Medicare Program; Termination of Non-Random Prepayment Complex Medical Review, 55753-55763 [E8-22307]
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Federal Register / Vol. 73, No. 188 / Friday, September 26, 2008 / Rules and Regulations
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Medicare & Medicaid
Services
42 CFR Part 421
[CMS–6022–F]
RIN 0938–AN31
Medicare Program; Termination of
Non-Random Prepayment Complex
Medical Review
Centers for Medicare &
Medicaid Services (CMS), HHS.
ACTION: Final rule.
AGENCY:
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SUMMARY: This final rule implements
requirements regarding the termination
of non-random prepayment complex
medical review as required under the
Medicare Prescription Drug,
Improvement and Modernization Act of
2003. This final rule sets forth the
criteria CMS contractors will use for
terminating a provider or supplier from
non-random prepayment complex
medical review.
DATES: Effective Date: These regulations
are effective on January 1, 2009.
FOR FURTHER INFORMATION CONTACT:
Debbie Skinner, (410) 786–7480; or
Daniel Schwartz, (410) 786–4197.
SUPPLEMENTARY INFORMATION:
I. Background
CMS’s Medicare contracting authority
has been in place since the inception of
the Medicare program in 1965. Section
1874 of the Social Security Act (the Act)
authorizes the Secretary to perform
Medicare program functions directly or
by contract.
On August 21, 1996, the Congress
enacted the Health Insurance Portability
and Accountability Act of 1996 (HIPAA)
(Pub. L. 104–191). Section 202 of
HIPAA added section 1893 to the Act to
establish the Medicare Integrity Program
and to allow CMS to contract with
eligible entities to perform program
integrity activities. Specifically, we
contract with the following entities:
Intermediaries as specified in section
1816(a) of the Act; carriers as specified
in section 1842(a) of the Act; and
program safeguard contractors (PSCs) to
perform medical, fraud, and utilization
reviews, and cost report audits of
Medicare claims. (Hereinafter,
intermediaries, carriers, and PSCs that
perform medical review functions are
referred to as ‘‘contractors.’’) The
Medicare Integrity Program is funded by
the Medicare Hospital Insurance Trust
Fund for activities related to Medicare
Part A and Part B.
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On December 8, 2003, the Congress
enacted the Medicare Prescription Drug,
Improvement, and Modernization Act of
2003 (MMA) (Pub. L. 108–173). Section
934 of the MMA amended section
1874A of the Act by adding a new
subsection regarding random
prepayment reviews and non-random
prepayment complex medical reviews,
and requiring CMS to establish
termination date(s) for non-random
prepayment complex medical reviews
performed by Medicare Administrative
Contractors (MACs) (or intermediaries
and carriers until MACs are in place).
While section 1874A of the Act does not
require CMS to establish termination
dates for non-random prepayment
complex medical reviews performed by
PSCs, we have authority to apply these
termination dates to medical review
performed by PSCs under section
1893(b) of the Act. Applying this final
rule to all contractors who perform nonrandom prepayment complex medical
review not for benefit integrity purposes
ensures that the same criteria for
terminating non-random prepayment
complex medical review apply to all
providers and suppliers, whether they
are under review by a MAC or a PSC.
Although section 934 of the MMA sets
forth requirements for random
prepayment review, our contractors
currently do not perform random
prepayment review. However, our
contractors do perform non-random
prepayment complex medical review.
We are cognizant of the need for
additional rulemaking should we wish
our contractors to perform random
review.
In the October 7, 2005 Federal
Register (70 FR 58649), we published a
proposed rule specifying the criteria
contractors would use for the
termination of providers and suppliers
from non-random prepayment complex
medical review as required under the
MMA (hereinafter referred to as the
proposed rule).
For purposes of this regulation, we are
defining the following terms related to
medical review activities:
Allowable charge means the dollar
amount (including co-payment and
deductibles) that the Medicare program
will pay for a particular item or service.
Benefit integrity review means
medical review of claim information
and medical documentation focusing on
addressing situations of potential fraud,
waste and abuse.
Complex medical review means
review of claim information and
medical documentation, by a licensed
medical professional, for a billed item or
service identified by data analysis
techniques or probe review to have a
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55753
likelihood of sustained or high level of
payment error.
Contractor means intermediaries,
carriers, Medicare Administrative
Contractors (MACs), and program
safeguard contractors (PSCs).
Error rate means the dollar amount of
allowable charges for a particular item
or service billed in error as determined
by complex medical review, divided by
the dollar amount of allowable charges
for that medically reviewed item or
service.
Initial error rate means the calculation
of an error rate based on the results of
a probe review prior to the initiation of
non-random prepayment complex
medical review.
Medical review means the process
performed by Medicare contractors to
ensure that billed items or services are
covered and are reasonable and
necessary as specified under section
1862(a)(1)(A) of the Act.
Nonclinician medical review staff
means specially trained medical review
staff that does not possess the
knowledge, skills, training, or medical
expertise of a licensed medical
professional.
Non-random prepayment complex
medical review means the prepayment
medical review of claim information
and medical documentation, by a
licensed medical professional, for a
billed item or service identified by data
analysis techniques or probe review to
have a likelihood of sustained or high
level of payment error.
Non-random prepayment medical
review means the prepayment medical
review of claims, by nonclinical or
clinical medical review staff, for a billed
item or service identified by data
analysis techniques or probe review to
have a likelihood of a sustained or high
level of payment error.
Postpayment medical review means
medical review of claims, by nonclinical
or clinical medical review staff, for a
billed item or service after a claim has
been paid.
Provider-specific probe review means
the complex medical review of a small
sample of claims, generally 20 to 40
claims, from a specific provider or
supplier for a specific billing code to
confirm that or determine whether the
provider or supplier is billing the
program in error.
Quarterly error rate means the
calculation of an error rate based on the
results of non-random prepayment
complex medical review for a specific
billing code for a specific quarter.
Random prepayment medical review
means the prepayment medical review
of claims, by nonclinical or clinical
medical review staff, for a billed item or
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service that has not been identified by
data analysis techniques or probe
review to have a likelihood of a
sustained or high level of payment error.
Service-specific probe review means
the complex medical review of a sample
of claims, generally 100 claims, across
the providers or suppliers that bill a
particular item or service to confirm that
or determine whether the item or
service is billed in error.
Termination of non-random
prepayment complex medical review
means the cessation of non-random
prepayment complex medical review.
II. General Overview of the Medical
Review Process and Provisions of the
Proposed Rule
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A. Medical Review
We enter into contractual agreements
with contractors to perform medical
review functions. One of the functions
of a contractor is to ensure the fiscal
integrity of the Medicare program by
conducting medical review of claims to
determine whether items or services are
covered and are reasonable and
necessary. When a claim is submitted
for payment, it may be subject to
medical review before payment is made.
There are three types of non-random
prepayment medical review:
Automated, routine, and complex. Nonrandom prepayment medical review is
one form of targeted medical review. An
automated non-random prepayment
medical review is when decisions are
made at the system level, using
available electronic information,
without the intervention of contractor
personnel. A routine non-random
prepayment medical review is limited to
rule-based determinations performed by
specially trained nonclinical medical
review staff. Automated and routine
non-random prepayment medical
reviews do not create an administrative
burden on the provider or supplier since
additional medical documentation does
not need to be submitted for these types
of medical reviews and payments for
covered, reasonable and necessary items
or services are not delayed. Therefore,
these types of reviews pose no
discernable administrative burden on
the provider or supplier because there is
no interaction between the contractor
and the provider or supplier during the
medical review process.
Non-random prepayment complex
medical review is the evaluation of
medical records or any other
documentation by a licensed medical
professional prior to Medicare payment.
Complex medical review determinations
require the reviewer to make a clinical
judgment about whether an item or
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service is covered, and is reasonable and
necessary. In order for this
determination to be made, the provider
or supplier must submit a copy of the
medical records that indicate that the
items or services billed are covered, and
are reasonable and necessary for the
condition of the patient. This type of
review delays payment until the
contractor is able to make a
determination that the items or services
billed are covered and are reasonable
and necessary. This final rule only
applies to terminating a provider or
supplier from non-random prepayment
complex medical review. (A detailed
description of the concepts for
performing the different types of nonrandom prepayment medical review
functions are located in our manual
instructions at: https://
www.cms.hhs.gov/manuals/IOM/list.asp
and then click on ‘‘Publication 100–
08.’’)
Generally, with non-random
prepayment complex medical review,
the contractor employs data analysis
procedures to identify claims that may
be billed inappropriately. These
procedures may be based on claims data
(national and local), beneficiary
complaints, and alerts from other
organizations (for example, the U.S.
Department of Health and Human
Services Office of Inspector General and
the Government Accountability Office).
When a contractor identifies a
likelihood of sustained or high level of
payment error, the contractor may
request supporting medical record
documentation. Examples of a high
level of payment error include unusual
patterns such as prescribing the same
items or services for a high number of
patients, consistently prescribing
inappropriate treatments, unexplained
increases in volume when compared to
historical or peer trends, or any other
reasons as determined by the Secretary
or his designees.
Before a contractor places a provider
or supplier on non-random prepayment
complex medical review, the contractor
performs a probe review (that is,
complex medical review of a small
sample of claims for a specific billing
code, generally 20 to 40 claims to
confirm that the provider or supplier is
billing the program in error). In the case
of a widespread ‘‘item or servicespecific’’ problem, a larger sample of
claims (generally, 100 claims of the item
or service in question) would be
subjected to complex medical review.
Performing medical review on a sample
of claims for a specific billing code
before placing the provider or supplier
on non-random prepayment complex
medical review allows for a
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determination as to whether a problem
exists, ensures that contractor medical
review resources are targeted
appropriately, and ensures that
providers and suppliers are not
unnecessarily burdened.
When a probe confirms or determines
whether a provider or supplier is billing
the program in error, and those billing
errors present a likelihood of sustained
or high level of payment error (for
example, a high billing error rate or
errors on claims representing high
dollar value) this may result in the
provider or supplier being placed by the
contractor on non-random prepayment
complex medical review. Contractors
target their medical review activities at
those providers, suppliers, items, or
services that pose the greatest risk of
improper payments from the Medicare
Trust Funds.
Complex medical review as defined in
§ 421.501 (proposed § 421.401), involves
the application of clinical judgment by
a licensed medical professional in order
to evaluate medical records to
determine whether an item or service
billed is covered, correctly coded, and
reasonable and necessary for the
condition of the patient under Medicare
rules.
Medical records, defined at § 421.501
(proposed § 421.401), include any
medical documentation, other than
what is included on the face of the
claim that supports the item or service
that is billed. For Medicare to consider
coverage and payment for any item or
service, the claims submitted by the
supplier or provider must be supported
by the documentation in the patient’s
medical records. The patient’s medical
records may include the following: (1)
Physician’s office records; (2) hospital
records; (3) nursing home records; (4)
home health agency records; (5) records
from other healthcare professionals; and
(6) diagnostic testing reports and other
supporting documentation. The
contractor specifies what
documentation it needs to conduct
medical review. Providers and suppliers
may be required to supply additional
documentation not explicitly listed by
the contractor. This supporting
information may be requested by CMS
and our contractors on a routine basis in
instances where information on the
claims (for example, diagnosis,
frequency, site of service) or in claims
history does not clearly indicate
medical necessity.
Any determination must be
documented by the contractor and
include the rationale for the decision.
While medical review staff must follow
National Coverage Determinations and
Local Coverage Determinations, they are
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expected to use their expertise to make
clinical judgments when making
medical review determinations. They
must take into consideration the clinical
condition of the beneficiary as indicated
by the beneficiary’s diagnosis and
medical history when making these
determinations. At any time during the
medical review process where the
contractor detects possible fraud, the
contractor would refer the issue to the
contractor responsible for benefit
integrity review.
Before the enactment of the MMA, we
continued to perform non-random
prepayment complex medical review
until the provider or supplier met all
Medicare billing requirements as
evidenced by an acceptable error rate.
The contractor made the determination
of ‘‘acceptable error rate.’’ As a result,
some providers and suppliers have
remained on non-random prepayment
complex medical review for a
considerable period of time.
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B. Termination of Non-Random
Prepayment Complex Medical Review
In accordance with section 934 of the
MMA, we proposed to terminate, in
most cases, a provider or supplier from
non-random prepayment complex
medical review no later than 1 year from
the initiation of the review, or when the
provider’s or supplier’s error rate
decreases by 70 percent from the initial
error rate (70 FR 58651, October 7,
2005). The initiation of review begins on
the date of notification by the contractor
to the provider or supplier. This letter
notification would inform the provider
or supplier of the results of the probe
review and inform the provider or
supplier that they are being placed on
non-random prepayment complex
medical review.
In the proposed rule, we proposed
that a provider or supplier be
terminated from non-random
prepayment complex medical review if
error rate findings indicate that the
provider or supplier has corrected its
billing errors, resulting in at least a 70
percent decrease from its initial error
rate (70 FR 58651, October 7, 2005). For
a discussion of our rationale for setting
this percentage for purposes of this
regulation, see the proposed rule (70 FR
58651, October 7, 2005).
We did not explicitly propose
whether there is a minimum timeframe
that a provider or supplier must be on
non-random prepayment complex
medical review. We proposed that the
initial error rate would be calculated
based on the probe review prior to the
initiation of non-random complex
prepayment medical review.
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We proposed when a provider or
supplier is terminated from non-random
prepayment complex medical review
and the contractor determines that the
provider or supplier continues to have
a high error rate despite educational
interventions, the contractor must
consider referring the provider or
supplier to the contractor responsible
for Benefit Integrity review. Contractors
must also consider continuing
educational interventions (without
performing further medical review) or
consider the need for post-payment
medical review.
We also proposed that a contractor
must extend a non-random prepayment
complex medical review beyond the 1year limit in certain situations where
the provider or supplier may have
altered its billing practices in such a
way to avoid or minimize contractor
review. We proposed if the reduction in
the error rate is attributed to a 25
percent or greater reduction in the
number of claims submitted for the
specific billing code under review, non–
random prepayment complex medical
review for that provider or supplier
must be extended.
