Agency Information Collection Activities Under OMB Review, 846-848 [E6-22656]
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Federal Register / Vol. 72, No. 4 / Monday, January 8, 2007 / Notices
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0567]
Agency Information Collection
Activities Under OMB Review
National Cemetery
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
SUMMARY: In compliance with the
Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501–21), this notice
announces that the National Cemetery
Administration (NCA), Department of
Veterans Affairs, has submitted the
collection of information abstracted
below to the Office of Management and
Budget (OMB) for review and comment.
The PRA submission describes the
nature of the information collection and
its expected cost and burden; it includes
the actual data collection instrument.
DATES: Comments must be submitted on
or before February 7, 2007.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov; or to VA’s OMB
Desk Officer, OMB Human Resources
and Housing Branch, New Executive
Office Building, Room 10235,
Washington, DC 20503, (202) 395–7316.
Please refer to ‘‘OMB Control No. 2900–
0567’’ in any correspondence.
jlentini on PROD1PC65 with NOTICES
FOR FURTHER INFORMATION OR A COPY OF
THE SUBMISSION CONTACT: Denise
McLamb, Initiative Coordination
Service (005G1), Department of Veterans
Affairs, 810 Vermont Avenue, NW.,
Washington, DC 20420, (202) 565–8374,
FAX (202) 565–7870 or e-mail:
denise.mclamb@mail.va.gov. Please
refer to ‘‘OMB Control No. 2900–0567.’’
SUPPLEMENTARY INFORMATION:
Title: President Memorial Certificate
(PMC), VA Form 40–0247.
OMB Control Number: 2900–0567.
Type of Review: Extension of a
currently approved collection.
Abstract: The President Memorial
Certificate is automatically issued
without a request from the next of kin
as part of processing a death benefits
claim. The PMC allows eligible
recipients (next of kin, other relatives or
friends) to request additional certificates
and/or replacement or corrected
certificates upon the receipt of the
original PMC.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
VerDate Aug<31>2005
17:57 Jan 05, 2007
Jkt 211001
of information was published on
November 1, 2006, at pages 64338–
64339.
Affected Public: Individuals or
households.
Estimated Annual Burden: 8,004
hours.
Estimated Average Burden per
Respondent: 2 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
240,132.
Dated: December 20, 2006.
By direction of the Secretary.
Cindy Stewart,
Program Analyst, Initiative Coordination
Service.
[FR Doc. E6–22654 Filed 1–5–07; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0358]
Agency Information Collection
Activities Under OMB Review
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
SUMMARY: In compliance with the
Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501–21), this notice
announces that the Veterans Benefits
Administration (VBA), Department of
Veterans Affairs, has submitted the
collection of information abstracted
below to the Office of Management and
Budget (OMB) for review and comment.
The PRA submission describes the
nature of the information collection and
its expected cost and burden; it includes
the actual data collection instrument.
DATES: Comments must be submitted on
or before February 7, 2007.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov; or to VA’s OMB
Desk Officer, OMB Human Resources
and Housing Branch, New Executive
Office Building, Room 10235,
Washington, DC 20503, (202) 395–7316.
Please refer to ‘‘OMB Control No. 2900–
0358’’ in any correspondence.
FOR FURTHER INFORMATION CONTACT:
Denise McLamb, Initiative Coordination
Service (005G1), Department of Veterans
Affairs, 810 Vermont Avenue, NW.,
Washington, DC 20420, (202) 565–8374,
fax (202) 565–7870 or e-mail
denise.mclamb@mail.va.gov. Please
refer to ‘‘OMB Control No. 2900–0358.’’
SUPPLEMENTARY INFORMATION:
Title: Supplemental Information for
Change of Program or Reenrollment
PO 00000
Frm 00119
Fmt 4703
Sfmt 4703
After Unsatisfactory Attendance,
Conduct or Progress, VA Form 22–8873.
OMB Control Number: 2900–0358.
Type of Review: Extension of a
currently approved collection.
Abstract: Veterans and other eligible
persons may change their program of
education under conditions prescribed
by Title 38 U.S.C., Section 3691. A
claimant can normally make one change
of program without VA approval. VA
approval is required if the claimant
makes any additional change of
program. Before VA can approve
benefits for a second or subsequent
change of program, VA must first
determine that the new program is
suitable to the claimant’s aptitudes,
interests, and abilities, or that the cause
of any unsatisfactory progress or
conduct has been resolved before
entering into a different program. VA
Form 22–8873 is used to gather the
necessary information only if the
suitability of the proposed training
program cannot be established from
information already available in the
claimant’s VA education records or the
results of academic or vocational
counseling are not available to VA.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published on
October 3, 2006 at pages 58478–58479.
