Telecommunications Relay Services and Speech-to-Speech Services for Individuals With Hearing and Speech Disabilities, 47141-47145 [E6-13486]
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FEDERAL COMMUNICATIONS
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47 CFR Part 64
[CG Docket No. 03–123; FCC 06–87]
Telecommunications Relay Services
and Speech-to-Speech Services for
Individuals With Hearing and Speech
Disabilities
Federal Communications
Commission.
ACTION: Final rule; petition for
reconsideration.
AGENCY:
SUMMARY: In this document, the
Commission addresses issues raised in a
petition for reconsideration which
include: the adoption of the final 2003–
2004 Video Relay Service (VRS) rate of
$8.854; whether the VRS rate should be
fully retroactive; the compensability of
research and development expense
incurred for telecommunications relay
service (TRS) enhancements that go
beyond the applicable TRS mandatory
minimum standards from the Interstate
TRS Fund (Fund); and the applicability
of ‘‘rate of return’’ regulation to
traditional TRS and speed of answer
requirements to VRS.
DATES: Effective August 16, 2006.
ADDRESSES: Federal Communications
Commission, 445 12th Street, SW.,
Washington DC 20554.
FOR FURTHER INFORMATION CONTACT:
Thomas Chandler, Consumer &
Governmental Affairs Bureau, Disability
Rights Office at (202) 418–1475 (voice),
(202) 418–0597 (TTY), or e-mail at
Thomas.Chandler@fcc.gov.
This
document does not contain new or
modified information collection
requirements subject to the PRA of
1995, Public Law 104–13. In addition, it
does not contain any new or modified
‘‘information collection burden for
small business concerns with fewer than
25 employees,’’ pursuant to the Small
Business Paperwork Relief Act of 2002,
Public Law 107–198, see 44 U.S.C. 3506
(c)(4). This is a summary of the
Commission’s document FCC 06–87,
Telecommunications Relay Services and
Speech-to-Speech Services for
Individuals with Hearing and Speech
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SUPPLEMENTARY INFORMATION:
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Special exemptions
17103–31–0
§ 716.21(a)(7)
Disabilities, Order on Reconsideration,
CG Docket No. 03–123, adopted June 20,
2006, released July 12, 2006 addressing
issues raised in the Communications
Services for the Deaf, Inc. (CSD)
September 30, 2004 petition for
reconsideration; National Video Relay
Service Coalition (NVRSC) October 1,
2004 petition for reconsideration; Hands
On Video Relay Service, Inc. (Hands
On) October 1, 2004 petition for partial
reconsideration; and Hamilton Relay,
Inc. (Hamilton) October 1, 2004 petition
for reconsideration, arising from the
Report and Order Telecommunications
Relay Services and Speech-to-Speech
Services for Individuals with Hearing
and Speech Disabilities, Report and
Order, (2004 TRS Report and Order), CC
Docket No. 98–67, FCC 04–137;
published at 69 FR 53346 (September 1,
2004) and Telecommunications Relay
Services and Speech-to-Speech Services
for Individuals with Hearing and
Speech Disabilities, Order, (2003 Bureau
TRS Order), CC Docket No. 98–67, DA
03–2111, 18 FCC Rcd at 12835–12836,
paragraphs 29–38 (June 30, 2003)
(adopting TRS compensation rates for
the 2003–2004 Fund Year). The full text
of document FCC 06–87 and copies of
any subsequently filed documents in
this matter will be available for public
inspection and copying during regular
business hours at the FCC Reference
Information Center, Portals II, 445 12th
Street, SW., Room CY–A257,
Washington, DC 20554. Document FCC
06–87 and copies of subsequently filed
documents in this matter may also be
purchased from the Commission’s
duplicating contractor at Portals II, 445
12th Street, SW., Room CY–B402,
Washington, DC 20554. Customers may
contact the Commission’s duplicating
contractor at its Web site https://
www.bcpiweb.com or by calling 1–800–
378–3160. To request materials in
accessible formats for people with
disabilities (Braille, large print,
electronic files, audio format), send an
e-mail to fcc504@fcc.gov or call the
Consumer & Governmental Affairs
Bureau at (202) 418–0530 (voice), (202)
418–0432 (TTY). Document FCC 06–87
can also be downloaded in Word or
Portable Document Format (PDF) at:
https://www.fcc.gov/cgb/dro.
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Effective date
September 15, 2006
47141
Sunset date
November 14, 2006
Synopsis
Background
Telecommunications Relay Service
Title IV of the Americans with
Disabilities Act of 1990 (ADA) requires
common carriers offering ‘‘telephone
voice transmission services’’ to also
provide TRS throughout the area in
which they offer service, so that persons
with hearing and speech disabilities can
use the telephone system. 47 U.S.C.
