Proposed Collection; Comment Request; NCCAM Customer Service Data Collection, 30577 [E9-15058]
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30577
Federal Register / Vol. 74, No. 122 / Friday, June 26, 2009 / Notices
proposed information collections must
be received by the OMB desk officer at
the address below, no later than 5 p.m.
on July 27, 2009.
OMB, Office of Information and
Regulatory Affairs, Attention: CMS Desk
Officer, Fax Number: (202) 395–6974, Email: OIRA_submission@omb.eop.gov.
Dated: June 18, 2009.
Michelle Shortt,
Director, Regulations Development Group,
Office of Strategic Operations and Regulatory
Affairs.
[FR Doc. E9–15189 Filed 6–25–09; 8:45 am]
BILLING CODE 4120–01–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
National Institutes of Health
Proposed Collection; Comment
Request; NCCAM Customer Service
Data Collection
Summary: In compliance with the
requirement of Section 3506(c)(2)(A) of
the Paperwork Reduction Act of 1995,
for opportunity for public comment on
proposed data collection projects, the
National Center for Complementary and
Alternative Medicine (NCCAM), at the
National Institutes of Health (NIH), will
publish periodic summaries of proposed
projects to be submitted to the Office of
Management and Budget (OMB) for
review and approval.
Proposed Collection: Title: NCCAM
Customer Service Data Collection. Type
of Information Collection Request:
Revision. Need and Use of Information
Collection: NCCAM provides the public,
patients, families, health care providers,
complementary and alternative
medicine (CAM) practitioners, and
others with the latest scientifically
based information on CAM and
information about NCCAM’s programs
through a variety of channels, including
its toll-free telephone information
service and its quarterly newsletter. To
ensure that NCCAM is effectively
serving all audiences, NCCAM needs to
continue to measure customer
Estimated number of respondents
Type of respondents
Telephone survey:
Individuals or households .................................................................
The annualized cost to respondents is
estimated at $1,770 for the telephone
survey. There are no Capital Costs to
report. There are no Operating or
Maintenance Costs to report.
Request for Comments: Written
comments and/or suggestions from the
public and affected agencies are invited
on the following points: (1) Whether the
proposed collection of information is
necessary for the proper performance of
the function of the agency, including
whether the information will have
practical utility; (2) The accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions; (3) Ways
to enhance the quality, utility, and
clarity of the information to be
collected; and (4) Ways to minimize the
burden of the collection of information
on those who are to respond, including
the use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology.
For Further Information Contact: To
request more information on the
proposed project or to obtain a copy of
the data collection plans and
instruments, contact Christy Thomsen,
VerDate Nov<24>2008
16:39 Jun 25, 2009
Jkt 217001
satisfaction with NCCAM telephone
interactions. This effort involves a
telephone survey consisting of 10
questions, which are asked of 25 percent
of all callers, for an annual total of
approximately 1,210 respondents.
NCCAM uses the data collected from the
surveys to characterize NCCAM users
and help program staff measure user
satisfaction, assess impact of their
communication efforts, tailor services to
the public and health care providers,
measure service use among special
populations, and assess the most
effective media and messages to reach
these audiences. Frequency of Response:
Once. Affected Public: Individuals and
households. Type of Respondents:
Patients, spouses/family/friends of
patients, health care providers,
physicians, CAM practitioners, or other
individuals contacting the NCCAM
Clearinghouse.
The annual reporting burden is as
follows.
Estimated number of responses per respondent
1,210
Average burden
hours per
response
1
Estimated total
annual burden
hours requested
0.075
Director, Office of Communications and
Public Liaison, NCCAM, 31 Center
Drive, Room 2B11, Bethesda, MD
20892–2182; or fax your request to 301–
402–4741; or e-mail
thomsenc@mail.nih.gov. Ms. Thomsen
can be contacted by telephone at 301–
451–8876.
Comments Due Date: Comments
regarding this information collection are
best assured of having their full effect if
received within 60 days of the date of
this publication.
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Dated: June 18, 2009.
