Renewal of Information Collection; OMB Control Number 1040-0001, DOI Programmatic Clearance for Customer Satisfaction Surveys, 2935-2936 [E8-691]
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Federal Register / Vol. 73, No. 11 / Wednesday, January 16, 2008 / Notices
552a(b) of the Privacy Act, other routine
uses are as follows:
(a) To the U.S. Treasury—for
disbursements and adjustments; and
(b) To the Internal Revenue Service
for reporting of: Payments for mortgage
interest; discharge indebtedness; and
real estate taxes.
(c) To CAIVRS—Records may be
manually keyed into CAIVRS (Credit
Alert Interactive Verification Reporting
System) which is a HUD-sponsored
database that makes a federal debtor’s
delinquency and claim information
available to federal lending and
assistance agencies and private lenders
who issue federally insured or
guaranteed loans for the purpose of
evaluating a loan applicant’s
creditworthiness.
POLICIES AND PRACTICES FOR STORING,
RETRIEVING, ACCESSING, RETAINING, AND
DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:
Electronic files are stored on disc and
backup files are stored on tape. The
original documents (hard copy) are
stored in Tulsa, Oklahoma.
additional information or assistance is
required, contact the Privacy Act Officer
at HUD, 451 Seventh Street, SW., Room
4178, Washington, DC 20410.
CONTESTING RECORD PROCEDURES:
The procedures for requesting
amendment or correction of records
appear in 24 CFR part 16. If additional
information is needed, contact:
(i) In relation to contesting contents of
records, the Privacy Act Officer at HUD,
451 Seventh Street, SW., Room 4178,
Washington, DC 20410; and,
(ii) In relation to appeals of initial
denials, HUD, Departmental Privacy
Appeals Officer, Office of General
Counsel, 451 Seventh Street, SW.,
Washington, DC 20410.
RECORD SOURCE CATEGORIES:
The original information was
transferred from the A43C System; new
records are established using the legal
instruments (i.e., mortgage, deed,
subordinate mortgage, etc.) received
from the mortgagees.
EXEMPTIONS FROM CERTAIN PROVISIONS OF THE
ACT:
None.
RETRIEVABILITY:
Records are retrieved by mortgagor
name and/or social security number.
[FR Doc. E8–603 Filed 1–15–08; 8:45 am]
BILLING CODE 4210–67–P
SAFEGUARDS:
Records are stored in locked cabinets
in rooms to which access is limited to
those personnel who service the
records. Background screening, limited
authorizations and access, with access
limited to authorized personnel;
technical restraints employed with
regard to accessing the records; and
access to automated systems by
authorized users with passwords.
RETENTION AND DISPOSAL:
Are in accordance with HUD Records
Disposition Schedule 2225.6, Appendix
20.
SYSTEM MANAGER(S) AND ADDRESS:
Director, Single Family Post Insurance
Division (System Owner), Department of
Housing and Urban Development, 451
Seventh Street, SW., Room 6232,
Washington, DC 20410.
jlentini on PROD1PC65 with NOTICES
NOTIFICATION PROCEDURE:
For information, assistance, or inquiry
about existence of records, contact the
Privacy Act Officer, 451 Seventh Street,
SW., Room 4178, Washington, DC
20410, in accordance with the
procedures in 24 CFR part 16.
RECORD ACCESS PROCEDURES:
The Department’s rules for providing
access to records to the individual
concerned appear in 24 CFR part 16. If
VerDate Aug<31>2005
17:55 Jan 15, 2008
Jkt 214001
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Renewal of Information Collection;
OMB Control Number 1040–0001, DOI
Programmatic Clearance for Customer
Satisfaction Surveys
Department of the Interior.
Notice; request for comments.
AGENCY:
ACTION:
SUMMARY: We (Department of the
Interior, DOI) plan to ask the Office of
Management and Budget (OMB) to
approve the information collection (IC)
described below. This IC is scheduled to
expire March 31, 2008. As required by
the Paperwork Reduction Act of 1995
and as part of our continuing efforts to
reduce paperwork and respondent
burden, we invite the general public and
other Federal agencies to take this
opportunity to comment on this IC.