225(c). The statute also mandates that
eligible TRS providers be compensated
for their costs of providing TRS. 47
U.S.C. 225(d)(3). As a general matter,
states compensate providers for the
costs of providing intrastate TRS, and
the Interstate TRS Fund compensates
providers for the costs of providing
interstate TRS. See generally 2004 TRS
Report and Order, 19 FCC Rcd at
12482–12483, paragraphs 7–8. The cost
recovery framework—and the annual
determination of the TRS compensation
rates—is intended to cover the
‘‘reasonable’’ costs incurred in
providing the TRS services mandated by
Congress and Commission regulations.
2004 TRS Report and Order, 19 FCC
Rcd at 12543, paragraph 179; see
generally 47 CFR 64.604(c)(5)(iii)(E)
(providers shall be compensated for the
‘‘reasonable costs’’ of providing TRS).
The intent of Title IV is to further the
Communications Act’s goal of universal
service by ensuring that individuals
with hearing or speech disabilities have
access to telephone services that are
‘‘functionally equivalent’’ to those
available to individuals without such
disabilities. See 47 U.S.C. 225(a)(3). TRS
became available on a nationwide basis
in 1993. See generally
Telecommunication Services for
Individuals with Hearing and Speech
Disabilities, and the Americans With
Disabilities Act of 1990, Report and
Order and Request for Comments, CC
Docket No. 90–571; published at 56 FR
36729 (August 1, 1991), (TRS I).
VRS. In 2000, the Commission
recognized VRS as form of TRS eligible
for compensation from the Interstate
TRS Fund. See Telecommunications
Relay Services and Speech-to-Speech
Services for Individuals with Hearing
and Speech Disabilities, CC Docket No.
98–67, Report and Order and Further
Notice of Proposed Rulemaking, 15 FCC
Rcd 5140, 5152–5154, paragraphs 21–27
(March 6, 2000) (Improved TRS Order
and FNPRM) (recognizing VRS as a form
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of TRS), published at 65 FR 38432 (June
21, 2000) and 65 FR 38490 (June 21,
2000); 47 CFR 64.601(17). Presently, all
VRS calls are compensated from the
Interstate TRS Fund. See Improved TRS
Order and FNPRM, 15 FCC Rcd at 5154,
paragraphs 26–27. As most frequently
used, VRS allows a deaf person whose
native language is American Sign
Language (ASL) to communicate in ASL
with the CA through a video link. The
CA, in turn, places an outbound
telephone call to a hearing person.
During the call, the CA communicates
in ASL with the deaf person and by
voice with the hearing person. VRS calls
reflect a degree of ‘‘functional
equivalency’’ unimaginable in a solely
text-based TRS world. As the following
figures for approximate monthly
minutes of use of VRS demonstrate,
usage continues to rise: May 2003—
189,422; July 2004—900,000; August
2005—2.7 million; April 2006—3.2
million.
Cost Recovery. Section 225 of the
Communications Act provides that the
costs of providing interstate TRS ‘‘shall
be recovered from all subscribers for
every interstate service.’’ 47 U.S.C.
225(d)(3)(B). This mandate requires both
collecting contributions to establish a
fund (the Interstate TRS Fund) from
which TRS providers can be
compensated, and paying money from
the Fund to eligible providers for their
provision of eligible TRS services. See
generally 47 CFR 64.604(c)(5)(iii)(A) and
(E) of the Commission’s rules. These
duties are performed by the Interstate
TRS Fund administrator, selected by,
and under the direction of, the
Commission. See 47 CFR
64.604(c)(5)(iii) of the Commission’s
rules. The current Interstate TRS Fund
administrator is the National Exchange
Carrier Association (NECA).
The TRS Fund administrator
presently makes payments to eligible
providers based on per-minute
compensation rates for traditional TRS
and IP Relay, Speech-to-Speech (STS),
and VRS. In the 2005 TRS Rate Order,
the Commission concluded that it
would adopt separate rates for
traditional TRS and IP Relay.
Accordingly, beginning with the 2005–
2006 Fund year.
Telecommunications Relay Services
and Speech-to-Speech Services for
Individuals with Hearing and Speech
Disabilities, Order, FCC 05–135, CC
Docket No. 98–67, CG Docket No. 03–
123; published at 70 FR 38134 (July 1,
2005) (2005 TRS Rate Order). The
compensation rates are set on an annual
basis. The TRS Fund administrator
requests and collects projected cost and
demand (i.e., minutes of use) data from
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the providers. See 47 CFR
64.604(c)(5)(iii)(C) of the Commission’s
rules. After the Fund administrator
reviews the submitted projected costs
and minutes of use, it calculates
proposed per-minute compensation
rates based on data submitted (or
modified, as necessary). As NECA has
explained, NECA calculates a national
average cost per minute of use. It does
so by totaling projected costs and
minutes of use for all providers for a
two year period, and then dividing each
sum (costs and minutes) by two. Then
the average costs are divided by the
average minutes to determine the
average cost per minute. See NECA,
Interstate Telecommunications Relay
Services Fund Payment Formula and
Fund Size Estimate, filed April 25,
2005, at 9 and Appendix 1E. The Fund
administrator then files these proposed
rates with the Commission, and they are
placed on public notice. See, e.g.,
National Exchange Carrier Association
(NECA) Submits the Payment Formula
and Fund Size Estimate for Interstate
Telecommunications Relay Services
(TRS) Fund for July 2005 Through June
2006, CC Docket No. 98–67, Public
Notice, DA 05–1175 (April 28, 2005);
published at 70 FR 24790 (May 11,
2005) (2005 TRS Rate Notice). The
Commission reviews the proposed rates
and, in adopting compensation rates for
the ensuing Fund year, may approve or
modify the proposed rates. See generally
Telecommunications Relay Services and
the Americans with Disabilities Act of
1990, CC Docket No. 90–571, Third
Report and Order, 8 FCC Rcd 5300,
5305, paragraph 30 (July 20, 1993);
published at 58 FR 39671 (July 26, 1993)
(the TRS rate calculated by the
administrator ‘‘shall be subject to
Commission approval’’).
