Privacy Act of 1974; System of Records, 14865-14888 [E9-7269]

Agencies

• DEPARTMENT OF VETERANS AFFAIRS

[Federal Register Volume 74, Number 61 (Wednesday, April 1, 2009)]
[Notices]
[Pages 14865-14888]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E9-7269]


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DEPARTMENT OF VETERANS AFFAIRS


Privacy Act of 1974; System of Records

AGENCY: Department of Veterans Affairs.

ACTION: Notice of Amendment of System of Records ``Compensation, 
Pension, Education, and Rehabilitation Records--VA (58VA21/22/28)''--
VA.

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SUMMARY: As required by the Privacy Act of 1974, 5 U.S.C. 552a(e)(4), 
notice is hereby given that the Department of Veterans Affairs (VA) 
proposes to modify, alter, amend, rename and republish in its entirety 
existing system of records ``Compensation, Pension, Education, and 
Rehabilitation Records--VA (58VA21/22/28)''.

DATES: Comments on this amended system must be received no later than 
May 1, 2009. If no public comment is received during the period allowed 
for comments, the amended system will become effective May 1, 2009.

ADDRESSES: Written comments concerning the proposed System of

[[Page 14866]]

Records may be submitted through https://www.Regulations.gov; by mail or 
hand-delivery to the Director, Regulations Management (02REG), 
Department of Veterans Affairs, 810 Vermont Ave., NW., Room 1068, 
Washington, DC 20420; or by fax to (202) 273-9026. Copies of comments 
received will be available for public inspection in the Office of 
Regulation Policy and Management, Room 1063B, between the hours of 8 
a.m. and 4:30 p.m., Monday through Friday (except holidays). Please 
call (202) 461-4902 for an appointment. (This is not a toll-free 
number.) In addition, during the comment period, comments may be viewed 
online through the Federal Docket Management System (FDMS) at https://www.Regulations.gov.

FOR FURTHER INFORMATION CONTACT: Michael F. Palmer, Procedures Analyst, 
Compensation and Pension Service, Department of Veterans Affairs, 810 
Vermont Ave., NW., Washington, DC 20420, (202) 461-9732.

SUPPLEMENTARY INFORMATION: This system of records contains information 
regarding applicants for and beneficiaries of benefits chiefly 
administered by the Veterans Benefits Administration (VBA) of the 
Department of Veterans Affairs (VA). This system is a core system for 
VBA programs. This system of records does not directly address health 
or memorial benefits administered respectively by the Veterans Health 
Administration or the National Cemetery Administration, the other two 
of the three Administrations within VA. This system was first published 
on March 3, 1976, and last amended on September 2, 2008, by the 
addition of routine use number 72, that was erroneously printed as 
number 70. Our comprehensive review of this system found that many 
routine uses could be modified, altered, amended or deleted. The 
Department proposes to reduce the existing 72 routine uses to 64 
routine uses to reflect the present state of disclosure authority. 
Accordingly, the Department proposes to delete existing routine uses 30 
and 31, which authorized disclosure on the basis of a valid subpoena 
issued by a competent Federal, State, or municipal court. Subsequent 
case law has invalidated the legality of disclosures solely on the 
basis of a subpoena. The Department has made minor, non-substantive 
changes to the remaining existing routine uses for grammar and clarity 
purposes, and those changes are not further discussed. Several routine 
uses were merged as they contained unnecessary duplication. Overall, 
these changes resulted in the elimination of eight of the existing 
routine uses. In addition to the changes in the routine uses identified 
above, the Department also proposes to add Veterans Services Network 
(VETSNET) and the Virtual VA Suite of Applications to this existing 
system of records in the storage category, as these applications 
reflect state of the art trends in information processing and storage.
    The Veterans Service Network (VETSNET) is a suite of five 
applications to improve the processing of claims within the 
Compensation and Pension (C&P) Service business line: Share, MAP--D 
(Modern Award Processing--Development), RBA2000 (Rating Board 
Automation), Awards and FAS (Finance and Accounting System). VETSNET 
will transition VBA's legacy system (Benefits Delivery Network, or BDN) 
to a more contemporary computing infrastructure. The Virtual VA Suite 
of Applications is an enterprise content management (ECM) system. It is 
comprised of 15 different technologies that capture, manage, preserve, 
and deliver content and documents related to C&P Service's business 
processes in an electronic form through the use of the electronic 
folder. The electronic folder (eFolder) is an application within the 
Virtual VA Suite of Applications that replaces manual paper transfer, 
and eliminates the need for storage of paper claims folders by 
providing secure and efficient electronic storage of data.
    Finally, the Department is renaming the system ``Compensation, 
Pension, Education, and Vocational Rehabilitation and Employment 
Records--VA'' with the corresponding number of 58VA 21/22/28 to signify 
that this is the 58th VA system of records. The numbers 21, 22, and 28 
reflect VBA's internal office routing numbers: Compensation and Pension 
Programs (21), Education (22) and Vocational Rehabilitation and 
Employment Service (28). The Report of Intent to Amend a System of 
Records Notice For Veterans Benefits Administration (VBA) and an 
advance copy of the proposed changes have been sent to the appropriate 
Congressional committees and to the Director of the Office of 
Management and Budget (OMB) as required by 5 U.S.C. 552a(r) (Privacy 
Act) and guidelines issued by OMB (65 FR 77677), December 12, 2000.

    Approved: March 12, 2009.
John R. Gingrich,
Chief of Staff, Department of Veterans Affairs.
58VA21/22/28

SYSTEM NAME:
    Compensation, Pension, Education, and Vocational Rehabilitation and 
Employment Records--VA.

SYSTEM LOCATION:
    Records are maintained at the Department of Veterans Affairs (VA) 
regional offices, VA centers, the VA Records Management Center, St. 
Louis, Missouri, the Data Processing Center at Hines, Illinois, the 
Corporate Franchise Data Center in Austin, Texas, and the Information 
Technology Center at Philadelphia, PA. Active records are generally 
maintained by the regional offices having jurisdiction over the 
domicile of the claimant. Active educational assistance records are 
generally maintained at the regional processing office having 
jurisdiction over the educational institution, training establishment, 
or other entity where the claimant pursues or intends to pursue 
training. Address locations of VA facilities are listed in the VA 
Appendix I and are also listed at https://www2.va.gov/directory/guide/home.asp?isFlash=1. The automated individual employee productivity 
records are temporarily maintained at the VA data processing facility 
serving the office in which the employee is located. The paper record 
is maintained at the VA regional office having jurisdiction over the 
employee who processed the claim. Records provided to the Department of 
Housing and Urban Development (HUD) for inclusion on its Credit Alert 
Interactive Voice Response System (CAIVRS) are located at a data 
processing center under contract to HUD at Lanham, Maryland.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    The following categories of individuals will be covered by this 
system.
    1. Veterans who have applied for compensation for service-connected 
disability under 38 U.S.C. chapter 11.
    2. Veterans who have applied for nonservice-connected disability 
under 38 U.S.C. chapter 15.
    3. Veterans entitled to burial benefits under 38 U.S.C. chapter 23.
    4. Surviving spouses and children who have claimed pension based on 
nonservice-connected death of a veteran under 38 U.S.C. chapter 15.
    5. Surviving spouses and children who have claimed death 
compensation