DATES: You must submit comments on
or before March 17, 2008.
ADDRESSES: Mail or hand carry
comments to the Department of the
Interior; Office of Policy Analysis;
Attention: Don Bieniewicz; Mail Stop
3530; 1849 C Street, NW., Washington,
DC 20240. If you wish to e-mail
comments, the e-mail address is
Donald_Bieniewicz@ios.doi.gov.
PO 00000
Frm 00055
Fmt 4703
Sfmt 4703
2935
Reference ‘‘DOI Programmatic Clearance
for Customer Satisfaction Surveys’’ in
your e-mail subject line. Include your
name and return address in your e-mail
message and mark your message for
return receipt.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this IC, contact Donald Bieniewicz on
202–208–5978.
SUPPLEMENTARY INFORMATION:
I. Abstract
The Government Performance and
Results Act of 1993 (GPRA) (Pub. L.
103–62) requires agencies to ‘‘improve
Federal program effectiveness and
public accountability by promoting a
new focus on results, service quality,
and customer satisfaction.’’ To fulfill
this responsibility, DOI bureaus and
offices must collect data from their
respective user groups to better
understand the needs and desires of the
public and to respond accordingly. In
addition, customer information helps us
meet requirements of the
Administration’s Program Assessment
Rating Tool (PART), the President’s
Management Agenda (PMA), and
Interior’s Citizen-Centered Customer
Service Policy.
We use customer satisfaction surveys
to help us fulfill our responsibilities to
provide excellence in government by
proactively consulting with those we
serve. This programmatic clearance
provides an expedited approval process
for DOI bureaus and offices to conduct
customer research through external
surveys such as questionnaires and
comment cards. We will use this
information to support all aspects of
planning to include buildings, roads,
interpretive exhibits, and technical
systems. We anticipate that the
information obtained could lead to
reallocation of resources, revisions in
certain agency processes and policies,
development of guidance related to
customer services, and improvement in
the way we serve the American public.
Ultimately, these changes should result
in improvement in services that we
provide to the public and, in turn, the
public perception of DOI.
The proposed renewal covers all of
the organizational units and bureaus in
DOI. Bureaus and offices will
voluntarily obtain information from
their customers and stakeholders. No
one survey will cover all the topic areas;
rather, these topic areas serve as a guide
within which the agencies will develop
questions. Questions may be asked in
languages other than English (e.g.,
Spanish) where appropriate. Topic areas
include:
E:\FR\FM\16JAN1.SGM
16JAN1
jlentini on PROD1PC65 with NOTICES
2936
Federal Register / Vol. 73, No. 11 / Wednesday, January 16, 2008 / Notices
(1) Communication/information/
education. Questions will focus on
customer satisfaction with aspects of
communication/information/products/
education offered. Respondents may be
asked for feedback regarding the
following attributes of the services
provided:
(a) Timeliness.
(b) Consistency.
(c) Ease of Use and Usefulness.
(d) Ease of Information Access.
(e) Helpfulness and Effectiveness.
(f) Quality.
(g) Value for fee paid for information/
product/service.
(h) Level of engagement in
communications process (i.e., whether
respondent feels he/she was asked for
input and whether or not that input was
considered).
(2) Disability accessibility. This area
will focus on customer satisfaction data
related to disability access to DOI
buildings, facilities, trails, etc.
(3) Management practices. This area
covers questions relating to how well
customers are satisfied with DOI
management practices and processes,
what improvements they might make to
specific processes, and whether or not
they feel specific issues were addressed
and reconciled in a timely, courteous,
and responsive manner.
(4) Resource management. We will
ask customers and partners to provide
satisfaction data related to DOI’s ability
to protect, conserve, provide access to,
and preserve natural resources that we
manage.
