Agency Information Collection Activities Under OMB Review, 846-848 [E6-22656]

Download as PDF 846 Federal Register / Vol. 72, No. 4 / Monday, January 8, 2007 / Notices DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0567] Agency Information Collection Activities Under OMB Review National Cemetery Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–21), this notice announces that the National Cemetery Administration (NCA), Department of Veterans Affairs, has submitted the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden; it includes the actual data collection instrument. DATES: Comments must be submitted on or before February 7, 2007. ADDRESSES: Submit written comments on the collection of information through www.Regulations.gov; or to VA’s OMB Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, Washington, DC 20503, (202) 395–7316. Please refer to ‘‘OMB Control No. 2900– 0567’’ in any correspondence. jlentini on PROD1PC65 with NOTICES FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT: Denise McLamb, Initiative Coordination Service (005G1), Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 565–8374, FAX (202) 565–7870 or e-mail: denise.mclamb@mail.va.gov. Please refer to ‘‘OMB Control No. 2900–0567.’’ SUPPLEMENTARY INFORMATION: Title: President Memorial Certificate (PMC), VA Form 40–0247. OMB Control Number: 2900–0567. Type of Review: Extension of a currently approved collection. Abstract: The President Memorial Certificate is automatically issued without a request from the next of kin as part of processing a death benefits claim. The PMC allows eligible recipients (next of kin, other relatives or friends) to request additional certificates and/or replacement or corrected certificates upon the receipt of the original PMC. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection VerDate Aug<31>2005 17:57 Jan 05, 2007 Jkt 211001 of information was published on November 1, 2006, at pages 64338– 64339. Affected Public: Individuals or households. Estimated Annual Burden: 8,004 hours. Estimated Average Burden per Respondent: 2 minutes. Frequency of Response: On occasion. Estimated Number of Respondents: 240,132. Dated: December 20, 2006. By direction of the Secretary. Cindy Stewart, Program Analyst, Initiative Coordination Service. [FR Doc. E6–22654 Filed 1–5–07; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0358] Agency Information Collection Activities Under OMB Review Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–21), this notice announces that the Veterans Benefits Administration (VBA), Department of Veterans Affairs, has submitted the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden; it includes the actual data collection instrument. DATES: Comments must be submitted on or before February 7, 2007. ADDRESSES: Submit written comments on the collection of information through www.Regulations.gov; or to VA’s OMB Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, Washington, DC 20503, (202) 395–7316. Please refer to ‘‘OMB Control No. 2900– 0358’’ in any correspondence. FOR FURTHER INFORMATION CONTACT: Denise McLamb, Initiative Coordination Service (005G1), Department of Veterans Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 565–8374, fax (202) 565–7870 or e-mail denise.mclamb@mail.va.gov. Please refer to ‘‘OMB Control No. 2900–0358.’’ SUPPLEMENTARY INFORMATION: Title: Supplemental Information for Change of Program or Reenrollment PO 00000 Frm 00119 Fmt 4703 Sfmt 4703 After Unsatisfactory Attendance, Conduct or Progress, VA Form 22–8873. OMB Control Number: 2900–0358. Type of Review: Extension of a currently approved collection. Abstract: Veterans and other eligible persons may change their program of education under conditions prescribed by Title 38 U.S.C., Section 3691. A claimant can normally make one change of program without VA approval. VA approval is required if the claimant makes any additional change of program. Before VA can approve benefits for a second or subsequent change of program, VA must first determine that the new program is suitable to the claimant’s aptitudes, interests, and abilities, or that the cause of any unsatisfactory progress or conduct has been resolved before entering into a different program. VA Form 22–8873 is used to gather the necessary information only if the suitability of the proposed training program cannot be established from information already available in the claimant’s VA education records or the results of academic or vocational counseling are not available to VA. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published on October 3, 2006 at pages 58478–58479. Affected Public: Individuals or households. Estimated Annual Burden: 11,882 hours. Estimated Average Burden per Respondent: 30 minutes. Frequency of Response: On occasion. Estimated Number of Respondents: 23,763. Dated: December 26, 2006. By direction of the Secretary. Denise McLamb, Program Analyst, Initiative Coordination Service. [FR Doc. E6–22655 Filed 1–5–07; 8:45 am] BILLING CODE 8320–01–P DEPARTMENT OF VETERANS AFFAIRS [OMB Control No. 2900–0569] Agency Information Collection Activities Under OMB Review Veterans Benefits Administration, Department of Veterans Affairs. ACTION: Notice. AGENCY: E:\FR\FM\08JAN1.SGM 08JAN1 847 Federal Register / Vol. 72, No. 4 / Monday, January 8, 2007 / Notices SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 (44 U.S.C. 3501–21), this notice announces that the Veterans Benefits Administration (VBA), Department of Veterans Affairs, has submitted the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and it includes the actual data collection instrument. Comments must be submitted on or before February 7, 2007. DATES: Submit written comments on the collection of information through www.Regulations.gov; or to VA’s OMB Desk Officer, OMB Human Resources and Housing Branch, New Executive Office Building, Room 10235, ADDRESSES: Customer Service Standards, requires Federal agencies and departments to identify and survey its customers to determine the kind and quality of FOR FURTHER INFORMATION OR A COPY OF services they want and their level of THE SUBMISSION CONTACT: Denise satisfaction with existing service. McLamb, Initiative Coordination Service (005G1), Department of Veterans Customer satisfaction surveys are used to gauge customer perceptions of VA Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 565–8374, services as well as customer expectations and desires. FAX (202) 565–7870 or e-mail: An agency may not conduct or denise.mclamb@mail.va.gov. Please refer to ‘‘OMB Control No. 2900–0569.’’ sponsor, and a person is not required to respond to a collection of information SUPPLEMENTARY INFORMATION: Title: VA Voluntary Customer Surveys unless it displays a currently valid OMB control number. The Federal Register to Implement E.O. 12862. Notice with a 60-day comment period OMB Control Number: 2900–0569. soliciting comments on this collection Type of Review: Extension of a of information was published on currently approved collection. November 1, 2006, at pages 64335– Abstract: VBA administers integrated 64338. programs of benefits and services, Affected Public: Individuals or established by law for veterans and their households and businesses or other forsurvivors, and service personnel. profits. Executive Order 12862, Setting Washington, DC 20503, (202) 395–7316. Please refer to ‘‘OMB Control No. 2900– 0569’’ in any correspondence. LISTING OF SURVEY ACTIVITIES Number of respondents Year Estimated annual burden Frequency of response (hours) Survey of Veterans’ Satisfaction With the VA Compensation and Pension Claims Process—20 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... 24,000 24,000 24,000 8,000 8,000 8,000 One-time. One-time. One-time. Survey of Veterans’/Dependents’ and Servicemembers’ Satisfaction With the VA Education Claims Process—20 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... 2,968 2,968 2,968 989 989 989 One-time. One-time. One-time. 1,000 1,000 1,000 333 333 333 One-time. One-time. One-time. 7,560 7,560 7,560 1,260 1,260 1,260 One-time. One-time. One-time. 1,992 1,992 1,992 498 498 498 One-time. One-time One-time. Survey of Educational Institution Certifying Officials—20 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... Survey of Veterans’ Satisfaction With the VA Home Loan Guaranty Process—10 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... VA Loan Guaranty Lender Satisfaction Survey—20 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... VA Survey of Veterans’ Satisfaction With the Vocational Rehabilitation & Employment Program—20 Minutes jlentini on PROD1PC65 with NOTICES 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... 3,300 3,300 3,300 1,100 1,100 1,100 One-time. One-time. One-time. 2,800 2,800 2,800 280 280 280 One-time. One-time. One-time. Insurance Customer Surveys—6 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... VerDate Aug<31>2005 17:57 Jan 05, 2007 Jkt 211001 PO 00000 Frm 00120 Fmt 4703 Sfmt 4703 E:\FR\FM\08JAN1.SGM 08JAN1 848 Federal Register / Vol. 72, No. 4 / Monday, January 8, 2007 / Notices LISTING OF SURVEY ACTIVITIES—Continued Number of respondents Year Estimated annual burden Frequency of response (hours) Outreach Surveys—15 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... 4,500 4,500 4,500 1,125 1,125 1,125 One-time. One-time. One-time. 380 380 380 760 760 760 One-time. One-time. One-time. 6,400 6,400 6,400 747 747 747 One-time. One-time. One-time. Number of respondents Estimated annual burden (hours) 360 360 360 1,080 1,080 1,080 One-time. One-time. One-time. 3,333 3,333 3,333 One-time. One-time. One-time. Undetermined Focus Groups (Targeted population groups are to be decided)—2 Hours 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... Telephone Survey—7 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... VA REGIONAL OFFICE-BASED SURVEY ACTIVITIES Year Frequency of response Customer Satisfaction Focus Groups—3 Hours 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... VA Regional Office-Specific Service Improvement Initiatives (Comment Card)—5 Minutes 2007 ................................................................................................................................................... 2008 ................................................................................................................................................... 2009 ................................................................................................................................................... jlentini on PROD1PC65 with NOTICES Most customer satisfaction surveys will be recurring so that VBA can create ongoing measures of performance and to determine how well the agency meets customer service standards. Each collection of information will consist of the minimum amount of information necessary to determine customer needs and to evaluate VBA’s performance. Anyone may view the results of previously administered surveys on the internet by going to the following VBA surveys Web site: https:// www.vba.va.gov/surveys/. The areas of concern to VBA and its customers may change over time, and it VerDate Aug<31>2005 17:57 Jan 05, 2007 Jkt 211001 is important to have the ability to evaluate customer concerns quickly. OMB will be requested to grant generic clearance approval for a 3-year period to conduct customer satisfaction surveys, focus groups and to send out comment cards. Participation in the surveys, focus groups, and comment cards will be voluntary and the generic clearance will not be used to collect information required to obtain or maintain eligibility for a VA program or benefit. In order to maximize the voluntary response rates, the information collection will be designed to make participation PO 00000 Frm 00121 Fmt 4703 Sfmt 4703 40,000 40,000 40,000 convenient, simple, and free of unnecessary barriers. Baseline data obtained through these information collections will be used to improve customer service standards. VBA will consult with OMB regarding each specific information collection during this approval period. Dated: December 26, 2006. By direction of the Secretary. Denise McLamb, Program Analyst, Initiative Coordination Service. [FR Doc. E6–22656 Filed 1–5–07; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\08JAN1.SGM 08JAN1