[[Page 14867]]

based on service-connected death of a veteran under 38 U.S.C. chapter 
11.
    6. Surviving spouses and children who have claimed dependency and 
indemnity compensation for service-connected death of a veteran under 
38 U.S.C. chapter 13.
    7. Parents who have applied for death compensation based on 
service-connected death of a veteran under 38 U.S.C. chapter 11.
    8. Parents who have applied for dependency and indemnity 
compensation for service-connected death of a veteran under 38 U.S.C. 
chapter 13.
    9. Individuals who applied for educational assistance benefits 
administered by VA under title 38 U.S.C.
    10. Individuals who applied for educational assistance benefits 
maintained by the Department of Defense under 10 U.S.C. that are 
administered by VA.
    11. Veterans who apply for training and employers who apply for 
approval of their programs under the provisions of the Emergency 
Veterans' Job Training Act of 1983, Public Law 98-77.
    12. Any VA employee who generates or finalizes adjudicative actions 
using the Benefits Delivery Network (BDN) or the Veterans Service 
Network (VETSNET) computer processing systems.
    13. Veterans who apply for training and employers who apply for 
approval of their programs under the provisions of the Service Members 
Occupational Conversion and Training Act of 1992, Public Law 102-484.
    14. Representatives of individuals covered by the system.

CATEGORIES OF RECORDS IN THE SYSTEM:
    The record, or information contained in the record, may include 
identifying information (e.g., name, address, social security number); 
military service and active duty separation information (e.g., name, 
service number, date of birth, rank, sex, total amount of active 
service, branch of service, character of service, pay grade, assigned 
separation reason, service period, whether veteran was discharged with 
a disability, reenlisted, received a Purple Heart or other military 
decoration); payment information (e.g., veteran payee name, address, 
dollar amount of readjustment service pay, amount of disability or 
pension payments, number of nonpay days, any amount of indebtedness 
(accounts receivable) arising from title 38 U.S.C. benefits and which 
are owed to the VA); medical information (e.g., medical and dental 
treatment in the Armed Forces including type of service-connected 
disability, medical facilities, or medical or dental treatment by VA 
health care personnel or received from private hospitals and health 
care personnel relating to a claim for VA disability benefits or 
medical or dental treatment); personal information (e.g., marital 
status, name and address of dependents, occupation, amount of education 
of a veteran or a dependent, dependent's relationship to veteran); 
education benefit information (e.g., information arising from 
utilization of training benefits such as a veteran trainee's induction, 
reentrance or dismissal from a program or progress and attendance in an 
education or training program); applications for compensation, pension, 
education and vocational rehabilitation benefits and training which may 
contain identifying information, military service and active duty 
separation information, payment information, medical and dental 
information, personal and education benefit information relating to a 
veteran or beneficiary's incarceration in a penal institution (e.g., 
name of incarcerated veteran or beneficiary, claims file number, name 
and address of penal institution, date of commitment, type of offense, 
scheduled release date, veteran's date of birth, beneficiary 
relationship to veteran and whether veteran or beneficiary is in a work 
release or half-way house program, on parole or has been released from 
incarceration).
    The VA employee's BDN or VETSNET identification numbers, the number 
and kind of actions generated and/or finalized by each such employee, 
the compilation of cases returned for each employee.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    Title 10 United States Code (U.S.C.) chapters 106a, 510, 1606 and 
1607 and Title 38, U.S.C., section 501(a) and Chapters 11, 13, 15, 18, 
23, 30, 31, 32, 33, 34, 35, 36, 39, 51, 53, and 55.

PURPOSE(S):
    VA gathers or creates these records in order to enable it to 
administer statutory benefits programs to veterans, service members, 
reservists, and their spouses, surviving spouses, and dependents, who 
file claims for a wide variety of Federal veteran's benefits 
administered by VA. See the statutory provisions cited in ``Authority 
for maintenance of the system''.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    1. The record of an individual who is covered by this system or 
records may be disclosed to a Member of Congress, or staff person 
acting for the member when, the member or staff person requests the 
record on behalf of and at the written request of that individual.
    2. Any information in this system may be disclosed to a Federal 
agency, upon its official request, to the extent that it is relevant 
and necessary to that agency's decision regarding: The hiring, 
retention or transfer of an employee; the issuance of a security 
clearance, the letting of a contract, or the issuance or continuance of 
a license, grant or other benefit given by that agency. However, in 
accordance with an agreement with the U.S. Postal Service, disclosures 
to the U.S. Postal Service for decisions concerning the employment of 
veterans will only be made with the veteran's prior written consent.
    3. Any information in this system may be disclosed to a State or 
local agency, upon official request, to the extent that it is relevant 
and necessary to that agency's decision on: The hiring, retention or 
transfer of an employee, the issuance of a security clearance, the 
letting of a contract, or the issuance or continuance of a license, 
grant or other benefit by that agency including eligibility for 
unemployment compensation; provided, that if the information pertains 
to a veteran, the name and address of the veteran will not be disclosed 
unless the name and address is provided first by the requesting State 
or local agency.
    4. VA may disclose on its own initiative any information in this 
system, except the names and home addresses of individuals, that are 
relevant to a suspected violation or reasonably imminent violation of 
law, whether civil, criminal or regulatory in nature and whether 
arising by general or program statute or by regulation, rule or order 
issued pursuant thereto, to a Federal, State, local, tribal, or foreign 
agency charged with the responsibility of investigating or prosecuting 
such violation, or charged with enforcing or implementing the statute, 
rule, regulation or order.
    5. VA may disclose on its own initiative the names and addresses of 
individuals, that are relevant to a suspected violation or reasonably 
imminent violation of law, whether civil, criminal or regulatory in 
nature and whether arising by general or program statute or by 
regulation, rule or order issued pursuant thereto, to a Federal agency 
charged with the responsibility of investigating or prosecuting such 
violation or charged with enforcing or implementing the statute, 
regulation, rule or order.
    6. The name and address of an individual, which is relevant to a

[[Page 14868]]