(5) Rules, regulations, policies. This
area focuses on obtaining feedback from
customers regarding fairness, adequacy,
and consistency in enforcing rules,
regulations, and policies for which DOI
is responsible. It will also help us
understand public awareness of rules
and regulations and whether or not they
are explained in a clear and
understandable manner.
(6) Service delivery. We will seek
feedback from customers regarding the
manner in which DOI delivers services.
Attributes will range from the courtesy
of staff to timeliness of service delivery
and staff knowledge of the services
being delivered.
(7) Technical assistance. Questions
developed within this topic area will
focus on obtaining customer feedback
regarding attributes of technical
assistance, including timeliness, quality,
usefulness, and the skill level of staff
providing this assistance.
(8) Program-specific. Questions for
this area will reflect the specific details
of a program that pertain to its customer
respondents. The questions will address
very specific and/or technical issues
VerDate Aug<31>2005
19:36 Jan 15, 2008
Jkt 214001
related to the program. The questions
will be geared toward gaining a better
understanding about how to provide
specific products and services and the
public’s attitude toward their
usefulness.
(9) General demographics. Some
general demographics may be used to
augment satisfaction questions so that
we can better understand the customer
and improve how we serve that
customer. We may ask customers how
many times they have used a service,
visited a facility within a specific
timeframe, their ethnic group, or their
race.
II. Data
OMB Control Number: 1040–0001.
Title: DOI Programmatic Clearance for
Customer Satisfaction Surveys.
Form Number(s): None.
Type of Request: Extension of an
approved collection.
Affected Public: DOI customers. We
define customers as anyone who uses
DOI resources, products, or services.
This includes internal customers
(anyone within DOI) as well as external
customers (e.g., the American public,
representatives of the private sector,
academia, other government agencies).
Depending upon their role in specific
situations and interactions, citizens and
DOI stakeholders and partners may also
be considered customers. We define
stakeholders to mean groups or
individuals who have an expressed
interest in and who seek to influence
the present and future state of DOI’s
resources, products, and services.
Partners are those groups, individuals,
and agencies who are formally engaged
in helping DOI accomplish its mission.
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.
Estimated Annual Number of
Respondents: 120,000. We estimate
approximately 60,000 respondents will
submit DOI customer satisfaction
surveys and 60,000 will submit
comment cards.
Estimated Total Annual Responses:
120,000.
Estimated Time per Response: 15
minutes for a customer survey; 3
minutes for a comment card.
Estimated Total Annual Burden
Hours: 18,000.
III. Request for Comments
We invite comments concerning this
IC on:
(1) Whether or not the collection of
information is necessary, including
whether or not the information will
have practical utility;
(2) the accuracy of our estimate of the
burden for this collection of
information;
PO 00000
Frm 00056
Fmt 4703
Sfmt 4703
(3) ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) ways to minimize the burden of
the collection of information on
respondents.
Comments that you submit in
response to this notice are a matter of
public record. We will include and/or
summarize each comment in our request
to OMB to approve this IC. Before
including your address, phone number,
e-mail address, or other personal
identifying information in your
comment, you should be aware that
your entire comment, including your
personal identifying information, may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Dated: January 11, 2008.
Benjamin Simon,
Acting Assistant Director, Office of Policy
Analysis, U.S. Department of the Interior.
[FR Doc. E8–691 Filed 1–15–08; 8:45 am]
BILLING CODE 4310–RK–P
DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R9–IA–2007–N0004]; [96300–1671–
0000]
Issuance of Permits
Fish and Wildlife Service,
Interior.
ACTION: Notice of issuance of permits for
marine mammals.
AGENCY:
SUMMARY:
The following permits were
issued.
Documents and other
information submitted with these
applications are available for review,
subject to the requirements of the
Privacy Act and Freedom of Information
Act, by any party who submits a written
request for a copy of such documents to:
U.S. Fish and Wildlife Service, Division
of Management Authority, 4401 North
Fairfax Drive, Room 212, Arlington,
Virginia 22203; fax 703/358–2281.
FOR FURTHER INFORMATION CONTACT:
Division of Management Authority,
telephone 703/358–2104.