We also proposed if the number of
claims submitted for a specific code was
reduced because the provider or
supplier began billing claims using a
new appropriate code, or there is
another legitimate explanation for the
reduced number of claims billed, at the
contractor’s discretion, the provider or
supplier may not be required to undergo
extended non-random prepayment
complex medical review. If extended
medical review is necessary, contractors
would notify providers and suppliers in
writing of the reason for the need to
perform additional prepayment complex
medical review.
We proposed that the contractor
would evaluate the results of nonrandom complex prepayment medical
review, and the length of time a
provider or supplier remains on review,
at least every quarter following the
initiation of non-random prepayment
complex medical review. Quarterly
error-rate evaluations would be for the
discrete quarter; a rolling error rate
average over more than one quarter
would not be appropriate. We also
proposed that after the contractor
determines that the provider or supplier
must be terminated from non-random
prepayment complex medical review,
the contractor must update the claims
processing system within 2 business
days to ensure that the provider’s and
supplier’s claims are no longer
suspended for that specific billing error.
We proposed that once a provider or
supplier is terminated from non-random
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prepayment complex medical review
contractors must periodically reevaluate
the provider or supplier’s data and
retain the discretion to place a provider
or supplier that appears to have
resumed a high level of payment error
on complex prepayment medical
review. The proposed rule stated that
before placing a provider or supplier
back on non-random prepayment
complex medical review, the contractor
must conduct a probe review to confirm
that there continues to be a high level
of payment error (70 FR 58652, October
7, 2005). If such review finds a high
level of payment error, the contractor
may place the provider or supplier back
on non-random prepayment complex
medical review.
III. Analysis of and Response to Public
Comments
We received 18 timely public
comments on the proposed rule. The
following is a summary of the comments
received and our responses.
A. Comments Regarding the Proposed
70 Percent Decrease in Error Rate
Comment: We received several
comments concerning whether the 70
percent decrease in error rate was an
appropriate number in order for a
provider or supplier to be terminated
from non-random prepayment complex
review. Some commenters generally
agreed with this percentage and others
believed it should be lower.
Response: The commenters requested
many different error rates, many of
which were lower than what we
proposed, but we did not find
consensus among the commenters for
any one particular error rate. Since there
was no consensus on an alternate
percentage, we are leaving the
percentage as originally proposed. We
believe it strikes a fair balance between
safeguarding the Medicare Trust Funds
and providing a rational and predictable
process for providers and suppliers to
be removed from non-random
prepayment complex medical review.
Comment: One commenter believed
that the proposed 70 percent decrease in
error rate should only apply to
nonclinical aspects of error
determination. Instead, the commenter
proposed a 51 percent decrease as a
threshold for reviewing clinical decision
making outcomes, asserting this would
improve the mathematic probability of
termination in such cases because
reviewers may form subjective clinical
judgments from reviewing mostly
documentation and being unable to
clinically verify diagnoses. Also, the
commenter believed a 51 percent
reduction would provide small to
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medium-sized providers a fair
opportunity for successful termination.
Response: We believe that regardless
of whether the denial is based on a
nonclinical or clinical error, it is still a
denial for improper payment. We
continue to believe a 70 percent
reduction in error rate is a reasonable
percentage to use to determine whether
non-random prepayment complex
medical review must continue. The
statute does not require us to
distinguish between provider size in
establishing termination dates. We
believe all providers and suppliers will
have a fair opportunity for successful
termination, regardless of size.
Comment: One commenter believes
that extensions of non-random
prepayment complex medical review
should be rare, and that contractors
should be prohibited from using the
extension authority because it
contravenes our efforts to provide
reliability and predictability to the
termination process.
Response: In addition to the criteria
set forth in § 421.505(b) (proposed
§ 421.405(b)) for extending non-random
prepayment complex medical review,
we will provide specific manual
instructions to our contractors in IOM
Manual 100–08 (Program Integrity
Manual) to address this concern after
the release of this final rule.
B. Comments Regarding the Proposed 1
Year Timeframe for Termination From
Non-Random Prepayment Review
Comment: We received several
comments concerning whether 1 year is
the appropriate timeframe to terminate
a provider from non-random
prepayment complex medical review.
The concern of the commenters was
whether or not CMS should keep
providers on review for longer than 365
days in order to obtain 4 complete
quarters of data; whether the contractor
will stop reviewing claims on day 365
and start to calculate the error rate on
day 366; or terminate review completely
on day 365 before the error rate had
been calculated.
Response: We proposed that the 1year timeframe would begin on the date
provided in the letter notifying the
provider or supplier of initiation of nonrandom prepayment complex medical
review. We believe that 1 year is a
sufficient amount of time for a provider
or supplier to reduce its initial error rate
or for the contractor to determine
whether a referral to Benefit Integrity or
extended medical review under
§ 421.505(b) (proposed § 421.405(b)) is
necessary. Unless an exception applies
under § 421.505(b) (proposed
§ 421.405(b)), the contractor must
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remove a provider or supplier from nonrandom prepayment complex medical
review after 1 calendar year (365 days)
from the date of notification of nonrandom prepayment complex medical
review regardless of whether an error
rate for the fourth quarter has been
calculated. Thus, they would be
removed from review on day 366.
Comment: One commenter asked if a
provider continues to incur a sustained
or high level of payment error following
termination, whether the appropriate
procedure should be to place the
provider back on non-random
prepayment complex review. The
commenter also noted that at that point,
the burden of proof should shift to the
contractor.
Response: We have revised proposed
§ 421.505(d) (proposed § 421.405(d)) to
indicate that if after the 1-year
termination date the provider continues
to have a sustained or high level of
payment error, the contractor may
reinitiate non-random prepayment
complex review after 6 months, but only
after a probe confirms that there
continues to be a high level of payment
error. When a provider or supplier is
terminated from non-random
prepayment complex medical review
after 1 year of review and the contractor
determines that the provider or supplier
continues to have a high error rate
despite educational interventions, the
contractor must consider referring the
provider or supplier to the contractor
responsible for benefit integrity review.
Contractors must also consider
continuing educational interventions
without performing further medical
review or consider the need for postpayment medical review.
Comment: One commenter questioned
how the 1-year timeframe would be
calculated if the contractor selects only
20 to 40 claims for the initial probe
review and then terminates the edit.
Response: By ‘‘terminates the edit,’’
we believe the commenter means that
after the initial 20 to 40 claims are
selected, the contractor does not initiate
non-random prepayment complex
medical review. As previously stated,
the 1-year timeframe is calculated from
the date the provider or supplier is
notified by letter that they are being
subject to non-random prepayment
complex manual review after the initial
probe review is completed. A small
sample (for example, 20 to 40 claims)
enables the contractor to make an error
rate determination in a short time
period, so there is not an extended
period of time when claims are paid
without review. If a provider does not
submit an adequate number of new
claims for the probe review, the
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contractor has the option to complete
the sample selection from paid claims.
If a significant number of claims are
billed and paid during the review
process, the contractor has an option to
complete a post-pay review process to
collect the overpayment.
Comment: One commenter asked if it
is acceptable to have a provider on an
intermittent non-random prepayment
review for longer than 1 year if quarterly
evaluation of the sample of claims
shows that provider specific education
has not resulted in significant
improvement.
Response: In the circumstance
described above and assuming that
review could not be extended under
§ 421.505(b) (proposed § 421.405(b)),
once a provider is removed from
targeted non-random prepayment
review, the contractor would need to
conduct a new probe before it would be
able to place that provider back on
review and start the clock over again.
C. Comments Regarding the Proposed
Provider Appeal Process
Comment: Two commenters indicated
that providers and suppliers should
have some ability to appeal a probe
review determination which places the
provider or supplier on medical review.
Response: Neither the statute nor the
regulations provide the provider or
supplier a right to appeal a probe review
determination, which we assume the
commenter means a finding by the
contractor that there is a likelihood of
sustained or high level of payment error.
Nor does it require an expedited appeal
if a provider remains on review for a
given period of time. However, we note
that a provider or supplier always has
the ability to appeal the results of a
contractor’s determination on an
individual claim.
Comment: Several commenters
suggested that the contractors should
recompute the error rate to include
reversals in each appeal level.
Response: If during the 1-year
timeframe a provider or supplier is
successful on appeal in overturning the
initial medical review determination,
we have instructed contractors through
manual instructions located at https://
www.cms.hhs.gov/manuals/IOM/list.asp
and then click on ‘‘Publication 100–08’’)
to consider such appeals results when
making decisions to continue medical
review activities. However, after such
consideration there may still be valid
reasons for the contractor to elect not to
remove providers or suppliers from
review. Therefore, we are giving the
contractor discretion to remove the
provider or supplier from review based
on appeals information. Please note that
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the timeframe allowed for appeal
through all levels of appeal is not
always accomplished within the 1-year
timeframe made final in this rule.
Therefore, it is not practical to require
contractors to modify the error rate
based on appeals results, as the appeals
information may change through the
levels of appeal.
D. Comments Regarding the Proposed
Computation of Error Rate
Comment: One commenter suggested
that the computation of the quarterly
error rate should account for the
supplier’s accreditation and past
compliance.
Response: We believe accreditation
and past compliance are extremely
important but in order to safeguard the
Medicare Trust Fund we need to ensure
that the error rate computation is based
on current claims submitted.
Comment: Several commenters
indicated that we do not explain the
process contractors use to determine
what error rate is determined to be a
‘‘high level,’’ what mathematical
probability or range constitute a
‘‘likelihood,’’ or what time period and
intensity of billing errors meet the
definition of ‘‘sustained.’’
Response: We do not further define
the terms ‘‘high level, likelihood, or
sustained’’ in the definition of ‘‘complex
medical review’’ under § 421.501
(proposed § 421.401) because we believe
contractors need the administrative
flexibility to determine whether an error
rate is ‘‘high level, likely, or sustained.’’
A variety of factors influence our
determinations of such payment error
such as the scope of the problem,
potential risk to the Trust Fund, the risk
relative to other risks identified by
contractor data analysis, and past
history of the provider or supplier.
Comment: One commenter stated that
unless and until statistically meaningful
verification of billing error is performed
by a licensed medical professional
through a complex review probe, a
provider should not be placed on nonrandom prepayment complex medical
review status.
Response: We believe the probe
sample is an appropriate tool to
determine the nature and extent of the
problem. A ‘‘provider-specific probe
review’’ may only be performed by a
clinician based on problems identified
by contractor data analysis. We believe
that requiring a physician to review
every claim in a probe would be cost
prohibitive to the contractor. In
addition, we note that each contractor is
required to employ a physician to
provide their clinical expertise.
Statistically valid verification would
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require a much larger sample than 20 to
40 claims, thus increasing the burden
and cost to the provider or supplier.
Comment: One commenter indicated
that the 1-year mark for termination is
not necessarily a true calendar year for
all cases under such review. The
commenter stated that we proposed to
allow contractors to make code-specific
error rate determinations on a quarterly
basis. Contractors are not required to
calculate error rates at the 1-year
anniversary mark after the provider is
sent notice of non-random prepayment
complex medical review. That means
that a provider whose anniversary falls
at the beginning of a quarter can remain
on review almost 3 months longer than
a calendar year. Another commenter
asked if a quarter was any 3-month
period that the contractor chooses or if
it must be a financial quarter.
Response: Unless an exception
applies under § 421.505(b) (proposed
§ 421.405(b)), the contractor must
remove a provider or supplier from nonrandom prepayment complex medical
review after 1 calendar year (365 days)
from the date of notification of nonrandom prepayment complex medical
review regardless of whether an error
rate for the fourth quarter has been
calculated. We will defer to the
contractor as to how to calculate when
the quarter begins. Depending on the
timing of the initiation of non-random
prepayment complex medical review,
contractors may or may not have an
opportunity to calculate a fourth quarter
error rate for a particular provider or
supplier.
Comment: Two commenters requested
a tiered system that depends upon the
degree of improvement in a provider’s
error rate, or an option that would
remove a provider from review when
they meet a threshold of 10 percent or
less of the overall error rate.
Response: We initially considered
whether a 90 to 95 percent decrease in
a provider’s or supplier’s error rate was
appropriate, but determined that, for
purposes of this regulation, a 90 to 95
percent reduction in error rate would be
impracticable. We continue to believe
that an error rate reduction of 70 percent
from the initial error rate calculated
during probe review would protect the
financial integrity of the Medicare
program, and allow the provider or
supplier a realistic opportunity to be
terminated from non-random
prepayment complex medical review.
Our contractors will continue to retain
the discretion to terminate providers
and suppliers at an earlier date.
Comment: One commenter was
concerned about the lack of specific
quantitative measures for triggering
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placement of providers on non-random
prepayment complex medical review.
The commenter recommended that we
establish 30 percent as the national
probe denial rate for triggering nonrandom prepayment complex medical
review.
Response: In order for the contractors
to have sufficient flexibility to guard the
integrity of the Medicare Trust Fund, we
leave the criteria for triggering review to
the contractor’s discretion. This allows
the contractors to provide the specific
level of review that best enables them to
work with the provider or supplier to
lower their error rate.
Comment: One commenter indicated
that although we recommend limiting
agency probe edits to 20 to 40 claims,
and limiting service specific probe edits
to 100 claims, we do not provide
direction as to a minimum number of
claims to be reviewed when
determining whether a provider or
supplier is likely to have a sustained or
high level of payment error rate. The
commenter recommended that we create
criteria for a minimum number of
records to be reviewed before
determining that a provider or supplier
has a likelihood of sustained or high
level of payment error. The commenter
stated that this should be no fewer than
10 claims on a particular probe for a
quarter. Another commenter asked if
provider-specific probe reviews should
only include claims for the particular
item or service that may be billed in
error.