suspected violation or reasonably imminent violation of law concerning 
public health or safety, whether civil, criminal or regulatory in 
nature and whether arising by general or program statute or by 
regulation, rule or order issued pursuant thereto, may be disclosed to 
any foreign, State or local governmental agency or instrumentality 
charged under applicable law with the protection of the public health 
or safety if a qualified representative of such organization, agency or 
instrumentality has made a written request that such name and address 
be provided for a purpose authorized by law.
    7. The name, address, entitlement code (e.g., compensation or 
pension), period(s) of service, sex, and date(s) of discharge may be 
disclosed to any nonprofit organization if the release is directly 
connected with the conduct of programs and the utilization of benefits 
under title 38 U.S.C. Disclosures may be in the form of a computerized 
list.
    8. Any information in this system, except for the name and address 
of an individual, may be disclosed to a Federal agency in order for VA 
to obtain information relevant to the issuance of a benefit under title 
38 U.S.C. The name and address of an individual may be disclosed to a 
Federal agency under this routine use if they are required by the 
Federal agency to respond to the VA inquiry.
    9. Any information in this system may be disclosed in connection 
with any proceeding for the collection of an amount owed to the United 
States by virtue of a person's participation in any benefit program 
administered by the Department of Veterans Affairs when in the judgment 
of the Secretary, or official generally delegated such authority under 
standard agency delegation of authority rules (38 CFR 2.6), such 
disclosure is deemed necessary and proper, in accordance with 38 U.S.C. 
5701(b)(6).
    10. The name and address of an individual, and other information as 
is reasonably necessary to identify such individual, may be disclosed 
to a consumer reporting agency for the purpose of locating the 
individual, or obtaining a consumer report to determine the ability of 
the individual to repay an indebtedness to the United States arising by 
virtue of the individual's participation in a benefits program 
administered by the VA, provided that the requirements of 38 U.S.C. 
5701(g)(2) have been met.
    11. The name and address of an individual, and other information as 
is reasonably necessary to identify such individual, including personal 
information obtained from other Federal agencies through computer 
matching programs, and any information concerning the individual's 
indebtedness to the United States by virtue of the person's 
participation in a benefits program administered by VA, may be 
disclosed to a consumer reporting agency for purposes of assisting in 
the collection of such indebtedness, provided that the provisions of 38 
U.S.C. 5701(g)(4) have been met.
    12. Any information in this system, including available identifying 
information regarding the debtor, such as name of debtor, last known 
address of debtor, VA insurance number, VA loan number, VA claim 
number, place of birth, date of birth of debtor, name and address of 
debtor's employer or firm and dates of employment may be disclosed, 
under this routine use, except to consumer reporting agencies, to a 
third party in order to obtain current name, address, locator, and 
credit report in connection with any proceeding for the collection of 
an amount owed to the United States by virtue of a person's 
participation in any VA benefit program when in the judgment of the 
Secretary such disclosure is deemed necessary and proper. This purpose 
is consistent with the Federal Claims Collection Act of 1966 (Pub. L. 
89-508, 31 U.S.C. 951-953 and 4 CFR parts 101-105 and 38 U.S.C. 
5701(b)(6)).
    13. Any information in this system, including the nature and amount 
of a financial obligation, may be disclosed to a debtor's employing 
agency or commanding officer so that the debtor-employee may be 
counseled by his or her Federal employer or commanding officer and to 
assist in the collection of unpaid financial obligations owed VA.
    14. Payment information may be disclosed to the Department of the 
Treasury, in accordance with its official request, to permit delivery 
of benefit payments to veterans or other beneficiaries.
    15. Medical information may be disclosed in response to a request 
from the superintendent of a State hospital for psychotic patients, a 
commissioner or head of a State department of mental hygiene, or a head 
of a State, county or city health department or any fee basis physician 
or sharing institution in direct connection with authorized treatment 
for a veteran, provided the name of the individual to whom the record 
pertains is given and the information will be treated as confidential, 
as is customary in civilian professional medical practice.
    16. The name, address, VA file number, effective date of 
compensation or pension, current and historical benefit pay amounts for 
compensation or pension, service information, date of birth, competency 
payment status, incarceration status, and social security number of 
veterans and their surviving spouses may be disclosed to the following 
agencies upon their official request: Department of Defense; Defense 
Manpower Data Center; Marine Corps; Department of Homeland Security; 
Coast Guard; Public Health Service (PHS); National Oceanic and 
Atmospheric Administration (NOAA) and Commissioned Officer Corps in 
order for these departments and agencies and VA to reconcile the amount 
and/or waiver of service, department and retired pay. These records may 
also be disclosed as a part of an ongoing computer-matching program to 
accomplish these purposes. This purpose is consistent with 10 U.S.C. 
12316, 38 U.S.C. 5304 and 38 U.S.C. 5701.
    17. The amount of pension, compensation, dependency and indemnity 
compensation, educational assistance allowance, retirement pay and 
subsistence allowance of any individual identified to VA may be 
disclosed to any person who applies for such information.
    18. Identifying, personal, payment and medical information may be 
disclosed to a Federal, State, or local government agency at the 
request of a veteran in order to assist the veteran and ensure that all 
of the title 38 U.S.C. or other benefits to which the veteran is 
entitled are received. This information may also be disclosed upon the 
request from a Federal agency, or to a State or local agency, provided 
the name and address of the veteran is given beforehand by the 
requesting agency, in order to assist the veteran in obtaining a non-
title 38 U.S.C. benefit to which the veteran is entitled. These records 
may also be disclosed as part of an ongoing computer-matching program 
to accomplish this purpose.
    19. Any information in this system, which directly affects payment 
or potential payment of benefits to contesting claimants, including 
parties claiming an apportioned share of benefits, may be coequally 
disclosed to each affected claimant upon request from that claimant in 
conjunction with the claim for benefits sought or received.
    20. Any information in this system, such as identifying 
information, nature of a claim, amount of benefit payments, percentage 
of disability, income and medical expense information maintained by VA 
which is used to determine the amount payable to recipients of VA 
income-dependent

[[Page 14869]]

