Proposed Collection; Comment Request; Generic Clearance to Conduct Voluntary Customer/Partner Surveys, 14137-14138 [E9-6934]

Agencies

• DEPARTMENT OF HEALTH AND HUMAN SERVICES
• National Institutes of Health

[Federal Register Volume 74, Number 59 (Monday, March 30, 2009)]
[Notices]
[Pages 14137-14138]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E9-6934]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; Generic Clearance to 
Conduct Voluntary Customer/Partner Surveys

SUMMARY: In compliance with the requirement of section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995 to provide opportunity for public 
comment on proposed data collection projects, the National Library of 
Medicine (NLM), the National Institutes of Health (NIH) will publish 
periodic summaries of proposed projects to be submitted to the Office 
of Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: Generic Clearance to Conduct Voluntary 
Customer/Partner Surveys; Type of Information Collection Request: 
Extension of currently approved collection [OMB No. 0925-0476, 
expiration date 07/31/2009], Form Number: NA; Need and Use of 
Information Collection: Executive Order 12962 directed agencies that 
provide significant services directly to the public to survey customers 
to determine the kind and quality of services they want and their level 
of satisfaction with existing services. Additionally, since 1994, the 
NLM has been a ``Federal Reinvention Laboratory'' with a goal of 
improving its methods of delivering information to the public. An 
essential strategy in accomplishing reinvention goals is the ability to 
periodically receive input and feedback from customers about the design 
and quality of the services they receive.
    The NLM provides significant services directly to the public 
including health providers, researchers, universities, other federal 
agencies, state and local governments, and to others through a range of 
mechanisms, including publications, technical assistance, and Web 
sites. These services are primarily focused on health and medical 
information dissemination activities. The purpose of this submission is 
to obtain OMB's generic approval to continue to conduct satisfaction 
surveys of NLM's customers. The NLM will use the information provided 
by individuals and institutions to identify strengths and weaknesses in 
current services and to make improvements where feasible. The ability 
to periodically survey NLM's customers is essential to continually 
update and upgrade methods of providing high quality service. Frequency 
of Response: Annually or biennially. Affected Public: Individuals or 
households; businesses or other for profit; State or local governments; 
Federal agencies; non-profit institutions; small businesses or 
organizations. Type of Respondents: Organizations, medical researchers, 
physicians and other health care providers, librarians, students, and 
the general public. The annual reporting burden is as follows:

[[Page 14138]]



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                                                                  Estimated
                                                 Estimated        number of      Average burden  Estimated total
            Types of respondents                 number of      responses per      hours per      annual burden
                                                respondents       respondent        response     hours requested
----------------------------------------------------------------------------------------------------------------
Researchers, Physicians, Other Health Care            27,910                1             .129            3,607
 Providers, Librarians, Students, General
 Public.....................................
----------------------------------------------------------------------------------------------------------------

    The annualized cost to respondents for each year of the generic 
clearance is estimated to be $23,126. There are no Capital Costs, 
Operating Costs, and/or Maintenance Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: David Sharlip, National Library of Medicine, 
Building 38A, Room B2N12, 8600 Rockville Pike, Bethesda, MD 20894, or 
call non-toll free number 301-402-9680 or E-mail your request to 
sharlipd@mail.nih.gov.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.

    Dated: March 23, 2009.
Betsy L. Humphreys, M.L.S.,
Deputy Director, National Library of Medicine, National Institutes of 
Health.
[FR Doc. E9-6934 Filed 3-27-09; 8:45 am]
BILLING CODE 4140-01-P