Proposed Collection; Comment Request, 12138 [E8-4396]

Agencies

• Office of the Secretary
• DEPARTMENT OF DEFENSE

[Federal Register Volume 73, Number 45 (Thursday, March 6, 2008)]
[Notices]
[Page 12138]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E8-4396]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket No. DoD-2008-HA-0019]


Proposed Collection; Comment Request

AGENCY: Office of the Assistant Secretary of Defense for Health 
Affairs, DoD.

ACTION: Notice.

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    In compliance with Section 3506 (c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Office of the Assistant Secretary of Defense 
for Health Affairs announces a new information collection and seeks 
public comment on the provisions thereof.
    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
proposed information collection; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the information collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology.

DATES: Consideration will be given to all comments received by May 5, 
2008.

ADDRESSES: You may submit comments, identified by docket number and or 
RIN number and title, by any of the following methods:
     Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 1160 
Defense Pentagon, Washington, DC 20301-1160.
    Instructions: All submissions received must include the agency name 
and docket number or Regulatory Information Number (RIN) for this 
Federal Register document. The general policy for comments and other 
submissions from members of the public is to make these submissions 
available for public viewing on the Internet at https://regulations.gov 
as they are received without change, including any personal identifiers 
or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to Office of the 
Assistant Secretary of Defense for Health Affairs (OASD), TRICARE--
Health Program Analysis and Evaluation, ATTN: Ms. Laura Johnson, 16401 
East Centretech Parkway, Aurora, CO 80011-9066.
    Title and OMB Number: TRICARE Dual Eligible Fiscal Intermediary 
(TDEFIC) Provider Satisfaction Survey, OMB Control Number 0720-TBD.
    Needs and Uses: The survey Wisconsin Physician Services (WPS) is to 
administer is a contract requirement that the Government has accepted 
and paid for as part of the contract award. This survey is conducted on 
a monthly basis, and the sample will be drawn from all providers that 
have had a claim processed in the previous week and therefore is not 
limited to just Network Providers. WPS will use the survey to assess 
provider satisfaction, attitudes, and perceptions regarding the claims 
processing and customer services provided by WPS for the TDEFIC in 
order to improve internal operations and customer services to increase 
provider satisfaction.
    Affected Public: Individuals or households; Federal Government.
    Annual Burden Hours: 11,700.
    Number of Respondents: 46,800.
    Responses Per Respondent: 1.
    Average Burden Per Response: .25.
    Frequency: Monthly.

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection

    The goal of this survey effort is to assess TRICARE Provider 
satisfaction, attitudes and perceptions regarding claims processing and 
customer services provided by Wisconsin Physician Services (WPS) under 
the TRICARE Dual Eligible Fiscal Intermediary Contract. This survey is 
part of the WPS proposal in order to meet Section C.7.7.9. of the 
TRICARE contract language which states that; ``The contractor shall 
establish an approach for measuring whether the contractor's customer 
services are achieving highly satisfied TRICARE * * * providers. The 
methods and procedures shall include measurement, calculation and 
reporting provider satisfaction. The contractor shall have established 
methods and procedures to mitigate any identify negative trends for 
provider satisfaction.'' The surveys will be used to monitor provider 
satisfaction and allow WPS the feedback needed to take action to 
improve their customer services and serve the provider better. The 
survey will be conducted monthly and reported to TRICARE Management 
Activity.

    Dated: February 25, 2008
Patricia L. Toppings,
Alternate OSD Federal Register, Liaison Officer, Department of Defense.
 [FR Doc. E8-4396 Filed 3-5-08; 8:45 am]
BILLING CODE 5001-06-P