Affected Public: Individuals or
households.
Estimated Annual Burden: 11,882
hours.
Estimated Average Burden per
Respondent: 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
23,763.
Dated: December 26, 2006.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination
Service.
[FR Doc. E6–22655 Filed 1–5–07; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0569]
Agency Information Collection
Activities Under OMB Review
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
E:\FR\FM\08JAN1.SGM
08JAN1
847
Federal Register / Vol. 72, No. 4 / Monday, January 8, 2007 / Notices
SUMMARY: In compliance with the
Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501–21), this notice
announces that the Veterans Benefits
Administration (VBA), Department of
Veterans Affairs, has submitted the
collection of information abstracted
below to the Office of Management and
Budget (OMB) for review and comment.
The PRA submission describes the
nature of the information collection and
its expected cost and burden and it
includes the actual data collection
instrument.
Comments must be submitted on
or before February 7, 2007.
DATES:
Submit written comments
on the collection of information through
www.Regulations.gov; or to VA’s OMB
Desk Officer, OMB Human Resources
and Housing Branch, New Executive
Office Building, Room 10235,
ADDRESSES:
Customer Service Standards, requires
Federal agencies and departments to
identify and survey its customers to
determine the kind and quality of
FOR FURTHER INFORMATION OR A COPY OF
services they want and their level of
THE SUBMISSION CONTACT: Denise
satisfaction with existing service.
McLamb, Initiative Coordination
Service (005G1), Department of Veterans Customer satisfaction surveys are used
to gauge customer perceptions of VA
Affairs, 810 Vermont Avenue, NW.,
Washington, DC 20420, (202) 565–8374, services as well as customer
expectations and desires.
FAX (202) 565–7870 or e-mail:
An agency may not conduct or
denise.mclamb@mail.va.gov. Please
refer to ‘‘OMB Control No. 2900–0569.’’ sponsor, and a person is not required to
respond to a collection of information
SUPPLEMENTARY INFORMATION:
Title: VA Voluntary Customer Surveys unless it displays a currently valid OMB
control number. The Federal Register
to Implement E.O. 12862.
Notice with a 60-day comment period
OMB Control Number: 2900–0569.
soliciting comments on this collection
Type of Review: Extension of a
of information was published on
currently approved collection.
November 1, 2006, at pages 64335–
Abstract: VBA administers integrated
64338.
programs of benefits and services,
Affected Public: Individuals or
established by law for veterans and their
households and businesses or other forsurvivors, and service personnel.
profits.
Executive Order 12862, Setting
Washington, DC 20503, (202) 395–7316.
Please refer to ‘‘OMB Control No. 2900–
0569’’ in any correspondence.
LISTING OF SURVEY ACTIVITIES
Number of
respondents
Year
Estimated
annual
burden
Frequency of
response
(hours)
Survey of Veterans’ Satisfaction With the VA Compensation and Pension Claims Process—20 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
24,000
24,000
24,000
8,000
8,000
8,000
One-time.
One-time.
One-time.
Survey of Veterans’/Dependents’ and Servicemembers’ Satisfaction With the VA Education Claims Process—20 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
2,968
2,968
2,968
989
989
989
One-time.
One-time.
One-time.
1,000
1,000
1,000
333
333
333
One-time.
One-time.
One-time.
7,560
7,560
7,560
1,260
1,260
1,260
One-time.
One-time.
One-time.
1,992
1,992
1,992
498
498
498
One-time.
One-time
One-time.
Survey of Educational Institution Certifying Officials—20 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
Survey of Veterans’ Satisfaction With the VA Home Loan Guaranty Process—10 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
VA Loan Guaranty Lender Satisfaction Survey—20 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
VA Survey of Veterans’ Satisfaction With the Vocational Rehabilitation & Employment Program—20 Minutes
jlentini on PROD1PC65 with NOTICES
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
3,300
3,300
3,300
1,100
1,100
1,100
One-time.
One-time.
One-time.
2,800
2,800
2,800
280
280
280
One-time.
One-time.
One-time.
Insurance Customer Surveys—6 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
VerDate Aug<31>2005
17:57 Jan 05, 2007
Jkt 211001
PO 00000
Frm 00120
Fmt 4703
Sfmt 4703
E:\FR\FM\08JAN1.SGM
08JAN1
848
Federal Register / Vol. 72, No. 4 / Monday, January 8, 2007 / Notices
LISTING OF SURVEY ACTIVITIES—Continued
Number of
respondents
Year
Estimated
annual
burden
Frequency of
response
(hours)
Outreach Surveys—15 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
4,500
4,500
4,500
1,125
1,125
1,125
One-time.