Response: The minimum number of
claims to be reviewed in a probe will
vary across provider and supplier type,
volume, and service. Quarterly
termination evaluation does not entail a
probe. The contractor evaluates claims
reviewed under the non-random
prepayment complex medical review in
a quarter and determines the error rate
for selected claims during the quarter.
The probe is used to establish the initial
error rate only. The contractor does
attempt to focus provider-specific probe
review on those claims with items or
services that may be billed in error. In
the case of service specific review, the
70 percent reduction will be determined
against the service-wide error rate. In
some cases, service-specific review
becomes a catalyst for provider-specific
review of a subset of providers. In this
instance, that subset would be measured
against their own individual error rates.
This is consistent with our InternetOnly Manual 100–08, Chapter 3, section
3.11.1.2.
Comment: One commenter requested
notice and comment rulemaking on the
definition of ‘‘complex medical review.’’
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Response: The definition and
description of ‘‘complex medical
review’’ were provided in the proposed
rule (70 FR 58653, October 7, 2005), and
as such, were subjected to notice and
comment rulemaking.
Comment: Two commenters urged us
to revise the proposed provisions that
require contractors terminate a
provider’s or supplier’s non-random
prepayment complex medical review
and remove any language establishing a
minimum timeframe that providers or
suppliers are subject to review.
Response: We agree with the
commenters and have clarified in
§ 421.505(b) (proposed § 421.405(b)) that
contractors may extend non-random
prepayment complex medical review in
certain cases and have clarified in
§ 421.505(a) (proposed § 421.405(a)) that
there is no minimum timeframe that a
provider or supplier must be on review.
Unless an exception applies under
§ 421.505(b) (proposed § 421.405(b)) a
provider or supplier must be removed
from review if it meets either the 1 year
or 70 percent criteria set forth in
§ 421.505(a) (proposed § 421.405(a)),
and may be removed at any time at the
discretion of the contractor.
Comment: One commenter stated that
updated error rate reports from the
contractor to the provider need to be
timely and specific, demonstrate
individual claims decisions (paid or
unpaid), and show a detailed
accounting of how the quarterly error
rate was calculated or updated.
Response: We agree that the error rate
reports should be given to providers
with a narrative explanation. We will
provide specific manual instructions in
IOM Manual 100–08 (Program Integrity
Manual) to our contractors in this regard
after the release of this final rule.
Comment: One commenter questioned
how the error rate percentage is
determined. Specifically the commenter
asked if it is based on dollar amount,
days of coverage, or if it depends on the
type of service billed.
Response: The error rate percentage is
based on dollars.
E. Comments Regarding the Proposed
Documentation Requirements
Comment: We received several
comments stating that the 10-minute
estimated time for obtaining medical
records discussed in the proposed rule
(70 FR 58652, October 7, 2005) is not
the correct estimate of needed time.
Response: In response to these
comments, we have updated our
estimate in the Collection of Information
Requirements section of this final rule
to 20 minutes to account for variations
across providers or suppliers.
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Comment: Several commenters
expressed concern that medical records
and chart notes should not be relied
upon to determine Medicare eligibility.
The commenters believe that the
medical records a supplier must collect
and submit are inherently ambiguous,
subjective, and not suited for uniform
review. The commenters also believe
that physicians do not typically
document specific Medicare coverage
criteria in their medical records, and the
records are not created with an
intention that they will be reviewed by
third parties who are not familiar with
the patients and their medical
condition. The commenters are
concerned that requiring physicians to
document the medical records in this
fashion will place a substantial burden
on the physicians, cause nonclinicians
to interfere with the prescribing
physicians, and will create a new and
relatively unfamiliar documentation
scheme.
Response: This final rule does not
change existing documentation
requirements. We believe that current
documentation requirements for
providers and suppliers are designed to
provide a comprehensive picture of a
patient’s history and condition. CMS
and our contractors have implemented
extensive educational outreach to both
suppliers and the medical community
pertaining to documentation
requirements.
We require under § 421.505(a)(2)
(proposed § 421.405(a)(2)) that providers
and suppliers submit supporting
medical documentation for claims
under review in order for our
contractors to be able to compute an
error rate based on current claims. If the
contractor is unable to calculate an error
rate due to the failure or refusal by a
provider or supplier to submit requested
medical documentation, we have
clarified in § 421.505(b)(1) (proposed
§ 421.405(b)(1)) that the contractor may
extend non-random prepayment
complex medical review for such a
provider or supplier. Without sufficient
medical records to calculate the
quarterly error rate the contractor is
unable to apply the regulation’s criteria
to a provider or supplier in determining
whether to remove it from review. We
believe it is a prerequisite for these rules
to apply that providers and suppliers
submit the required medical
documentation for claims while they are
on non-random prepayment complex
medical review.
Comment: One commenter estimated
that the burden for a supplier to locate
and obtain the supporting
documentation for a claim and forward
the materials to the Medicare contractor
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for review will take 4.71 hours per
claim.
Response: We do not believe that this
time is typical across provider types. In
any event, we did not propose to change
documentation requirements.
F. General Comments
Comment: One commenter indicated
that medical review findings are critical
to performing focused education. The
commenter stated that without the
identified errors, local provider
education and training would be less
effective. The commenter believes that
education would be general, based on
global findings, and not specific to the
provider’s issue.
Response: We agree that there are
different interventions, including
education, available to our contractors.
This regulation does not limit those
interventions.
Comment: One commenter indicated
that it would be difficult to determine
if shifts to other codes not subject to
review are inappropriate if claims for
those services are not reviewed with
records.
Response: Nothing in this regulation
precludes the contractor from
performing record review to determine
if an inappropriate shift in billing codes
occurred. However, we are not requiring
such additional review since in some
cases shifts may be readily explained
from data analysis alone.
Comment: One commenter inquired if
the referral to benefit integrity could be
delayed while additional provider
education and validation are performed.
Response: Referral to benefit integrity
may be delayed if additional provider
education is needed and/or further
validation is needed to evaluate a
provider or supplier’s error rate. A
contractor may need to extend review of
a provider or supplier beyond the 1-year
timeframe or even if the initial error rate
has been reduced by 70 percent or more
if the contractor needs to further
validate whether the provider or
supplier has properly reduced its error
rate. In some cases, a provider or
supplier may use improper billing
practices to reduce its error rate to
minimize or avoid review. We proposed
at § 421.405(b)(1) to extend review
beyond 1 year if a provider or supplier
engaged in two specific types of
improper billing practices: The provider
or supplier stopped billing the code
under review or shifted billing to
another inappropriate code to avoid
proper calculation of the error rate.
In the final rule, we have added two
more bases for the contractor to extend
review at § 421.505(b)(1) (proposed
§ 421.405(b)(1)) and have clarified that
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review may be extended even if the
provider or supplier has been on review
for 1 year or has reduced its initial error
rate by 70 percent or more. In addition
to the proposed bases to extend review,
the contractor may also extend review
where the provider or supplier fails to
respond to requests for medical records
or the contractor determines the
provider or supplier is engaging in
improper claims or billing-related
activities.
Because we cannot anticipate all
types of improper claims or billingrelated practices that providers and
suppliers may engage in, we believe it
is important that contractors have
discretion to extend non-random
prepayment complex medical review in
any instance where the contractor
determines the provider or supplier is
engaging in improper claims or billing
activities to avoid review. For example,
a contractor may extend review if the
provider or supplier starts billing under
a different provider identification
number with apparent intent to avoid
proper calculation of the error rate. We
believe the proposed bases for a
contractor extending review may have
fallen short of addressing all situations
where the contractor may need to
extend non-random prepayment
complex medical review to evaluate
whether the initial error rate has been
appropriately reduced, and therefore,
we are revising § 421.505(b)(1)
(proposed § 421.405(b)(1)) to encompass
these additional types of situations.
If there is potential fraud, we believe
it is vital for the reviewing contractor to
quickly make the referral to Benefit
Integrity. The contractor responsible for
performing the benefit integrity review
can validate if potential fraud has
occurred or is ongoing. If the contractor
does not find any evidence of fraud,
then the benefit integrity contractor can
still provide education to the provider.
If the contractor detects possible fraud
at any time during the medical review
process, the contractor would refer the
issue to the contractor responsible for
benefit integrity review.
Comment: Two commenters
recommended that the proposed
timeframe to update the claims
processing system should be changed
from 2 to 5 business days once a
provider or supplier is taken off of
prepayment complex medical review.
The commenters also stated that the
system security regulations will prevent
most contractors from discontinuing an
edit in 2 business days.
Response: Although we are not aware
of what system security regulations the
commenter is speaking of, we are
revising § 421.505(c)(2) (proposed
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§ 421.405(c)(2)) to state that the
contractors’ claims processing system
must be updated within 5 business days
after the contractor determines that the
provider or supplier should be
terminated from non-random
prepayment complex medical review.
Comment: A number of commenters
indicated that we have not issued
instructions that indicate that
documentation requirements for power
mobility devices (PMDs) vary by patient
diagnosis.
Response: We agree that we have not
issued instructions that indicate that
document requirements for power
mobility devices vary by patient
diagnosis. In addition, we believe that
the example included in the proposed
rule (70 FR 58651) was an inappropriate
example, and therefore, we are not
including that example as part of this
final rule.
Comment: One commenter stated that,
when a provider or supplier is
terminated from non-random
prepayment complex medical review
and a new probe review must be
performed to determine if there is a high
level of payment error, the probe review
cost per claim is significantly higher
than provider-specific prepayment
review.
Response: We realize that it may be
more costly to complete a new probe
review; however, we believe requiring a
new probe provides assurance to the
public that non-random prepayment
complex review is data driven and its
impact on providers and suppliers is not
to be taken lightly. Contractors need to
allocate resources as efficiently as
possible to protect the Medicare Trust
Fund.
Comment: One commenter asked that
we distinguish between the medical role
of the physician and the collaborative
role of the supplier. The commenter
believes it is not the role of the supplier
to review, analyze, and interpret
medical records to fill the treating
physician’s prescription, and that it is
not in the best interest of the beneficiary
for the supplier to overturn the
judgment of the patient’s treating
physician.
Response: This final rule does not add
any new documentation requirements.
We note that it is the supplier’s
responsibility to provide a legible copy
of the written prescription and any
other required information. We believe
that a party engaged in healthcarerelated business should ensure that their
staff has adequate expertise to carry out
its responsibilities, and should obtain
the training necessary to achieve and
maintain that level of expertise.
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55759
The supplier should obtain as much
documentation from the patient’s
medical record as it needs to determine
if the Medicare coverage criteria for
payment have been met. If the
information in the patient’s medical
record does not adequately support the
medical necessity for the item, then the
supplier is liable for the dollar amount
of the assigned claims involved unless
a properly executed advance beneficiary
notice (ABN) of possible denial has been
obtained.
Comment: One commenter
recommended that we develop an
expanded version of the current
Certificate of Medical Necessity (CMN),
or a template that employs several openended questions that could easily be
used by physicians, suppliers, and
beneficiaries to determine if medical
necessity exists and to document that
need.
Response: This comment is outside
the scope of this regulation. We do not
address CMNs in this regulation.
Comment: One commenter asked if
we expect all non-random prepayment
complex medical review edits to be
selecting 100 percent of a provider’s
claims for at least 1 year.
Response: No, contractors continue to
have the flexibility to do less than 100
percent prepayment review.
Comment: One commenter asked if
the 1-year timeframe is for each
provider or supplier in a progressive
corrective action case, or for the
progressive corrective action case itself.
Response: The 1-year timeframe is for
each provider placed on non-random
prepayment complex medical review.
Comment: One commenter asked if
the probe review finds that a provider
is submitting claims to Medicare for a
service that is not a Medicare benefit,
would a 100 percent non-random
prepayment review be appropriate until
the situation is corrected.
Response: If the probe review finds
that a provider is submitting claims to
Medicare for a service that is not a
Medicare benefit, a 100 percent nonrandom prepayment review is an option
open to the contractor to correct the
situation. This regulation applies to
these types of claims, as well as other
inappropriate claims. If the provider or
supplier is billing non-covered services
under covered codes, the contractor may
wish to refer to the contractor
responsible for benefit integrity review
for fraud or abuse investigation. The
contractor responsible for benefit
integrity review has the option of
continuing prepayment review during
their investigative process.
Although we did not receive
comments on what entities are
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considered CMS contractors, we want to
clarify that a new type of contractor (as
mandated by the MMA), the Medicare
Administrative Contractors (MACs), are
also contractors for purposes of this
regulation. In the proposed rule, we
stated that we enter into contractual
agreements with contractors (for
example, intermediaries, carriers, and
program safeguard contractors (PSCs)) to
perform medical review functions to
ensure that items or services are covered
and are reasonable and necessary in
accordance with Medicare coverage
policies and program instructions. For
clarity, we are adding MACs to the types
of contractors subject to these
regulations and clarifying that this rule
only applies to medical review not for
benefit integrity purposes.
Section 421.500 (proposed § 421.400)
is revised to read as follows: ‘‘CMS
enters into contractual agreements with
intermediaries, carriers, program
safeguard contractors (PSCs), and
Medicare Administrative Contractors
(MACs) to perform medical review
functions to ensure that items or
services are covered and are reasonable
and necessary in accordance with
Medicare coverage policies and program
instructions.
IV. Provisions of the Final Rule
After the publication of the October 7,
2005 proposed rule, we published a
final rule adding regulations to Part 421,
subpart E. Therefore, the regulations in
this final rule are finalized in Part 421,
subpart F and the sections are
renumbered as indicated throughout
this final rule. We are also adopting the
provisions as set forth in the proposed
rule with the following changes.
In § 421.500 (proposed § 421.400),
although we did not receive comments
on what entities are considered CMS
contractors, we are clarifying that the
Medicare Administrative Contractors
(MACs), are also contractors subject to
this regulation. In the proposed rule, we
stated that we enter into contractual
agreements with contractors (for
example, intermediaries, carriers, and
program safeguard contractors (PSCs)) to
perform medical review functions to
ensure that items or services are covered
and are reasonable and necessary in
accordance with Medicare coverage
policies and program instructions.