If either the Fund administrator or the
Commission disallows any of a
provider’s submitted costs, the provider
has the opportunity to contest the
disallowances before they are finalized.
Because of confidentiality issues, this is
generally done either in a telephone
conversation or in an individual
meeting with each provider. The precise
process by which the providers’
challenges to cost disallowances have
been handled has varied, depending in
part on whether the Fund administrator
or the Bureau has made the
disallowance. The providers may
further challenge the adopted rates,
including any cost disallowances, by
seeking review of the rate order. Since
1993, the Commission has released
orders at least annually setting forth the
per-minute compensation rates for the
various forms of TRS. The Commission
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released the first rate order on
September 29, 1993. See
Telecommunications Relay Services,
and the Americans with Disabilities Act
of 1990, CC Docket No. 90–571, Second
Order on Reconsideration and Fourth
Report and Order, 9 FCC Rcd 1637
(September 29, 1993); published at 58
FR 53663 (October 18, 1993).
Subsequent rate orders have been
released at the bureau level, with the
exception of the 2005 TRS Rate Order.
Discussion
The Final 2003–2004 VRS
Compensation Rate was Based on
Reasoned Analysis
Background. The 2003 Bureau TRS
Order rejected NECA’s proposed VRS
rate of $14.023 per minute and adopted
an ‘‘interim’’ rate of $7.751, subject to
possible revision pending a more
complete analysis of the providers’ cost
data. 2003 Bureau TRS Order, 18 FCC
Rcd at 12835–12836, paragraphs 29–38.
Five parties filed petitions for
reconsideration, challenging the
adoption of the interim VRS rate of
$7.751 and requesting that the
Commission accept NECA’s proposed
rate of $14.023 retroactive to July 1,
2003 (the first day of the 2003–2004
Fund year). See 2004 TRS Report and
Order, 19 FCC Rcd at 12538, paragraph
165 and note 474. These parties were
Sprint, AT&T, Sorenson, Hands On, and
CSD. The Commission concluded, based
on its review of more complete cost data
submitted by the providers, that it
would adopt a final rate of $8.854.
Hands On now contends that the
Commission failed to adequately
explain how it arrived at the $8.854 rate.
Hands On Petition at 11–17. Hands On
also asserts that the exclusion of
‘‘proprietary’’ software in the rate
analysis was wrong. Hands On Petition
at 20.
Discussion. The Commission denies
Hands On’s petition to reconsider the
$8.854 final VRS rate. See 2004 TRS
Report and Order, 19 FCC Rcd at
12545–12547, paragraphs 183–187.
After the release of the interim 2003–
2004 TRS compensation rates, the
Commission reviewed additional cost
data submitted by the providers. As the
Commission explained, ‘‘because all of
the providers filed for confidential
treatment, the adjustments made [were]
described in the aggregate.’’ The
Commission noted that it added back
various costs that were excluded in
calculating the $7.751 rate relating to
salaries, engineering support, and return
on capital investment, as well as the
costs from one provider that had been
excluded in their entirety. These
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adjustments resulted in including an
additional $9,503,801 in costs, and a
corresponding increase of 213,415 in
reimbursable minutes.
These adjustments resulted both from
the Commission’s analysis of the
providers’ supplemental cost data, and
individual meetings with the providers
after the release of the 2003 Bureau TRS
Order. In these meetings, Commission
staff discussed any adjustments to an
individual provider’s cost support with
the provider in detail. The Commission
met with Hands On (July 11, 2003),
Hamilton (July 10, 2003), Sorenson (July
17, 2003), and Sprint and CSD (July 18,
2003). The Commission provided no
specific dollar amounts and discussed
adjustments in the aggregate because
providers claimed that their cost data
were confidential. See 2004 TRS Report
and Order, 19 FCC Rcd at 12548–12549,
paragraph 191. For these reasons, the
Commission finds that the Commission
adequately summarized the cost
adjustments to the VRS rate.
The Commission also rejects Hands
On’s argument that the Commission has
failed to set forth in sufficient detail
what costs are ‘‘reasonable’’ in certain
cost categories. See, e.g., Hands On
Petition at 14–16. Hands On takes issue
with a lack of specific direction on
certain standards for the provision of
service, specifically the number of
frames per second that should be used
to ensure a clear picture and standards
for compatibility between various
computers, software, or video systems.