benefits and personal information, may be disclosed to the Social 
Security Administration, upon its official request, in order for that 
agency to determine eligibility regarding amounts of social security 
benefits, or to verify other information with respect thereto. These 
records may also be disclosed as part of an ongoing computer-matching 
program to accomplish this purpose.
    21. VA may disclose an individual's identifying information to an 
educational institution, training establishment, or other entity which 
administers programs approved for VA educational assistance in order to 
assist the individual in completing claims forms, to obtain information 
necessary to adjudicate the individual's claim, or to monitor the 
progress of the individual who is pursuing or intends to pursue 
training at the request of the appropriate institution, training 
establishment, or other entity administrating approved VA educational 
programs or at the request of the veteran.
    22. Medical data (excluding the name and address of a veteran 
unless the name and address are furnished by the requestor) may be 
disclosed to epidemiological and other research facilities approved by 
the Under Secretary for Health to obtain data from those facilities 
necessary to assist in medical studies on veterans for the Department 
of Veterans Affairs or for any research purposes determined to be 
necessary and proper by the Under Secretary for Health.
    23. The name(s) and address(es) of a veteran may be disclosed to 
another Federal agency or to a contractor of that agency, at the 
written request of the head of that agency or designee of the head of 
that agency for the purpose of conducting government research necessary 
to accomplish a statutory purpose of that agency.
    24. Any information in this system relevant to a veteran's claim 
such as the name, address, the basis and nature of a claim, amount of 
benefit payment information, medical information and military service 
and active duty separation information may be disclosed at the request 
of the veteran to accredited service organizations, VA-approved claims 
agents and attorneys acting under a declaration of representation so 
that these individuals can aid veterans in the preparation, 
presentation and prosecution of claims under the laws administered by 
VA.
    25. Identifying and payment information may be disclosed, upon the 
request of a Federal agency, to a State or local government agency, to 
determine a beneficiary's eligibility under programs provided for under 
Federal legislation and for which the requesting Federal agency has 
responsibility. These records may also be disclosed as a part of an 
ongoing computer-matching program to accomplish these purposes. This 
purpose is consistent with 38 U.S.C. 5701.
    26. Any information in this system such as the amount of benefit or 
disability payments and medical information may be disclosed in the 
course of presenting evidence to a court, magistrate, or administrative 
authority, in matters of guardianship, inquests, and commitments, to 
private attorneys representing veterans rated incompetent in 
conjunction with issuance of Certificates of Incompetency, and to 
probation and parole officers in connection with court-required duties.
    27. Any information in this system including medical information, 
the basis and nature of claim, the amount of benefits and personal 
information may be disclosed to a VA Federal fiduciary or a guardian ad 
litem in relation to his or her representation of a veteran only to the 
extent necessary to fulfill the duties of the VA Federal fiduciary or 
the guardian ad litem.
    28. Any relevant information (including changes in disability 
ratings) may be disclosed to the Department of Justice and United 
States Attorneys in the defense or prosecution of litigation involving 
the United States, and to Federal agencies upon their request in 
connection with review of administrative tort claims and potential tort 
claims filed under the Federal Tort Claims Act, 28 U.S.C. 2672, the 
Military Claims Act, 10 U.S.C. 2733, and other similar claims statutes.
    29. Any information in this system including the name, social 
security number, date of birth, delimiting date and remaining 
entitlement of VA educational benefits, may be disclosed to the 
Department of Education (ED) upon its official request, or contractor 
thereof, for specific use by the ED to validate information regarding 
entitlement to VA benefits which is submitted by applicants who request 
educational assistance grants from the ED. The ED or contractor thereof 
will not use such information for any other purpose. These records may 
also be disclosed as part of an ongoing computer-matching program to 
accomplish this purpose.
    30. VA may, at the request of the individual, disclose identifying 
information of an individual who is pursuing or intends to pursue 
training at an educational institution, training establishment, or 
other entity which administers programs approved for VA educational 
assistance in order for the VA to obtain sufficient information 
necessary to pay that individual or the educational or training 
establishment the correct monetary amounts in an expeditious manner. 
However, information will not be provided under this routine use to an 
educational institution, training establishment, or other entity when 
the request is clearly an attempt by that establishment to seek 
assistance in collection attempts against the individual.
    31. Identifying information and information regarding the 
induction, reentrance and dismissal of a disabled veteran from a 
vocational rehabilitation program may be disclosed at the request of 
the veteran to a VA-approved vocational rehabilitation training 
establishment to ensure that the trainee receives the maximum benefit 
from training.
    32. Identifying information and information regarding the extent 
and nature of a veteran's disabilities with respect to any limitations 
to be imposed on the veteran's vocational programs may be disclosed at 
the request of the veteran to a VA-approved vocational rehabilitation-
training establishment to ensure that the trainee receives the maximum 
benefit from training.
    33. Information regarding the type and amount of training/education 
received, and the name and address of a veteran, may be disclosed at 
the request of a veteran to local and State agencies and to prospective 
employers in order to assist the veteran in obtaining employment or 
further training.
    34. The name, claims file number and any other information relating 
to a veteran's or beneficiary's incarceration in a penal institution 
and information regarding a dependent's right to a special 
apportionment of the incarcerated individual's VA benefit payment may 
be disclosed to those dependents who may be eligible for entitlement to 
such apportionment in accordance with 38 U.S.C. 5313, 5307.
    35. The name, claims file number and any other information relating 
to an individual who may be incarcerated in a penal institution may, 
pursuant to an arrangement, be disclosed to penal institutions or to 
correctional authorities in order to verify information concerning the 
individual's incarceration status. The disclosure of this information 
is necessary to determine that individual's continuing eligibility as 
authorized under 38 U.S.C. 5313, 5307. These records may also be 
disclosed as part of an ongoing computer-matching program to accomplish 
this purpose.

[[Page 14870]]

    36. Identifying information, except for the name and address of a 
veteran, may be disclosed to a State agency for the purpose of 
conducting a computer match to determine if income and employment data 
are being properly reported to VA and to detect the unwarranted payment 
of benefits under title 38 U.S.C.
    37. Identifying, disability, and award (type, amount and reasons 
for award) information may be released to the DOL (Department of Labor) 
in order for the DOL to conduct a computer matching program against the 
`Office of Workers' Compensation Programs Federal Employees 
Compensation File, DOL/ESA-13, published in 46 FR 12357 on February 13, 
1981. This match will permit the DOL to verify a person's eligibility 
for DOL payments as well as to detect situations where recipients may 
be erroneously receiving concurrent multiple payments from the DOL and 
VA, to identify areas where legislative and regulatory amendments 
directed toward preventing overpayments are needed, and to collect 
debts owed to the United States Government. This matching program is 
performed pursuant to the DOL Inspector General's authority under 
Public Law 95-452, section 4(a) to detect and prevent fraud and abuse. 
This disclosure is consistent with 38 U.S.C. 5701(b)(3).
    38. The beneficiary's name, address, social security number and the 
amount (excluding interest) of any indebtedness waived under 38 U.S.C. 
5302, or compromised under 4 CFR part 103 may be disclosed to the 
Treasury Department, Internal Revenue Service, as a report of income 
under 26 U.S.C. 61(a)(12).
    39. Identifying information, including social security number, 
except for the name and address, may be disclosed to a Federal, State, 
County or Municipal agency for the purpose of conducting computer 
matches to obtain information to validate the entitlement of an 
individual, who is receiving or has received veterans' benefits under 
Title 10 or Title 38, United States Code. The name and address of 
individuals may also be disclosed to a Federal agency under this 
routine use if required by the Federal agency in order to provide 
information.
    40. Identifying information, including the initials and abbreviated 
surname, the social security number, the date of birth and coding 
indicating the category of the individual's records, the degree of 
disability, the benefit program under which benefits are being paid and 
the computed amount of VA benefits for a calendar year may be released 
to the Department of the Treasury, Internal Revenue Service (IRS) in 
order for IRS to conduct a computer matching program against the 
Internal Revenue Service's Forms 1040, Schedule R, Credit for the 
Elderly and the Permanently and Totally Disabled. This match will 
permit IRS to determine the eligibility for and the proper amount of 
Elderly and Disabled Credits claimed on IRS Form 1040, Schedule R. This 
matching program is performed pursuant to the provisions of Internal 
Revenue Code Section 7602. This disclosure is consistent with 38 U.S.C. 
5701(b)(3).
    41. Identifying information, such as name, social security number, 
VA claim number, date and place of birth, etc., in this system may be 
disclosed to an employer or school having information relevant to a 
claim in order to obtain information from the employer or school to the 
extent necessary to determine that eligibility for VA compensation or 
pension benefits continues to exist or to verify that there has been an 
overpayment of VA compensation or pension benefits. Any information in 
this system also may be disclosed to any of the above-entitled 
individuals or entities as part of ongoing computer matching programs 
to accomplish these purposes.
    42. The name of a veteran, or other beneficiary, other information 
as is reasonably necessary to identify such individual, and any other 
information concerning the individual's indebtedness by virtue of a 
person's participation in a benefits program administered by VA, may be 
disclosed to the Treasury Department, Internal Revenue Service, for the 
collection of Title 38, U.S.C. benefit overpayments, overdue 
indebtedness, and/or costs of services provided to an individual not 
entitled to such services, by the withholding of all or a portion of 
the person's Federal income tax refund.
    43. Veterans' addresses which are contained in this system of 
records may be disclosed to the Defense Manpower Data Center, upon its 
official request, for military recruiting command needs, Department of 
Defense civilian personnel offices' mobilization studies and 
mobilization information, debt collection, and Individual Ready Reserve 
(IRR) Units' locator services.
    44. The name, address, VA file number, date of birth, date of 
death, social security number, and service information may be disclosed 
to the Defense Manpower Data Center. The Department of Defense will use 
this information to identify retired veterans and dependent members of 
their families who have entitlement to Department of Defense benefits 
but who are not identified in the Defense Enrollment Eligibility 
Reporting System (DEERS) program and to assist in determining 
eligibility for Civilian Health and Medical Program of the Uniformed 
Services (CHAMPUS) benefits. This purpose is consistent with 38 U.S.C. 
5701. These records may also be disclosed as part of an ongoing 
computer-matching program to accomplish this purpose.
    45. The name, address, VA file number, social security number, sex 
of veteran, date(s) of birth of the veteran and dependents, current 
benefit pay amounts for compensation or pension, pay status, check 
amount, aid and attendance status, veteran and spouse annual income 
amounts and type and combined degree of disability will be disclosed to 
the Department of Health and Human Services. The Social Security 
Administration will use the data in the administration of the 
Supplemental Security Income (SSI) payment system as prescribed by 
Public Law 92-603. These records may also be disclosed as part of an 
ongoing computer-matching program to accomplish these purposes. This 
purpose is consistent with 38 U.S.C. 5701.
    46. The names and current addresses of VA beneficiaries who are 
identified by finance centers of individual uniformed services of the 
Department of Defense and the Department of Homeland Security (Coast 
Guard) as responsible for the payment of Survivor Benefit Plan (SBP) 
premium payments to be released from this system of records to them 
upon their official written request for such information for their use 
in attempting to recover amounts owed for SBP premium payments.
    47. This routine use authorizes VA to compile lists of the social 
security numbers and loan account numbers of all persons with VA-
guaranteed and portfolio loans in default, or VA loans on which there 
has been a foreclosure and the Department paid a claim, and provide 
these records to the Department of Housing and Urban Development for 
inclusion in its Credit Alert Interactive Voice Response System 
(CAIVRS). Information included in this system may be disclosed to all 
participating agencies and lenders who participate in the agencies' 
programs to enable them to verify information provided by new loan 
applicants and evaluate the creditworthiness of applicants. These 
records may also be disclosed as part of an ongoing computer-matching 
program to accomplish these purposes.

