Extension of Agency Information Collection Activity Under OMB Review: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey, 29567-29568 [2010-12603]
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Federal Register / Vol. 75, No. 101 / Wednesday, May 26, 2010 / Notices
DEPARTMENT OF HOMELAND
SECURITY
Transportation Security Administration
Extension of Agency Information
Collection Activity Under OMB Review:
Aviation Security Customer
Satisfaction Performance
Measurement Passenger Survey
wwoods2 on DSK1DXX6B1PROD with NOTICES_PART 1
AGENCY: Transportation Security
Administration, DHS.
ACTION: 30-day notice.
SUMMARY: This notice announces that
the Transportation Security
Administration (TSA) has forwarded the
Information Collection Request (ICR),
OMB control number 1652–0013,
abstracted below to the Office of
Management and Budget (OMB) for
review and approval of an extension of
the currently approved collection under
the Paperwork Reduction Act. The ICR
describes the nature of the information
collection and its expected burden. TSA
published a Federal Register notice,
with a 60-day comment period soliciting
comments, of the following collection of
information on March 11, 2010. 75 FR
11552. The collection involves
surveying travelers to measure customer
satisfaction of aviation security in an
effort to more efficiently manage airport
performance.
DATES: Send your comments by June 25,
2010. A comment to OMB is most
effective if OMB receives it within 30
days of publication.
ADDRESSES: Interested persons are
invited to submit written comments on
the proposed information collection to
the Office of Information and Regulatory
Affairs, Office of Management and
Budget. Comments should be addressed
to Desk Officer, Department of
Homeland Security/TSA, and sent via
electronic mail to
oira_submission@omb.eop.gov or faxed
to (202) 395–6974.
FOR FURTHER INFORMATION CONTACT:
Joanna Johnson, TSA Paperwork
Reduction Act (PRA) Officer, Office of
Information Technology (OIT), TSA–11,
Transportation Security Administration,
601 South 12th Street, Arlington, VA
20598–6011; telephone (571) 227–3651;
e-mail TSAPRA@dhs.gov.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork
Reduction Act of 1995 (44 U.S.C. 3501
et seq.), an agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a valid OMB control
number. The ICR documentation is
VerDate Mar<15>2010
17:47 May 25, 2010
Jkt 220001
available at https://www.reginfo.gov.
Therefore, in preparation for OMB
review and approval of the following
information collection, TSA is soliciting
comments to—
(1) Evaluate whether the proposed
information requirement is necessary for
the proper performance of the functions
of the agency, including whether the
information will have practical utility;
(2) Evaluate the accuracy of the
agency’s estimate of the burden;
(3) Enhance the quality, utility, and
clarity of the information to be
collected; and
(4) Minimize the burden of the
collection of information on those who
are to respond, including using
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology.
Information Collection Requirement
OMB Control Number 1652–0013;
Aviation Security Customer Satisfaction
Performance Measurement Passenger
Survey. TSA, with OMB’s approval, has
conducted surveys of passengers and
now seeks approval to continue this
effort. TSA plans to conduct passenger
surveys at airports nationwide. The
surveys will be administered using an
intercept methodology. The intercept
methodology uses TSA personnel who
are not in uniform to hand deliver paper
business card style forms that contain a
url address to an online survey to
passengers immediately following the
passenger’s experience with the TSA’s
checkpoint security functions.
Passengers are invited, though not
required, to view and complete the
survey via an online portal. The
intercept methodology randomly selects
times and checkpoints to select
passengers to complete the survey in an
effort to gain survey data representative
of all passenger demographics-including
passengers who—
• Travel on weekdays or weekends;
• Those who travel in the morning,
mid-day, or evening;
• Those who pass through each of the
different security screening locations in
the airport;
• Those who are subject to more
intensive screening of their baggage or
person; and
• Those who experience different
volume conditions and wait times as
they proceed through the security
checkpoints.
The survey includes ten to fifteen
questions. Each question promotes a
quality response so that TSA can
identify areas in need of improvement.
All questions concern aspects of the
PO 00000
Frm 00061
Fmt 4703
Sfmt 4703
29567
passenger’s security screening
experience.
TSA intends to collect this
information in order to continue to
assess customer satisfaction in an effort
to more efficiently manage airport
performance. In its future surveys, the
TSA wishes to obtain more detailed,
airport-specific data that the TSA can
use to enhance customer experiences
and airport performances. In order to
gain more detailed information
regarding customer experiences, the
TSA is submitting eighty-one questions
to OMB for approval. Twenty-eight of
the questions have been previously
approved by OMB and fifty-three
questions are being submitted to the
OMB for first-time approval. Each
survey question seeks to gain
information regarding one of the
following categories:
• Confidence in Personnel.