Providers are required to offer VRS in
compliance with all applicable nonwaived mandatory minimum standards,
and entitled to be compensated for their
reasonable costs of doing so. Each year
the TRS Fund administrator, NECA,
gives the providers instructions for the
cost data request forms, which outline
various cost categories and give
examples of the types of costs that can
be included. See, e.g., NECA, Interstate
Telecommunications Relay Services
Fund Payment Formula and Fund Size
Estimate, filed May 3, 2004, Appendix
A. NECA provides these guidelines so
that providers consistently report only
costs incurred in providing
compensable services. The providers
follow these guidelines, and
Commission staff review the submitted
costs to determine whether they are
‘‘reasonable’’, see 47 CFR
64.604(c)(5)(iii)(E) of the Commission’s
rules, and consistent with the applicable
TRS mandatory minimum standards. In
some cases, a provider’s submitted costs
are compared to the costs of other
providers of the same service,
particularly if a provider’s costs are
substantially different from the other
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providers’ submitted costs. Commission
staff subsequently review any
disallowances with the individual
providers. This method for determining
‘‘reasonable’’ costs gives providers
flexibility to determine how best to
provide service in compliance with the
rules.
The reasonableness standard satisfies
Hands On’s concerns over the lack of
specific frames per second or quality
standards for VRS. Hands On Petition at
15–16. If, for example, a provider’s VRS
service uses so few frames per second
that the picture is not clear and the VRS
user cannot understand what the
interpreter is signing, the provider is not
offering VRS at all and the service is not
compensable.
Hands On further asserts that the
Commission erred in concluding that
‘‘proprietary’’ software is not a
compensable cost. Hands On Petition at
20; see 2004 TRS Report and Order, 19
FCC Rcd at 12547–12549, paragraphs
188–189, and 192. The Commission
agrees that the categorical exclusion of
such costs is not warranted, and
clarifies that software developed and
owned by a provider that is used for the
provision of TRS may be a compensable
cost: (1) to the extent it is used for the
provision of TRS in compliance with
non-waived mandatory minimum
standards, and (2) if it is not sold or
licensed to any other entity. Further,
such costs should be capitalized, see
2004 TRS Report and Order, 19 FCC
Rcd at 12548, paragraph 190, note 543
(addressing capitalization of costs), and
are subject to review under the general
reasonableness standard. This approach
ensures that the Fund does not become
a source of funding for software or other
products that the provider develops and
uses to provide non-TRS services, TRS
services beyond those required by
applicable non-waived mandatory
minimum standards, or to generate
other income from research paid for by
the Fund.
The Final VRS Rate Should Be Fully
Retroactive
Background. When the Commission
adopted the final VRS rate on June 30,
2004, the Commission concluded that
the rate would not be fully retroactive
to the July 1, 2003, beginning of the
Fund year because it was based on cost
data submitted after the July 1, 2003,
adoption of the $7.751 interim rate.
2004 TRS Report and Order, 19 FCC
Rcd at 12538–12539, 12549–12550,
paragraphs 166, 193. The Commission
concluded that the new compensation
rate would apply to the provision of
VRS services effective September 1,
2003. Hands On Petition at 21–23.
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47143
Hands On asserts that the modified
rate should be fully retroactive because
providers’ costs were the same for July
and August 2003 as they were after
September 1, 2003. Hands On also
asserts that the providers could not
submit additional data until after July 1,
2003. CSD and Sprint filed comments
supporting Hands On’s petition on this
issue. CSD Comments at 1–4; Sprint
Comments at 1–3.
Discussion. The Commission agrees
that it should have made the final 2003–
2004 VRS rate of $8.854 fully retroactive
to July 1, 2003, rather than September
1, 2003. In adopting the interim rate, the
Bureau stated that it would remain in
force until the Bureau completed its
examination of the providers’ cost data,
‘‘after which time the Bureau will
produce the final VRS cost recovery rate
for the July 1, 2003, through June 30,
2004, fund year.’’ 2003 Bureau TRS
Order, 18 FCC Rcd at 12836, paragraph
37 (emphasis added). Consistent with
this statement, and in acceptance of
Hands On’s argument, the Commission
now determines that the final 2003–
2004 VRS rate of $8.854 adopted in the
2004 TRS Report and Order should be
made fully retroactive to July 1, 2003,
the beginning of the 2003–2004 Fund
year. Accordingly, effective August 16,
2006, the Commission directs NECA to
make appropriate supplemental
payments to those VRS providers
compensated for providing VRS in July
and August 2003 that reflect the
difference between the interim rate of
$7.751 per minute and the final rate of
$8.854 per minute.
