I&A Customer Survey, 66372 [E9-29743]

Download as PDF 66372 Federal Register / Vol. 74, No. 239 / Tuesday, December 15, 2009 / Notices then train their colleagues through CAPTAP services. The survey measures customer satisfaction with the training provided through the CAPTAP TTT course. The C/ACAMS Program Management Office (PMO) is administered out of the Infrastructure Information Collection Division (IICD) in the Office of Infrastructure Protection (IP). The survey data collected is for internal C/ACAMS PMO, IICD and IP use only. The C/ACAMS PMO evaluates the CAPTAP TTT customer survey to determine levels of customer satisfaction with the CAPTAP TTT training and areas in need of improvement. The survey supports databased decision making because it evaluates quantitative and qualitative data to identify improvements and identify significant issues based on what customers’ experience. Obtaining current fact-based actionable data about the training allows the program to recalibrate its resources to address new or emerging issues. Analysis Agency: Department of Homeland Security, National Protection and Programs Directorate. Title: CAPTAP Train the Trainer Survey. OMB Number: 1670–NEW. Frequency: Once. Affected Public: Federal, State, Local, Tribal. Number of Respondents: 150. Estimated Time per Respondent: 12 minutes. Total Burden Hours: 30 annual Burden Hours. Total Burden Cost (capital/startup): None. Total Burden Cost (operating/ maintaining): None. Signed: December 8, 2009. Thomas Chase Garwood, III, Chief Information Officer, National Protection and Programs Directorate, Department of Homeland Security. [FR Doc. E9–29741 Filed 12–14–09; 8:45 am] BILLING CODE 9110–9P–P DEPARTMENT OF HOMELAND SECURITY sroberts on DSKD5P82C1PROD with NOTICES I&A Customer Survey AGENCY: Office of Intelligence and Analysis, DHS. ACTION: 30-Day notice and request for comments; New information collection request, 1601–NEW. SUMMARY: The Department of Homeland Security, Office of Intelligence and Analysis will submit the following VerDate Nov<24>2008 17:23 Dec 14, 2009 Jkt 220001 information collection request (ICR) to the Office of Management and Budget (OMB) for review and clearance in accordance with the Paperwork Reduction Act of 1995 (Pub. L. 104–13, 44 U.S.C. Chapter 35). The Office of Intelligence and Analysis is soliciting comments concerning the I&A Customer Survey, which is a new collection. DHS previously published this information collection request (ICR) in the Federal Register on September 25, 2009 at 74 FR 48994, for a 60-day public comment period. No comments were received by DHS. The purpose of this notice is to allow an additional 30 days for public comments. DATES: Comments are encouraged and will be accepted until January 14, 2010. This process is conducted in accordance with 5 CFR 1320.10. ADDRESSES: Interested persons are invited to submit written comments on the proposed information collection to the Office of Information and Regulatory Affairs, Office of Management and Budget. Comments should be addressed to OMB Desk Officer, Department of Homeland Security and sent via electronic mail to oira_submission@omb.eop.gov or faxed to 202–395–5806. The Office of Management and Budget is particularly interested in comments which: 1. Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; 2. Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; 3. Enhance the quality, utility, and clarity of the information to be collected; and 4. Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submissions of responses. FOR FURTHER INFORMATION CONTACT: If additional information is required contact: The Department of Homeland Security (DHS), Office of Intelligence and Analysis, Jason Clark, 202–447– 3140. SUPPLEMENTARY INFORMATION: The Implementing Recommendations of the 9/11 Commission act of 2007 (Pub. L. 110–53) identifies the U/SIA as having PO 00000 Frm 00101 Fmt 4703 Sfmt 4703 the primary Federal responsibility for outreach and sharing threat related information and intelligence with State, local and tribal officials (S&L). Section 511 of the 9/11 Act with regards to consumer feedback requires I&A to create a voluntary mechanism for any State, local, tribal law enforcement officer or other emergency response provider who is a consumer of the intelligence or other information products of I&A to provide feedback to the Department on the quality and utility of such intelligence products. This is a new collection for a pilot program. I&A Managers will use the survey results to determine which members of our S&L target audience are accessing our products, to generally gauge product effectiveness and relevance to the S&L mission, and to make improvements to intelligence products that increase customer satisfaction and program effectiveness. The results of the customer satisfaction surveys will be shared with DHS HQ, I&A, and as mandated by section 511 of the 9/11 Act, presented to the Committee on Homeland Security and Governmental Affairs of the Senate and the Committee on Homeland Security of the House of Representatives. Analysis Agency: Department of Homeland Security, Office of Intelligence and Analysis. Title: I&A Customer Survey. OMB Number: 1601–NEW. Frequency: Annually. Affected Public: State, Local or Tribal Government. Number of Respondents: 144. Estimated Number of Responses per Respondent: 25. Estimated Time per Respondent: 2 minutes. Total Burden Hours: 120 annual burden hours. Dated: December 8, 2009. Richard A. Spires, Chief Information Officer. [FR Doc. E9–29743 Filed 12–14–09; 8:45 am] BILLING CODE 9110–9N–P DEPARTMENT OF HOMELAND SECURITY [Docket No. DHS–2009–0150] Constellation Automated Critical Asset Management System Functional Survey AGENCY: National Protection and Programs Directorate, Department of Homeland Security. E:\FR\FM\15DEN1.SGM 15DEN1

