Submission for Review: Customer Satisfaction Surveys, OMB Control No. 3206-0236., 35093 [2010-14835]
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Federal Register / Vol. 75, No. 118 / Monday, June 21, 2010 / Notices
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
DATES: Comments are encouraged and
will be accepted until August 20, 2010.
This process is conducted in accordance
with 5 CFR part 1320.
Interested persons are
invited to submit written comments on
the proposed information collection to
the Office of Personnel Management,
Office of the Chief Information Officer,
1900 E Street, NW., Washington, DC
20415, Attention: PRA Officer or sent
via electronic mail to pra@opm.gov.
ADDRESSES:
FOR FURTHER INFORMATION CONTACT: A
copy of this ICR, with applicable
supporting documentation, may be
obtained by contacting the Office of
Personnel Management, Office of the
Chief Information Officer, 1900 E Street,
NW., Washington, DC 20415, Attention:
PRA Officer or sent via electronic mail
to pra@opm.gov.
The Office
of Personnel Management (OPM) leads
Federal agencies in shaping human
resources management systems to
effectively recruit, develop, manage and
retain a high quality and diverse
workforce. Program services evaluation
surveys are valuable tools to gather
information from our customers so we
can design and implement new ways to
improve our programs to meet their
needs. This collection request includes
surveys that we currently use or plan to
use during the next three years to
measure our ability to deliver program
services to meet our customer needs.
The survey instruments include direct
mail, telephone contact, focus groups
and web exit surveys. Our customers
include the general public, Federal
benefit recipients, Federal agencies and
Federal employees. We estimate 4,310
program services evaluation surveys
will be completed in the next 3 years.
The time estimate varies from 1 minute
to 40 minutes to complete. The
estimated burden is 1,126 hours.
SUPPLEMENTARY INFORMATION:
sroberts on DSKD5P82C1PROD with NOTICES
U.S. Office of Personnel Management.
John Berry,
Director.
[FR Doc. 2010–14837 Filed 6–18–10; 8:45 am]
BILLING CODE 6325–47–P
VerDate Mar<15>2010
15:46 Jun 18, 2010
Jkt 220001
OFFICE OF PERSONNEL
MANAGEMENT
Submission for Review: Customer
Satisfaction Surveys, OMB Control No.
3206–0236.
AGENCY: U.S. Office of Personnel
Management.
ACTION: 60-Day notice and request for
comments.
SUMMARY: The Office of Personnel
Management (OPM) offers the general
public and other federal agencies the
opportunity to comment on a revised
information collection request (ICR)
3206–0236, Customer Satisfaction
Surveys. As required by the Paperwork
Reduction Act of 1995 (Pub. L. 104–13,
44 U.S.C. chapter 35) as amended by the
Clinger-Cohen Act (Pub. L. 104–106),
OPM is soliciting comments for this
collection.
The Office of Management and Budget
is particularly interested in comments
that:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;
2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
DATES: Comments are encouraged and
will be accepted until August 20, 2010.
This process is conducted in accordance
with 5 CFR part 1320.
ADDRESSES: Interested persons are
invited to submit written comments on
the proposed information collection to
the Office of Personnel Management,
Office of the Chief Information Officer,
1900 E Street, NW., Washington, DC
20415, Attention: PRA Officer or sent
via electronic mail to pra@opm.gov.
FOR FURTHER INFORMATION CONTACT: A
copy of this ICR, with applicable
supporting documentation, may be
obtained by contacting the Office of
Personnel Management, Office of the
Chief Information Officer, 1900 E Street,
NW., Washington, DC 20415, Attention:
PO 00000
Frm 00124
Fmt 4703
Sfmt 4703
35093
PRA Officer or sent via electronic mail
to pra@opm.gov.
SUPPLEMENTARY INFORMATION: The Office
of Personnel Management (OPM) leads
Federal agencies in shaping human
resources management systems to
effectively recruit, develop, manage and
retain a high quality and diverse
workforce. We need to solicit input from
our customers to evaluate our
performance in providing services.