[[Page 14871]]

    48. Identifying information including social security number, 
abbreviated surname, first and middle initial, date of birth, sex and 
claim number, and excluding the full name and address, may be disclosed 
to the Social Security Administration for the purpose of conducting a 
computer match to obtain information to validate the social security 
number maintained in VA records.
    49. Any information contained in the files of veterans whose claims 
were referred to VA Central Office for an advisory opinion concerning 
their claims that their disabilities were incurred secondary to 
occupational radiation exposure may be disclosed to the Department of 
the Navy. The information to be furnished to the Navy would include the 
medical opinions, dose estimates, advisory opinions, and rating 
decisions including veterans' names, addresses, VA claim numbers, 
social security numbers and medical information. The requested 
information may be disclosed to the Department of the Navy upon receipt 
of its official written request for such information for its use in the 
review and assessment of its occupational radiation exposure controls 
and training.
    50. A veteran's claims file number and folder location may be 
disclosed to a court of proper jurisdiction that has issued a 
garnishment order for that veteran under 42 U.S.C. 659 through 660.
    51. An individual's identifying and payment information may be 
disclosed to the educational institution, training establishment, or 
other entity the individual attends (or attended) if that individual 
received educational assistance from VA based on training at that 
educational institution, training establishment, or entity. VA will 
disclose this information to assist the educational institution, 
training establishment, or other entity in verifying the individual's 
receipt of VA educational assistance and to assist the individual in 
applying for additional financial aid (e.g. student loans).
    52. The name and address of a prospective, present, or former 
accredited representative, claims agent or attorney and any information 
concerning such individual which is relevant to a refusal to grant 
access privileges to automated veterans' claims records, or a potential 
or past suspension or termination of such access privileges may be 
disclosed to the entity employing the individual to represent veterans 
on claims for veterans benefits.
    53. The name and address of a former accredited representative, 
claim agent or attorney, and any information concerning such 
individual, except a veteran's name and home address, which is relevant 
to a revocation of such access privileges may be disclosed to an 
appropriate governmental licensing organization where VA determines 
that the individual's conduct that resulted in revocation merits 
reporting.
    54. A record from this system (other than the address of the 
beneficiary) may be disclosed to a former representative of a 
beneficiary to the extent necessary to develop and adjudicate a claim 
for payment of attorney fees to such representative from past-due 
benefits under 38 U.S.C. 5904(d) and Public Law 109-461 or to review a 
fee agreement between such representative and the beneficiary for 
reasonableness under 38 U.S.C. 5904(c)(2) and Public Law 109-461.
    55. Disclosure of tax returns and return information received from 
the Internal Revenue Service (IRS) may be made only as provided by 26 
U.S.C. 6103 (an IRS confidentiality statute) also covering any IRS tax 
return information provided as part of an ongoing computer matching 
program.
    56. Where VA determines that there is good cause to question the 
legality or ethical propriety of the conduct of a person or 
organization representing a person in a matter before VA, a record from 
this system may be disclosed, on VA's initiative, to any or all of the 
following: (1) Applicable civil or criminal law enforcement authorities 
and (2) a person or entity responsible for the licensing, supervision, 
or professional discipline of the person or organization acting as a 
representative. Name and home addresses of veterans and their 
dependents will be released on VA's initiative under this routine use 
only to Federal entities.
    57. The name and address of a VA beneficiary, and other information 
as is reasonably necessary to identify such a beneficiary, who has been 
adjudicated as incompetent under 38 CFR 3.353, may be provided to the 
Attorney General of the United States or his/her designee, for use by 
the Department of Justice in the National Instant Criminal Background 
Check System (NICS) mandated by the Brady Handgun Violence Prevention 
Act, Public Law 103-159.
    58. Disclosure may be made to the National Archives and Records 
Administration and General Services Administration in record management 
inspections and such other activities conducted under Authority of 
Title 44 U.S.C.
    59. VA may disclose information from this system of records to the 
Department of Justice (DoJ), either on VA's initiative or in response 
to DoJ's request for the information, after either VA or DoJ determines 
that such information is relevant to DoJ's representation of the United 
States or any of its components in legal proceedings before a court or 
adjudicative body, provided that, in each case, the agency also 
determines prior to disclosure that release of the records to the DoJ 
is a use of the information contained in the records that is compatible 
with the purpose for which VA collected the records. VA, on its on 
initiative, may disclose records in this system of records in legal 
proceedings before a court or administrative body after determining 
that the disclosure of records to the court or administrative body is a 
use of the information contained in the records that is compatible with 
the purpose for which VA collected the records.
    60. Disclosure of relevant information may be made to individuals, 
organizations, public or private agencies, or other entities with whom 
VA has a contract or agreement or where there is a subcontract to 
perform such services as VA may deem practicable for the purposes of 
laws administered by VA, in order for the contractor or subcontractor 
to perform the services of the contract or agreement.
    61. Disclosure to other Federal agencies may be made to assist such 
agencies in preventing and detecting possible fraud, waste, 
overpayment, or abuse by individuals in their operations and programs 
as well as identifying areas where legislative and regulatory 
amendments directed toward preventing overpayments. These records may 
also be disclosed as part of an ongoing computer-matching program to 
accomplish this purpose.
    62. VA may on its own initiative, disclose any information or 
records to appropriate agencies, entities, and persons when (1) VA 
suspects or has confirmed that the integrity or confidentiality of 
information in the system of records has been compromised; (2) VA has 
determined that as a result of the suspected or confirmed compromise, 
there is a risk of embarrassment or harm to the reputations of the 
record subjects, harm to the economic or property interests, identity 
theft or fraud, or harm to the programs (whether maintained by VA or 
another agency or entity) that rely upon the potentially compromised 
information; and (3) the disclosure is to agencies, entities, or 
persons whom VA determines are reasonably necessary to assist or carry 
out the VA's efforts to respond to the suspected or confirmed 
compromise and prevent, minimize, or

