Office of the Assistant Secretary for Administration and Management; Program Support Center; Statement of Organization, Functions and Delegations of Authority, 297-301 [E8-31257]

Agencies

• DEPARTMENT OF HEALTH AND HUMAN SERVICES

[Federal Register Volume 74, Number 2 (Monday, January 5, 2009)]
[Notices]
[Pages 297-301]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E8-31257]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES


Office of the Assistant Secretary for Administration and 
Management; Program Support Center; Statement of Organization, 
Functions and Delegations of Authority

    This notice amends Part (P) of the Statement of Organization, 
Functions and Delegations of Authority of the Department of Health and 
Human Services (HHS), Office of the Assistant Secretary for 
Administration and Management (AJ), Program Support Center (P), as last 
amended at 73 FR 39314, and dated July 9, 2008. This notice will make 
the following organizational changes in the Program Support Center 
(PSC): realign the functions of the Administrative Operations Service 
(PE) and the Enterprise Systems Service (PB), and retitle the 
Enterprise Systems Service as the Information and Systems Management 
Service (ISMS) to more accurately reflect the consolidation of

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the information technology activities dispersed between these two 
components. The changes are as follows:
    I. Under Part P, Chapter PE, ``Administrative Operations Service,'' 
make the following changes:
    A. Under Section PE-10 Organization, delete in its entirety and 
replace with the following:
    Section PE-10 Organization. The Administrative Operations Service 
is headed by a Director who reports directly to the PSC Director, and 
includes the following components:
    1. Immediate Office of the Director, Administrative Operations 
Service (PEA);
    2. Cooperative Administrative Service Units PEAF2 (New York); PEAF7 
(Kansas City); PEAF8 (Denver);
    3. Division of Property Management & Logistics (PEC);
    4. Division of Security and Emergency Services (PEL);
    5. Commissioned Corps Support Services (PEN);
    6. Division of Payroll Services (PEO); and
    7. Division of Equal Employment Opportunity Services (PEM)
    1. Immediate Office of the Director (PEA). The Immediate Office of 
the Director, Administrative Operations Service oversees the delivery 
of administrative and technical services to HHS components and other 
Federal agencies nationwide. These services include: (1) Property 
management, building operations, surplus real property, and leasing; 
(2) warehousing, logistics and space management services; (3) security 
services; (4) mail distribution and handling; (5) conference management 
services; (6) payroll services; (7) U.S. Public Health Service 
Commissioned Corps personnel assistance; (8) Equal Employment 
Opportunity servicing and claims processing functions; and (9) media 
and printing services.
    2. Cooperative Administrative Service Units (PEAF2, PEAF7, PEAF8). 
The Cooperative Administrative Service Units (CASU) provide acquisition 
and deliver commonly needed PSC services and support to customers in 
the Regions. The CASUs perform the following functions in the Regions: 
(1) Deliver a variety of services tailored to the needs of Federal 
customer agencies, including: security services, financial management 
and procurement services, facilities management, mail operations, 
printing procurement, reprographics, copier management, forms and 
supplies distribution, moving services, personal property repair, and 
technology support and training; and (2) handles all contract, finance 
and contractor issues on behalf of their customer agencies.
    3. Division of Property Management & Logistics (PEC). The Division 
of Property Management and Logistics (DPML) provides the following 
related services: (1) Building safety program, lease management, 
building management and operations, building alteration, repair and 
maintenance program; parking management, information and locator 
services; supply and inventory management; (2) shipping, receiving and 
laboring service and operates a property management and surplus 
property utilization and disposal system; and (3) on behalf of the 
Secretary, executes and implements the transfer of Federal surplus real 
property for public health purposes pursuant to sections 203(k) and (n) 
of the Federal Property and Administrative Services Act of 1949, as 
amended; and (4) Provides mail and messenger services; (5) support 
services for conference room facilities; (6) provides graphic design, 
printing, and reprographic services including high speed digital 
reproduction, electron image production, and product distribution; and 
(7) provides technical assistance and job planning; maintains 
photocopiers in customer locations throughout HHS.
    4. Division of Security and Emergency Services (PEL). The Division 
of Security and Emergency Services (DSES) provides overall leadership, 
direction, coordination and planning to improve security and emergency 
services to HHS components, as well as other Federal agencies. 
Specifically, (1) Establishes program goals, objectives, priorities and 
provides oversight as to their execution; (2) plans, directs, 
coordinates and evaluates program-wide management activities; (3) 
maintains effective relationships with Department of Health and Human 
Services (HHS) organizations, other Federal agencies, State and local 
governments and other public and private organizations concerned with 
providing security and assisting with emergencies; and (4) plans, 
directs and coordinates administrative management activities, i.e. 
budget, finance, personnel, procurements, emergency planning, training, 
and has responsibilities related to awarding PSC contract funds.
    5. Commissioned Corps Support Services (PEN). The Commissioned 
Corps Support Services Division (CCSS): (1) Performs all personnel 
operations functions associated with the Commissioned Corps personnel 
system, including functional areas of billet evaluation, pay 
administration, employment, awards, and decorations and provides 
technical and advisory services and counseling to management and 
employees; (2) provides advice and counseling concerning personnel 
management of the Commissioned Corps; (3) serves as the central 
repository for all records reflecting the service and status of members 
of the Corps and administers the Beneficiary Medical Program; (4) 
administers the Commissioned Corps retirement program and survivors 
assistance program; and (5) provides technical support for the 
Commissioned Corps personnel and pay system.
    6. Division of Payroll Services (PEO). The Division of Payroll 
Services (DPS): (1) Serves as liaison to the Defense Finance and 
Accounting Service who processes the F-IHS payroll; (2) manages and 
conducts payroll accounting, reconciliation, and adjustment processing, 
produces feeder reports for HHS accounting systems, and coordinates the 
Department's employee debt collection program related to payroll 
issues; (3) processes all actions relative to separated employees, 
including retirement and other separation actions, maintains retirement 
records and processes death benefit claims; (4) audits leave accounts 
and processes unemployment compensation actions; and (5) diagnoses 
problems and devises solutions to systemic problems and inefficiencies.
    7. Division of Equal Employment Opportunity Services (PEM). The 
Division of Equal Employment Opportunity (DEEO): (1) Encourages and 
assists the PSC and its customers in voluntarily taking affirmative 
steps to correct the effects of past discrimination and prevent present 
and future discrimination without resorting to litigation or other 
formal government action; (2) works toward achieving the Federal and 
the HHS goal of having a fully representative workforce which includes 
members of racial and ethnic groups as well as people with 
disabilities; (3) administers special emphasis and diversity programs 
designed to accommodate the special needs of particular groups. This 
includes programs such as the Hispanic Employment Program, the Federal 
Women's Program, The People with Disabilities Program, and programs 
concerning African Americans, Asian Americans/Pacific Islanders, and 
American Indians/Alaskan Natives; (4) seeks to identify and eliminate 
discriminatory policies and practices from the workplace based on race, 
national origin, color, sex, age, religion, disability, sexual 
orientation or reprisal; (5) promotes the early resolution of 
complaints of discrimination, and

