Proposed Information Collection Activity: Proposed Collection; Comment Request, 64335-64338 [E6-18418]
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Federal Register / Vol. 71, No. 211 / Wednesday, November 1, 2006 / Notices
ACT. Nominations should also specify
the vacancy for which they wish to be
considered. The Secretary seeks a
diverse group of members representing
a broad spectrum of persons
experienced in employee plans, exempt
organizations, tax-exempt bonds, and
Federal, State, local or Indian tribal
governments.
Nominees must go through a
clearance process before selection. In
accordance with Department of the
Treasury Directive 21–03, the clearance
process includes, among other things,
pre-appointment and annual tax checks,
and a Federal Bureau of Investigation
criminal and subversive name check
and security clearance.
Dated: October 26, 2006.
Steven J. Pyrek,
Designated Federal Official, Tax Exempt and
Government Entities Division, Internal
Revenue Service.
[FR Doc. E6–18329 Filed 10–31–06; 8:45 am]
BILLING CODE 4830–01–P
DEPARTMENT OF THE TREASURY
Internal Revenue Service
Open Meeting of the Area 4 Taxpayer
Advocacy Panel (Including the States
of Illinois, Indiana, Kentucky, Michigan,
Ohio, Tennessee, and Wisconsin)
Internal Revenue Service (IRS),
Treasury.
ACTION: Notice.
sroberts on PROD1PC70 with NOTICES
AGENCY:
SUMMARY: An open meeting of the Area
4 Taxpayer Advocacy Panel will be
conducted (via teleconference). The
Taxpayer Advocacy Panel is soliciting
public comment, ideas, and suggestions
on improving customer service at the
Internal Revenue Service.
DATES: The meeting will be held
Tuesday, November 28, 2006, at 11 a.m.,
central time.
FOR FURTHER INFORMATION CONTACT:
Mary Ann Delzer at 1–888–912–1227, or
(414) 231–2360.
SUPPLEMENTARY INFORMATION: Notice is
hereby given pursuant to Section
10(a)(2) of the Federal Advisory
Committee Act, 5 U.S.C. App. (1988)
that a meeting of the Area 4 Taxpayer
Advocacy Panel will be held Tuesday,
November 28, 2006, at 11 a.m., central
time via a telephone conference call.
You can submit written comments to
the panel by faxing the comments to
(414) 231–2363, or by mail to Taxpayer
Advocacy Panel, Stop 1006MIL, PO Box
3205, Milwaukee, WI 53203–2221, or
you can contact us at https://
www.improveirs.org. This meeting is not
required to be open to the public, but
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17:36 Oct 31, 2006
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because we are always interested in
community input we will accept public
comments. Please contact Mary Ann
Delzer at 1–888–912–1227 or (414) 231–
2360 for dial-in information.
The agenda will include the
following: Various IRS issues.
Dated: October 23, 2006.
Bernard Coston,
Director, Taxpayer Advocacy Panel.
[FR Doc. E6–18327 Filed 10–31–06; 8:45 am]
BILLING CODE 4830–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0001]
Proposed Information Collection
Activity: Proposed Collection;
Comment Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
SUMMARY: The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the Agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each extension
of a currently approved collection and
allow 60 days for public comment in
response to the notice. This notice
solicits comments on information
needed to determine a veteran’s
eligibility, dependency, and income, as
applicable, for compensation and/or
pension benefits.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before January 2, 2007.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov; or to Nancy J.
Kessinger, Veterans Benefits
Administration (20M35), Department of
Veterans Affairs, 810 Vermont Avenue,
NW, Washington, DC 20420 or e-mail:
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0001’’ in any
correspondence. During the comment
period, comments may be viewed online
through the Federal Docket Management
System (FDMS) at www.Regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Nancy J. Kessinger at (202) 273–7079 or
FAX (202) 275–5947.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
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64335
3501–3521), Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: Veteran’s Application for
Compensation and/or Pension, VA Form
21–526.
OMB Control Number: 2900–0001.
Type of Review: Extension of a
currently approved collection.
Abstract: Veterans complete VA Form
21–526 to apply for compensation and/
or pension benefits.
Affected Public: Individuals or
households.
Estimated Annual Burden: 592,500
hours.
Estimated Average Burden per
Respondent: 1 hour and 30 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
395,000.
Dated: October 19, 2006.
By direction of the Secretary.