Costs Directed at Meeting Waived
Mandatory Minimum Standards
Background. Petitioners seek
reconsideration of the Commission’s
conclusion that research and
development costs directed at meeting
waived mandatory minimum standards
are not compensable. Hands On Petition
at 17–20; CSD Petition at 18–22; see
2004 TRS Report and Order, 19 FCC
Rcd at 12523, 12547–12548, paragraphs
122, 188–190. For VRS, the following
mandatory minimum standards are
presently waived: providing STS;
handling any type of call; emergency
call handling; offering equal access to
interexchange carriers; handling 900
calls; providing Voice Carry Over
(VCO), Hearing Carry Over (HCO), VCOto-TTY, HCO-to-TTY, VCO-to-VCO,
HCO-to-HCO; call release; 3-way calling;
and speed dialing. See 2004 TRS Report
and Order, 19 FCC Rcd at 12594–12596,
Appendix E (waiver chart). They argue
that when a mandatory minimum
standard has been waived due to
technological infeasibility, a provider
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should be compensated for the expenses
related to developing the technology to
meet the waived standard. Hands On
Petition at 18; see also CSD Petition at
18–22 (asserting that it is not reasonable
to expect a provider to meet a standard
by a certain date (i.e., the date the
waiver expires) if the provider cannot be
compensated for the expenses
associated with developing a means to
meet the standard). CSD more
specifically asserts that the Commission
should permit the recovery of costs for
research and development to enable
VRS to meet the requirement that all
TRS emergency calls be automatically
and immediately transferred to an
appropriate public safety answering
point (PSAP). See 2004 TRS Report and
Order, 19 FCC Rcd at 12521, paragraph
116. Because VRS is an Internet-based
service, the VRS provider does not
receive the automatic number
identification (ANI) of the calling party,
cannot identify the calling party’s
location, and therefore cannot
automatically pass that information to
the PSAP. 2004 TRS Report and Order
at 12522, paragraph 117. The
Commission concluded that emergency
call handling for VRS was
technologically infeasible, and waived
the requirement for VRS until January 1,
2006. See 2004 TRS Report and Order
at 12522, paragraph 118. On November
30, 2005, the Commission released an
NPRM seeking comment on rules for
access to emergency services for the
Internet-based forms of TRS. See
Telecommunications Relay Services and
Speech-to-Speech Services for
Individuals with Hearing and Speech
Disabilities, FCC 05–196, CG Docket No.
03–123, Further Notice of Proposed
Rulemaking, FCC 05–196; published at
71 FR 5221 (February 1, 2006) (2005
TRS 911 NPRM)
Discussion. The Commission reaffirms
the general principle that engineering
and other expenses for research and
development to meet waived mandatory
minimum standards, or provide
enhancements beyond applicable nonwaived mandatory minimum standards,
are not compensable from the Interstate
TRS Fund. 2004 TRS Report and Order,
19 FCC Rcd at 12523–12524, 12547–
12548, paragraphs 122, 189. As the
Commission explained, TRS providers
are obligated to provide functionally
equivalent service, and that
functionality is defined by the
applicable mandatory minimum
standards. 2004 TRS Report and Order
at 12547–12548, paragraph 189. Title IV
is intended to ensure that entities that
offer telephone voice transmission
services also offer TRS so that persons
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with certain disabilities have access to
the functionality of a voice telephone
call. See 47 U.S.C. 225(a)(3) and (c).
When ‘‘a provider offers eligible
services that meet these standards it
may recover its costs of doing so from
the Interstate TRS Fund.’’ 2004 TRS
Report and Order, 19 FCC Rcd at
12547–12548, paragraph 189 (emphasis
in original). As the Commission
explained, ‘‘this conclusion best
reconciles the Commission’s interest in
avoiding placing undue burdens on the
Interstate TRS Fund with the statutory
mandate that the Commission’s
regulations ‘do not discourage or impair
the development of improved
technology.’ ’’ 2004 TRS Report and
Order, 19 FCC Rcd 12548, paragraph
190 (quoting 47 U.S.C. 225(d)(2)).
The Commission recognized the
‘‘apparent ‘Catch-22’ that, so long as a
mandatory minimum standard is
waived, providers cannot be
compensated for the costs of meeting
the requirement, but that without
additional compensation they cannot
cover the costs of meeting the
requirement to therefore justify the end
of the waiver. 2004 TRS Report and
Order, 19 FCC Rcd at 12523–12524,
paragraph 122. Nevertheless, the
Commission took this approach because
of the open-ended nature of the research
and development that might be directed
at a particular feature. The Commission
stated that it would rely on the filing of
annual reports for information
indicating when the termination of a
waiver may be appropriate and what
additional costs may be necessary. In
other words, the Commission concluded
that it would require the providers to
identify the manner in which the
waived standard might be met, and the
projected associated costs involved,
before a provider devoted potentially
unbounded resources to trying to find a
way to meet the standard for a particular
form of TRS.