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provides for the prompt, fair and impartial processing of 
discrimination complaints; and (6) manage several of HHS OPDIVs EEO 
complaints processing program.
    II. Delete Section PB, the ``Enterprise Support Service,'' in its 
entirety.
    III. Establish Section PI, ``Information and Systems Management 
Service.''
    Section PI.00 Mission: The mission of the Information and Systems 
Management Service (ISMS) is to provide high-quality information 
technology services including project management, application 
development, operations and maintenance, infrastructure support 
services, records management and requests for access to information 
from the public.
    Section PI-10 Organization. The Information and Systems Management 
Service (ISMS) is headed by a Director who reports directly to the PSC 
Director, and includes the following components:
    1. Immediate Office of the Director (PTA)
    2. Program Management Services Division (PIB)
    3. Division of Information Technology Infrastructure & Operations 
(PIC)
    4. Division of Enterprise Systems Services (PIH)
    5. Telecommunications Management Division (PID)
    6. Freedom of Information Act and Records Management Division (PIF)
    Section PI-20 Functions. ISMS functions include the following:
    1. Immediate Office of the Director, ISMS (PIA): The Immediate 
Office of the ISMS Director (IO/ISMSD) oversees the implementation of 
information services to HHS components and other Federal agencies 
nationwide and implements Federal Government and HHS-specific 
information technology policy. ISMS business functions include: (1) 
Provides leadership and overall management for information technology 
resources for which PSC has responsibility; (2) directs the 
development, implementation, and enforcement of the Office of the 
Secretary and the PSC's information technology architecture, policies, 
standards, and acquisitions in all areas of information technology; (3) 
oversees PSC's information systems security program, and serves as PSC 
Information Technology Security Officer (PSC/ITSO); (4) manages and 
directs the PSC's IT business functions including business planning, 
development, budgeting and fiscal planning, establishing service level 
agreements, assessing customer satisfaction, assuring compliance with 
the Government Performance Results Act (GPRA) and overseeing capital 
planning and investment control (CPIC) for IT initiatives, researching 
emerging technologies and managing business systems initiatives; (5) 
provides operations and maintenance support services; (6) provides 
application software development support; (7) provides and updates PSC 
content for the HHS Intranet and Internet; plans and implements Section 
508 compliance and remediation for Web content and other media for the 
PSC (in coordination with the HHS Web Communications Division, Office 
of the Assistant Secretary for Public Affairs); and (8) provides the 
Freedom of Information Act (FOIA) and record-keeping services.
    2. Program Management Services Division (PIB). The Program 
Management Services Division (PMSD) performs the following functions: 
(1) Planning, estimation, and project management of information 
technology projects; (2) assess IT projects and programs in accordance 
with Federal policy directives and commercial best-practices; (3) 
deliver Project Officer services for IT services contracts including 
development of acquisition strategy, development of Statement of Work, 
contractor or vendor technical evaluations, and ongoing review of 
contractor performance against contract performance standards; (4) 
define the technical and functional requirements for new or enhanced 
systems; (5) perform cost-benefit analyses and facilitate buy or build 
decisions; (6) conduct review of selected vendor products or services; 
and (7) deliver information systems security services including audits, 
certifications and accreditations, develop security standard operating 
procedures, and disaster recovery planning in accordance with 
Departmental policy.
    3. Division of Information Technology Infrastructure and Operations 
(PIC) Section PIC.OO Mission. The mission of the Division of 
Information Technology Infrastructure and Operations (DITIO) is to 
provide information technology infrastructure support services, 
including the use of a performance-based contract model to 
participating components within HHS. The services provided include 
network services; Help Desk, Call Center, and Desktop support services; 
server management and monitoring, server hosting, network architecture; 
IT security services; and Continuity of Operations Planning (COOP) 
support. As appropriate, the Division coordinates IT initiatives with 
the Office of the Chief Information Officer, Office of the Assistant 
Secretary for Resources and Technology.
    Section PIC. 10 Organization. The Division of Information 
Technology Infrastructure and Operations (DITIO) reports to the ISMS 
Director, and includes the following components:
    a. Immediate Office of the Director (PIC)
    b. Customer Services Branch (PIC1)
    c. Technical Services and Operations Branch (PIC2)
    d. Program and Contract Management Branch (PIC3)