Denise McLamb,
Initiative Coordination Service.
[FR Doc. E6–18417 Filed 10–31–06; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0569]
Proposed Information Collection
Activity: Proposed Collection;
Comment Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
SUMMARY: The Veterans Benefits
Administration (VBA) is announcing an
opportunity for public comment on the
proposed collection of certain
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64336
Federal Register / Vol. 71, No. 211 / Wednesday, November 1, 2006 / Notices
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection, and allow 60 days for public
comment in response to the notice. This
notice solicits comments on
requirements relating to customer
satisfaction surveys.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before January 2, 2007.
ADDRESSES: Submit written comments
on the collection of information through
https://www.Regulations.gov: or to Nancy
Kessinger, Veterans Benefits
Administration (20M35), Department of
Veterans Affairs, 810 Vermont Avenue,
NW., Washington, DC 20420 or e-mail:
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0569’’ in any
correspondence. During the comment
period, comments may be viewed online
through the Federal Docket Management
System (FDMS) at https://
www.Regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Nancy Kessinger at (202) 273–7079 or
FAX (202) 275–5947.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501–3521), Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: VA Voluntary Customer Surveys
to Implement E.O. 12862.
OMB Control Number: 2900–0569.
Type of Review: Extension of a
currently approved collection.
Abstract: VBA administers integrated
programs of benefits and services,
established by law for veterans and their
survivors, and service personnel.
Executive Order 12862, Setting
Customer Service Standards, requires
Federal agencies and departments to
identify and survey its customers to
determine the kind and quality of
services they want and their level of
satisfaction with existing service.
Customer satisfaction surveys are used
to gauge customer perceptions of VA
services as well as customer
expectations and desires.
Affected Public: Individuals or
households and businesses or other forprofits.
LISTING OF SURVEY ACTIVITIES
Number of
respondents
Year
Estimated annual burden
Frequency of response
Survey of Veterans’ Satisfaction with the VA Compensation and Pension Claims Process—20 minutes
2007 ..........................................................................................
2008 ..........................................................................................
2009 ..........................................................................................
24,000
24,000
24,000
8,000 hours .............................
8,000 hours .............................
8,000 hours .............................
One-time.
One-time.
One-time.
Survey of Veterans’/Dependents’ and Servicemembers’ Satisfaction with the VA Education Claims Process—20 minutes
2007 ..........................................................................................
2,968
989 hours ................................
One-time.
2008 ..........................................................................................
2,968
989 hours ................................
One-time.
2009 ..........................................................................................
2,968
989 hours ................................
One-time.
Survey of Educational Institution Certifying Officials—20 minutes
2007 ..........................................................................................
1,000
333 hours ................................
One-time.
2008 ..........................................................................................
1,000
333 hours ................................
One-time.
2009 ..........................................................................................
1,000
333 hours ................................
One-time.
Survey of Veterans’ Satisfaction with the VA Home Loan Guaranty Process—10 minutes
2007 ..........................................................................................
7,560
1,260 hours .............................
One-time.
2008 ..........................................................................................
7,560
1,260 hours .............................
One-time
2009 ..........................................................................................
7,560
1,260 hours .............................
One-time.
sroberts on PROD1PC70 with NOTICES
VA Loan Guaranty Lender Satisfaction Survey—20 minutes
2007 ..........................................................................................
1,992
498 hours ................................
One-time.
2008 ..........................................................................................
1,992
498 hours ................................
One-time.
2009 ..........................................................................................
1,992
498 hours ................................
One-time.
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Federal Register / Vol. 71, No. 211 / Wednesday, November 1, 2006 / Notices
64337
LISTING OF SURVEY ACTIVITIES—Continued
Number of
respondents
Year
Estimated annual burden
Frequency of response
VA Survey of Veterans’ Satisfaction with the Vocational Rehabilitation & Employment Program—20 minutes
2007 ..........................................................................................
3,300
1,100 hours .............................
One-time.
2008 ..........................................................................................
3,300
1,100 hours .............................
One-time.
2009 ..........................................................................................
3,300
1,100 hours .............................
One-time.
Insurance Customer Surveys—6 minutes
2007 ..........................................................................................
2,800
280 hours ................................
One-time.
2008 ..........................................................................................
2,800
280 hours ................................
One-time.
2009 ..........................................................................................
2,800
280 hours ................................
One-time.
Outreach Surveys—15 minutes
2007 ..........................................................................................