The Commission continues to believe
that, as a general matter, this approach
is reasonable. First, to the extent that
some waivers are the result of
technological limitations presently
inherent in Internet-based services
generally, the Interstate TRS Fund
should not be a source of funding to
resolve these limitations. In addition,
the Commission does not believe it can
meaningfully determine what costs are
reasonable when they are incurred to
resolve technological issues that no one
can resolve in the near term. Further, it
may be impossible for some waived
standards ever to apply to certain forms
of TRS. Therefore, the Commission
again concludes that, absent more
specific direction from the Commission
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resulting from the annual waiver reports
or information otherwise brought to the
Commission’s attention, providers may
not be compensated from the Interstate
TRS Fund for research and development
to meet waived mandatory minimum
standards. This principle applies to the
waived emergency call handling
requirement for VRS. Only in this way
can the Commission prevent the Fund
from becoming an open source of
funding for research and development
efforts over which the Commission, and
the Fund Administrator, would have no
control.
Other Issues
MARS Plan. Hamilton’s petition for
reconsideration asserts that the
Commission should not have applied
‘‘rate of return regulation’’ to traditional
TRS, i.e., regulation requiring that the
providers are not entitled to
compensation that constitutes profit
(e.g., a mark-up on expenses) but are
limited to a rate of return on capital
investment. Hamilton Petition at iii, 1;
see generally 2004 TRS Report and
Order, 19 FCC Rcd at 12542–12545,
paragraphs 177–182. Hamilton asks the
Commission to initiate a proceeding to
adopt its proposed alternative cost
recovery methodology (the Multi-state
Average Rate Structure or MARS plan)
for determining the compensation rate
for traditional TRS. Hamilton Petition at
1–4. Under the MARS plan, the
interstate traditional TRS rate would be
calculated based on an average of the
intrastate TRS rates paid by the states.
According to Hamilton, this approach
would be superior to the current cost
recovery methodology because it is
grounded in competition (because most
states select an intrastate TRS provider
through a competitive bidding process),
it would be easier and less costly to
administer, and would benefit
consumers ‘‘by lowering interstate TRS
rates to the competitively based market
value.’’ Hamilton Petition at 2–3. In
response to Hamilton’s petition,
comments were filed by USTA, MCI,
and Hands On, which generally support
Hamilton’s request. USTA Comments at
1–4; MCI Comments at 2–4; Hands On
Reply Comments at 3–4. Hamilton also
filed reply comments, further urging the
Commission to consider its MARS
proposal. Hamilton Reply at 1–4.
Because, however, the Commission
construes Hamilton’s petition for
reconsideration as a request that it
adopts a new cost recovery methodology
for traditional TRS, the Commission
denies the petition for reconsideration
to the extent it challenges the present
cost recovery methodology for
traditional TRS. See generally 2004 TRS
E:\FR\FM\16AUR1.SGM
16AUR1
Federal Register / Vol. 71, No. 158 / Wednesday, August 16, 2006 / Rules and Regulations
Report and Order, 19 FCC Rcd at
12542–12545, paragraphs 177–182. The
Commission will treat this as a petition
for rulemaking and request public
comment on the MARS plan in a future
notice of proposed rulemaking.
VRS Speed of Answer. Finally, several
parties seek reconsideration of the
extension of the waiver of the speed of
answer requirement for VRS providers
until January 1, 2006, or at such time
the Commission adopts a speed of
answer rule for VRS, whichever is
earlier. See, e.g., CSD Petition at 13–18.
See generally 2004 TRS Report and
Order, 19 FCC Rcd at 12522–12524,
paragraphs 119–123. On July 19, 2005,
the Commission released the VRS Speed
of Answer Order, which adopted speed
of answer requirements for VRS
providers, effective January 1, 2006. See
Telecommunications Relay Services and
Speech-to-Speech Services for
Individuals with Hearing and Speech
Disabilities, Report and Order, FCC 05–
140, CC Docket No. 98–67 and CG
Docket No. 03–123, (July 14, 2005),
paragraphs 4–25; published at 70 FR
51649 (August 31, 2005) (VRS Speed of
Answer Order). In the VRS Speed of
Answer Order, the Commission required
that: (1) by January 1, 2006, VRS
providers must answer 80 percent of all
VRS calls within 180 seconds, measured
on a monthly basis; (2) by July 1, 2006,
VRS providers must answer 80 percent
of all VRS calls within 150 seconds,
measured on a monthly basis; and (3) by
January 1, 2007, VRS providers must
answer 80 percent of all VRS calls with
120 seconds, measured on a monthly
basis. Because the Commission has now
adopted a speed of answer rule for VRS,
this issue is moot.
cprice-sewell on PROD1PC66 with RULES
Congressional Review Act
The Commission will not send a copy
of the Order on Reconsideration
pursuant to the Congressional Review
Act, see 5 U.S.C. 801(a)(1)(A), because
the adopted rules are rules of particular
applicability.
Ordering Clauses
Pursuant to the authority contained in
sections 1, 2, and 225 of the
Communications Act of 1934, as
amended, 47 U.S.C. 151, 152, and 225,
the Order on Reconsideration is hereby
adopted.
The petition for partial
reconsideration filed by Hands On is
granted in part and denied in part, as
provided herein, and the petitions for
reconsideration filed by CSD, NVRSC,
and Hamilton are denied, as provided
herein.