• Confidence in Screening
Equipment.
• Confidence in Security Procedures.
• Convenience of Divesting.
• Experience at Checkpoint.
• Satisfaction with Wait Time.
• Separation from Belongings.
• Separation from Others in Party.
• Stress Level.
Once a time and checkpoint is
randomly selected, TSA personnel
distribute forms to passengers until the
TSA obtains the desired sample size.
The samples can be selected with one
randomly selected time and location or
span multiple times and locations. Each
airport uses a business card that directs
customers to an online portal. All
responses are voluntary and there is no
burden on passengers who choose not to
respond.
All airports have the capability to
conduct this survey. Based on prior
survey data and research, a sample size
of 384 needs approximately 1,000
surveys. TSA assumes that there will be
384 respondents from 1,000 surveys
distributed. At an inidividual airport,
we assume the burden on passengers
who choose to respond to be
approximately five-minutes per
respondent. Therefore, 384 respondents
x 1 airport = 384 respondents a year. It
takes approximately 5 minutes for each
respondent to complete the survey so
the total burden at one airport is 384
respondents x 5 minutes = 1,920
minutes or 32 hours per airport. We
estimate that 25 airports will conduct
the survey each year. Therefore, 384
respondents x 25 airports = 9,600
respondents a year. Since we assume it
takes approximately 5 minutes for each
E:\FR\FM\26MYN1.SGM
26MYN1
29568
Federal Register / Vol. 75, No. 101 / Wednesday, May 26, 2010 / Notices
respondent to complete the survey the
total burden is 9,600 respondents x 5
minutes = 48,000 minutes, or 800 hours
per year.
Title: Aviation Security Customer
Satisfaction Performance Measurement
Passenger Survey.
Type of Request: Extension of a
currently approved collection.
OMB Control Number: 1652–0013.
Forms(s): Aviation Security Customer
Satisfaction Performance Measurement
Passenger Survey.
Affected Public: Airline Travelers.
Abstract: This airport survey
represents an important part of TSA’s
efforts to collect data on customer
satisfaction with TSA’s aviation security
procedures.
Number of Respondents: 9,600.
Estimated Annual Burden Hours: An
estimated 800 hours annually.
Issued in Arlington, Virginia, on May 20,
2010.
Joanna Johnson,
TSA Paperwork Reduction Act Officer, Office
of Information Technology.
[FR Doc. 2010–12603 Filed 5–25–10; 8:45 am]
BILLING CODE 9110–05–P
DEPARTMENT OF HOMELAND
SECURITY
Transportation Security Administration
Extension of Agency Information
Collection Activity Under OMB Review:
Aircraft Operator Security
wwoods2 on DSK1DXX6B1PROD with NOTICES_PART 1
AGENCY: Transportation Security
Administration, DHS.
ACTION: 30-day notice.
SUMMARY: This notice announces that
the Transportation Security
Administration (TSA) has forwarded the
Information Collection Request (ICR),
OMB control number 1652–0003,
abstracted below to the Office of
Management and Budget (OMB) for
review and approval of an extension of
the currently approved collection under
the Paperwork Reduction Act. The ICR
describes the nature of the information
collection and its expected burden. TSA
published a Federal Register notice,
with a 60-day comment period soliciting
comments, of the following collection of
information on March 16, 2010. 75 FR
12559. The collection requires aircraft
operators to adopt and implement a
TSA-approved security program. These
programs require aircraft operators to
maintain and update records to ensure
compliance with security provisions
outlined in 49 CFR part 1544.
DATES: Send your comments by June 25,
2010. A comment to OMB is most
VerDate Mar<15>2010
15:16 May 25, 2010
Jkt 220001
effective if OMB receives it within 30
days of publication.
ADDRESSES: Interested persons are
invited to submit written comments on
the proposed information collection to
the Office of Information and Regulatory
Affairs, Office of Management and
Budget. Comments should be addressed
to Desk Officer, Department of
Homeland Security/TSA, and sent via
electronic mail to
oira_submission@omb.eop.gov or faxed
to (202) 395–6974.
FOR FURTHER INFORMATION CONTACT:
Joanna Johnson, TSA Paperwork
Reduction Act (PRA) Officer, Office of
Information Technology (OIT), TSA–11,
Transportation Security Administration,
601 South 12th Street, Arlington, VA
20598–6011; telephone (571) 227–3651;
e-mail TSAPRA@dhs.gov.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork
Reduction Act of 1995 (44 U.S.C. 3501
et seq.), an agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a valid OMB control
number. The ICR documentation is
available at https://www.reginfo.gov.