When the proposed rule was published
in 2005, the MACs were not yet
established and only intermediaries,
carriers, and PSCs were conducting
medical review. Now that MACs are in
operation, we are clarifying that MACs,
as required by the statute, are also
subject to this regulation. We are also
clarifying in § 421.500 (proposed
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17:40 Sep 25, 2008
Jkt 214001
§ 421.400) that this rule only applies to
medical review not for benefit integrity
purposes. Section 421.500 (proposed
§ 421.400) is revised to read as follows:
‘‘CMS enters into contractual
agreements with intermediaries,
carriers, program safeguard contractors
(PSCs), and Medicare Administrative
Contractors (MACs) to perform medical
review functions not for benefit integrity
purposes to ensure that items or services
are covered and are reasonable and
necessary in accordance with Medicare
coverage policies and program
instructions.
In § 421.501 (proposed § 421.401), we
are adding the definition of ‘‘contractor’’
as used in this subpart.
We are clarifying in § 421.505(a)
(proposed § 421.405(a)) that there is no
minimum timeframe that a provider or
supplier must be on review. We are also
correcting a technical error from the
proposed rule where we stated ‘‘a
contractor may terminate a provider or
supplier’’ to read ‘‘a contractor must
terminate a provider or supplier’’ (70 FR
58653). Unless an exception applies
under § 421.505(b) (proposed
§ 421.405(b)), providers and suppliers
must be removed if they meet either the
70 percent reduction in error rate
criterion or have been on review for 1
year from the initiation of such review.
Providers and suppliers may also be
removed at any time at the discretion of
the contractor.
We are revising § 421.505(b)(1)
(proposed § 421.405(b)(1)) to state that
contractors have the discretion to
extend non-random prepayment
complex medical review if a provider or
supplier fails to respond to requests for
medical records, stops billing the code
under review, shifts billing to another
inappropriate code to avoid proper
calculation of the error rate, or engages
in any other improper claims or billingrelated activity to avoid non-random
prepayment complex medical review.
We are revising § 421.505(c)(2)
(proposed § 421.405(c)(2)) to state that
the contractors’ claims processing
system must be updated within 5
business days after the contractor
determines that the provider or supplier
should be terminated from non-random
prepayment complex medical review.
In § 421.405(d) of the proposed rule,
we stated that contractors must
periodically reevaluate the provider or
supplier’s data and, if necessary, must
place a provider or supplier that appears
to have resumed a high level of payment
error on complex medical review. Due
to contractor resources, we are revising
the language at § 421.505(d)(1)
(proposed § 421.405(d)(1)) to state that
contractors may periodically reevaluate
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the provider or supplier’s data and, if
necessary, may place a provider or
supplier that appears to have resumed a
high level of payment error on complex
medical review.
In § 421.505(d)(1) (proposed
§ 421.405(d)(1)), we are correcting a
technical error from the proposed rule at
§ 421.405(d) to state that a provider or
supplier found to have resumed a high
level of payment error is placed back on
‘‘non-random prepayment complex
medical review.’’ In § 421.505(d)(2)
(proposed § 421.405(d)(2)), we have also
clarified that a provider or supplier is
not placed back on such review earlier
than 6 months after termination of a
previous non-random prepayment
complex medical review.
V. Collection of Information
Requirements
Under the Paperwork Reduction Act
of 1995, we are required to provide 30day notice in the Federal Register and
solicit public comment before a
collection of information requirement is
submitted to the Office of Management
and Budget (OMB) for review and
approval. In order to fairly evaluate
whether an information collection
should be approved by OMB, section
3506(c)(2)(A) of the Paperwork
Reduction Act of 1995 requires that we
solicit comment on the following issues:
• The need for the information
collection and its usefulness in carrying
out the proper functions of our agency.
• The accuracy of our estimate of the
information collection burden.
• The quality, utility, and clarity of
the information to be collected.
• Recommendations to minimize the
information collection burden on the
affected public, including automated
collection techniques.
In summary, § 421.505 (proposed
§ 421.405) outlines the requirements
and process for the termination and
extension of non-random prepayment
complex medical review, a form of
complex medical review. Contractors
conduct complex medical review to
determine whether items or services
billed are covered, correctly coded, and
are reasonable and necessary for the
condition of the patient. Under complex
medical review the provider or supplier
must submit a copy of the medical
records that support the items or
services billed.
The burden associated with this
section is the time and effort necessary
for the provider or supplier of services
to locate and obtain the supporting
documentation for the claim to
Medicare and to forward the materials
for submission to Medicare contractors
for review. We expect that this
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information would generally be
maintained by suppliers and or
providers as a normal course of business
and that this information will be readily
available.
Based on public comments, we
revised the burden estimate associated
with this requirement. We increased the
55761
estimated to be 966,667 hours (2.9
million requests for medical records ×
20 minutes per provider or supplier).
The burden associated with this
information collection requirement is
currently approved under OMB control
number 0938–0969 with a January 31,
2010 expiration date.
allotted time from 10 to 20 minutes per
provider or supplier to locate,
photocopy, and transmit this
information to the contractor upon
request.
The total annual burden for all of the
Medicare providers and suppliers
associated with this requirement is
TABLE 1—ESTIMATED ANNUAL REPORTING AND RECORDKEEPING BURDEN
OMB control No.
Respondents
Responses
Burden per
response
(minutes)
Total annual
burden
(hours)
0938–0969 .......................................................................................................
1,160,000
2,900,000
20
966,667
........................
........................
........................
966,667
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Total ..........................................................................................................
VI. Regulatory Impact
We have examined the impacts of this
rule as required by Executive Order
12866 on Regulatory Planning and
Review (September 30, 1993, as further
amended), the Regulatory Flexibility
Act (RFA) (September 19, 1980, Pub. L.
96–354), section 1102(b) of the Social
Security Act, section 202 of the
Unfunded Mandates Reform Act of 1995
(Pub. L. 104–4), Executive Order 13132
on Federalism (August 4, 1999), and the
Congressional Review Act (5 U.S.C.
804(2)).
Executive Order 12866 (as amended
by Executive Order 13258) directs
agencies to assess all costs and benefits
of available regulatory alternatives and,
if regulation is necessary, to select
regulatory approaches that maximize
net benefits (including potential
economic, environmental, public health
and safety effects, distributive impacts,
and equity). A regulatory impact
analysis (RIA) must be prepared for
major rules with economically
significant effects ($100 million or more
in any 1 year). This rule does not reach
the economic threshold and thus is not
considered a major rule.
The RFA requires agencies to analyze
options for regulatory relief of small
businesses. For purposes of the RFA,
small entities include small businesses,
nonprofit organizations, and small
governmental jurisdictions. Most
hospitals and most other providers and
suppliers are small entities, either by
nonprofit status or by having revenues
of $6.5 million to $31.5 million in any
1 year. Individuals and States are not
included in the definition of a small
entity. We are not preparing an analysis
for the RFA because we have
determined that this rule would not
have a significant economic impact on
a substantial number of small entities.
We believe that this rule would decrease
the costs for providers and suppliers
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because it establishes guidelines for
terminating a provider or supplier from
non-random prepayment complex
medical review. We believe this rule
would decrease the time and amount of
resources spent on inappropriate
reviews and would ensure that
Medicare payments would not be
withheld for extended time periods.
Because a contractor would no longer be
maintaining providers or suppliers on
non-random prepayment complex
medical review for extended periods,
administrative expenses (for example,
copying, mailing, and the retention of
medical documentation) would be
reduced.
In addition, section 1102(b) of the Act
requires us to prepare a regulatory
impact analysis if a rule may have a
significant impact on the operations of
a substantial number of small rural
hospitals. This analysis must conform to
the provisions of section 604 of the
RFA. For purposes of section 1102(b) of
the Act, we define a small rural hospital
as a hospital that is located outside of
a Metropolitan Statistical Area and has
fewer than 100 beds. We are not
preparing an analysis for section 1102(b)
of the Act because we have determined
that this rule would not have a
significant impact on the operations of
a substantial number of small rural
hospitals.
Section 202 of the Unfunded
Mandates Reform Act of 1995 also
requires that agencies assess anticipated
costs and benefits before issuing any
rule whose mandates require spending
in any 1 year of $100 million in 1995
dollars, updated annually for inflation.
The threshold level is currently
approximately $130 million. This rule
would have no consequential effect on
the governments mentioned or on the
private sector.
Executive Order 13132 establishes
certain requirements that an agency
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must meet when it promulgates a
proposed rule (and subsequent final
rule) that imposes substantial direct
requirement costs on State and local
governments, preempts State law, or
otherwise has Federalism implications.
Since this regulation would not impose
any costs on State or local governments,
the requirements of E.O. 13132 are not
applicable.
In accordance with the provisions of
Executive Order 12866, this regulation
was reviewed by the Office of
Management and Budget.
List of Subjects in 42 CFR Part 421
Administrative practice and
procedure, Health facilities, Health
professions, Medicare, Reporting and
recordkeeping requirements.
■ For the reasons set forth in the
preamble, the Centers for Medicare &
Medicaid Services amends 42 CFR
chapter IV as follows:
PART 421—MEDICARE CONTRACTING
1. The authority citation for part 421
continues to read as follows:
■
Authority: Sec. 1102 and 1871 of the Social
Security Act (42 U.S.C. 1302 and 1395hh).
2. Subpart F is added consisting of
§ 421.500 through § 421.505 to read as
follows:
■
Subpart F—Medical Review
Sec.
421.500 Medicare review functions.
421.501 Definitions.
421.505 Termination and extension of nonrandom prepayment complex medical
review.
Subpart F—Medical Review
§ 421.500
Medicare review function.
CMS enters into contractual
agreements with intermediaries,
carriers, Medicare Administrative
Contractors (MACs), and program
safeguard contractors (PSCs) to perform
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medical review functions not for benefit
integrity purposes to ensure that items
or services are covered and are
reasonable and necessary in accordance
with Medicare coverage policies and
program instructions.
sroberts on PROD1PC70 with RULES
§ 421.501
Definitions.
As used in this subpart—
Allowable charge means the dollar
amount (including co-payment and
deductibles) that the Medicare program
will pay for a particular item or service.
Benefit integrity review means
medical review of claim information
and medical documentation focusing on
addressing situations of potential fraud,
waste and abuse.
Complex medical review means all
medical review of claim information
and medical documentation by a
licensed medical professional, for a
billed item or service identified by data
analysis techniques or probe review to
have a likelihood of sustained or high
level of payment error.
Contractor, as used in this subpart,
means intermediaries, carriers,
Medicare Administrative Contractors
(MACs), and program safeguard
contractors (PSCs).
Error rate means the dollar amount of
allowable charges for a particular item
or service billed in error as determined
by complex medical review, divided by
the dollar amount of allowable charges
for that medically reviewed item or
service.
Initial error rate means the calculation
of an error rate based on the results of
a probe review prior to the initiation of
complex medical review.
Medical review means the process
performed by a contractor to ensure that
billed items or services are covered and
are reasonable and necessary as
specified under section 1862(a)(1)(A) of
the Act.
Nonclinician medical review staff
means specially trained medical review
staff not possessing the knowledge,
skills, training, or medical expertise of
a licensed health care professional.
Non-random prepayment complex
medical review means the prepayment
medical review of claim information
and medical documentation, by a
licensed medical professional, for a
billed item or service identified by data
analysis techniques or probe review to
have a likelihood of sustained or high
level of payment error.
Non-random prepayment medical
review means the prepayment medical
review of claims, by nonclinical or
clinical medical review staff, for a billed
item or service identified by data
analysis techniques or probe review to
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have a likelihood of a sustained or high
level of payment error.
Postpayment medical review means
medical review of claims, by nonclinical
or clinical medical review staff, for a
billed item or service after a claim has
been paid.
Provider-specific probe review means
the complex medical review of a small
sample of claims, generally 20 to 40
claims, from a specific provider or
supplier for a specific billing code to
confirm that or determine whether the
provider or supplier is billing the
program in error.
Random prepayment medical review
means the prepayment medical review
of claims, by nonclinical or clinical
medical review staff, for a billed item or
service that has not been identified by
data analysis techniques or probe
review to have a likelihood of a
sustained or high level of payment error.
Quarterly error rate means the
calculation of an error rate based on the
results of non-random prepayment
complex medical review for a specific
billing code for a specific quarter.
Service-specific probe review means
the complex medical review of a sample
of claims, generally 100 claims, across
the providers or suppliers that bill a
particular item or service to confirm that
or determine whether the item or
service is billed in error.
Termination of non-random
prepayment complex medical review
means the cessation of non-random
prepayment complex medical review.
§ 421.505 Termination and extension of
non-random prepayment complex medical
review.
(a) Timeframe that a provider or
supplier must be on non-random
prepayment complex medical review.
There is no minimum timeframe that a
provider or supplier must be on review.
Except for cases described in paragraph
(b) of this section, a contractor must
terminate a provider or supplier from
non-random prepayment complex
medical review—
(1) No later than 1 year following the
initiation of non-random prepayment
complex medical review; or
(2) When calculation of the error rate
indicates that the provider or supplier
has reduced its initial error rate by 70
percent or more. A contractor must
review claims for a specific billing code
aberrancy for the quarter and calculate
the quarterly error rate for those claims
medically reviewed in that quarter. In
order for this determination to be made,
the provider or supplier must submit a
copy of the medical records that
indicate that the items or services billed
are covered, correctly coded, and are
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reasonable and necessary for the
condition of the patient.
(3) When a provider or supplier is
terminated from non-random
prepayment complex medical review
after 1 year of review and the contractor
determines that the provider or supplier
continues to have a high error rate
despite educational interventions, the
contractor must consider referring the
provider or supplier to the contractor
responsible for benefit integrity review.