One-time.
One-time.
380
380
380
760
760
760
One-time.
One-time.
One-time.
6,400
6,400
6,400
747
747
747
One-time.
One-time.
One-time.
Number of respondents
Estimated
annual burden (hours)
360
360
360
1,080
1,080
1,080
One-time.
One-time.
One-time.
3,333
3,333
3,333
One-time.
One-time.
One-time.
Undetermined Focus Groups (Targeted population groups are to be decided)—2 Hours
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
Telephone Survey—7 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
VA REGIONAL OFFICE-BASED SURVEY ACTIVITIES
Year
Frequency of
response
Customer Satisfaction Focus Groups—3 Hours
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
VA Regional Office-Specific Service Improvement Initiatives (Comment Card)—5 Minutes
2007 ...................................................................................................................................................
2008 ...................................................................................................................................................
2009 ...................................................................................................................................................
jlentini on PROD1PC65 with NOTICES
Most customer satisfaction surveys
will be recurring so that VBA can create
ongoing measures of performance and to
determine how well the agency meets
customer service standards. Each
collection of information will consist of
the minimum amount of information
necessary to determine customer needs
and to evaluate VBA’s performance.
Anyone may view the results of
previously administered surveys on the
internet by going to the following VBA
surveys Web site: https://
www.vba.va.gov/surveys/.
The areas of concern to VBA and its
customers may change over time, and it
VerDate Aug<31>2005
17:57 Jan 05, 2007
Jkt 211001
is important to have the ability to
evaluate customer concerns quickly.
OMB will be requested to grant generic
clearance approval for a 3-year period to
conduct customer satisfaction surveys,
focus groups and to send out comment
cards. Participation in the surveys, focus
groups, and comment cards will be
voluntary and the generic clearance will
not be used to collect information
required to obtain or maintain eligibility
for a VA program or benefit. In order to
maximize the voluntary response rates,
the information collection will be
designed to make participation
PO 00000
Frm 00121
Fmt 4703
Sfmt 4703
40,000
40,000
40,000
convenient, simple, and free of
unnecessary barriers. Baseline data
obtained through these information
collections will be used to improve
customer service standards. VBA will
consult with OMB regarding each
specific information collection during
this approval period.
Dated: December 26, 2006.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination
Service.
[FR Doc. E6–22656 Filed 1–5–07; 8:45 am]
BILLING CODE 8320–01–P
E:\FR\FM\08JAN1.SGM
08JAN1
]]>Agencies
[Federal Register Volume 72, Number 4 (Monday, January 8, 2007)]
[Notices]
[Pages 846-848]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E6-22656]
-----------------------------------------------------------------------
DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0569]
Agency Information Collection Activities Under OMB Review
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
[[Page 847]]
SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995
(44 U.S.C. 3501-21), this notice announces that the Veterans Benefits
Administration (VBA), Department of Veterans Affairs, has submitted the
collection of information abstracted below to the Office of Management
and Budget (OMB) for review and comment. The PRA submission describes
the nature of the information collection and its expected cost and
burden and it includes the actual data collection instrument.
DATES: Comments must be submitted on or before February 7, 2007.
ADDRESSES: Submit written comments on the collection of information
through www.Regulations.gov; or to VA's OMB Desk Officer, OMB Human
Resources and Housing Branch, New Executive Office Building, Room
10235, Washington, DC 20503, (202) 395-7316. Please refer to ``OMB
Control No. 2900-0569'' in any correspondence.
FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT: Denise
McLamb, Initiative Coordination Service (005G1), Department of Veterans
Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 565-8374,
FAX (202) 565-7870 or e-mail: denise.mclamb@mail.va.gov. Please refer
to ``OMB Control No. 2900-0569.''
SUPPLEMENTARY INFORMATION:
Title: VA Voluntary Customer Surveys to Implement E.O. 12862.
OMB Control Number: 2900-0569.
Type of Review: Extension of a currently approved collection.
Abstract: VBA administers integrated programs of benefits and
services, established by law for veterans and their survivors, and
service personnel. Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satisfaction with existing service. Customer
satisfaction surveys are used to gauge customer perceptions of VA
services as well as customer expectations and desires.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. The Federal Register Notice with a
60-day comment period soliciting comments on this collection of
information was published on November 1, 2006, at pages 64335-64338.
Affected Public: Individuals or households and businesses or other
for-profits.
Listing of Survey Activities
----------------------------------------------------------------------------------------------------------------
Estimated
Year Number of annual Frequency of response (hours)
respondents burden
----------------------------------------------------------------------------------------------------------------
Survey of Veterans' Satisfaction With the VA Compensation and Pension Claims Process--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 24,000 8,000 One-time.