4,500
1,125 .......................................
One-time.
2008 ..........................................................................................
4,500
1,125 .......................................
One-time.
2009 ..........................................................................................
4,500
1,125 .......................................
One-time.
Undetermined Focus Groups (Targeted population groups are to be decided)—2 hours
2007 ..........................................................................................
380
760 hours ................................
One-time.
2008 ..........................................................................................
380
760 hours ................................
One-time.
2009 ..........................................................................................
380
760 hours ................................
One-time.
Telephone Survey—7 minutes
2007 ..........................................................................................
6,400
747 hours ................................
One-time.
2008 ..........................................................................................
6,400
747 hours ................................
One-time.
2009 ..........................................................................................
6,400
747 hours ................................
One-time.
VA Regional Office-Based Survey Activities Customer Satisfaction Focus Groups—3 hours
2007 ..........................................................................................
360
1,080 hours .............................
One-time.
2008 ..........................................................................................
360
1,080 hours .............................
One-time.
2009 ..........................................................................................
360
1,080 hours .............................
One-time.
VA Regional Office-Specific Service Improvement Initiatives (Comment Card)—5 minutes
40,000
3,333 hours .............................
One-time.
2008 ..........................................................................................
40,000
3,333 hours .............................
One-time.
2009 ..........................................................................................
sroberts on PROD1PC70 with NOTICES
2007 ..........................................................................................
40,000
3,333 hours .............................
One-time.
Most customer satisfaction surveys
will be recurring so that VBA can create
ongoing measures of performance and to
determine how well the agency meets
customer service standards. Each
collection of information will consist of
the minimum amount of information
necessary to determine customer needs
and to evaluate VBA’s performance.
Anyone may view the results of
previously administered surveys on the
internet by going to the following VBA
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17:36 Oct 31, 2006
Jkt 211001
surveys Web site: https://
www.vba.va.gov/surveys/.
The areas of concern to VBA and its
customers may change over time, and it
is important to have the ability to
evaluate customer concerns quickly.
OMB will be requested to grant generic
clearance approval for a 3-year period to
conduct customer satisfaction surveys,
focus groups and to send out comment
cards. Participation in the surveys, focus
groups, and comment cards will be
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Fmt 4703
Sfmt 4703
voluntary and the generic clearance will
not be used to collect information
required to obtain or maintain eligibility
for a VA program or benefit. In order to
maximize the voluntary response rates,
the information collection will be
designed to make participation
convenient, simple, and free of
unnecessary barriers. Baseline data
obtained through these information
collections will be used to improve
customer service standards. VBA will
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64338
Federal Register / Vol. 71, No. 211 / Wednesday, November 1, 2006 / Notices
consult with OMB regarding each
specific information collection during
this approval period.
Dated: October 19, 2006.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination
Service.
[FR Doc. E6–18418 Filed 10–31–06; 8:45 am]
BILLING CODE 8320–01–P
DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0465]
Proposed Information Collection
Activity: Proposed Collection;
Comment Request
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
sroberts on PROD1PC70 with NOTICES
AGENCY:
SUMMARY: The Veterans Benefits
Administration (VBA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection for which approval has
expired, and allow 60 days for public
comment in response to the notice. This
notice solicits comments on information
needed to determine an individual’s
continued entitlement to VA benefits.
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before January 2, 2007.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov; or to Nancy J.
Kessinger, Veterans Benefits
Administration (20M35), Department of
Veterans Affairs, 810 Vermont Avenue,
NW., Washington, DC 20420 or e-mail:
nancy.kessinger@va.gov. Please refer to
‘‘OMB Control No. 2900–0465’’ in any
correspondence. During the comment
period, comments may be viewed online
through the Federal Docket Management
System (FDMS) at www.Regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Nancy J. Kessinger at (202) 273–7079 or
FAX (202) 275–5947.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501–3521), Federal agencies must
obtain approval from the Office of
VerDate Aug<31>2005
17:36 Oct 31, 2006
Jkt 211001
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, VBA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of VBA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of VBA’s estimate of the
burden of the proposed collection of
information; (3) ways to enhance the
quality, utility, and clarity of the
information to be collected; and (4)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
the use of other forms of information
technology.
Title: Student Verification of
Enrollment, VA Form 22–8979.
OMB Control Number: 2900–0465.
Type of Review: Extension of a
currently approved collection.