Contractors must also consider
continuing educational interventions
without performing further medical
review or consider the need for postpayment medical review.
(b) Extension of non-random
prepayment complex medical review.
(1) A contractor has the discretion to
extend non-random prepayment
complex medical review if a provider or
supplier stops billing the code under
review, shifts billing to another
inappropriate code to avoid proper
calculation of the error rate, fails to
respond to requests for medical records,
or engages in any other improper claims
or billing-related activity to avoid nonrandom prepayment complex medical
review. If the reduction in the error rate
is attributed to a 25 percent or greater
reduction in the number of claims
submitted for the specific billing code
under review, non–random prepayment
complex medical review for that
provider or supplier may be extended.
However, if the number of claims
submitted for a specific code was
reduced because the provider or
supplier began billing claims using a
new appropriate code, or there is
another legitimate explanation for the
reduced number of claims billed, the
contractor retains discretion to
terminate from or extend a provider or
supplier on non–random prepayment
complex medical review.
(2) If extended medical review is
necessary, contractors must notify
providers and suppliers in writing the
reasons for the need to perform
additional prepayment complex review.
(c) Quarterly termination evaluation.
(1) Contractors, at a minimum, must
evaluate the length of time a provider or
supplier has been on non-random
prepayment complex medical review on
a quarterly basis.
(2) A determination as to whether the
provider’s or supplier’s initial probe
review error rate for a specific billing
code has been reduced by 70 percent
must also be evaluated quarterly. There
is no minimum timeframe that a
provider or supplier must be on review.
(3) The contractor’s quarterly error
rate evaluations must be for the discrete
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quarter; a rolling error rate average over
more than 1 quarter is not permitted.
(4) After the contractor determines
that the provider or supplier must be
terminated from non-random
prepayment complex medical review,
the claims processing system must be
updated within 5 business days to
ensure that a provider’s or supplier’s
claims for a specific billing error are no
longer suspended for non-random
prepayment complex medical review.
(d) Periodic re-evaluation. (1) Once a
provider or supplier is terminated from
non-random prepayment complex
medical review, contractors may
periodically re-evaluate the provider or
supplier’s data and may place a
provider or supplier that appears to
have resumed a high level of payment
error on non-random prepayment
complex medical review.
(2) This review would only be
initiated if a probe review confirms that
there continues to be a high level of
payment error.
(3) If there is a high level of payment
error, a provider or supplier may be
placed on non-random prepayment
complex medical review no earlier than
6 months after termination of a previous
non-random prepayment complex
medical review. As set forth in
§ 421.505(a)(3) contractors may also
refer the provider or supplier to the
contractor responsible for benefit
integrity review or place the provider or
supplier on postpayment medical
review.
(Catalog of Federal Domestic Assistance
Program No. 93.773, Medicare—Hospital
Insurance; and Program No. 93.774,
Medicare—Supplementary Medical
Insurance Program)
Dated: March 21, 2008.
Kerry Weems,
Acting Administrator, Centers for Medicare
& Medicaid Services.
Approved: June 3, 2008.
Michael O. Leavitt,
Secretary.
[FR Doc. E8–22307 Filed 9–25–08; 8:45 am]
sroberts on PROD1PC70 with RULES
BILLING CODE 4120–01–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Medicare & Medicaid
Services
42 CFR Parts 422 and 423
[CMS–4124–F2]
RIN–0938–AO78
Medicare Program; Revisions to the
Medicare Advantage and Part D
Prescription Drug Contract
Determinations, Appeals, and
Intermediate Sanctions Processes;
Correcting Amendment
Centers for Medicare &
Medicaid Services (CMS), HHS.
ACTION: Final rule; correcting
amendment.
AGENCY:
SUMMARY: In the December 5, 2007 issue
of the Federal Register, we published a
final rule finalizing the Medicare
program provisions relating to contract
determinations involving Medicare
Advantage (MA) organizations and
Medicare Part D prescription drug plan
sponsors, including eliminating the
reconsideration process for review of
contract determinations, revising the
provisions related to appeals of contract
determinations, and clarifying the
process for MA organizations and Part D
sponsors to complete corrective action
plans. In that final rule, we also clarified
the intermediate sanction and civil
money penalty provisions that apply to
MA organizations and Part D sponsors,
modified elements of MA organizations
and Part D sponsors’ compliance plans,
retained voluntary self-reporting for Part
D sponsors, implemented voluntary selfreporting for MA organizations, and
revised provisions to ensure HHS has
access to the books and records of MA
organizations and Part D sponsors’ first
tier, downstream, and related entities.
This correcting amendment corrects a
limited number of technical and
typographical errors identified in the
December 5, 2007 final rule.
DATES: These correcting amendments
are effective September 26, 2008, except
for the amendment to § 423.505, which
is effective on January 1, 2009. The
correcting amendments for § 422.756(d)
and § 423.756(d) are applicable
beginning January 4, 2008.
FOR FURTHER INFORMATION CONTACT:
Christine Reinhard (410) 786–2987.
Stephanie Blaydes Kaisler (410) 786–
0957.
SUPPLEMENTARY INFORMATION:
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55763
I. Background
In FR Doc. 07–5946 (72 FR 68700
through 68741), the final rule entitled,
‘‘Revisions to the Medicare Advantage
and Part D Prescription Drug Contract
Determinations, Appeals, and
Intermediate Sanctions Processes,’’
there were technical errors that have
been identified and corrected in the
regulations text of this correcting
amendment. We note that correcting
two of these technical errors, found at
§ 422.756(d) and § 423.756(d), ensure
that certain existing provisions which
were never intended to be the subject of
notice and comment rulemaking, remain
in place for the benefit of all affected
parties, including MA organizations and
Part D sponsors. The provisions in this
correcting amendment for § 422.756(d)
and § 423.756(d) are effective as if they
were included in the final rule
published December 5, 2007.
Accordingly, the corrections are
effective retroactive to January 4, 2008,
the effective date of most of the
provisions of the final rule. However,
the provisions in this correcting
amendment for § 423.505 are effective
January 1, 2009 since these particular
provisions in § 423.505 were not set to
take effect until January 1, 2009.
II. Summary of Errors in the
Regulations Text
On pages 68726 and 68735 of the
December 5, 2007 final rule, there were
technical errors made in the regulation
text of § 422.756(d) and § 423.756(d).
Specifically, a typographical error in our
amendatory instructions caused us to
inadvertently omit from the Code of
Federal Regulations (CFR) existing
paragraphs § 422.756(d)(3) and
§ 423.756(d)(3) regarding the duration of
an MA and Part D intermediate
sanction, respectively. We note that
these existing provisions were not
intended to be revised in the December
5, 2007 final rule (72 FR 68700 through
68741).
On page 68732 of the December 5,
2007 final rule, our amendatory
instruction indicated that we were
revising § 423.505(i)(2)(i). However,
when we set out the changed
regulations text, we inadvertently
revised paragraph (i)(2)(ii) instead of
paragraph (i)(2)(i). This typographical
error, if not corrected, would have
inadvertently deleted from the CFR the
current paragraph at § 423.505(i)(2)(ii)
regarding the 10-year record retention
requirement as of January 1, 2009, the
effective date of this provision as
specified in the final rule. The correct
§ 423.505(i)(2)(i) should read ‘‘HHS, the
Comptroller General, or their designees
E:\FR\FM\26SER1.SGM
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Agencies
[Federal Register Volume 73, Number 188 (Friday, September 26, 2008)]
[Rules and Regulations]
[Pages 55753-55763]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E8-22307]
[[Page 55753]]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Medicare & Medicaid Services
42 CFR Part 421
[CMS-6022-F]
RIN 0938-AN31
Medicare Program; Termination of Non-Random Prepayment Complex
Medical Review
AGENCY: Centers for Medicare & Medicaid Services (CMS), HHS.
ACTION: Final rule.
-----------------------------------------------------------------------
SUMMARY: This final rule implements requirements regarding the
termination of non-random prepayment complex medical review as required
under the Medicare Prescription Drug, Improvement and Modernization Act
of 2003. This final rule sets forth the criteria CMS contractors will
use for terminating a provider or supplier from non-random prepayment
complex medical review.
DATES: Effective Date: These regulations are effective on January 1,
2009.
FOR FURTHER INFORMATION CONTACT: Debbie Skinner, (410) 786-7480; or
Daniel Schwartz, (410) 786-4197.
SUPPLEMENTARY INFORMATION:
I. Background
CMS's Medicare contracting authority has been in place since the
inception of the Medicare program in 1965. Section 1874 of the Social
Security Act (the Act) authorizes the Secretary to perform Medicare
program functions directly or by contract.
On August 21, 1996, the Congress enacted the Health Insurance
Portability and Accountability Act of 1996 (HIPAA) (Pub. L. 104-191).
Section 202 of HIPAA added section 1893 to the Act to establish the
Medicare Integrity Program and to allow CMS to contract with eligible
entities to perform program integrity activities. Specifically, we
contract with the following entities: Intermediaries as specified in
section 1816(a) of the Act; carriers as specified in section 1842(a) of
the Act; and program safeguard contractors (PSCs) to perform medical,
fraud, and utilization reviews, and cost report audits of Medicare
claims. (Hereinafter, intermediaries, carriers, and PSCs that perform
medical review functions are referred to as ``contractors.'') The
Medicare Integrity Program is funded by the Medicare Hospital Insurance
Trust Fund for activities related to Medicare Part A and Part B.
On December 8, 2003, the Congress enacted the Medicare Prescription
Drug, Improvement, and Modernization Act of 2003 (MMA) (Pub. L. 108-
173). Section 934 of the MMA amended section 1874A of the Act by adding
a new subsection regarding random prepayment reviews and non-random
prepayment complex medical reviews, and requiring CMS to establish
termination date(s) for non-random prepayment complex medical reviews
performed by Medicare Administrative Contractors (MACs) (or
intermediaries and carriers until MACs are in place). While section
1874A of the Act does not require CMS to establish termination dates
for non-random prepayment complex medical reviews performed by PSCs, we
have authority to apply these termination dates to medical review
performed by PSCs under section 1893(b) of the Act. Applying this final
rule to all contractors who perform non-random prepayment complex
medical review not for benefit integrity purposes ensures that the same
criteria for terminating non-random prepayment complex medical review
apply to all providers and suppliers, whether they are under review by
a MAC or a PSC.
Although section 934 of the MMA sets forth requirements for random
prepayment review, our contractors currently do not perform random
prepayment review. However, our contractors do perform non-random
prepayment complex medical review. We are cognizant of the need for
additional rulemaking should we wish our contractors to perform random
review.
In the October 7, 2005 Federal Register (70 FR 58649), we published
a proposed rule specifying the criteria contractors would use for the
termination of providers and suppliers from non-random prepayment
complex medical review as required under the MMA (hereinafter referred
to as the proposed rule).
For purposes of this regulation, we are defining the following
terms related to medical review activities:
Allowable charge means the dollar amount (including co-payment and
deductibles) that the Medicare program will pay for a particular item
or service.
Benefit integrity review means medical review of claim information
and medical documentation focusing on addressing situations of
potential fraud, waste and abuse.
Complex medical review means review of claim information and
medical documentation, by a licensed medical professional, for a billed
item or service identified by data analysis techniques or probe review
to have a likelihood of sustained or high level of payment error.
Contractor means intermediaries, carriers, Medicare Administrative
Contractors (MACs), and program safeguard contractors (PSCs).
Error rate means the dollar amount of allowable charges for a
particular item or service billed in error as determined by complex
medical review, divided by the dollar amount of allowable charges for
that medically reviewed item or service.
Initial error rate means the calculation of an error rate based on
the results of a probe review prior to the initiation of non-random
prepayment complex medical review.
Medical review means the process performed by Medicare contractors
to ensure that billed items or services are covered and are reasonable
and necessary as specified under section 1862(a)(1)(A) of the Act.
Nonclinician medical review staff means specially trained medical
review staff that does not possess the knowledge, skills, training, or
medical expertise of a licensed medical professional.
Non-random prepayment complex medical review means the prepayment
medical review of claim information and medical documentation, by a
licensed medical professional, for a billed item or service identified
by data analysis techniques or probe review to have a likelihood of
sustained or high level of payment error.
Non-random prepayment medical review means the prepayment medical
review of claims, by nonclinical or clinical medical review staff, for
a billed item or service identified by data analysis techniques or
probe review to have a likelihood of a sustained or high level of
payment error.
Postpayment medical review means medical review of claims, by
nonclinical or clinical medical review staff, for a billed item or
service after a claim has been paid.
Provider-specific probe review means the complex medical review of
a small sample of claims, generally 20 to 40 claims, from a specific
provider or supplier for a specific billing code to confirm that or
determine whether the provider or supplier is billing the program in
error.
Quarterly error rate means the calculation of an error rate based
on the results of non-random prepayment complex medical review for a
specific billing code for a specific quarter.
Random prepayment medical review means the prepayment medical
review of claims, by nonclinical or clinical medical review staff, for
a billed item or
[[Page 55754]]
service that has not been identified by data analysis techniques or
probe review to have a likelihood of a sustained or high level of
payment error.
Service-specific probe review means the complex medical review of a
sample of claims, generally 100 claims, across the providers or
suppliers that bill a particular item or service to confirm that or
determine whether the item or service is billed in error.
Termination of non-random prepayment complex medical review means
the cessation of non-random prepayment complex medical review.
II. General Overview of the Medical Review Process and Provisions of
the Proposed Rule
A. Medical Review
We enter into contractual agreements with contractors to perform
medical review functions. One of the functions of a contractor is to
ensure the fiscal integrity of the Medicare program by conducting
medical review of claims to determine whether items or services are
covered and are reasonable and necessary. When a claim is submitted for
payment, it may be subject to medical review before payment is made.