Christy Thomsen,
Director, Office of Communications and
Public Liaison, National Center for
Complementary and Alternative Medicine,
National Institutes of Health.
[FR Doc. E9–15058 Filed 6–25–09; 8:45 am]
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HHS.
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Amended Authorization of Emergency
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AGENCY:
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SUMMARY: The Food and Drug
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[Federal Register Volume 74, Number 122 (Friday, June 26, 2009)]
[Notices]
[Page 30577]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E9-15058]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; Comment Request; NCCAM Customer Service Data
Collection
Summary: In compliance with the requirement of Section
3506(c)(2)(A) of the Paperwork Reduction Act of 1995, for opportunity
for public comment on proposed data collection projects, the National
Center for Complementary and Alternative Medicine (NCCAM), at the
National Institutes of Health (NIH), will publish periodic summaries of
proposed projects to be submitted to the Office of Management and
Budget (OMB) for review and approval.
Proposed Collection: Title: NCCAM Customer Service Data Collection.
Type of Information Collection Request: Revision. Need and Use of
Information Collection: NCCAM provides the public, patients, families,
health care providers, complementary and alternative medicine (CAM)
practitioners, and others with the latest scientifically based
information on CAM and information about NCCAM's programs through a
variety of channels, including its toll-free telephone information
service and its quarterly newsletter. To ensure that NCCAM is
effectively serving all audiences, NCCAM needs to continue to measure
customer satisfaction with NCCAM telephone interactions. This effort
involves a telephone survey consisting of 10 questions, which are asked
of 25 percent of all callers, for an annual total of approximately
1,210 respondents. NCCAM uses the data collected from the surveys to
characterize NCCAM users and help program staff measure user
satisfaction, assess impact of their communication efforts, tailor
services to the public and health care providers, measure service use
among special populations, and assess the most effective media and
messages to reach these audiences. Frequency of Response: Once.
Affected Public: Individuals and households. Type of Respondents:
Patients, spouses/family/friends of patients, health care providers,
physicians, CAM practitioners, or other individuals contacting the
NCCAM Clearinghouse.
The annual reporting burden is as follows.
----------------------------------------------------------------------------------------------------------------
Estimated
Estimated number of Average burden Estimated total
Type of respondents number of responses per hours per annual burden
respondents respondent response hours requested
----------------------------------------------------------------------------------------------------------------
Telephone survey:
Individuals or households............... 1,210 1 0.075 91
----------------------------------------------------------------------------------------------------------------
The annualized cost to respondents is estimated at $1,770 for the
telephone survey. There are no Capital Costs to report. There are no
Operating or Maintenance Costs to report.
Request for Comments: Written comments and/or suggestions from the
public and affected agencies are invited on the following points: (1)
Whether the proposed collection of information is necessary for the
proper performance of the function of the agency, including whether the
information will have practical utility; (2) The accuracy of the
agency's estimate of the burden of the proposed collection of
information, including the validity of the methodology and assumptions;
(3) Ways to enhance the quality, utility, and clarity of the
information to be collected; and (4) Ways to minimize the burden of the
collection of information on those who are to respond, including the
use of appropriate automated, electronic, mechanical, or other
technological collection techniques or other forms of information
technology.
For Further Information Contact: To request more information on the
proposed project or to obtain a copy of the data collection plans and
instruments, contact Christy Thomsen, Director, Office of
Communications and Public Liaison, NCCAM, 31 Center Drive, Room 2B11,
Bethesda, MD 20892-2182; or fax your request to 301-402-4741; or e-mail
thomsenc@mail.nih.gov. Ms. Thomsen can be contacted by telephone at
301-451-8876.
Comments Due Date: Comments regarding this information collection
are best assured of having their full effect if received within 60 days
of the date of this publication.
Dated: June 18, 2009.
Christy Thomsen,
Director, Office of Communications and Public Liaison, National Center
for Complementary and Alternative Medicine, National Institutes of
Health.
[FR Doc. E9-15058 Filed 6-25-09; 8:45 am]
BILLING CODE 4140-01-P