Abstract: VA Form 22–8979 contains
a student’s certification of actual
attendance and verification of the
student’s continued enrollment in
courses leading to a standard college
degree or in non-college degree
programs. VA uses the data collected to
determine the student’s continued
entitlement to benefits. Students are
required to submit verification on a
monthly basis to allow for a frequent,
periodic release of payment.
Affected Public: Individuals or
households.
Estimated Annual Burden: 45,475
hours.
Estimated Average Burden per
Respondent: 1.3 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents:
429,488.
Estimated Number of Responses:
2,114,651.
Dated: October 19, 2006.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination
Service.
[FR Doc. E6–18420 Filed 10–31–06; 8:45 am]
BILLING CODE 8320–01–P
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DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0567]
Proposed Information Collection
Activity: Proposed Collection;
Comment Request
National Cemetery
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:
SUMMARY: The National Cemetery
Administration (NCA), Department of
Veterans Affairs (VA), is announcing an
opportunity for public comment on the
proposed collection of certain
information by the agency. Under the
Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to
publish notice in the Federal Register
concerning each proposed collection of
information, including each proposed
extension of a currently approved
collection and allow 60 days for public
comment in response to the notice. This
notice solicits comments on information
needed to request additional certificates,
replacements or corrections to a
President Memorial Certificate (PMC).
DATES: Written comments and
recommendations on the proposed
collection of information should be
received on or before January 2, 2007.
ADDRESSES: Submit written comments
on the collection of information through
www.Regulations.gov; or to Mechelle
Powell, National Cemetery
Administration (41D1), Department of
Veterans Affairs, 810 Vermont Avenue,
NW., Washington, DC 20420 or e-mail:
mechelle.powell@va.gov. Please refer to
‘‘OMB Control No. 2900–0567’’ in any
correspondence. During the comment
period, comments may be viewed online
through the Federal Docket Management
System (FDMS) at www.Regulations.gov.
FOR FURTHER INFORMATION CONTACT:
Mechelle Powell at (202) 501–1960 or
FAX (202) 501–2240.
SUPPLEMENTARY INFORMATION: Under the
PRA of 1995 (Pub. L. 104–13; 44 U.S.C.
3501—3521), Federal agencies must
obtain approval from the Office of
Management and Budget (OMB) for each
collection of information they conduct
or sponsor. This request for comment is
being made pursuant to Section
3506(c)(2)(A) of the PRA.
With respect to the following
collection of information, NCA invites
comments on: (1) Whether the proposed
collection of information is necessary
for the proper performance of NCA’s
functions, including whether the
information will have practical utility;
(2) the accuracy of NCA’s estimate of the
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]]>Agencies
[Federal Register Volume 71, Number 211 (Wednesday, November 1, 2006)]
[Notices]
[Pages 64335-64338]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E6-18418]
-----------------------------------------------------------------------
DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0569]
Proposed Information Collection Activity: Proposed Collection;
Comment Request
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: The Veterans Benefits Administration (VBA) is announcing an
opportunity for public comment on the proposed collection of certain
[[Page 64336]]
information by the agency. Under the Paperwork Reduction Act (PRA) of
1995, Federal agencies are required to publish notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of a currently approved collection, and allow
60 days for public comment in response to the notice. This notice
solicits comments on requirements relating to customer satisfaction
surveys.
DATES: Written comments and recommendations on the proposed collection
of information should be received on or before January 2, 2007.
ADDRESSES: Submit written comments on the collection of information
through https://www.Regulations.gov: or to Nancy Kessinger, Veterans
Benefits Administration (20M35), Department of Veterans Affairs, 810
Vermont Avenue, NW., Washington, DC 20420 or e-mail:
nancy.kessinger@va.gov. Please refer to ``OMB Control No. 2900-0569''
in any correspondence. During the comment period, comments may be
viewed online through the Federal Docket Management System (FDMS) at
https://www.Regulations.gov.
FOR FURTHER INFORMATION CONTACT: Nancy Kessinger at (202) 273-7079 or
FAX (202) 275-5947.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995 (Pub. L. 104-13; 44
U.S.C. 3501-3521), Federal agencies must obtain approval from the
Office of Management and Budget (OMB) for each collection of
information they conduct or sponsor. This request for comment is being
made pursuant to Section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) Whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: VA Voluntary Customer Surveys to Implement E.O. 12862.