There are three types of non-random prepayment medical review:
Automated, routine, and complex. Non-random prepayment medical review
is one form of targeted medical review. An automated non-random
prepayment medical review is when decisions are made at the system
level, using available electronic information, without the intervention
of contractor personnel. A routine non-random prepayment medical review
is limited to rule-based determinations performed by specially trained
nonclinical medical review staff. Automated and routine non-random
prepayment medical reviews do not create an administrative burden on
the provider or supplier since additional medical documentation does
not need to be submitted for these types of medical reviews and
payments for covered, reasonable and necessary items or services are
not delayed. Therefore, these types of reviews pose no discernable
administrative burden on the provider or supplier because there is no
interaction between the contractor and the provider or supplier during
the medical review process.
Non-random prepayment complex medical review is the evaluation of
medical records or any other documentation by a licensed medical
professional prior to Medicare payment. Complex medical review
determinations require the reviewer to make a clinical judgment about
whether an item or service is covered, and is reasonable and necessary.
In order for this determination to be made, the provider or supplier
must submit a copy of the medical records that indicate that the items
or services billed are covered, and are reasonable and necessary for
the condition of the patient. This type of review delays payment until
the contractor is able to make a determination that the items or
services billed are covered and are reasonable and necessary. This
final rule only applies to terminating a provider or supplier from non-
random prepayment complex medical review. (A detailed description of
the concepts for performing the different types of non-random
prepayment medical review functions are located in our manual
instructions at: https://www.cms.hhs.gov/manuals/IOM/list.asp and then
click on ``Publication 100-08.'')
Generally, with non-random prepayment complex medical review, the
contractor employs data analysis procedures to identify claims that may
be billed inappropriately. These procedures may be based on claims data
(national and local), beneficiary complaints, and alerts from other
organizations (for example, the U.S. Department of Health and Human
Services Office of Inspector General and the Government Accountability
Office). When a contractor identifies a likelihood of sustained or high
level of payment error, the contractor may request supporting medical
record documentation. Examples of a high level of payment error include
unusual patterns such as prescribing the same items or services for a
high number of patients, consistently prescribing inappropriate
treatments, unexplained increases in volume when compared to historical
or peer trends, or any other reasons as determined by the Secretary or
his designees.
Before a contractor places a provider or supplier on non-random
prepayment complex medical review, the contractor performs a probe
review (that is, complex medical review of a small sample of claims for
a specific billing code, generally 20 to 40 claims to confirm that the
provider or supplier is billing the program in error). In the case of a
widespread ``item or service-specific'' problem, a larger sample of
claims (generally, 100 claims of the item or service in question) would
be subjected to complex medical review. Performing medical review on a
sample of claims for a specific billing code before placing the
provider or supplier on non-random prepayment complex medical review
allows for a determination as to whether a problem exists, ensures that
contractor medical review resources are targeted appropriately, and
ensures that providers and suppliers are not unnecessarily burdened.
When a probe confirms or determines whether a provider or supplier
is billing the program in error, and those billing errors present a
likelihood of sustained or high level of payment error (for example, a
high billing error rate or errors on claims representing high dollar
value) this may result in the provider or supplier being placed by the
contractor on non-random prepayment complex medical review. Contractors
target their medical review activities at those providers, suppliers,
items, or services that pose the greatest risk of improper payments
from the Medicare Trust Funds.
Complex medical review as defined in Sec. 421.501 (proposed Sec.
421.401), involves the application of clinical judgment by a licensed
medical professional in order to evaluate medical records to determine
whether an item or service billed is covered, correctly coded, and
reasonable and necessary for the condition of the patient under
Medicare rules.
Medical records, defined at Sec. 421.501 (proposed Sec. 421.401),
include any medical documentation, other than what is included on the
face of the claim that supports the item or service that is billed. For
Medicare to consider coverage and payment for any item or service, the
claims submitted by the supplier or provider must be supported by the
documentation in the patient's medical records. The patient's medical
records may include the following: (1) Physician's office records; (2)
hospital records; (3) nursing home records; (4) home health agency
records; (5) records from other healthcare professionals; and (6)
diagnostic testing reports and other supporting documentation. The
contractor specifies what documentation it needs to conduct medical
review. Providers and suppliers may be required to supply additional
documentation not explicitly listed by the contractor. This supporting
information may be requested by CMS and our contractors on a routine
basis in instances where information on the claims (for example,
diagnosis, frequency, site of service) or in claims history does not
clearly indicate medical necessity.
Any determination must be documented by the contractor and include
the rationale for the decision. While medical review staff must follow
National Coverage Determinations and Local Coverage Determinations,
they are
[[Page 55755]]
expected to use their expertise to make clinical judgments when making
medical review determinations. They must take into consideration the
clinical condition of the beneficiary as indicated by the beneficiary's
diagnosis and medical history when making these determinations. At any
time during the medical review process where the contractor detects
possible fraud, the contractor would refer the issue to the contractor
responsible for benefit integrity review.
Before the enactment of the MMA, we continued to perform non-random
prepayment complex medical review until the provider or supplier met
all Medicare billing requirements as evidenced by an acceptable error
rate. The contractor made the determination of ``acceptable error
rate.'' As a result, some providers and suppliers have remained on non-
random prepayment complex medical review for a considerable period of
time.
B. Termination of Non-Random Prepayment Complex Medical Review
In accordance with section 934 of the MMA, we proposed to
terminate, in most cases, a provider or supplier from non-random
prepayment complex medical review no later than 1 year from the
initiation of the review, or when the provider's or supplier's error
rate decreases by 70 percent from the initial error rate (70 FR 58651,
October 7, 2005). The initiation of review begins on the date of
notification by the contractor to the provider or supplier. This letter
notification would inform the provider or supplier of the results of
the probe review and inform the provider or supplier that they are
being placed on non-random prepayment complex medical review.
In the proposed rule, we proposed that a provider or supplier be
terminated from non-random prepayment complex medical review if error
rate findings indicate that the provider or supplier has corrected its
billing errors, resulting in at least a 70 percent decrease from its
initial error rate (70 FR 58651, October 7, 2005). For a discussion of
our rationale for setting this percentage for purposes of this
regulation, see the proposed rule (70 FR 58651, October 7, 2005).
We did not explicitly propose whether there is a minimum timeframe
that a provider or supplier must be on non-random prepayment complex
medical review. We proposed that the initial error rate would be
calculated based on the probe review prior to the initiation of non-
random complex prepayment medical review.
We proposed when a provider or supplier is terminated from non-
random prepayment complex medical review and the contractor determines
that the provider or supplier continues to have a high error rate
despite educational interventions, the contractor must consider
referring the provider or supplier to the contractor responsible for
Benefit Integrity review. Contractors must also consider continuing
educational interventions (without performing further medical review)
or consider the need for post-payment medical review.
We also proposed that a contractor must extend a non-random
prepayment complex medical review beyond the 1-year limit in certain
situations where the provider or supplier may have altered its billing
practices in such a way to avoid or minimize contractor review. We
proposed if the reduction in the error rate is attributed to a 25
percent or greater reduction in the number of claims submitted for the
specific billing code under review, non-random prepayment complex
medical review for that provider or supplier must be extended.
We also proposed if the number of claims submitted for a specific
code was reduced because the provider or supplier began billing claims
using a new appropriate code, or there is another legitimate
explanation for the reduced number of claims billed, at the
contractor's discretion, the provider or supplier may not be required
to undergo extended non-random prepayment complex medical review. If
extended medical review is necessary, contractors would notify
providers and suppliers in writing of the reason for the need to
perform additional prepayment complex medical review.
We proposed that the contractor would evaluate the results of non-
random complex prepayment medical review, and the length of time a
provider or supplier remains on review, at least every quarter
following the initiation of non-random prepayment complex medical
review. Quarterly error-rate evaluations would be for the discrete
quarter; a rolling error rate average over more than one quarter would
not be appropriate. We also proposed that after the contractor
determines that the provider or supplier must be terminated from non-
random prepayment complex medical review, the contractor must update
the claims processing system within 2 business days to ensure that the
provider's and supplier's claims are no longer suspended for that
specific billing error.
We proposed that once a provider or supplier is terminated from
non-random prepayment complex medical review contractors must
periodically reevaluate the provider or supplier's data and retain the
discretion to place a provider or supplier that appears to have resumed
a high level of payment error on complex prepayment medical review. The
proposed rule stated that before placing a provider or supplier back on
non-random prepayment complex medical review, the contractor must
conduct a probe review to confirm that there continues to be a high
level of payment error (70 FR 58652, October 7, 2005). If such review
finds a high level of payment error, the contractor may place the
provider or supplier back on non-random prepayment complex medical
review.
III. Analysis of and Response to Public Comments
We received 18 timely public comments on the proposed rule. The
following is a summary of the comments received and our responses.
A. Comments Regarding the Proposed 70 Percent Decrease in Error Rate
Comment: We received several comments concerning whether the 70
percent decrease in error rate was an appropriate number in order for a
provider or supplier to be terminated from non-random prepayment
complex review. Some commenters generally agreed with this percentage
and others believed it should be lower.
Response: The commenters requested many different error rates, many
of which were lower than what we proposed, but we did not find
consensus among the commenters for any one particular error rate. Since
there was no consensus on an alternate percentage, we are leaving the
percentage as originally proposed. We believe it strikes a fair balance
between safeguarding the Medicare Trust Funds and providing a rational
and predictable process for providers and suppliers to be removed from
non-random prepayment complex medical review.
Comment: One commenter believed that the proposed 70 percent
decrease in error rate should only apply to nonclinical aspects of
error determination. Instead, the commenter proposed a 51 percent
decrease as a threshold for reviewing clinical decision making
outcomes, asserting this would improve the mathematic probability of
termination in such cases because reviewers may form subjective
clinical judgments from reviewing mostly documentation and being unable
to clinically verify diagnoses. Also, the commenter believed a 51
percent reduction would provide small to
[[Page 55756]]
medium-sized providers a fair opportunity for successful termination.
Response: We believe that regardless of whether the denial is based
on a nonclinical or clinical error, it is still a denial for improper
payment. We continue to believe a 70 percent reduction in error rate is
a reasonable percentage to use to determine whether non-random
prepayment complex medical review must continue. The statute does not
require us to distinguish between provider size in establishing
termination dates. We believe all providers and suppliers will have a
fair opportunity for successful termination, regardless of size.
Comment: One commenter believes that extensions of non-random
prepayment complex medical review should be rare, and that contractors
should be prohibited from using the extension authority because it
contravenes our efforts to provide reliability and predictability to
the termination process.
Response: In addition to the criteria set forth in Sec. 421.505(b)
(proposed Sec. 421.405(b)) for extending non-random prepayment complex
medical review, we will provide specific manual instructions to our
contractors in IOM Manual 100-08 (Program Integrity Manual) to address
this concern after the release of this final rule.
B. Comments Regarding the Proposed 1 Year Timeframe for Termination
From Non-Random Prepayment Review
Comment: We received several comments concerning whether 1 year is
the appropriate timeframe to terminate a provider from non-random
prepayment complex medical review. The concern of the commenters was
whether or not CMS should keep providers on review for longer than 365
days in order to obtain 4 complete quarters of data; whether the
contractor will stop reviewing claims on day 365 and start to calculate
the error rate on day 366; or terminate review completely on day 365
before the error rate had been calculated.
Response: We proposed that the 1-year timeframe would begin on the
date provided in the letter notifying the provider or supplier of
initiation of non-random prepayment complex medical review. We believe
that 1 year is a sufficient amount of time for a provider or supplier
to reduce its initial error rate or for the contractor to determine
whether a referral to Benefit Integrity or extended medical review
under Sec. 421.505(b) (proposed Sec. 421.405(b)) is necessary. Unless
an exception applies under Sec. 421.505(b) (proposed Sec.
421.405(b)), the contractor must remove a provider or supplier from
non-random prepayment complex medical review after 1 calendar year (365
days) from the date of notification of non-random prepayment complex
medical review regardless of whether an error rate for the fourth
quarter has been calculated. Thus, they would be removed from review on
day 366.
Comment: One commenter asked if a provider continues to incur a
sustained or high level of payment error following termination, whether
the appropriate procedure should be to place the provider back on non-
random prepayment complex review. The commenter also noted that at that
point, the burden of proof should shift to the contractor.
Response: We have revised proposed Sec. 421.505(d) (proposed Sec.
421.405(d)) to indicate that if after the 1-year termination date the
provider continues to have a sustained or high level of payment error,
the contractor may reinitiate non-random prepayment complex review
after 6 months, but only after a probe confirms that there continues to
be a high level of payment error. When a provider or supplier is
terminated from non-random prepayment complex medical review after 1
year of review and the contractor determines that the provider or
supplier continues to have a high error rate despite educational
interventions, the contractor must consider referring the provider or
supplier to the contractor responsible for benefit integrity review.
Contractors must also consider continuing educational interventions
without performing further medical review or consider the need for
post-payment medical review.
Comment: One commenter questioned how the 1-year timeframe would be
calculated if the contractor selects only 20 to 40 claims for the
initial probe review and then terminates the edit.
Response: By ``terminates the edit,'' we believe the commenter
means that after the initial 20 to 40 claims are selected, the
contractor does not initiate non-random prepayment complex medical
review. As previously stated, the 1-year timeframe is calculated from
the date the provider or supplier is notified by letter that they are
being subject to non-random prepayment complex manual review after the
initial probe review is completed. A small sample (for example, 20 to
40 claims) enables the contractor to make an error rate determination
in a short time period, so there is not an extended period of time when
claims are paid without review. If a provider does not submit an
adequate number of new claims for the probe review, the contractor has
the option to complete the sample selection from paid claims. If a
significant number of claims are billed and paid during the review
process, the contractor has an option to complete a post-pay review
process to collect the overpayment.
Comment: One commenter asked if it is acceptable to have a provider
on an intermittent non-random prepayment review for longer than 1 year
if quarterly evaluation of the sample of claims shows that provider
specific education has not resulted in significant improvement.
Response: In the circumstance described above and assuming that
review could not be extended under Sec. 421.505(b) (proposed Sec.