Therefore, in preparation for OMB
review and approval of the following
information collection, TSA is soliciting
comments to—
(1) Evaluate whether the proposed
information requirement is necessary for
the proper performance of the functions
of the agency, including whether the
information will have practical utility;
(2) Evaluate the accuracy of the
agency’s estimate of the burden;
(3) Enhance the quality, utility, and
clarity of the information to be
collected; and
(4) Minimize the burden of the
collection of information on those who
are to respond, including using
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology.
Information Collection Requirement
1652–0003; Security Programs for
Aircraft Operators, 49 CFR part 1544.
TSA is seeking to renew its OMB
control number, 1652–0003, Aircraft
Operator Security. TSA uses the
information collected to determine
compliance with 49 CFR part 1544 and
to ensure the freedom of movement for
people and commerce by monitoring
aircraft operator security procedures.
TSA has implemented aircraft operator
security standards at 49 CFR part 1544
to require all aircraft operators to which
PO 00000
Frm 00062
Fmt 4703
Sfmt 4703
this part applies to adopt and
implement a security program. These
TSA-approved security programs
establish procedures that aircraft
operators must carry out to protect
persons and property traveling on
flights provided by the aircraft operator
against acts of criminal violence, aircraft
piracy, and the introduction of
explosives, incendiaries, or weapons
aboard an aircraft.
This information collection is
mandatory for aircraft operators. As part
of their security programs, affected
aircraft operators are required to
maintain and update, as necessary,
records of compliance with the security
program provisions set forth in 49 CFR
part 1544, including compliance with
applicable Security Directives. This
regulation also requires affected aircraft
operators to make their security
programs and associated records
available for inspection and copying by
TSA to ensure transportation security
and regulatory compliance.
The information TSA collects
includes identifying information on
aircraft operators’ flight crews and
passengers. The requirement
encompasses vetting of the entire flight
crew, other aircraft operator personnel,
and all passengers. The passenger watch
list checks currently conducted by
aircraft operators will soon be taken
over by TSA’s Secure Flight program.
Under this program, TSA will conduct
the checks for the aircraft operators,
which will reduce their burden as
described in this ICR. (See OMB control
number 1652–0046).
Aircraft operators are required to
provide this information via electronic
means. Aircraft operators with limited
electronic systems may need to modify
their current systems or generate a new
computer system in order to submit the
requested information but are not
restricted to these means.
Part 1544 also requires aircraft
operators to ensure that flight crew
members and employees with
unescorted access authority or who
perform screening, checked baggage, or
cargo functions submit to and receive a
criminal history records check (CHRC).
As part of the CHRC process, the
individual must provide identifying
information, including fingerprints.
Additionally, aircraft operators must
maintain these records and make them
available to TSA for inspection and
copying upon request.
Part 1544 also governs recordkeeping
requirements for aircraft operators
holding a full All-Cargo Standard
Security Program; however, their hour
burden has been separately reported
under OMB control number 1652–0040.
E:\FR\FM\26MYN1.SGM
26MYN1
]]>Agencies
[Federal Register Volume 75, Number 101 (Wednesday, May 26, 2010)]
[Notices]
[Pages 29567-29568]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2010-12603]
[[Page 29567]]
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DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Extension of Agency Information Collection Activity Under OMB
Review: Aviation Security Customer Satisfaction Performance Measurement
Passenger Survey
AGENCY: Transportation Security Administration, DHS.
ACTION: 30-day notice.
-----------------------------------------------------------------------
SUMMARY: This notice announces that the Transportation Security
Administration (TSA) has forwarded the Information Collection Request
(ICR), OMB control number 1652-0013, abstracted below to the Office of
Management and Budget (OMB) for review and approval of an extension of
the currently approved collection under the Paperwork Reduction Act.
The ICR describes the nature of the information collection and its
expected burden. TSA published a Federal Register notice, with a 60-day
comment period soliciting comments, of the following collection of
information on March 11, 2010. 75 FR 11552. The collection involves
surveying travelers to measure customer satisfaction of aviation
security in an effort to more efficiently manage airport performance.
DATES: Send your comments by June 25, 2010. A comment to OMB is most
effective if OMB receives it within 30 days of publication.
ADDRESSES: Interested persons are invited to submit written comments on
the proposed information collection to the Office of Information and
Regulatory Affairs, Office of Management and Budget. Comments should be
addressed to Desk Officer, Department of Homeland Security/TSA, and
sent via electronic mail to oira_submission@omb.eop.gov or faxed to
(202) 395-6974.