2008........................................... 24,000 8,000 One-time.
2009........................................... 24,000 8,000 One-time.
----------------------------------------------------------------------------------------------------------------
Survey of Veterans'/Dependents' and Servicemembers' Satisfaction With the VA Education Claims Process--20
Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 2,968 989 One-time.
2008........................................... 2,968 989 One-time.
2009........................................... 2,968 989 One-time.
----------------------------------------------------------------------------------------------------------------
Survey of Educational Institution Certifying Officials--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 1,000 333 One-time.
2008........................................... 1,000 333 One-time.
2009........................................... 1,000 333 One-time.
----------------------------------------------------------------------------------------------------------------
Survey of Veterans' Satisfaction With the VA Home Loan Guaranty Process--10 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 7,560 1,260 One-time.
2008........................................... 7,560 1,260 One-time.
2009........................................... 7,560 1,260 One-time.
----------------------------------------------------------------------------------------------------------------
VA Loan Guaranty Lender Satisfaction Survey--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 1,992 498 One-time.
2008........................................... 1,992 498 One-time
2009........................................... 1,992 498 One-time.
----------------------------------------------------------------------------------------------------------------
VA Survey of Veterans' Satisfaction With the Vocational Rehabilitation & Employment Program--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 3,300 1,100 One-time.
2008........................................... 3,300 1,100 One-time.
2009........................................... 3,300 1,100 One-time.
----------------------------------------------------------------------------------------------------------------
Insurance Customer Surveys--6 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 2,800 280 One-time.
2008........................................... 2,800 280 One-time.
2009........................................... 2,800 280 One-time.
----------------------------------------------------------------------------------------------------------------
[[Page 848]]
Outreach Surveys--15 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 4,500 1,125 One-time.
2008........................................... 4,500 1,125 One-time.
2009........................................... 4,500 1,125 One-time.
----------------------------------------------------------------------------------------------------------------
Undetermined Focus Groups (Targeted population groups are to be decided)--2 Hours
----------------------------------------------------------------------------------------------------------------
2007........................................... 380 760 One-time.
2008........................................... 380 760 One-time.
2009........................................... 380 760 One-time.
----------------------------------------------------------------------------------------------------------------
Telephone Survey--7 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 6,400 747 One-time.
2008........................................... 6,400 747 One-time.
2009........................................... 6,400 747 One-time.
----------------------------------------------------------------------------------------------------------------
VA Regional Office-Based Survey Activities
----------------------------------------------------------------------------------------------------------------
Estimated
Number of annual
Year respondents burden Frequency of response
(hours)
----------------------------------------------------------------------------------------------------------------
Customer Satisfaction Focus Groups--3 Hours
----------------------------------------------------------------------------------------------------------------
2007........................................... 360 1,080 One-time.
2008........................................... 360 1,080 One-time.
2009........................................... 360 1,080 One-time.
----------------------------------------------------------------------------------------------------------------
VA Regional Office-Specific Service Improvement Initiatives (Comment Card)--5 Minutes
----------------------------------------------------------------------------------------------------------------
2007........................................... 40,000 3,333 One-time.
2008........................................... 40,000 3,333 One-time.
2009........................................... 40,000 3,333 One-time.
----------------------------------------------------------------------------------------------------------------
Most customer satisfaction surveys will be recurring so that VBA
can create ongoing measures of performance and to determine how well
the agency meets customer service standards. Each collection of
information will consist of the minimum amount of information necessary
to determine customer needs and to evaluate VBA's performance.
Anyone may view the results of previously administered surveys on
the internet by going to the following VBA surveys Web site: https://
www.vba.va.gov/surveys/.
The areas of concern to VBA and its customers may change over time,
and it is important to have the ability to evaluate customer concerns
quickly. OMB will be requested to grant generic clearance approval for
a 3-year period to conduct customer satisfaction surveys, focus groups
and to send out comment cards. Participation in the surveys, focus
groups, and comment cards will be voluntary and the generic clearance
will not be used to collect information required to obtain or maintain
eligibility for a VA program or benefit. In order to maximize the
voluntary response rates, the information collection will be designed
to make participation convenient, simple, and free of unnecessary
barriers. Baseline data obtained through these information collections
will be used to improve customer service standards. VBA will consult
with OMB regarding each specific information collection during this
approval period.
Dated: December 26, 2006.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination Service.
[FR Doc. E6-22656 Filed 1-5-07; 8:45 am]
BILLING CODE 8320-01-P