The final per-minute compensation
rate for VRS for the 2003–2004 Fund
VerDate Aug<31>2005
15:48 Aug 15, 2006
Jkt 208001
year of $8.854 shall apply retroactively
to all VRS minutes provided during that
Fund year commencing July 1, 2003.
The Order On Reconsideration shall
be effective August 16, 2006.
Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. E6–13486 Filed 8–15–06; 8:45 am]
BILLING CODE 6712–01–P
FEDERAL COMMUNICATIONS
COMMISSION
47 CFR Part 64
[CG Docket No. 03–123; FCC 06–88]
Telecommunications Relay Services
and Speech-to-Speech Services for
Individuals With Hearing and Speech
Disabilities
Federal Communications
Commission.
ACTION: Final rule.
AGENCY:
SUMMARY: In this document, the
Commission denies the applications for
review and affirms the per-minute
compensation rate for Video Relay
Service (VRS) adopted by the Consumer
and Governmental Affairs Bureau for
the 2004–2005 fund year. Three parties
filed applications for review challenging
the per minute compensation rate for
VRS, a form of telecommunications
relay service (TRS).
DATES: Effective August 16, 2006.
ADDRESSES: Federal Communications
Commission, 445 12th Street, SW.,
Washington, DC 20554.
FOR FURTHER INFORMATION CONTACT:
Thomas Chandler, Consumer and
Governmental Affairs Bureau, Disability
Rights Office at (202) 418–1475 (voice),
(202) 418–0597 (TTY), or e-mail at
Thomas.Chandler@fcc.gov.
This
document does not contain new or
modified information collection
requirements subject to the PRA of
1995, Public Law 104–13. In addition, it
does not contain any new or modified
‘‘information collection burden for
small business concerns with fewer than
25 employees,’’ pursuant to the Small
Business Paperwork Relief Act of 2002,
Public Law 106–198, see 44 U.S.C.
3506(c)(4). This is a summary of the
Commission’s document FCC 06–88,
Telecommunications Relay Services and
Speech-to-Speech Services for
Individuals with Hearing and Speech
Disabilities, Memorandum Opinion and
Order, CG Docket No. 03–123, adopted
June 20, 2006, released July 12, 2006
SUPPLEMENTARY INFORMATION:
PO 00000
Frm 00073
Fmt 4700
Sfmt 4700
47145
denying the applications for review
filed by Communication Services for the
Deaf, Inc. (CSD) on July 26, 2004, the
National Video Relay Service Coalition
(NVRSC) on July 20, 2004, and Hands
On Video Relay Services, Inc. (Hands
On) on July 20, 2004. The applications
for review challenge the per-minute
compensation rate for Video Relay
Service adopted in the
Telecommunications Relay Services and
Speech-to-Speech Services for
Individuals with Hearing and Speech
Disabilities, Order, (2004 Bureau TRS
Rate Order), CC Docket No. 98–67, DA
04–1999, 19 FCC Rcd 12224, released
June 30, 2004. This order was later
modified in the Telecommunications
Relay Services and Speech-to-Speech
Services for Individuals with Hearing
and Speech Disabilities, Order,
(Modified 2004 Bureau TRS Rate Order),
CC Docket No. 98–67, DA 04–4063, 19
FCC Rcd 24981, released December 30,
2004.
The full text of document FCC 06–88
and copies of any subsequently filed
documents in this matter will be
available for public inspection and
copying during regular business hours
at the FCC Reference Information
Center, Portals II, 445 12th Street, SW.,
Room CY–A257, Washington, DC 20554.
Document FCC 06–88 and copies of
subsequently filed documents in this
matter may also be purchased from the
Commission’s duplicating contractor at
Portals II, 445 12th Street, SW., Room
CY–B402, Washington, DC 20554.
Customers may contact the
Commission’s duplicating contractor at
their Web site https://www.bcpiweb.com
or call 1–800–378–3160. To request
materials in accessible formats for
people with disabilities (Braille, large
print, electronic files, audio format),
send an e-mail to fcc504@fcc.gov or call
the Consumer and Governmental Affairs
Bureau at (202) 418–0530 (voice), (202)
418–0432 (TTY). Document FCC 06–88
can also be downloaded in Word or
Portable Document Format (PDF) at:
https://www.fcc.gov/cgb/dro.
Synopsis
Background
TRS Cost Recovery Framework
TRS. Title IV of the Americans with
Disabilities Act of 1990 (ADA) requires
common carriers offering ‘‘telephone
voice transmission services’’ to also
provide TRS throughout the area in
which they offer service so that persons
with hearing and speech disabilities
will have access to the telephone
system. 47 U.S.C. 225(c). The statute
also mandates that eligible TRS
providers be compensated for their costs
E:\FR\FM\16AUR1.SGM
16AUR1
Agencies
[Federal Register Volume 71, Number 158 (Wednesday, August 16, 2006)]
[Rules and Regulations]
[Pages 47141-47145]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E6-13486]
=======================================================================
-----------------------------------------------------------------------
FEDERAL COMMUNICATIONS COMMISSION
47 CFR Part 64
[CG Docket No. 03-123; FCC 06-87]
Telecommunications Relay Services and Speech-to-Speech Services
for Individuals With Hearing and Speech Disabilities
AGENCY: Federal Communications Commission.