FOR FURTHER INFORMATION CONTACT: Joanna Johnson, TSA Paperwork
Reduction Act (PRA) Officer, Office of Information Technology (OIT),
TSA-11, Transportation Security Administration, 601 South 12th Street,
Arlington, VA 20598-6011; telephone (571) 227-3651; e-mail
TSAPRA@dhs.gov.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a valid OMB control number. The ICR documentation is available
at https://www.reginfo.gov. Therefore, in preparation for OMB review and
approval of the following information collection, TSA is soliciting
comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
OMB Control Number 1652-0013; Aviation Security Customer
Satisfaction Performance Measurement Passenger Survey. TSA, with OMB's
approval, has conducted surveys of passengers and now seeks approval to
continue this effort. TSA plans to conduct passenger surveys at
airports nationwide. The surveys will be administered using an
intercept methodology. The intercept methodology uses TSA personnel who
are not in uniform to hand deliver paper business card style forms that
contain a url address to an online survey to passengers immediately
following the passenger's experience with the TSA's checkpoint security
functions. Passengers are invited, though not required, to view and
complete the survey via an online portal. The intercept methodology
randomly selects times and checkpoints to select passengers to complete
the survey in an effort to gain survey data representative of all
passenger demographics-including passengers who--
Travel on weekdays or weekends;
Those who travel in the morning, mid-day, or evening;
Those who pass through each of the different security
screening locations in the airport;
Those who are subject to more intensive screening of their
baggage or person; and
Those who experience different volume conditions and wait
times as they proceed through the security checkpoints.
The survey includes ten to fifteen questions. Each question
promotes a quality response so that TSA can identify areas in need of
improvement. All questions concern aspects of the passenger's security
screening experience.
TSA intends to collect this information in order to continue to
assess customer satisfaction in an effort to more efficiently manage
airport performance. In its future surveys, the TSA wishes to obtain
more detailed, airport-specific data that the TSA can use to enhance
customer experiences and airport performances. In order to gain more
detailed information regarding customer experiences, the TSA is
submitting eighty-one questions to OMB for approval. Twenty-eight of
the questions have been previously approved by OMB and fifty-three
questions are being submitted to the OMB for first-time approval. Each
survey question seeks to gain information regarding one of the
following categories:
Confidence in Personnel.
Confidence in Screening Equipment.
Confidence in Security Procedures.
Convenience of Divesting.
Experience at Checkpoint.
Satisfaction with Wait Time.
Separation from Belongings.
Separation from Others in Party.
Stress Level.
Once a time and checkpoint is randomly selected, TSA personnel
distribute forms to passengers until the TSA obtains the desired sample
size. The samples can be selected with one randomly selected time and
location or span multiple times and locations. Each airport uses a
business card that directs customers to an online portal. All responses
are voluntary and there is no burden on passengers who choose not to
respond.
All airports have the capability to conduct this survey. Based on
prior survey data and research, a sample size of 384 needs
approximately 1,000 surveys. TSA assumes that there will be 384
respondents from 1,000 surveys distributed. At an inidividual airport,
we assume the burden on passengers who choose to respond to be
approximately five-minutes per respondent. Therefore, 384 respondents x
1 airport = 384 respondents a year. It takes approximately 5 minutes
for each respondent to complete the survey so the total burden at one
airport is 384 respondents x 5 minutes = 1,920 minutes or 32 hours per
airport. We estimate that 25 airports will conduct the survey each
year. Therefore, 384 respondents x 25 airports = 9,600 respondents a
year. Since we assume it takes approximately 5 minutes for each
[[Page 29568]]
respondent to complete the survey the total burden is 9,600 respondents
x 5 minutes = 48,000 minutes, or 800 hours per year.
Title: Aviation Security Customer Satisfaction Performance
Measurement Passenger Survey.
Type of Request: Extension of a currently approved collection.
OMB Control Number: 1652-0013.
Forms(s): Aviation Security Customer Satisfaction Performance
Measurement Passenger Survey.
Affected Public: Airline Travelers.
Abstract: This airport survey represents an important part of TSA's
efforts to collect data on customer satisfaction with TSA's aviation
security procedures.
Number of Respondents: 9,600.
Estimated Annual Burden Hours: An estimated 800 hours annually.
Issued in Arlington, Virginia, on May 20, 2010.
Joanna Johnson,
TSA Paperwork Reduction Act Officer, Office of Information Technology.
[FR Doc. 2010-12603 Filed 5-25-10; 8:45 am]
BILLING CODE 9110-05-P