Customer satisfaction surveys are
valuable tools to gather information
from our customers so we can design
and implement new ways to improve
our service to meet their needs. This
collection request includes surveys that
we currently use or plan to use during
the next three years to measure our
ability to meet our customer needs. The
survey instruments include direct mail,
telephone contact, focus groups and
web exit surveys. Our customers
include the general public, Federal
benefit recipients, Federal agencies and
Federal employees. The currently
approved collection has been revised to
exclude performance measurement
surveys and program services evaluation
surveys. Only those surveys relating
specifically to customer satisfaction will
be associated with OMB Control No.
3206–0236. We estimate 495,182
customer satisfaction surveys will be
completed in the next 3 years. The time
estimate varies from 2 minutes to 30
minutes to complete. The estimated
burden is 34,152 hours.
U.S. Office of Personnel Management.
John Berry,
Director.
[FR Doc. 2010–14835 Filed 6–18–10; 8:45 am]
BILLING CODE 6325–47–P
OFFICE OF PERSONNEL
MANAGEMENT
Civil Service Retirement System;
Present Value Factors
AGENCY: Office of Personnel
Management.
ACTION: Notice.
SUMMARY: The Office of Personnel
Management (OPM) is providing notice
of adjusted present value factors
applicable to retirees under the Civil
Service Retirement System (CSRS) who
elect to provide survivor annuity
benefits to a spouse based on postretirement marriage and to retiring
employees who elect the alternative
form of annuity, owe certain redeposits
based on refunds of contributions for
service before October 1, 1990, or elect
to credit certain service with
nonappropriated fund instrumentalities.
E:\FR\FM\21JNN1.SGM
21JNN1
]]>Agencies
[Federal Register Volume 75, Number 118 (Monday, June 21, 2010)]
[Notices]
[Page 35093]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2010-14835]
-----------------------------------------------------------------------
OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: Customer Satisfaction Surveys, OMB Control
No. 3206-0236.
AGENCY: U.S. Office of Personnel Management.
ACTION: 60-Day notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Office of Personnel Management (OPM) offers the general
public and other federal agencies the opportunity to comment on a
revised information collection request (ICR) 3206-0236, Customer
Satisfaction Surveys. As required by the Paperwork Reduction Act of
1995 (Pub. L. 104-13, 44 U.S.C. chapter 35) as amended by the Clinger-
Cohen Act (Pub. L. 104-106), OPM is soliciting comments for this
collection.
The Office of Management and Budget is particularly interested in
comments that:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
DATES: Comments are encouraged and will be accepted until August 20,
2010. This process is conducted in accordance with 5 CFR part 1320.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Personnel
Management, Office of the Chief Information Officer, 1900 E Street,
NW., Washington, DC 20415, Attention: PRA Officer or sent via
electronic mail to pra@opm.gov.
FOR FURTHER INFORMATION CONTACT: A copy of this ICR, with applicable
supporting documentation, may be obtained by contacting the Office of
Personnel Management, Office of the Chief Information Officer, 1900 E
Street, NW., Washington, DC 20415, Attention: PRA Officer or sent via
electronic mail to pra@opm.gov.
SUPPLEMENTARY INFORMATION: The Office of Personnel Management (OPM)
leads Federal agencies in shaping human resources management systems to
effectively recruit, develop, manage and retain a high quality and
diverse workforce. We need to solicit input from our customers to
evaluate our performance in providing services. Customer satisfaction
surveys are valuable tools to gather information from our customers so
we can design and implement new ways to improve our service to meet
their needs. This collection request includes surveys that we currently
use or plan to use during the next three years to measure our ability
to meet our customer needs. The survey instruments include direct mail,
telephone contact, focus groups and web exit surveys. Our customers
include the general public, Federal benefit recipients, Federal
agencies and Federal employees. The currently approved collection has
been revised to exclude performance measurement surveys and program
services evaluation surveys. Only those surveys relating specifically
to customer satisfaction will be associated with OMB Control No. 3206-
0236. We estimate 495,182 customer satisfaction surveys will be
completed in the next 3 years. The time estimate varies from 2 minutes
to 30 minutes to complete. The estimated burden is 34,152 hours.
U.S. Office of Personnel Management.
John Berry,
Director.
[FR Doc. 2010-14835 Filed 6-18-10; 8:45 am]
BILLING CODE 6325-47-P