Agencies

[Federal Register Volume 72, Number 4 (Monday, January 8, 2007)]
[Notices]
[Pages 846-848]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E6-22656]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0569]


Agency Information Collection Activities Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

[[Page 847]]

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-21), this notice announces that the Veterans Benefits 
Administration (VBA), Department of Veterans Affairs, has submitted the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before February 7, 2007.

ADDRESSES: Submit written comments on the collection of information 
through www.Regulations.gov; or to VA's OMB Desk Officer, OMB Human 
Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503, (202) 395-7316. Please refer to ``OMB 
Control No. 2900-0569'' in any correspondence.

FOR FURTHER INFORMATION OR A COPY OF THE SUBMISSION CONTACT:  Denise 
McLamb, Initiative Coordination Service (005G1), Department of Veterans 
Affairs, 810 Vermont Avenue, NW., Washington, DC 20420, (202) 565-8374, 
FAX (202) 565-7870 or e-mail: denise.mclamb@mail.va.gov. Please refer 
to ``OMB Control No. 2900-0569.''

SUPPLEMENTARY INFORMATION:
    Title: VA Voluntary Customer Surveys to Implement E.O. 12862.
    OMB Control Number: 2900-0569.
    Type of Review: Extension of a currently approved collection.
    Abstract: VBA administers integrated programs of benefits and 
services, established by law for veterans and their survivors, and 
service personnel. Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. Customer 
satisfaction surveys are used to gauge customer perceptions of VA 
services as well as customer expectations and desires.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on November 1, 2006, at pages 64335-64338.
    Affected Public: Individuals or households and businesses or other 
for-profits.