Section PIC.20 Functions

    a. Immediate Office of the Director (PIC): The Immediate Office of 
the Director, Division of Information Technology Infrastructure and 
Operations provides leadership, guidance and oversight to the ISMS and 
oversees the development and implementation of administrative support 
functions for DITIO including administrative policies, financial 
operating plans, budgeting and personnel management. Develops, 
maintains and implements the DITIO Strategic Plan. Prepares staffing 
forecasts, analyzes staffing requirements and utilization, and 
recommends strategies for changes in human capital within DITIO.
    b. Customer Services Branch (PIC1): The Customer Services Branch 
(CSB) provides end user support for all customers receiving IT 
infrastructure support services. It performs the following functions: 
(1) Serves as the customers' point of contact for escalation of service 
issues; (2) coordinates with the contractor and customers for IT 
issues; (3) serves as the customers' point of contact for new equipment 
and service requests; (4) coordinates with customers to develop 
equipment and service requirements documentation; (5) prepare and issue 
broadcast communications to participating customers; (6) develops, 
maintains and implements the DITIO Communications Plan; (7) monitors 
Service Level Agreement (SLA) compliance; (8) develops implementation 
plans in support of new customer organizations; and (9) oversees the 
information technology inventory data collection for customer 
organizations.
    c. Technical Services and Operations Branch (PIC2): The Technical 
Services and Operations Branch (TSOP) provides for IT policy 
development; capital planning; information security, and implementation 
and operational responsibilities, as required for participating HHS 
components. It performs the following functions: (1) Designs, develops, 
tests, implements and maintains operational needs for enterprise 
initiatives; (2) coordinates the strategic planning process to assure 
that