Agencies

[Federal Register Volume 74, Number 239 (Tuesday, December 15, 2009)]
[Notices]
[Page 66372]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E9-29743]


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DEPARTMENT OF HOMELAND SECURITY


I&A Customer Survey

AGENCY: Office of Intelligence and Analysis, DHS.

ACTION: 30-Day notice and request for comments; New information 
collection request, 1601-NEW.

-----------------------------------------------------------------------

SUMMARY: The Department of Homeland Security, Office of Intelligence 
and Analysis will submit the following information collection request 
(ICR) to the Office of Management and Budget (OMB) for review and 
clearance in accordance with the Paperwork Reduction Act of 1995 (Pub. 
L. 104-13, 44 U.S.C. Chapter 35). The Office of Intelligence and 
Analysis is soliciting comments concerning the I&A Customer Survey, 
which is a new collection. DHS previously published this information 
collection request (ICR) in the Federal Register on September 25, 2009 
at 74 FR 48994, for a 60-day public comment period. No comments were 
received by DHS. The purpose of this notice is to allow an additional 
30 days for public comments.

DATES: Comments are encouraged and will be accepted until January 14, 
2010. This process is conducted in accordance with 5 CFR 1320.10.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to OMB Desk Officer, Department of Homeland Security and sent 
via electronic mail to oira_submission@omb.eop.gov or faxed to 202-
395-5806.
    The Office of Management and Budget is particularly interested in 
comments which:
    1. Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    2. Evaluate the accuracy of the agency's estimate of the burden of 
the proposed collection of information, including the validity of the 
methodology and assumptions used;
    3. Enhance the quality, utility, and clarity of the information to 
be collected; and
    4. Minimize the burden of the collection of information on those 
who are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submissions of responses.

FOR FURTHER INFORMATION CONTACT: If additional information is required 
contact: The Department of Homeland Security (DHS), Office of 
Intelligence and Analysis, Jason Clark, 202-447-3140.

SUPPLEMENTARY INFORMATION: The Implementing Recommendations of the 9/11 
Commission act of 2007 (Pub. L. 110-53) identifies the U/SIA as having 
the primary Federal responsibility for outreach and sharing threat 
related information and intelligence with State, local and tribal 
officials (S&L). Section 511 of the 9/11 Act with regards to consumer 
feedback requires I&A to create a voluntary mechanism for any State, 
local, tribal law enforcement officer or other emergency response 
provider who is a consumer of the intelligence or other information 
products of I&A to provide feedback to the Department on the quality 
and utility of such intelligence products. This is a new collection for 
a pilot program. I&A Managers will use the survey results to determine 
which members of our S&L target audience are accessing our products, to 
generally gauge product effectiveness and relevance to the S&L mission, 
and to make improvements to intelligence products that increase 
customer satisfaction and program effectiveness. The results of the 
customer satisfaction surveys will be shared with DHS HQ, I&A, and as 
mandated by section 511 of the 9/11 Act, presented to the Committee on 
Homeland Security and Governmental Affairs of the Senate and the 
Committee on Homeland Security of the House of Representatives.

Analysis

    Agency: Department of Homeland Security, Office of Intelligence and 
Analysis.
    Title: I&A Customer Survey.
    OMB Number: 1601-NEW.
    Frequency: Annually.
    Affected Public: State, Local or Tribal Government.
    Number of Respondents: 144.
    Estimated Number of Responses per Respondent: 25.
    Estimated Time per Respondent: 2 minutes.
    Total Burden Hours: 120 annual burden hours.

    Dated: December 8, 2009.
Richard A. Spires,
Chief Information Officer.
[FR Doc. E9-29743 Filed 12-14-09; 8:45 am]
BILLING CODE 9110-9N-P