                                          Listing of Survey Activities
----------------------------------------------------------------------------------------------------------------
                                                                  Estimated
                      Year                          Number of       annual       Frequency of response (hours)
                                                   respondents      burden
----------------------------------------------------------------------------------------------------------------
        Survey of Veterans' Satisfaction With the VA Compensation and Pension Claims Process--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................          24,000        8,000  One-time.
2008...........................................          24,000        8,000  One-time.
2009...........................................          24,000        8,000  One-time.
----------------------------------------------------------------------------------------------------------------
    Survey of Veterans'/Dependents' and Servicemembers' Satisfaction With the VA Education Claims Process--20
                                                     Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           2,968          989  One-time.
2008...........................................           2,968          989  One-time.
2009...........................................           2,968          989  One-time.
----------------------------------------------------------------------------------------------------------------
                       Survey of Educational Institution Certifying Officials--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           1,000          333  One-time.
2008...........................................           1,000          333  One-time.
2009...........................................           1,000          333  One-time.
----------------------------------------------------------------------------------------------------------------
               Survey of Veterans' Satisfaction With the VA Home Loan Guaranty Process--10 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           7,560        1,260  One-time.
2008...........................................           7,560        1,260  One-time.
2009...........................................           7,560        1,260  One-time.
----------------------------------------------------------------------------------------------------------------
                             VA Loan Guaranty Lender Satisfaction Survey--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           1,992          498  One-time.
2008...........................................           1,992          498  One-time
2009...........................................           1,992          498  One-time.
----------------------------------------------------------------------------------------------------------------
     VA Survey of Veterans' Satisfaction With the Vocational Rehabilitation & Employment Program--20 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           3,300        1,100  One-time.
2008...........................................           3,300        1,100  One-time.
2009...........................................           3,300        1,100  One-time.
----------------------------------------------------------------------------------------------------------------
                                      Insurance Customer Surveys--6 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           2,800          280  One-time.
2008...........................................           2,800          280  One-time.
2009...........................................           2,800          280  One-time.
----------------------------------------------------------------------------------------------------------------

[[Page 848]]

 
                                          Outreach Surveys--15 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           4,500        1,125  One-time.
2008...........................................           4,500        1,125  One-time.
2009...........................................           4,500        1,125  One-time.
----------------------------------------------------------------------------------------------------------------
                Undetermined Focus Groups (Targeted population groups are to be decided)--2 Hours
----------------------------------------------------------------------------------------------------------------
2007...........................................             380          760  One-time.
2008...........................................             380          760  One-time.
2009...........................................             380          760  One-time.
----------------------------------------------------------------------------------------------------------------
                                           Telephone Survey--7 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................           6,400          747  One-time.
2008...........................................           6,400          747  One-time.
2009...........................................           6,400          747  One-time.
----------------------------------------------------------------------------------------------------------------


                                   VA Regional Office-Based Survey Activities
----------------------------------------------------------------------------------------------------------------
                                                                  Estimated
                                                    Number of       annual
                      Year                         respondents      burden           Frequency of response
                                                                   (hours)
----------------------------------------------------------------------------------------------------------------
                                   Customer Satisfaction Focus Groups--3 Hours
----------------------------------------------------------------------------------------------------------------
2007...........................................             360        1,080  One-time.
2008...........................................             360        1,080  One-time.
2009...........................................             360        1,080  One-time.
----------------------------------------------------------------------------------------------------------------
              VA Regional Office-Specific Service Improvement Initiatives (Comment Card)--5 Minutes
----------------------------------------------------------------------------------------------------------------
2007...........................................          40,000        3,333  One-time.
2008...........................................          40,000        3,333  One-time.
2009...........................................          40,000        3,333  One-time.
----------------------------------------------------------------------------------------------------------------

    Most customer satisfaction surveys will be recurring so that VBA 
can create ongoing measures of performance and to determine how well 
the agency meets customer service standards. Each collection of 
information will consist of the minimum amount of information necessary 
to determine customer needs and to evaluate VBA's performance.
    Anyone may view the results of previously administered surveys on 
the internet by going to the following VBA surveys Web site: https://
www.vba.va.gov/surveys/.
    The areas of concern to VBA and its customers may change over time, 
and it is important to have the ability to evaluate customer concerns 
quickly. OMB will be requested to grant generic clearance approval for 
a 3-year period to conduct customer satisfaction surveys, focus groups 
and to send out comment cards. Participation in the surveys, focus 
groups, and comment cards will be voluntary and the generic clearance 
will not be used to collect information required to obtain or maintain 
eligibility for a VA program or benefit. In order to maximize the 
voluntary response rates, the information collection will be designed 
to make participation convenient, simple, and free of unnecessary 
barriers. Baseline data obtained through these information collections 
will be used to improve customer service standards. VBA will consult 
with OMB regarding each specific information collection during this 
approval period.

    Dated: December 26, 2006.

    By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination Service.
 [FR Doc. E6-22656 Filed 1-5-07; 8:45 am]
BILLING CODE 8320-01-P
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