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technical plans support business planning and mission accomplishment; 
(3) assists with the budgeting process for DITIO and the IT 
infrastructure technical support services; (4) monitors the operational 
responsibility for enterprise email system; (5) develops policies and 
guidance on information resources and technology management; including 
telecommunications, as required by laws, regulations and Departmental 
guidance; (6) implements the security program to protect information 
resources in compliance with laws, Executive Orders, OMB Directives, 
other Federal mandates and HHS guidance, e.g., Clinger-Cohen Act, 
Presidential Decision Directive 63, and OMB Circular A-130; (7) 
develops and maintains information security programs and policies to 
provide availability, confidentiality and integrity of information and 
network services; (8) coordinate the development and implementation of 
cyber security policies and guidance, including requirements for 
employees and contractors who are responsible for systems or data, or 
for the acquisition, management or use of information resources; (9) 
monitors information system security program activities by reviewing 
security plans for systems, implementing improvements and evaluating 
safeguards to protect information systems and IT infrastructure; (10) 
responds to requests in conjunction with OMB Circular A-130, the 
Computer Security Act of 1987, Presidential Decision Directive 63, 
Homeland Security Presidential Directive 12 (HSPD-12), Federal 
Information Security Management Act (FISMA), and other legislative or 
mandated requirements related to IT security or privacy; (11) in 
accordance with Departmental policy, establishes and leads teams to 
conduct reviews of cyber and personnel security programs and conduct 
vulnerability assessments of critical assets; (12) monitors operations 
for security compliance. Provides advice and guidance to ensure 
compliance standards are included throughout the system development 
life cycle; (13) provides recommendations to grant or deny programs the 
authority to operate information systems based on security compliance 
to include regular certification of existing systems as well as newly 
implemented systems; and (14) participates on the HHS Computer Security 
Incident Response Capability Team and the Department's overall cyber 
security incident response and coordination center.
    d. Program and Contract Management Branch (PIC3): The Program and 
Contract Management Branch (PCMB) are responsible for all contractual, 
technical, financial and logistical matters associated with the 
provision of IT infrastructure support services. It performs the 
following functions: (1) Serves as the Program Management Office (PMO), 
including the Contracting Officer's Technical Representative (COTR); 
(2) identifies operational requirements for contract revision; (3) 
coordinates operational changes to the technical environment based upon 
customer requirements; (4) reviews and provides oversight and direction 
for IT assets management transfer and inventory; (5) monitors 
situational awareness of operational status including systems, service 
levels, networks, and planned events outages; (6) monitors and reports 
performance using Service Level Agreements (SLA); (7) monitors and 
reports on customer satisfaction; (8) tracks and reviews program budget 
and costs in accordance with validated requirements; (9) identifies 
policy requirements in support of service delivery, IT budgeting and 
investment control; (10) assists in developing the necessary background 
materials and recommendations for capital funding decisions and 
develops performance metrics to evaluate program for both initial and 
continued funding; and (11) reviews information resources to avoid 
having redundant resources, in conformance with the Clinger-Cohen Act.
    4. Division of Enterprise Systems Services (PIH). The Division of 
Enterprise Systems Services (DESS): Provides the full range of 
technical support activities associated with the development and 
maintenance of information technology systems; specifically: (1) 
Analyzes, designs, and implements system changes, enhancements, and new 
requirements; (2) provides customer liaison services to resolve issues 
and improve customer service; (3) administers PSC data resources 
including database administration; (4) provides and implements data 
analysis activities that assist in technology or workforce decision 
making as well as application and regulatory reporting; (5) develops 
detailed system and subsystem specifications, program specifications, 
program modules, files, databases, libraries, and documentation 
necessary to support system maintenance and development activities; (6) 
participates in the development of unit test criteria and test 
methodology necessary to conduct system or subsystem and program level 
tests needed to ensure the integrity of information technology systems; 
(7) implements enterprise resource planning systems, including but not 
limited to, using commercial-off the-shelf (COTS) packages; (8) 
develops and implements emerging technology projects which cross cut 
service business lines; (9) assists in the design, development, and 
maintenance of PSC Web applications in accordance with the HHS Chief 
Information Officer and the Office of the Assistant Secretary for 
Public Affairs policies and practices; and (10) provides support for 
Unified Financial Management System (UFMS), and Healthcare Acquisition 
System (HCAS).
    a. Enterprise Systems Services Programs Branch (PIH1). The 
Enterprise Systems Service Programs Branch (ESSPB): (1) Manages and 
directs activities of the Division; (2) develops Business Case 
Analyses, Project Plans and Statements of Work; (3) develops continuity 
of operations (COOP) test plan, test case scenarios, and performs 
scheduled testing; (4) conducts reviews and analysis to identify 
security threats or vulnerabilities to systems and data; (5) develops 
and updates information security plans, risk assessments, continuity of 
operations plans and other certification and accreditation efforts for 
systems under its purview; (6) documents, tracks, and monitors 
activities to eliminate IT security weaknesses, and implement 
approaches to resolve weaknesses; (7) performs internal systems audits 
using random samples and document results, resolves Departmental audit-
related issues and findings; and (8) coordinates with external auditors 
and staff and management to provide complete, accurate, and timely 
information for SAS7O audits and conducts periodic reviews of security-
related documentation to ensure compliance with Federal and Department 
regulations and policy.
    b. Systems and Operations Branch (PIH2). The Systems and Operations 
Branch (SOB) has the following functions: (1) Performs operations and 
maintenance on PSC systems including, but not limited to human 
resources, procurement and financial management systems; (2) provide 
systems administration support for PSC systems; (3) provides data 
warehousing support for PSC systems; (4) provides hardware support for 
HHS servers; (5) provides capacity planning and system performance 
reporting; (6) conducts batch processing operations and production 
control; (7) provides database administration support for the HHS human 
resources management system; (8) provides administration and management 
of production testing