[[Page 14872]]

remedy such harm. This routine use permits disclosures by VA to respond 
to a suspected or confirmed data breach, including the conduct of any 
risk analysis or provision of credit protection services as provided in 
38 U.S.C. 5724, as the terms are defined in 38 U.S.C. 5727.
    63. VA may disclose information to other Federal Agencies 
including, but not limited to, identifying information, payment 
information, and vocational objectives about a veteran or service 
member who is receiving or has received benefits under the Vocational 
Rehabilitation program to be used in data analysis and development of 
performance measures.
    64. Any information contained in this system may be disclosed by 
VA, as deemed necessary, to DoD for use for determinations required by 
DoD. VA will routinely use the information to conduct medical 
evaluations needed to produce VA disability ratings and to promulgate 
subsequent claims for benefits under Title 38 U.S.C.

POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, 
AND DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:
    The Benefits Delivery Network (BDN), Virtual VA, Corporate WINRS, 
and Veterans' Service Network (VETSNET) are data telecommunication 
terminal systems. Records (or information contained in records) are 
maintained on paper documents in claims folders (C-folders), vocational 
rehabilitation folders, electronic file folders (e.g., Virtual VA, and 
TIMS Files), and on automated storage media (e.g., microfilm, 
microfiche, magnetic tape and disks). Such information may be accessed 
through BDN, Virtual VA, Corporate WINRS, and VETSNET terminals. BDN, 
Virtual VA, Corporate WINRS, and VETSNET terminal locations include VA 
Central Office, regional offices, VA health care facilities, Veterans 
Integrated Service Network (VISN) offices, Department of Defense 
Finance and Accounting Service Centers and the U.S. Coast Guard Pay and 
Personnel Center. Remote on-line access is also made available to 
authorized remote sites, representatives of claimants and to attorneys 
of record for claimants. A VA claimant must execute a prior written 
consent or a power of attorney authorizing access to his or her claims 
records before VA will allow the representative or attorney to have 
access to the claimant's automated claims records. Access by 
representatives and attorneys of record is to be used solely for the 
purpose of assisting an individual claimant whose records are accessed 
in a claim for benefits administered by VA. Information relating to 
receivable accounts owed to VA, designated the Centralized Accounts 
Receivable System (CARS), is maintained on magnetic tape, microfiche 
and microfilm. CARS is accessed through a data telecommunications 
terminal system at St. Paul, Minnesota.

RETRIEVABILITY:
    File folders, whether paper or electronic, are indexed by name of 
the individual and VA file number. Automated records are indexed by 
name, VA file number, payee name and type of benefit. Automated Records 
of employee productivity cannot be accessed. At the conclusion of a 
monthly reporting period, the generated listing is indexed by employee 
BDN identification number. Records in CAIVRS may only be retrieved by 
social security number.

SAFEGUARDS:
    1. Physical Security:
    (a) Access to working spaces and claims folder file storage areas 
in VA regional offices and centers is restricted to VA employees on a 
need-to-know basis. Generally, file areas are locked after normal duty 
hours and the offices and centers are protected from outside access by 
the Federal Protective Service or other security personnel. Employee 
claims file records and claims file records of public figures are 
stored in separate locked files. Strict control measures are enforced 
to ensure that access to and disclosure from these claims file records 
are limited to a need-to-know basis.
    (b) Access to BDN, Virtual VA, Corporate WINRS, and VETSNET data 
telecommunication networks are by authorization controlled by the site 
security officer who is responsible for authorizing access to the BDN, 
Virtual VA and VETSNET by a claimant's representative or attorney 
approved for access in accordance with VA regulations. The site 
security officer is responsible for ensuring that the hardware, 
software and security practices of a representative or attorney satisfy 
VA security requirements before granting access. The security 
requirements applicable to the access of automated claims files by VA 
employees also apply to the access of automated claims files by 
claimants' representatives or attorneys. The security officer is 
assigned responsibility for privacy-security measures, especially for 
review of violation logs, information logs and control of password 
distribution, including password distribution for claimants' 
representatives.
    (c) Access to data processing centers is generally restricted to 
center employees, custodial personnel, Federal Protective Service and 
other security personnel. Access to computer rooms is restricted to 
authorized operational personnel through electronic locking devices. 
All other persons provided access to computer rooms are escorted.
    (d) Employee production records are identified by the confidential 
BDN and VETSNET employee identification number, and are protected by 
management/supervisory personnel from unauthorized disclosure in the 
same manner as other confidential records maintained by supervisors.
    2. BDN, Virtual VA and VETSNET System Security:
    (a) Usage of the BDN, Virtual VA, Corporate WINRS and VETSNET 
systems is protected by the usage of ``login'' identification passwords 
and authorized function passwords. The passwords are changed 
periodically. These same protections apply to remote access users.
    (b) At the data processing centers, identification of magnetic 
tapes and disks containing data is rigidly enforced using labeling 
techniques. Automated storage media, which are not in use, are stored 
in tape libraries, which are secured in locked rooms. Access to 
programs is controlled at three levels: Programming, auditing and 
operations. Access to the data processing centers where HUD maintains 
CAIVRS is generally restricted to center employees and authorized 
subcontractors. Access to computer rooms is restricted to center 
employees and authorized operational personnel through electronic 
locking devices. All other persons granted access to computer rooms are 
escorted. Files in CAIVRS use social security numbers as identifiers. 
Access to information files is restricted to authorized employees of 
participating agencies and authorized employees of lenders who 
participate in the agencies' programs. Access is controlled by agency 
distribution of passwords. Information in the system may be accessed by 
use of a touch-tone telephone by authorized agency and lender employees 
on a ``need-to-know'' basis.

