Agency Information Collection: Emergency Submission for OMB (Statement in Support of Claim (National Cemetery Administration Survey of Satisfaction With National Cemeteries)) Review; Comment Request, 27064 [E9-13128]

Agencies

• DEPARTMENT OF VETERANS AFFAIRS

[Federal Register Volume 74, Number 107 (Friday, June 5, 2009)]
[Notices]
[Page 27064]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E9-13128]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-New (NCA Survey)]


Agency Information Collection: Emergency Submission for OMB 
(Statement in Support of Claim (National Cemetery Administration Survey 
of Satisfaction With National Cemeteries)) Review; Comment Request

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the United States 
Department of Veterans Affairs (VA), has submitted to the Office of 
Management and Budget (OMB) the following emergency proposal for the 
collection of information under the provisions of the Paperwork 
Reduction Act (44 U.S.C. 3507(j)(1)). The reason for the emergency 
clearance is to ensure that VA National Cemeteries have the appropriate 
customer data available on cemetery service and appearance to ensure 
its operations continue to meet and exceed the expectations of veterans 
and their families. This is the only external source of input VA 
receives on cemeteries regarding its level of service to veterans. OMB 
has been requested to act on this emergency clearance request by June 
26, 2009.

DATES: Comments must be submitted on or before June 12, 2009.

ADDRESSES: Submit written comments on the collection of information 
through https://www.Regulations.gov or to VA's OMB Desk Officer, OMB 
Human Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503 (202) 395-7316. Please refer to ``OMB 
Control No. 2900-New (NCA Survey)'' in any correspondence

FOR FURTHER INFORMATION CONTACT: Denise McLamb, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue, 
NW., Washington, DC 20420, (202) 461-7485, FAX (202) 273-0443 or e-mail 
denise.mclamb@va.gov. Please refer to ``OMB Control No. 2900-New (NCA 
Survey).''

SUPPLEMENTAL INFORMATION: Title: Statement in Support of Claim 
(National Cemetery Administration Survey of Satisfaction with National 
Cemeteries).
    OMB Control Number: 2900-New (NCA).
    Type of Review: New collection.
    Abstract: The National Cemetery Administration annually surveys 
veterans, next of kin and funeral directors to collect information 
needed to improve established standards for the best possible customer-
focused service. If the surveys were not conducted, the organization 
would be unable to comply with the Executive Order 12862, and would not 
have the information needed to improve established standards for the 
best possible customer-focused service. NCA will use the information 
gathered to determine where and to what extent services are 
satisfactory, and where and to what extent they are in need of 
improvement. The information may lead to policy changes to improve 
overall operations.
    Affected Public: Individuals and Households.
    Estimated Annual Burden: 6,334 hours.
    Estimated Average Burden per Respondent: 20 minutes.
    Frequency of Response: On occasion.
    Estimated Number of Respondents: 19,000.

    Dated: June 2, 2009.

    By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. E9-13128 Filed 6-4-09; 8:45 am]
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