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environment; (9) provides application software support; (10) serves as 
network System Administrator for production and development systems; 
and (11) installs, configures, and maintains the Internet software 
environment for enterprise applications.
    c. Quality Assurance and Support Branch (PIH3). The Quality 
Assurance and Support Branch (QASB) has the following functions: (1) 
Provides functional expertise and troubleshooting support for PSC 
systems; (2) develops system change requirements; (3) provides 
interagency IT communications support; (4) performs functional testing 
of PSC systems; (5) develops training materials for the HHS human 
resources management system and the HHS time and attendance system; (6) 
develops and maintains the HHS Time and Attendance Policy Manual; (7) 
provides advice on enhancement requests; (8) administers the help desk 
function and tracks all calls and e-mails for support for the human 
resources and time & attendance systems; (9) provides functional 
expertise to the technical staff; (10) provides system training 
including regulations and procedures related to IT; (11) assists in 
reviews of functional and system requirements and performs 
documentation testing to ensure the accuracy and completeness of all 
system enhancements; and (12) develops test plans, test cases, and 
scenarios.
    d. Application Development Branch (PIH4). The Application 
Development Branch (ADB) provides the following functions: (1) Provides 
overall technical support for PSC systems; (2) provides software 
application management, systems administration, and configuration 
management; (3) provides software development services; (4) provides 
liaison services to other Agency offices providing automated 
interfaces; (5) evaluates and recommends various software and hardware 
products in support of the PSC's systems; (6) provides Tier 2 and Tier 
3 ``break/fix'' support contact for users and help desk personnel for 
problems with FAD applications; (7) provides support for enterprise 
reporting; (8) develops and delivers current and/or historical 
personnel and payroll reports; (9) maintains existing reports, 
including periodic reports generated for the Office of Personnel 
Management and HHS internal and external customers; and (10) performs 
daily loading of HHS personnel data and bi-weekly loading of payroll 
data into the historical database.
    5. Telecommunications Management Division (PID). The 
Telecommunications Management Division (TMD) provides the following 
services: (1) Plans, engineers, and schedules program implementation 
and management of telecommunications networks and services (such as 
ordering, installation, and operational control of telephone station 
equipment); (2) monitors telecommunications billing for dial-tone, 
voice mail, adds/moves/changes, and telecommunications equipment; (3) 
plans and administers telecommunications budgets; (4) maintains 
inventory files and cost data of all installed telecommunications 
equipment; (5) manages on-site support for users of voice messaging; 
(6) provides training for end users; and (7) administers the Federal 
Telecommunications Service contract, and manages carriers, contractors 
and vendors for PSC and its customers.
    6. Freedom of Information Act and Records Management Division 
(PIF). The Freedom of Information Act (FOIA) and Records Management 
Division (FRMD): (1) Responds to all FOIA requests for records 
generated by, and in the custody and control of, all components of the 
Office of Public Health and Science (OPHS), and the Program Support 
Center (PSC); (2) responds to all requests for records that involve 
more than one of the Public Health Service components and the PSC; (3) 
responds to all administrative appeals; (4) coordinates with the Office 
of the General Counsel to resolve the administrative appeals which 
result in litigation; and (5) provides FOIA training and consultation.
    III. Under AJ, ``Office of Business Transformation (AJJ)'' make the 
following change: Retitle the ``Division of Competitive Sourcing 
(AJJ2)'' as the ``Division of Commercial Services Management (AJJ2).''
    IV. Delegations of Authority: All delegations and re-delegations of 
authority to officers and employees of the Program Support Center, 
which were in effect immediately prior to this reorganization will be 
continued in effect with them or their successors, pending further 
redelegation, provided they are consistent with this reorganization.

    Dated: December 20, 2008.
Segundo Pereira,
Acting, Assistant Secretary for Administration and Management.
 [FR Doc. E8-31257 Filed 1-2-09; 8:45 am]
BILLING CODE 4160-17-M