421.405(b)), once a provider is removed from targeted non-random
prepayment review, the contractor would need to conduct a new probe
before it would be able to place that provider back on review and start
the clock over again.
C. Comments Regarding the Proposed Provider Appeal Process
Comment: Two commenters indicated that providers and suppliers
should have some ability to appeal a probe review determination which
places the provider or supplier on medical review.
Response: Neither the statute nor the regulations provide the
provider or supplier a right to appeal a probe review determination,
which we assume the commenter means a finding by the contractor that
there is a likelihood of sustained or high level of payment error. Nor
does it require an expedited appeal if a provider remains on review for
a given period of time. However, we note that a provider or supplier
always has the ability to appeal the results of a contractor's
determination on an individual claim.
Comment: Several commenters suggested that the contractors should
recompute the error rate to include reversals in each appeal level.
Response: If during the 1-year timeframe a provider or supplier is
successful on appeal in overturning the initial medical review
determination, we have instructed contractors through manual
instructions located at https://www.cms.hhs.gov/manuals/IOM/list.asp and
then click on ``Publication 100-08'') to consider such appeals results
when making decisions to continue medical review activities. However,
after such consideration there may still be valid reasons for the
contractor to elect not to remove providers or suppliers from review.
Therefore, we are giving the contractor discretion to remove the
provider or supplier from review based on appeals information. Please
note that
[[Page 55757]]
the timeframe allowed for appeal through all levels of appeal is not
always accomplished within the 1-year timeframe made final in this
rule. Therefore, it is not practical to require contractors to modify
the error rate based on appeals results, as the appeals information may
change through the levels of appeal.
D. Comments Regarding the Proposed Computation of Error Rate
Comment: One commenter suggested that the computation of the
quarterly error rate should account for the supplier's accreditation
and past compliance.
Response: We believe accreditation and past compliance are
extremely important but in order to safeguard the Medicare Trust Fund
we need to ensure that the error rate computation is based on current
claims submitted.
Comment: Several commenters indicated that we do not explain the
process contractors use to determine what error rate is determined to
be a ``high level,'' what mathematical probability or range constitute
a ``likelihood,'' or what time period and intensity of billing errors
meet the definition of ``sustained.''
Response: We do not further define the terms ``high level,
likelihood, or sustained'' in the definition of ``complex medical
review'' under Sec. 421.501 (proposed Sec. 421.401) because we
believe contractors need the administrative flexibility to determine
whether an error rate is ``high level, likely, or sustained.'' A
variety of factors influence our determinations of such payment error
such as the scope of the problem, potential risk to the Trust Fund, the
risk relative to other risks identified by contractor data analysis,
and past history of the provider or supplier.
Comment: One commenter stated that unless and until statistically
meaningful verification of billing error is performed by a licensed
medical professional through a complex review probe, a provider should
not be placed on non-random prepayment complex medical review status.
Response: We believe the probe sample is an appropriate tool to
determine the nature and extent of the problem. A ``provider-specific
probe review'' may only be performed by a clinician based on problems
identified by contractor data analysis. We believe that requiring a
physician to review every claim in a probe would be cost prohibitive to
the contractor. In addition, we note that each contractor is required
to employ a physician to provide their clinical expertise.
Statistically valid verification would require a much larger sample
than 20 to 40 claims, thus increasing the burden and cost to the
provider or supplier.
Comment: One commenter indicated that the 1-year mark for
termination is not necessarily a true calendar year for all cases under
such review. The commenter stated that we proposed to allow contractors
to make code-specific error rate determinations on a quarterly basis.
Contractors are not required to calculate error rates at the 1-year
anniversary mark after the provider is sent notice of non-random
prepayment complex medical review. That means that a provider whose
anniversary falls at the beginning of a quarter can remain on review
almost 3 months longer than a calendar year. Another commenter asked if
a quarter was any 3-month period that the contractor chooses or if it
must be a financial quarter.
Response: Unless an exception applies under Sec. 421.505(b)
(proposed Sec. 421.405(b)), the contractor must remove a provider or
supplier from non-random prepayment complex medical review after 1
calendar year (365 days) from the date of notification of non-random
prepayment complex medical review regardless of whether an error rate
for the fourth quarter has been calculated. We will defer to the
contractor as to how to calculate when the quarter begins. Depending on
the timing of the initiation of non-random prepayment complex medical
review, contractors may or may not have an opportunity to calculate a
fourth quarter error rate for a particular provider or supplier.
Comment: Two commenters requested a tiered system that depends upon
the degree of improvement in a provider's error rate, or an option that
would remove a provider from review when they meet a threshold of 10
percent or less of the overall error rate.
Response: We initially considered whether a 90 to 95 percent
decrease in a provider's or supplier's error rate was appropriate, but
determined that, for purposes of this regulation, a 90 to 95 percent
reduction in error rate would be impracticable. We continue to believe
that an error rate reduction of 70 percent from the initial error rate
calculated during probe review would protect the financial integrity of
the Medicare program, and allow the provider or supplier a realistic
opportunity to be terminated from non-random prepayment complex medical
review. Our contractors will continue to retain the discretion to
terminate providers and suppliers at an earlier date.
Comment: One commenter was concerned about the lack of specific
quantitative measures for triggering placement of providers on non-
random prepayment complex medical review. The commenter recommended
that we establish 30 percent as the national probe denial rate for
triggering non-random prepayment complex medical review.
Response: In order for the contractors to have sufficient
flexibility to guard the integrity of the Medicare Trust Fund, we leave
the criteria for triggering review to the contractor's discretion. This
allows the contractors to provide the specific level of review that
best enables them to work with the provider or supplier to lower their
error rate.
Comment: One commenter indicated that although we recommend
limiting agency probe edits to 20 to 40 claims, and limiting service
specific probe edits to 100 claims, we do not provide direction as to a
minimum number of claims to be reviewed when determining whether a
provider or supplier is likely to have a sustained or high level of
payment error rate. The commenter recommended that we create criteria
for a minimum number of records to be reviewed before determining that
a provider or supplier has a likelihood of sustained or high level of
payment error. The commenter stated that this should be no fewer than
10 claims on a particular probe for a quarter. Another commenter asked
if provider-specific probe reviews should only include claims for the
particular item or service that may be billed in error.
Response: The minimum number of claims to be reviewed in a probe
will vary across provider and supplier type, volume, and service.
Quarterly termination evaluation does not entail a probe. The
contractor evaluates claims reviewed under the non-random prepayment
complex medical review in a quarter and determines the error rate for
selected claims during the quarter. The probe is used to establish the
initial error rate only. The contractor does attempt to focus provider-
specific probe review on those claims with items or services that may
be billed in error. In the case of service specific review, the 70
percent reduction will be determined against the service-wide error
rate. In some cases, service-specific review becomes a catalyst for
provider-specific review of a subset of providers. In this instance,
that subset would be measured against their own individual error rates.
This is consistent with our Internet-Only Manual 100-08, Chapter 3,
section 3.11.1.2.
Comment: One commenter requested notice and comment rulemaking on
the definition of ``complex medical review.''
[[Page 55758]]
Response: The definition and description of ``complex medical
review'' were provided in the proposed rule (70 FR 58653, October 7,
2005), and as such, were subjected to notice and comment rulemaking.
Comment: Two commenters urged us to revise the proposed provisions
that require contractors terminate a provider's or supplier's non-
random prepayment complex medical review and remove any language
establishing a minimum timeframe that providers or suppliers are
subject to review.
Response: We agree with the commenters and have clarified in Sec.
421.505(b) (proposed Sec. 421.405(b)) that contractors may extend non-
random prepayment complex medical review in certain cases and have
clarified in Sec. 421.505(a) (proposed Sec. 421.405(a)) that there is
no minimum timeframe that a provider or supplier must be on review.
Unless an exception applies under Sec. 421.505(b) (proposed Sec.
421.405(b)) a provider or supplier must be removed from review if it
meets either the 1 year or 70 percent criteria set forth in Sec.
421.505(a) (proposed Sec. 421.405(a)), and may be removed at any time
at the discretion of the contractor.
Comment: One commenter stated that updated error rate reports from
the contractor to the provider need to be timely and specific,
demonstrate individual claims decisions (paid or unpaid), and show a
detailed accounting of how the quarterly error rate was calculated or
updated.
Response: We agree that the error rate reports should be given to
providers with a narrative explanation. We will provide specific manual
instructions in IOM Manual 100-08 (Program Integrity Manual) to our
contractors in this regard after the release of this final rule.
Comment: One commenter questioned how the error rate percentage is
determined. Specifically the commenter asked if it is based on dollar
amount, days of coverage, or if it depends on the type of service
billed.
Response: The error rate percentage is based on dollars.
E. Comments Regarding the Proposed Documentation Requirements
Comment: We received several comments stating that the 10-minute
estimated time for obtaining medical records discussed in the proposed
rule (70 FR 58652, October 7, 2005) is not the correct estimate of
needed time.
Response: In response to these comments, we have updated our
estimate in the Collection of Information Requirements section of this
final rule to 20 minutes to account for variations across providers or
suppliers.
Comment: Several commenters expressed concern that medical records
and chart notes should not be relied upon to determine Medicare
eligibility. The commenters believe that the medical records a supplier
must collect and submit are inherently ambiguous, subjective, and not
suited for uniform review. The commenters also believe that physicians
do not typically document specific Medicare coverage criteria in their
medical records, and the records are not created with an intention that
they will be reviewed by third parties who are not familiar with the
patients and their medical condition. The commenters are concerned that
requiring physicians to document the medical records in this fashion
will place a substantial burden on the physicians, cause nonclinicians
to interfere with the prescribing physicians, and will create a new and
relatively unfamiliar documentation scheme.
Response: This final rule does not change existing documentation
requirements. We believe that current documentation requirements for
providers and suppliers are designed to provide a comprehensive picture
of a patient's history and condition. CMS and our contractors have
implemented extensive educational outreach to both suppliers and the
medical community pertaining to documentation requirements.
We require under Sec. 421.505(a)(2) (proposed Sec. 421.405(a)(2))
that providers and suppliers submit supporting medical documentation
for claims under review in order for our contractors to be able to
compute an error rate based on current claims. If the contractor is
unable to calculate an error rate due to the failure or refusal by a
provider or supplier to submit requested medical documentation, we have
clarified in Sec. 421.505(b)(1) (proposed Sec. 421.405(b)(1)) that
the contractor may extend non-random prepayment complex medical review
for such a provider or supplier. Without sufficient medical records to
calculate the quarterly error rate the contractor is unable to apply
the regulation's criteria to a provider or supplier in determining
whether to remove it from review. We believe it is a prerequisite for
these rules to apply that providers and suppliers submit the required
medical documentation for claims while they are on non-random
prepayment complex medical review.
Comment: One commenter estimated that the burden for a supplier to
locate and obtain the supporting documentation for a claim and forward
the materials to the Medicare contractor for review will take 4.71
hours per claim.
Response: We do not believe that this time is typical across
provider types. In any event, we did not propose to change
documentation requirements.
F. General Comments
Comment: One commenter indicated that medical review findings are
critical to performing focused education. The commenter stated that
without the identified errors, local provider education and training
would be less effective. The commenter believes that education would be
general, based on global findings, and not specific to the provider's
issue.
Response: We agree that there are different interventions,
including education, available to our contractors. This regulation does
not limit those interventions.
Comment: One commenter indicated that it would be difficult to
determine if shifts to other codes not subject to review are
inappropriate if claims for those services are not reviewed with
records.
Response: Nothing in this regulation precludes the contractor from
performing record review to determine if an inappropriate shift in
billing codes occurred. However, we are not requiring such additional
review since in some cases shifts may be readily explained from data
analysis alone.
Comment: One commenter inquired if the referral to benefit
integrity could be delayed while additional provider education and
validation are performed.
Response: Referral to benefit integrity may be delayed if
additional provider education is needed and/or further validation is
needed to evaluate a provider or supplier's error rate. A contractor
may need to extend review of a provider or supplier beyond the 1-year
timeframe or even if the initial error rate has been reduced by 70
percent or more if the contractor needs to further validate whether the
provider or supplier has properly reduced its error rate. In some
cases, a provider or supplier may use improper billing practices to
reduce its error rate to minimize or avoid review. We proposed at Sec.
421.405(b)(1) to extend review beyond 1 year if a provider or supplier
engaged in two specific types of improper billing practices: The
provider or supplier stopped billing the code under review or shifted
billing to another inappropriate code to avoid proper calculation of
the error rate.
In the final rule, we have added two more bases for the contractor
to extend review at Sec. 421.505(b)(1) (proposed Sec. 421.405(b)(1))
and have clarified that
[[Page 55759]]
review may be extended even if the provider or supplier has been on
review for 1 year or has reduced its initial error rate by 70 percent
or more. In addition to the proposed bases to extend review, the
contractor may also extend review where the provider or supplier fails
to respond to requests for medical records or the contractor determines
the provider or supplier is engaging in improper claims or billing-
related activities.
Because we cannot anticipate all types of improper claims or
billing-related practices that providers and suppliers may engage in,
we believe it is important that contractors have discretion to extend
non-random prepayment complex medical review in any instance where the
contractor determines the provider or supplier is engaging in improper
claims or billing activities to avoid review. For example, a contractor
may extend review if the provider or supplier starts billing under a
different provider identification number with apparent intent to avoid
proper calculation of the error rate. We believe the proposed bases for
a contractor extending review may have fallen short of addressing all
situations where the contractor may need to extend non-random
prepayment complex medical review to evaluate whether the initial error
rate has been appropriately reduced, and therefore, we are revising
Sec. 421.505(b)(1) (proposed Sec. 421.405(b)(1)) to encompass these
additional types of situations.
If there is potential fraud, we believe it is vital for the
reviewing contractor to quickly make the referral to Benefit Integrity.