RETENTION AND DISPOSAL:
    Compensation, pension, and vocational rehabilitation claims file 
folders are retained at the servicing regional office until they are 
inactive for three years, after which they are transferred to the 
Records Management

[[Page 14873]]

Center (RMC) for the life of the veteran. At the death of the veteran, 
these records are sent to the Federal Records Center (FRC), and 
maintained by the FRC for 75 years, and thereafter, destroyed. Some 
claims files folders are electronically imaged, in which case, the 
electronic file folder is maintained in the same manner as the claims 
file folder. Once a file is electronically imaged and accepted by VA, 
its paper contents (with the exception of service treatment records and 
official legal documents), are destroyed in accordance with Records 
Control Schedule VB-1 Part 1 Section XIII, as authorized by the 
National Archives and Records Administration (NARA) of the United 
States.
    Vocational Rehabilitation counseling records are maintained until 
the exhaustion of a veteran's maximum entitlement or upon the exceeding 
of a veteran's delimiting date of eligibility (generally, ten or twelve 
years from discharge or release from active duty), whichever occurs 
first, and then destroyed. Automated storage media containing temporary 
working information are retained until a claim is decided, and then 
destroyed. All other automated storage media are retained and disposed 
of in accordance with disposition authorization approved by NARA.
    Education electronic file folders are retained at the servicing 
Regional Processing Office. Education folders may be destroyed in 
accordance with the times set forth in the Veterans Benefits 
Administration Records Management, Records Control Schedule VB-1, Part 
1, Section VII, as authorized by NARA.
    Employee productivity records are maintained for two years after 
which they are destroyed by shredding or burning. File information for 
CAIVRS is provided to HUD by VA on magnetic tape. After information 
from the tapes has been read into the computer the tapes are returned 
to VA for updating. HUD does not keep separate copies of the tapes.

SYSTEM MANAGER(S) AND ADDRESS:
    Director, Compensation and Pension Service (21), 810 Vermont 
Avenue, NW., VA Central Office, Washington, DC 20420.
    Director, Education Service (22), 810 Vermont Avenue, NW., VA 
Central Office, Washington, DC 20420.
    Director, Vocational Rehabilitation and Employment Service (28), 
810 Vermont Avenue, NW., VA Central Office, Washington, DC 20420.

NOTIFICATION PROCEDURE:
    An individual, who wishes to determine whether a record is being 
maintained in this system under his or her name or other personal 
identifier, or wants to determine the contents of such record, should 
submit a written request or apply in person to the nearest VA regional 
office or center. Address locations are listed in VA Appendix 1 at the 
end of this document. VA employees wishing to inquire whether the 
system of records contains employee productivity information about 
themselves should contact their supervisor at the regional office or 
center of employment.

RECORD ACCESS PROCEDURES:
    Individuals seeking information regarding access to and contesting 
of VA records may write, call or visit the nearest VA regional office. 
Address locations are listed in VA Appendix 1.

CONTESTING RECORD PROCEDURES:
    (See Record access procedures above.)

RECORD SOURCE CATEGORIES:
    Veterans, service members, reservists, spouses, surviving spouses, 
dependents and other beneficiaries of the veteran, accredited service 
organizations, VA-supervised fiduciaries (i.e., VA Federal fiduciaries, 
court-appointed fiduciaries), military service departments, VA medical 
facilities and physicians, private medical facilities and physicians, 
education and rehabilitation training establishments, State and local 
agencies, other Federal agencies, State, local, and county courts and 
clerks, Federal, State, and local penal institutions and correctional 
facilities, other third parties and other VA records.

VA Appendix 1

VA Facilities

    Patients should call the telephone numbers listed to obtain 
clinic hours of operation and services.
    For more information or to search for a facility near you by zip 
code, visit https://www1.va.gov/directory/guide/home.asp?isFlash=1.
    Please send address and telephone number corrections to: 
Department of Veterans Affairs, Federal Benefits for Veterans and 
Dependents (80D), 810 Vermont Ave., NW., Washington, DC 20420.

ALABAMA

VA Medical Centers

Birmingham 35233 (700 S. 19th St., 205-933-8101 or 800-872-0328)
Montgomery 36109-3798 (215 Perry Hill Rd., 334-272-4670 or 800-214-
8387)
Tuscaloosa 35404 (3701 Loop Rd., East, 205-554-2000 or 888-269-3045)
Tuskegee 36083-5001 (2400 Hospital Rd., 334-727-0550 or 800-214-
8387)

Clinics

Bessemer 32055 (975 9th Ave., SW-Suite 400 at UAB West Medical 
Center West Bessemer, 205-428-3495)
Dothan 36301 (2020 Alexander Dr., 334-673-4166)
Dothan Mental Health Center 36301 (3753 Ross Clark Cir. Ste. 4, 334-
678-1903)
Gadsden 35906 (206 Rescia Ave., 256-413-7154)
Huntsville 35801 (301 Governor's Dr., 256-535-3100)
Jasper 35501 (3400 Highway 78 East--Suite 215, 205-221-
7384)
Madison 35758 (8075 Madison Blvd., Suite 101, 256-772-6220)
Mobile 36604 (1504 Springhill Ave., 251-219-3900)
Oxford 36203 (96 Ali Way Creekside South, 256-832-4141)
Sheffield 35660 (Florence Shoals Area Clinic: 422 DD Cox Blvd., 256-
381-9055)

Regional Office

Montgomery 36109 (345 Perry Hill Rd., statewide 1-800-827-1000)

Vet Centers

Birmingham 35233 (1500 5th Ave. S., 205-731-0550)
Mobile 36606 (2577 Government Blvd., 251-478-5906)

National Cemeteries

Birmingham-Montevallo 35115 (731 Middle St., 205-665-9039)
Fort Mitchell 36856 (553 Hwy. 165, Fort Mitchell, 334-855-2184)
Mobile 36604 (1202 Virginia St., 850-453-4846)

ALASKA

VA Medical Center

Anchorage 99508-2989 (2925 DeBarr Rd., 888-353-7574/907-257-4700)

Clinics

Fort Wainwright 99703 (Bldg. 4076, Neeley Rd., Room 1J-101, Mailing 
Address: P.O. Box 74570, Fairbanks, AK 99707, 907-361-6370)
Kenai 99669 (11312 Kenai Spur Highway, 39, 907-283-2231)

Regional Office

Anchorage 99508-2989 (2925 De Barr Rd., statewide 1-800-827-1000)

Benefits Office

Juneau 99802 (P.O. Box 20069, 907-586-7472)

Vet Centers

Anchorage 99508 (4201 Tudor Centre Dr., Suite 115, 907-563-6966)
Fairbanks 99701 (540 4th Ave., Suite 100, 907-456-4238)
Kenai 99669 (Red Diamond Ctr., Bldg. F, 4, 43335 
Kalifornsky Beach Rd., 907-260-7640)
Wasilla 99654 (851 E. West Point Dr., Suite 111, 907-376-4318)

[[Page 14874]]

National Cemeteries

Fort Richardson 99505-5498 (Building 997, Davis Hwy., 907-384-7075)
Sitka 99835 (803 Sawmill Creek Rd., 907-384-7075)

AMERICAN SAMOA

Clinic

Pago Pago 96799 (Fiatele Teo Army Reserve Bldg., Mailing Address: 
P.O. Box 1005, Pago Pago, AS 96799, 684-699-3730)

Benefits Office

Pago Pago 96799 (P.O. Box 1005, 684-633-5073)

ARIZONA

VA Medical Centers

Prescott 86313 (500 N. Hwy 89, 928-445-4860 or 800-949-1005)
Tucson 85723 (3601 South 6th Avenue, 520-792-1450 or 800-470 -8262)
Phoenix 85012 (650 E. Indian School Rd., 602-277-5551 or 800-554 -
7174)

