010.
Tammi Hines,
Director, Office of Records Management,
Office of Management, Federal Emergency
Management Agency, Department of
Homeland Security.
Comments may be submitted as
indicated in the ADDRESSES caption
above. Comments are solicited to (a)
evaluate whether the proposed data
collection is necessary for the proper
performance of the agency, including
whether the information shall have
practical utility; (b) evaluate the
accuracy of the agency’s estimate of the
burden of the proposed collection of
information, including the validity of
the methodology and assumptions used;
(c) enhance the quality, utility, and
clarity of the information to be
collected; and (d) minimize the burden
of the collection of information on those
who are to respond, including through
the use of appropriate automated,
electronic, mechanical, or other
VerDate Mar<15>2010
16:07 Jul 13, 2010
Jkt 220001
[FR Doc. 2010–17086 Filed 7–13–10; 8:45 am]
BILLING CODE 9111–23–P
PO 00000
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2010–0015]
Agency Information Collection
Activities: Submission for OMB
Review; Comment Request, OMB No.
1660–0086; National Flood Insurance
Program—Mortgage Portfolio
Protection Program (MPPP)
AGENCY: Federal Emergency
Management Agency, DHS.
ACTION: Notice; 30-day notice and
request for comments; revision of a
currently approved information
collection; OMB No. 1660–0086; No
Form.
SUMMARY: The Federal Emergency
Management Agency (FEMA) will
submit the information collection
Frm 00079
Fmt 4703
Sfmt 4703
E:\FR\FM\14JYN1.SGM
14JYN1
]]>Agencies
[Federal Register Volume 75, Number 134 (Wednesday, July 14, 2010)]
[Notices]
[Pages 40847-40848]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2010-17086]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
Federal Emergency Management Agency
[Docket ID: FEMA-2010-0041]
Agency Information Collection Activities: Proposed Collection;
Comment Request, 1660-0036; Federal Emergency Management Agency
Individual Assistance Customer Satisfaction Surveys
AGENCY: Federal Emergency Management Agency, DHS.
ACTION: Notice; 60-day notice and request for comments; revision of a
currently approved information collection OMB No. 1660-0036; Caller
Services Registration Survey, FEMA Form 007-0-3; Caller Services
Helpline Survey, FEMA Form 007-0-5; Internet Registration Survey, FEMA
Form 070-0-2; Internet Inquiry Survey; Program Effectiveness & Recovery
Survey, FEMA Form 070-0-20; Casework Representative Survey, FEMA Form
007-0-6; Direct Housing Operations Survey, FEMA Form 007-0-4; Special
Needs Representative Survey, FEMA Form 007-0-8; Disaster Recovery
Center Survey, FEMA Form 007-0-7; Communication and Process Survey,
FEMA Form 007-0-9, Contact Survey, FEMA Form 007-0-10, Correspondence
and Process Survey, FEMA Form 007-0-11, E-Communications Survey, FEMA
Form 007-0-12, Evacuations Survey, FEMA Form 007-0-13, Follow-Up
Program Effectiveness and Recovery Survey, FEMA Form 007-0-14, Rapid
Temporary Repair Survey, FEMA Form 007-0-15, Recovery Inventory Survey,
FEMA Form 007-0-16, Return Home Survey, FEMA Form 007-0-17, and Site
Recertification Survey, FEMA Form 007-0-18.
-----------------------------------------------------------------------
SUMMARY: The Federal Emergency Management Agency, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the general public and other Federal agencies to take this opportunity
to comment on a proposed revision of a currently approved information
collection. In accordance with the Paperwork Reduction Act of 1995,
this Notice seeks comments concerning which is necessary for assessment
and improvement of the delivery of disaster assistance. The forms serve
as survey tools used to evaluate customer perceptions of effectiveness,
timeliness and satisfaction with initial, continuing and final delivery
of disaster-related assistance.
DATES: Comments must be submitted on or before September 13, 2010.
ADDRESSES: To avoid duplicate submissions to the docket, please use
only one of the following means to submit comments:
(1) Online. Submit comments at https://www.regulations.gov under
docket ID FEMA-2010-0041. Follow the instructions for submitting
comments.
(2) Mail. Submit written comments to Office of Chief Counsel,
Regulation and Policy Team, DHS/FEMA, 500 C Street, SW., Room 835,
WASH, DC 20472-3100.
(3) Facsimile. Submit comments to (703) 483-2999.
(4) E-mail. Submit comments to FEMA-POLICY@dhs.gov. Include docket
ID FEMA-2010-0041 in the subject line.
All submissions received must include the agency name and docket
ID. Regardless of the method used for submitting comments or material,
all submissions will be posted, without change, to the Federal
eRulemaking Portal at https://www.regulations.gov, and will include any
personal information you provide. Therefore, submitting this
information makes it public. You may wish to read the Privacy Act
notice that is available on the Privacy and Use Notice link on the
Administration Navigation Bar of https://www.regulations.gov.
FOR FURTHER INFORMATION CONTACT: Contact Maggie Billing, Program
Analyst, Customer Satisfaction Analysis Section, Texas National
Processing Service Center, Recovery Directorate, FEMA at 940 891-8709
or maggie.biling@dhs.gov for additional information. You may contact
the Office of Records Management for copies of the proposed collection
of information at facsimile number (202) 646-3347 or e-mail address:
FEMA-Information-Collections@dhs.gov.