SUPPLEMENTARY INFORMATION: Notice is
hereby given that on the dates below, as
authorized by the provisions of the
Marine Mammal Protection Act of 1972,
as amended (16 U.S.C. 1361 et seq.), the
Fish and Wildlife Service issued the
requested permits subject to certain
conditions set forth therein.
ADDRESSES:
E:\FR\FM\16JAN1.SGM
16JAN1
]]>Agencies
[Federal Register Volume 73, Number 11 (Wednesday, January 16, 2008)]
[Notices]
[Pages 2935-2936]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E8-691]
=======================================================================
-----------------------------------------------------------------------
DEPARTMENT OF THE INTERIOR
Office of the Secretary
Renewal of Information Collection; OMB Control Number 1040-0001,
DOI Programmatic Clearance for Customer Satisfaction Surveys
AGENCY: Department of the Interior.
ACTION: Notice; request for comments.
-----------------------------------------------------------------------
SUMMARY: We (Department of the Interior, DOI) plan to ask the Office of
Management and Budget (OMB) to approve the information collection (IC)
described below. This IC is scheduled to expire March 31, 2008. As
required by the Paperwork Reduction Act of 1995 and as part of our
continuing efforts to reduce paperwork and respondent burden, we invite
the general public and other Federal agencies to take this opportunity
to comment on this IC.
DATES: You must submit comments on or before March 17, 2008.
ADDRESSES: Mail or hand carry comments to the Department of the
Interior; Office of Policy Analysis; Attention: Don Bieniewicz; Mail
Stop 3530; 1849 C Street, NW., Washington, DC 20240. If you wish to e-
mail comments, the e-mail address is Donald--Bieniewicz@ios.doi.gov.
Reference ``DOI Programmatic Clearance for Customer Satisfaction
Surveys'' in your e-mail subject line. Include your name and return
address in your e-mail message and mark your message for return
receipt.
FOR FURTHER INFORMATION CONTACT: To request additional information
about this IC, contact Donald Bieniewicz on 202-208-5978.
SUPPLEMENTARY INFORMATION:
I. Abstract
The Government Performance and Results Act of 1993 (GPRA) (Pub. L.
103-62) requires agencies to ``improve Federal program effectiveness
and public accountability by promoting a new focus on results, service
quality, and customer satisfaction.'' To fulfill this responsibility,
DOI bureaus and offices must collect data from their respective user
groups to better understand the needs and desires of the public and to
respond accordingly. In addition, customer information helps us meet
requirements of the Administration's Program Assessment Rating Tool
(PART), the President's Management Agenda (PMA), and Interior's
Citizen-Centered Customer Service Policy.
We use customer satisfaction surveys to help us fulfill our
responsibilities to provide excellence in government by proactively
consulting with those we serve. This programmatic clearance provides an
expedited approval process for DOI bureaus and offices to conduct
customer research through external surveys such as questionnaires and
comment cards. We will use this information to support all aspects of
planning to include buildings, roads, interpretive exhibits, and
technical systems. We anticipate that the information obtained could
lead to reallocation of resources, revisions in certain agency
processes and policies, development of guidance related to customer
services, and improvement in the way we serve the American public.
Ultimately, these changes should result in improvement in services that
we provide to the public and, in turn, the public perception of DOI.
The proposed renewal covers all of the organizational units and
bureaus in DOI. Bureaus and offices will voluntarily obtain information
from their customers and stakeholders. No one survey will cover all the
topic areas; rather, these topic areas serve as a guide within which
the agencies will develop questions. Questions may be asked in
languages other than English (e.g., Spanish) where appropriate. Topic
areas include:
[[Page 2936]]
(1) Communication/information/education. Questions will focus on
customer satisfaction with aspects of communication/information/
products/education offered. Respondents may be asked for feedback
regarding the following attributes of the services provided:
(a) Timeliness.
(b) Consistency.
(c) Ease of Use and Usefulness.
(d) Ease of Information Access.
(e) Helpfulness and Effectiveness.
(f) Quality.