Clinics

Anthem 85086 (Anthem Medical Plaza, 3618 W. Anthem Way, Building D, 
120, 623-551-6092)
Bellemont 86015-6196 (P.O. Box 16196, Camp Navajo Army Depot, 928-
226-1056)
Buckeye 85326 (306 E. Monroe, 623-386-4814)
Casa Grande 85222 (900 E. Florence Blvd, Suites H & I, 520-629-4900)
Cottonwood 86326 (203 Candy Lane Building 5B, 928-649-1523 or 1532)
Globe 85501 (5860 S. Hospital Dr., Suite 11, 928-425-0027)
Green Valley 85614 (380 W. Hermosa Drive 140, 520-629-4900 
or 800-470-8262)
Kingman 86401 (1726 Beverly Ave., 928-692-0080 or 928-445-4860 
x6830)
Lake Havasu City 86403 (2035 Mesquite, Suite E, 928-680-0090)
Mesa 85212-6033 (6950 E. Williams Field Road, Bldg. 23, 602-222-
6568/3315)
Payson 85541 (1106 N. Beeline Highway, 928-472-3148)
Safford 85546 (711 South 14th Ave., 520-629-4900)
Show Low 85901 (2450 Show Low Lake Rd., Suite 1, 928-532-1069)
Sierra Vista 85635 (101 Coronado Dr., Suite A, 520-792-1450)
Sun City 85351 (10147 Grand Ave., Suite C1, 602-222-2630)
Tuscon 85741 (2945 W. Ina Rd., 520-629-4900)
Yuma 85365 (2555 E. Gila Ridge Rd., 520-629-4900)

Regional Office

Phoenix 85012 (3333 N. Central Ave., statewide 1-800-827-1000)

Vet Centers

Phoenix 85012 (77 E. Weldon Ave., Suite 100, 602-640-2981)
Phoenix-East Valley 85202 (1303 S. Longmore, Suite 5, Mesa, 480-610-
6727)
Prescott 86303 (161 S. Granite St., Suite B, 928-778-3469)
Tucson 85719 (3055 N. 1st Ave., 520-882-0333)

National Cemeteries

Nat. Mem. Cem. of AZ 85024 (23029 N. Cave Creek Rd., Phoenix, 480-
513-3600)
Prescott 86301 (500 Hwy. 89 N., 480-513-3600)

ARKANSAS

VA Medical Centers

Fayetteville 72703 (1100 N. College Ave., 479-443-4301 or 800-691-
8387)
Little Rock 72205-5484 (4300 West 7th St., 501-257-1000)
North Little Rock 72114-1706 (2200 Fort Roots Dr., 501-257-1000)

Clinics

El Dorado 71730 (460 W Oak St, 870-862-2489)
Ft Smith 72917 (1500 Dodson Ave., Sparks Med., 479-709-6850 or 1-
877-604-0798)
Harrison 72601 (707 N Main St., 870-741-3592)
Hot Springs 71913 (1661 Airport Rd, Suite E, 501-881-4112)
Jonesboro 72401 (223 E Jackson, 870-972-0063)
Mena 71953 (1706 Hwy. 71 N, 479-394-4800)
Mountain Home 72653 (10 Medical Plaza, 870-424-4109)
Paragould 72450 (1101 Morgan St., 870-236-9756)
Pine Bluff 71603 (4010 Old Warren Road, 870-541-9300)
Texarkana 71854 (910 Realtor Ave., 870-216-2242)

Regional Office

North Little Rock 72114 (2200 Fort Roots Dr., Bldg. 65, statewide 1-
800-827-1000)

Vet Center

North Little Rock 72114 (201 W. Broadway, Suite A, 501-324-6395)

National Cemeteries

Fayetteville 72701 (700 Government Ave., 479-444-5051)
Fort Smith 72901 (522 Garland Ave., 479-783-5345)
Little Rock 72206 (2523 Confederate Blvd., 501-324-6401)

CALIFORNIA

VA Medical Centers

Fresno 93703 (2615 E. Clinton Ave., 559-225-6100 or 888-826-2838)
Livermore 94550 (4951 Arroyo Rd., 925-373-4700)
Loma Linda 92357 (11201 Benton St., 909-825-7084 or 800-741-8387)
Long Beach 90822 (5901 E. 7th St., 562-826-8000 or 888-769-8387)
Los Angeles 90073 (11301 Wilshire Blvd., 310-478-3711 or 800-952-
4852)
Sacramento 95655 (10535 Hospital Way, Mather, 800-382-8387 or 916-
366-5366)
Menlo Park 94025 (795 Willow Rd., 650-416-9997)
Palo Alto 94304-1290 (3801 Miranda Avenue, 650-493-5000 or 800-455-
0057)
San Diego 92161 (3350 La Jolla Village Drive, 858-552-8585 or 800-
331-8387)
San Francisco 94121-1598 (4150 Clement Street, 415-221-4810 or 800-
733-0502)

Clinics

Anaheim 92801 (Professional Center, 3rd Floor, 303, 1801 W. 
Romneya Dr., 714-780-5400)
Atwater 95301-5140 (3605 Hospital Road, Suite D, 209-381-0105)
Auburn 95603 (11985 Heritage Oaks Place, 530-889-0872 or 888-227-
5404)
Bakersfield 93301 (1801 Westwind Dr., 661-632-1800)
Brawley 92227 (Imperial Valley, 528 G St., 760-344-9085)
Capitola 95010-3906 (1350 N. 41st St., Suite 102, 831-464-5519)
Chico 95926 (280 Cohasset Rd., 800-382-8387 or 530-879-5000)
Chula Vista 91910 (South Bay, 835 3rd Ave., 619-409-1600)
City of Commerce 90040 (East Los Angeles, 5426 E. Olympic Blvd., 
323-725-7557)
Corona 92879 (800 Magnolia Ave., 101, 951-817-8820)
Escondido 92025 (815 E. Pennsylvania Ave., 760-466-7020)
Eureka 95501 (714 F St., 707-442-5335)
Fairfield 94535 (103 Bodin Cir., Travis Air Force Base, 800-382-8387 
or 707-437-1800)
French Camp 95231 (Stockton Clinic, 7777 South Freedom Dr., 209-946-
3400)
Gardena 90247 (1251 Redondo Beach Blvd., 3rd Floor, 310-851-4705)
Lancaster 93536 (Antelope Valley, 547 West Lancaster Blvd., 661-729-
8655 or 800-515-0031)
Long Beach 90806 (Villages at Cabrillo: 2001 River Ave., Bldg. 28, 
562-388-8000)
Los Angeles 90012 (351 East Temple St., 213-253-2677)
Los Angeles 90073 (West LA Ambulatory Care, 11301 Wilshire Blvd., 
310-268-3526)
Lynwood 90262 (3737 Martin Luther King Blvd., Suite 515, 310-537-
6825)
Martinez 94553 (Clinic and Center for Rehabilitation & Extended 
Care, 150 Muir Rd., 800-382-8387 or 925-372-2000)
Modesto 95350 (1524 McHenry Ave., 209-557-6200)
Monterey 93955 (3401 Engineer Lane, Seaside