Notice of Request for Comments on Renewal of a Currently Approved Information Collection: FMCSA COMPASS Portal Customer Satisfaction Assessment, 19753 [E7-7410]

Agencies

• Federal Motor Carrier Safety Administration
• DEPARTMENT OF TRANSPORTATION

[Federal Register Volume 72, Number 75 (Thursday, April 19, 2007)]
[Notices]
[Page 19753]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E7-7410]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2007-27389]


Notice of Request for Comments on Renewal of a Currently Approved 
Information Collection: FMCSA COMPASS Portal Customer Satisfaction 
Assessment

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice; request for information.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the new Information Collection Request 
(ICR) described below to the Office of Management and Budget (OMB) for 
review and approval. This information collection involves the 
assessment of FMCSA's strategic decision to integrate its Information 
Technology (IT) with its business processes using portal technology to 
consolidate its systems and databases and launch a modernization 
initiative to create the FMCSA COMPASS Portal. The information to be 
collected will be used to assess the satisfaction of Federal, State and 
industry customers with the FMCSA COMPASS Portal. The Agency published 
a Federal Register notice allowing for a 60-day comment period on the 
ICR in October 2006 (71 FR 61824, Oct. 19, 2006). The Agency did not 
receive any comments from the public that were responsive to this 
notice.

DATES: Please send your comments by May 21, 2007. OMB must receive your 
comments by this date in order to act quickly on the ICR.

ADDRESSES: You may submit comments to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, 725 Seventeenth 
Street, NW., Washington, DC 20503, Attention: DOT/FMCSA Desk Officer.

FOR FURTHER INFORMATION CONTACT: Mr. Bill Coleman, Federal Motor 
Carrier Safety Administration, 400 Seventh Street, SW., Washington, DC 
20590; phone: (202) 366-4440; fax: (202) 493-0679; e-mail: 
bill.coleman@dot.gov. Office hours are from 9 a.m. to 5 p.m., Monday 
through Friday, except Federal holidays.

SUPPLEMENTARY INFORMATION:
    Title: FMCSA Portal Customer Satisfaction Assessment.
    OMB Control Number: 2126-xxxx.
    Type of Request: Approval of a new information collection.
    Respondents: Federal, State, and motor carrier industry customers/
users.
    Estimated Number of Respondents: 142,691 [140,000 motor carrier 
industry respondents + 2,691 State government users = 142,691].
    Estimated Time per Response: 5 minutes per response.
    Frequency of Response: Three times per year (or every 120 days).
    Estimated Total Annual Burden: 25,106 hours [(5 minutes to complete 
survey x 3 times per year/60 minutes x 140,000 annual industry 
respondents x .70 (70%) response rate = 24,500) + (5 minutes to 
complete survey x 3 times per year/60 minutes x 2,691 State government 
users x .90 (90%) response rate) = 25,106].
    Background: Title II, section 207 of the E-Government Act of 2002, 
(Pub. L. 107-347, April 17, 2003) requires Government agencies to 
improve the methods by which government information, including 
information on the Internet, is organized, preserved, and made 
accessible to the public. FMCSA has made a strategic decision to 
integrate its IT with its business processes as it consolidates its 
systems and databases and launches a modernization initiative called 
COMPASS. COMPASS is FMCSA's agency-wide initiative to improve its 
business processes; integrate them with the Agency's information 
systems; and make them more seamless, secure, and supportive of the 
Agency's mission of saving lives in the years to come.
    FMCSA's 21 information systems are currently operational. However, 
having this many stand-alone systems has led to data quality concerns, 
a need for excessive IDs and passwords, and significant operational and 
maintenance costs. Integrating our information technologies with our 
business processes will, in turn, improve our operations considerably, 
particularly in terms of data quality, ease of use, and reduction of 
maintenance costs.
    In early 2007, FMCSA will launch the first of a series of releases 
of new IT applications to its Federal, State, and industry customers. 
Over the coming years, more than 15 releases are planned, with four 
planned for the next 3 years. These releases will use ``portal 
technology'' to pull together numerous services and functions on a 
single screen and provide tailored services that seek to meet the needs 
of specific constituencies within our customer universe. The FMCSA 
COMPASS Portal will entail considerable expenditure of Federal 
Government dollars over the years and fundamentally impact the nature 
of the relationship between the Agency and its Federal, State, and 
industry customers. Consequently, the Agency intends to conduct regular 
and ongoing assessments of customer satisfaction with COMPASS.
    The primary purposes of this assessment are to determine the extent 
to which newly released FMCSA COMPASS Portal services meet the needs of 
Agency customers, identify and prioritize additional modifications, and 
determine the extent that the Portal has affected FMCSA's relationships 
with its main customer groups. The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction with specific items;
     Performance of contractor (for the system) against 
established objectives;
     Desired adjustments and modifications to systems;
     Value of investment to FMCSA and DOT;
     Features that customers like best; and
     Customer ideas for improving the site.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the FMCSA's performance; (2) the accuracy 
of the estimated burden; (3) ways for the FMCSA to enhance the quality, 
usefulness, and clarity of the collected information; and (4) ways that 
the burden could be minimized without reducing the quality of the 
collected information.

    Issued on: April 10, 2007.
D. Marlene Thomas,
Associate Administrator, Administration.
[FR Doc. E7-7410 Filed 4-18-07; 8:45 am]
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