(g) Value for fee paid for information/product/service.
(h) Level of engagement in communications process (i.e., whether
respondent feels he/she was asked for input and whether or not that
input was considered).
(2) Disability accessibility. This area will focus on customer
satisfaction data related to disability access to DOI buildings,
facilities, trails, etc.
(3) Management practices. This area covers questions relating to
how well customers are satisfied with DOI management practices and
processes, what improvements they might make to specific processes, and
whether or not they feel specific issues were addressed and reconciled
in a timely, courteous, and responsive manner.
(4) Resource management. We will ask customers and partners to
provide satisfaction data related to DOI's ability to protect,
conserve, provide access to, and preserve natural resources that we
manage.
(5) Rules, regulations, policies. This area focuses on obtaining
feedback from customers regarding fairness, adequacy, and consistency
in enforcing rules, regulations, and policies for which DOI is
responsible. It will also help us understand public awareness of rules
and regulations and whether or not they are explained in a clear and
understandable manner.
(6) Service delivery. We will seek feedback from customers
regarding the manner in which DOI delivers services. Attributes will
range from the courtesy of staff to timeliness of service delivery and
staff knowledge of the services being delivered.
(7) Technical assistance. Questions developed within this topic
area will focus on obtaining customer feedback regarding attributes of
technical assistance, including timeliness, quality, usefulness, and
the skill level of staff providing this assistance.
(8) Program-specific. Questions for this area will reflect the
specific details of a program that pertain to its customer respondents.
The questions will address very specific and/or technical issues
related to the program. The questions will be geared toward gaining a
better understanding about how to provide specific products and
services and the public's attitude toward their usefulness.
(9) General demographics. Some general demographics may be used to
augment satisfaction questions so that we can better understand the
customer and improve how we serve that customer. We may ask customers
how many times they have used a service, visited a facility within a
specific timeframe, their ethnic group, or their race.
II. Data
OMB Control Number: 1040-0001.
Title: DOI Programmatic Clearance for Customer Satisfaction
Surveys.
Form Number(s): None.
Type of Request: Extension of an approved collection.
Affected Public: DOI customers. We define customers as anyone who
uses DOI resources, products, or services. This includes internal
customers (anyone within DOI) as well as external customers (e.g., the
American public, representatives of the private sector, academia, other
government agencies). Depending upon their role in specific situations
and interactions, citizens and DOI stakeholders and partners may also
be considered customers. We define stakeholders to mean groups or
individuals who have an expressed interest in and who seek to influence
the present and future state of DOI's resources, products, and
services. Partners are those groups, individuals, and agencies who are
formally engaged in helping DOI accomplish its mission.
Respondent's Obligation: Voluntary.
Frequency of Collection: On occasion.
Estimated Annual Number of Respondents: 120,000. We estimate
approximately 60,000 respondents will submit DOI customer satisfaction
surveys and 60,000 will submit comment cards.
Estimated Total Annual Responses: 120,000.
Estimated Time per Response: 15 minutes for a customer survey; 3
minutes for a comment card.
Estimated Total Annual Burden Hours: 18,000.
III. Request for Comments
We invite comments concerning this IC on:
(1) Whether or not the collection of information is necessary,
including whether or not the information will have practical utility;
(2) the accuracy of our estimate of the burden for this collection
of information;
(3) ways to enhance the quality, utility, and clarity of the
information to be collected; and
(4) ways to minimize the burden of the collection of information on
respondents.
Comments that you submit in response to this notice are a matter of
public record. We will include and/or summarize each comment in our
request to OMB to approve this IC. Before including your address, phone
number, e-mail address, or other personal identifying information in
your comment, you should be aware that your entire comment, including
your personal identifying information, may be made publicly available
at any time. While you can ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Dated: January 11, 2008.
Benjamin Simon,
Acting Assistant Director, Office of Policy Analysis, U.S. Department
of the Interior.
[FR Doc. E8-691 Filed 1-15-08; 8:45 am]
BILLING CODE 4310-RK-P