OMB Control Number: 2900-0569.
Type of Review: Extension of a currently approved collection.
Abstract: VBA administers integrated programs of benefits and
services, established by law for veterans and their survivors, and
service personnel. Executive Order 12862, Setting Customer Service
Standards, requires Federal agencies and departments to identify and
survey its customers to determine the kind and quality of services they
want and their level of satisfaction with existing service. Customer
satisfaction surveys are used to gauge customer perceptions of VA
services as well as customer expectations and desires.
Affected Public: Individuals or households and businesses or other
for-profits.
Listing of Survey Activities
----------------------------------------------------------------------------------------------------------------
Number of
Year respondents Estimated annual burden Frequency of response
----------------------------------------------------------------------------------------------------------------
Survey of Veterans' Satisfaction with the VA Compensation and Pension Claims Process--20 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 24,000 8,000 hours............... One-time.
2008.................................... 24,000 8,000 hours............... One-time.
2009.................................... 24,000 8,000 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
Survey of Veterans'/Dependents' and Servicemembers' Satisfaction with the VA Education Claims Process--20
minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 2,968 989 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 2,968 989 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 2,968 989 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
Survey of Educational Institution Certifying Officials--20 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 1,000 333 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 1,000 333 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 1,000 333 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
Survey of Veterans' Satisfaction with the VA Home Loan Guaranty Process--10 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 7,560 1,260 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 7,560 1,260 hours............... One-time
----------------------------------------------------------------------------------------------------------------
2009.................................... 7,560 1,260 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
VA Loan Guaranty Lender Satisfaction Survey--20 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 1,992 498 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 1,992 498 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 1,992 498 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
[[Page 64337]]
VA Survey of Veterans' Satisfaction with the Vocational Rehabilitation & Employment Program--20 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 3,300 1,100 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 3,300 1,100 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 3,300 1,100 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
Insurance Customer Surveys--6 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 2,800 280 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 2,800 280 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 2,800 280 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
Outreach Surveys--15 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 4,500 1,125..................... One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 4,500 1,125..................... One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 4,500 1,125..................... One-time.
----------------------------------------------------------------------------------------------------------------
Undetermined Focus Groups (Targeted population groups are to be decided)--2 hours
----------------------------------------------------------------------------------------------------------------
2007.................................... 380 760 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 380 760 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 380 760 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
Telephone Survey--7 minutes
----------------------------------------------------------------------------------------------------------------
2007.................................... 6,400 747 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 6,400 747 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 6,400 747 hours................. One-time.
----------------------------------------------------------------------------------------------------------------
VA Regional Office-Based Survey Activities Customer Satisfaction Focus Groups--3 hours
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2007.................................... 360 1,080 hours............... One-time.
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2008.................................... 360 1,080 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
2009.................................... 360 1,080 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
VA Regional Office-Specific Service Improvement Initiatives (Comment Card)--5 minutes
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2007.................................... 40,000 3,333 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
2008.................................... 40,000 3,333 hours............... One-time.
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2009.................................... 40,000 3,333 hours............... One-time.
----------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------------------
Most customer satisfaction surveys will be recurring so that VBA
can create ongoing measures of performance and to determine how well
the agency meets customer service standards. Each collection of
information will consist of the minimum amount of information necessary
to determine customer needs and to evaluate VBA's performance.
Anyone may view the results of previously administered surveys on
the internet by going to the following VBA surveys Web site: https://
www.vba.va.gov/surveys/.
The areas of concern to VBA and its customers may change over time,
and it is important to have the ability to evaluate customer concerns
quickly. OMB will be requested to grant generic clearance approval for
a 3-year period to conduct customer satisfaction surveys, focus groups
and to send out comment cards. Participation in the surveys, focus
groups, and comment cards will be voluntary and the generic clearance
will not be used to collect information required to obtain or maintain
eligibility for a VA program or benefit. In order to maximize the
voluntary response rates, the information collection will be designed
to make participation convenient, simple, and free of unnecessary
barriers. Baseline data obtained through these information collections
will be used to improve customer service standards. VBA will
[[Page 64338]]
consult with OMB regarding each specific information collection during
this approval period.
Dated: October 19, 2006.
By direction of the Secretary.
Denise McLamb,
Program Analyst, Initiative Coordination Service.
[FR Doc. E6-18418 Filed 10-31-06; 8:45 am]
BILLING CODE 8320-01-P