The contractor responsible for performing the benefit integrity review
can validate if potential fraud has occurred or is ongoing. If the
contractor does not find any evidence of fraud, then the benefit
integrity contractor can still provide education to the provider. If
the contractor detects possible fraud at any time during the medical
review process, the contractor would refer the issue to the contractor
responsible for benefit integrity review.
Comment: Two commenters recommended that the proposed timeframe to
update the claims processing system should be changed from 2 to 5
business days once a provider or supplier is taken off of prepayment
complex medical review. The commenters also stated that the system
security regulations will prevent most contractors from discontinuing
an edit in 2 business days.
Response: Although we are not aware of what system security
regulations the commenter is speaking of, we are revising Sec.
421.505(c)(2) (proposed Sec. 421.405(c)(2)) to state that the
contractors' claims processing system must be updated within 5 business
days after the contractor determines that the provider or supplier
should be terminated from non-random prepayment complex medical review.
Comment: A number of commenters indicated that we have not issued
instructions that indicate that documentation requirements for power
mobility devices (PMDs) vary by patient diagnosis.
Response: We agree that we have not issued instructions that
indicate that document requirements for power mobility devices vary by
patient diagnosis. In addition, we believe that the example included in
the proposed rule (70 FR 58651) was an inappropriate example, and
therefore, we are not including that example as part of this final
rule.
Comment: One commenter stated that, when a provider or supplier is
terminated from non-random prepayment complex medical review and a new
probe review must be performed to determine if there is a high level of
payment error, the probe review cost per claim is significantly higher
than provider-specific prepayment review.
Response: We realize that it may be more costly to complete a new
probe review; however, we believe requiring a new probe provides
assurance to the public that non-random prepayment complex review is
data driven and its impact on providers and suppliers is not to be
taken lightly. Contractors need to allocate resources as efficiently as
possible to protect the Medicare Trust Fund.
Comment: One commenter asked that we distinguish between the
medical role of the physician and the collaborative role of the
supplier. The commenter believes it is not the role of the supplier to
review, analyze, and interpret medical records to fill the treating
physician's prescription, and that it is not in the best interest of
the beneficiary for the supplier to overturn the judgment of the
patient's treating physician.
Response: This final rule does not add any new documentation
requirements. We note that it is the supplier's responsibility to
provide a legible copy of the written prescription and any other
required information. We believe that a party engaged in healthcare-
related business should ensure that their staff has adequate expertise
to carry out its responsibilities, and should obtain the training
necessary to achieve and maintain that level of expertise.
The supplier should obtain as much documentation from the patient's
medical record as it needs to determine if the Medicare coverage
criteria for payment have been met. If the information in the patient's
medical record does not adequately support the medical necessity for
the item, then the supplier is liable for the dollar amount of the
assigned claims involved unless a properly executed advance beneficiary
notice (ABN) of possible denial has been obtained.
Comment: One commenter recommended that we develop an expanded
version of the current Certificate of Medical Necessity (CMN), or a
template that employs several open-ended questions that could easily be
used by physicians, suppliers, and beneficiaries to determine if
medical necessity exists and to document that need.
Response: This comment is outside the scope of this regulation. We
do not address CMNs in this regulation.
Comment: One commenter asked if we expect all non-random prepayment
complex medical review edits to be selecting 100 percent of a
provider's claims for at least 1 year.
Response: No, contractors continue to have the flexibility to do
less than 100 percent prepayment review.
Comment: One commenter asked if the 1-year timeframe is for each
provider or supplier in a progressive corrective action case, or for
the progressive corrective action case itself.
Response: The 1-year timeframe is for each provider placed on non-
random prepayment complex medical review.
Comment: One commenter asked if the probe review finds that a
provider is submitting claims to Medicare for a service that is not a
Medicare benefit, would a 100 percent non-random prepayment review be
appropriate until the situation is corrected.
Response: If the probe review finds that a provider is submitting
claims to Medicare for a service that is not a Medicare benefit, a 100
percent non-random prepayment review is an option open to the
contractor to correct the situation. This regulation applies to these
types of claims, as well as other inappropriate claims. If the provider
or supplier is billing non-covered services under covered codes, the
contractor may wish to refer to the contractor responsible for benefit
integrity review for fraud or abuse investigation. The contractor
responsible for benefit integrity review has the option of continuing
prepayment review during their investigative process.
Although we did not receive comments on what entities are
[[Page 55760]]
considered CMS contractors, we want to clarify that a new type of
contractor (as mandated by the MMA), the Medicare Administrative
Contractors (MACs), are also contractors for purposes of this
regulation. In the proposed rule, we stated that we enter into
contractual agreements with contractors (for example, intermediaries,
carriers, and program safeguard contractors (PSCs)) to perform medical
review functions to ensure that items or services are covered and are
reasonable and necessary in accordance with Medicare coverage policies
and program instructions. For clarity, we are adding MACs to the types
of contractors subject to these regulations and clarifying that this
rule only applies to medical review not for benefit integrity purposes.
Section 421.500 (proposed Sec. 421.400) is revised to read as
follows: ``CMS enters into contractual agreements with intermediaries,
carriers, program safeguard contractors (PSCs), and Medicare
Administrative Contractors (MACs) to perform medical review functions
to ensure that items or services are covered and are reasonable and
necessary in accordance with Medicare coverage policies and program
instructions.
IV. Provisions of the Final Rule
After the publication of the October 7, 2005 proposed rule, we
published a final rule adding regulations to Part 421, subpart E.
Therefore, the regulations in this final rule are finalized in Part
421, subpart F and the sections are renumbered as indicated throughout
this final rule. We are also adopting the provisions as set forth in
the proposed rule with the following changes.
In Sec. 421.500 (proposed Sec. 421.400), although we did not
receive comments on what entities are considered CMS contractors, we
are clarifying that the Medicare Administrative Contractors (MACs), are
also contractors subject to this regulation. In the proposed rule, we
stated that we enter into contractual agreements with contractors (for
example, intermediaries, carriers, and program safeguard contractors
(PSCs)) to perform medical review functions to ensure that items or
services are covered and are reasonable and necessary in accordance
with Medicare coverage policies and program instructions. When the
proposed rule was published in 2005, the MACs were not yet established
and only intermediaries, carriers, and PSCs were conducting medical
review. Now that MACs are in operation, we are clarifying that MACs, as
required by the statute, are also subject to this regulation. We are
also clarifying in Sec. 421.500 (proposed Sec. 421.400) that this
rule only applies to medical review not for benefit integrity purposes.
Section 421.500 (proposed Sec. 421.400) is revised to read as follows:
``CMS enters into contractual agreements with intermediaries, carriers,
program safeguard contractors (PSCs), and Medicare Administrative
Contractors (MACs) to perform medical review functions not for benefit
integrity purposes to ensure that items or services are covered and are
reasonable and necessary in accordance with Medicare coverage policies
and program instructions.
In Sec. 421.501 (proposed Sec. 421.401), we are adding the
definition of ``contractor'' as used in this subpart.
We are clarifying in Sec. 421.505(a) (proposed Sec. 421.405(a))
that there is no minimum timeframe that a provider or supplier must be
on review. We are also correcting a technical error from the proposed
rule where we stated ``a contractor may terminate a provider or
supplier'' to read ``a contractor must terminate a provider or
supplier'' (70 FR 58653). Unless an exception applies under Sec.
421.505(b) (proposed Sec. 421.405(b)), providers and suppliers must be
removed if they meet either the 70 percent reduction in error rate
criterion or have been on review for 1 year from the initiation of such
review. Providers and suppliers may also be removed at any time at the
discretion of the contractor.
We are revising Sec. 421.505(b)(1) (proposed Sec. 421.405(b)(1))
to state that contractors have the discretion to extend non-random
prepayment complex medical review if a provider or supplier fails to
respond to requests for medical records, stops billing the code under
review, shifts billing to another inappropriate code to avoid proper
calculation of the error rate, or engages in any other improper claims
or billing-related activity to avoid non-random prepayment complex
medical review.
We are revising Sec. 421.505(c)(2) (proposed Sec. 421.405(c)(2))
to state that the contractors' claims processing system must be updated
within 5 business days after the contractor determines that the
provider or supplier should be terminated from non-random prepayment
complex medical review.
In Sec. 421.405(d) of the proposed rule, we stated that
contractors must periodically reevaluate the provider or supplier's
data and, if necessary, must place a provider or supplier that appears
to have resumed a high level of payment error on complex medical
review. Due to contractor resources, we are revising the language at
Sec. 421.505(d)(1) (proposed Sec. 421.405(d)(1)) to state that
contractors may periodically reevaluate the provider or supplier's data
and, if necessary, may place a provider or supplier that appears to
have resumed a high level of payment error on complex medical review.
In Sec. 421.505(d)(1) (proposed Sec. 421.405(d)(1)), we are
correcting a technical error from the proposed rule at Sec. 421.405(d)
to state that a provider or supplier found to have resumed a high level
of payment error is placed back on ``non-random prepayment complex
medical review.'' In Sec. 421.505(d)(2) (proposed Sec.
421.405(d)(2)), we have also clarified that a provider or supplier is
not placed back on such review earlier than 6 months after termination
of a previous non-random prepayment complex medical review.
V. Collection of Information Requirements
Under the Paperwork Reduction Act of 1995, we are required to
provide 30-day notice in the Federal Register and solicit public
comment before a collection of information requirement is submitted to
the Office of Management and Budget (OMB) for review and approval. In
order to fairly evaluate whether an information collection should be
approved by OMB, section 3506(c)(2)(A) of the Paperwork Reduction Act
of 1995 requires that we solicit comment on the following issues:
The need for the information collection and its usefulness
in carrying out the proper functions of our agency.
The accuracy of our estimate of the information collection
burden.
The quality, utility, and clarity of the information to be
collected.
Recommendations to minimize the information collection
burden on the affected public, including automated collection
techniques.
In summary, Sec. 421.505 (proposed Sec. 421.405) outlines the
requirements and process for the termination and extension of non-
random prepayment complex medical review, a form of complex medical
review. Contractors conduct complex medical review to determine whether
items or services billed are covered, correctly coded, and are
reasonable and necessary for the condition of the patient. Under
complex medical review the provider or supplier must submit a copy of
the medical records that support the items or services billed.
The burden associated with this section is the time and effort
necessary for the provider or supplier of services to locate and obtain
the supporting documentation for the claim to Medicare and to forward
the materials for submission to Medicare contractors for review. We
expect that this
[[Page 55761]]
information would generally be maintained by suppliers and or providers
as a normal course of business and that this information will be
readily available.
Based on public comments, we revised the burden estimate associated
with this requirement. We increased the allotted time from 10 to 20
minutes per provider or supplier to locate, photocopy, and transmit
this information to the contractor upon request.
The total annual burden for all of the Medicare providers and
suppliers associated with this requirement is estimated to be 966,667
hours (2.9 million requests for medical records x 20 minutes per
provider or supplier). The burden associated with this information
collection requirement is currently approved under OMB control number
0938-0969 with a January 31, 2010 expiration date.
Table 1--Estimated Annual Reporting and Recordkeeping Burden
----------------------------------------------------------------------------------------------------------------
Burden per
OMB control No. Respondents Responses response Total annual
(minutes) burden (hours)
----------------------------------------------------------------------------------------------------------------
0938-0969................................... 1,160,000 2,900,000 20 966,667
----------------------------------------------------------------------------------------------------------------
Total................................... ............... ............... ............... 966,667
----------------------------------------------------------------------------------------------------------------
VI. Regulatory Impact
We have examined the impacts of this rule as required by Executive
Order 12866 on Regulatory Planning and Review (September 30, 1993, as
further amended), the Regulatory Flexibility Act (RFA) (September 19,
1980, Pub. L. 96-354), section 1102(b) of the Social Security Act,
section 202 of the Unfunded Mandates Reform Act of 1995 (Pub. L. 104-
4), Executive Order 13132 on Federalism (August 4, 1999), and the
Congressional Review Act (5 U.S.C. 804(2)).
Executive Order 12866 (as amended by Executive Order 13258) directs
agencies to assess all costs and benefits of available regulatory
alternatives and, if regulation is necessary, to select regulatory
approaches that maximize net benefits (including potential economic,
environmental, public health and safety effects, distributive impacts,
and equity). A regulatory impact analysis (RIA) must be prepared for
major rules with economically significant effects ($100 million or more
in any 1 year). This rule does not reach the economic threshold and
thus is not considered a major rule.
The RFA requires agencies to analyze options for regulatory relief
of small businesses. For purposes of the RFA, small entities include
small businesses, nonprofit organizations, and small governmental
jurisdictions. Most hospitals and most other providers and suppliers
are small entities, either by nonprofit status or by having revenues of
$6.5 million to $31.5 million in any 1 year. Individuals and States are
not included in the definition of a small entity. We are not preparing
an analysis for the RFA because we have determined that this rule would
not have a significant economic impact on a substantial number of small
entities. We believe that this rule would decrease the costs for
providers and suppliers because it establishes guidelines for
terminating a provider or supplier from non-random prepayment complex
medical review. We believe this rule would decrease the time and amount
of resources spent on inappropriate reviews and would ensure that
Medicare payments would not be withheld for extended time periods.
Because a contractor would no longer be maintaining providers or
suppliers on non-random prepayment complex medical review for extended
periods, administrative expenses (for example, copying, mailing, and
the retention of medical documentation) would be reduced.
In addition, section 1102(b) of the Act requires us to prepare a
regulatory impact analysis if a rule may have a significant impact on
the operations of a substantial number of small rural hospitals. This
analysis must conform to the provisions of section 604 of the RFA. For
purposes of section 1102(b) of the Act, we define a small rural
hospital as a hospital that is located outside of a Metropolitan
Statistical Area and has fewer than 100 beds. We are not preparing an
analysis for section 1102(b) of the Act because we have determined that
this rule would not have a significant impact on the operations of a
substantial number of small rural hospitals.
Section 202 of the Unfunded Mandates Reform Act of