SUPPLEMENTARY INFORMATION: This collection is in accordance with
Executive Order 12862 requiring all Federal agencies to survey
customers to determine the kind and quality of services they want and
their level of satisfaction with existing services. The Government
Performance and Results Act (GPRA) requires agencies to set missions
and goals and measure performance against them. FEMA will fulfill these
requirements by collecting customer service and program information
through surveys of the Recovery Directorate's external customers.
Collection of Information
Title: Federal Emergency Management Agency Individual Assistance
Customer Satisfaction Surveys.
Type of Information Collection: Revision of a currently approved
information collection.
OMB Number: 1660-0036.
Form Titles and Numbers: Caller Services Registration Survey, FEMA
Form 007-0-3; Caller Services Helpline Survey, FEMA Form 007-0-5;
Internet Registration Survey, FEMA Form 070-0-2; Internet Inquiry
Survey; Program Effectiveness & Recovery Survey, FEMA Form 070-0-20;
Casework Representative Survey, FEMA Form 007-0-6; Direct Housing
Operations Survey, FEMA Form 007-0-4; Special Needs Representative
Survey, FEMA Form 007-0-8; Disaster Recovery Center Survey, FEMA Form
007-0-7; Communication and Process Survey, FEMA Form 007-0-9, Contact
Survey, FEMA Form 007-0-10, Correspondence and Process Survey, FEMA
Form 007-0-11, E-Communications Survey, FEMA Form 007-0-12, Evacuations
Survey, FEMA Form 007-0-13, Follow-Up Program Effectiveness and
Recovery Survey, FEMA Form 007-0-14, Rapid Temporary Repair Survey,
FEMA Form 007-0-15, Recovery Inventory Survey, FEMA Form 007-0-16,
Return Home
[[Page 40848]]
Survey, FEMA Form 007-0-17, and Site Recertification Survey, FEMA Form
007-0-18.
Abstract: Federal agencies are required to survey their customers
to determine the kind and quality of services customers want and their
level of satisfaction with existing services. FEMA Managers use the
survey results to measure program performance against standards for
performance and customer service; measure achievement of GPRA and
strategic planning objectives; and generally gauge and make
improvements to disaster services that increase customer satisfaction
and program effectiveness.
Affected Public: Individuals and Households.
Estimated Total Annual Burden Hours: 10,186.
Annual Hour Burden
----------------------------------------------------------------------------------------------------------------
Data collection activity/ No. of Frequency of Hour burden Annual Total annual
instrument respondents responses per response responses burden hours
----------------------------------------------------------------------------------------------------------------
Caller Services Registration 5,000 1 0.1000 5,000 500
Survey.........................
Caller Services Helpline Survey. 5,000 1 0.1000 5,000 500
Casework Representative Survey.. 5,000 1 0.1000 5,000 500
Internet Registration Survey.... 5,000 1 0.1000 5,000 500
Internet Inquiry Survey......... 5,000 1 0.1000 5,000 500
Program Effectiveness & Recovery 12,000 1 0.2000 12,000 2,400
Survey.........................
Special Needs Representative 5,000 1 0.1166 5,000 583
Survey.........................
Direct Housing Operations Survey 1,770 3 0.1000 5,310 531
Disaster Recovery Center Survey. 6,300 1 0.1333 6,300 840
-------------------------------------------------------------------------------
Surveys Sub Total........... 50,070 .............. .............. 53,610 6,854
Diagnostics:
Communication and Process Survey 400 1 0.2500 400 100
Contact Survey.................. 400 1 0.2500 400 100
Correspondence and Process 800 1 0.2500 800 200
Survey.........................
E-Communications Survey......... 400 1 0.2500 400 100
Evacuations..................... 400 1 0.2500 400 100
Follow-Up Program Effectiveness 1600 1 0.2500 1600 400
& Recovery Survey..............
Rapid Temporary Repair Survey... 400 1 0.2500 400 100
Recovery Inventory Survey....... 800 1 0.2500 800 200
Return Home Survey.............. 400 1 0.2500 400 100
Site Recertification Survey..... 400 1 0.2500 400 100
-------------------------------------------------------------------------------
Diagnostics Sub Total....... 6,000 .............. .............. 6,000 1,500
Focus Group..................... 144 1 2.0000 144 288
Same Respondents Travel to Focus 144 1 1.0000 144 144
Group..........................
One-on-One Interviews........... 350 1 2.0000 350 700
On-Line Interviews.............. 350 1 2.0000 350 700
-------------------------------------------------------------------------------
Focus Groups Sub Total...... 988 .............. .............. 988 1,832
-------------------------------------------------------------------------------
Total................... 57,058 .............. .............. 60,598 10,186
----------------------------------------------------------------------------------------------------------------
Estimated Cost: There are no annual capital start-up or annual
operations and maintenance costs. The annual non-labor cost is $4,320.
Comments
Comments may be submitted as indicated in the ADDRESSES caption
above. Comments are solicited to (a) evaluate whether the proposed data
collection is necessary for the proper performance of the agency,
including whether the information shall have practical utility; (b)
evaluate the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (c) enhance the quality, utility, and
clarity of the information to be collected; and (d) minimize the burden
of the collection of information on those who are to respond, including
through the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
Dated: July 2, 2010.
Tammi Hines,
Director, Office of Records Management, Office of Management, Federal
Emergency Management Agency, Department of Homeland Security.
[FR Doc. 2010-17086 Filed 7-13-10; 8:45 am]
BILLING CODE 9111-23-P