ACTION: Final rule; petition for reconsideration.
-----------------------------------------------------------------------
SUMMARY: In this document, the Commission addresses issues raised in a
petition for reconsideration which include: the adoption of the final
2003-2004 Video Relay Service (VRS) rate of $8.854; whether the VRS
rate should be fully retroactive; the compensability of research and
development expense incurred for telecommunications relay service (TRS)
enhancements that go beyond the applicable TRS mandatory minimum
standards from the Interstate TRS Fund (Fund); and the applicability of
``rate of return'' regulation to traditional TRS and speed of answer
requirements to VRS.
DATES: Effective August 16, 2006.
ADDRESSES: Federal Communications Commission, 445 12th Street, SW.,
Washington DC 20554.
FOR FURTHER INFORMATION CONTACT: Thomas Chandler, Consumer &
Governmental Affairs Bureau, Disability Rights Office at (202) 418-1475
(voice), (202) 418-0597 (TTY), or e-mail at Thomas.Chandler@fcc.gov.
SUPPLEMENTARY INFORMATION: This document does not contain new or
modified information collection requirements subject to the PRA of
1995, Public Law 104-13. In addition, it does not contain any new or
modified ``information collection burden for small business concerns
with fewer than 25 employees,'' pursuant to the Small Business
Paperwork Relief Act of 2002, Public Law 107-198, see 44 U.S.C. 3506
(c)(4). This is a summary of the Commission's document FCC 06-87,
Telecommunications Relay Services and Speech-to-Speech Services for
Individuals with Hearing and Speech Disabilities, Order on
Reconsideration, CG Docket No. 03-123, adopted June 20, 2006, released
July 12, 2006 addressing issues raised in the Communications Services
for the Deaf, Inc. (CSD) September 30, 2004 petition for
reconsideration; National Video Relay Service Coalition (NVRSC) October
1, 2004 petition for reconsideration; Hands On Video Relay Service,
Inc. (Hands On) October 1, 2004 petition for partial reconsideration;
and Hamilton Relay, Inc. (Hamilton) October 1, 2004 petition for
reconsideration, arising from the Report and Order Telecommunications
Relay Services and Speech-to-Speech Services for Individuals with
Hearing and Speech Disabilities, Report and Order, (2004 TRS Report and
Order), CC Docket No. 98-67, FCC 04-137; published at 69 FR 53346
(September 1, 2004) and Telecommunications Relay Services and Speech-
to-Speech Services for Individuals with Hearing and Speech
Disabilities, Order, (2003 Bureau TRS Order), CC Docket No. 98-67, DA
03-2111, 18 FCC Rcd at 12835-12836, paragraphs 29-38 (June 30, 2003)
(adopting TRS compensation rates for the 2003-2004 Fund Year). The full
text of document FCC 06-87 and copies of any subsequently filed
documents in this matter will be available for public inspection and
copying during regular business hours at the FCC Reference Information
Center, Portals II, 445 12th Street, SW., Room CY-A257, Washington, DC
20554. Document FCC 06-87 and copies of subsequently filed documents in
this matter may also be purchased from the Commission's duplicating
contractor at Portals II, 445 12th Street, SW., Room CY-B402,
Washington, DC 20554. Customers may contact the Commission's
duplicating contractor at its Web site https://www.bcpiweb.com or by
calling 1-800-378-3160. To request materials in accessible formats for
people with disabilities (Braille, large print, electronic files, audio
format), send an e-mail to fcc504@fcc.gov or call the Consumer &
Governmental Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432
(TTY). Document FCC 06-87 can also be downloaded in Word or Portable
Document Format (PDF) at: https://www.fcc.gov/cgb/dro.
Synopsis
Background
Telecommunications Relay Service
Title IV of the Americans with Disabilities Act of 1990 (ADA)
requires common carriers offering ``telephone voice transmission
services'' to also provide TRS throughout the area in which they offer
service, so that persons with hearing and speech disabilities can use
the telephone system. 47 U.S.C. 225(c). The statute also mandates that
eligible TRS providers be compensated for their costs of providing TRS.
47 U.S.C. 225(d)(3). As a general matter, states compensate providers
for the costs of providing intrastate TRS, and the Interstate TRS Fund
compensates providers for the costs of providing interstate TRS. See
generally 2004 TRS Report and Order, 19 FCC Rcd at 12482-12483,
paragraphs 7-8. The cost recovery framework--and the annual
determination of the TRS compensation rates--is intended to cover the
``reasonable'' costs incurred in providing the TRS services mandated by
Congress and Commission regulations. 2004 TRS Report and Order, 19 FCC
Rcd at 12543, paragraph 179; see generally 47 CFR 64.604(c)(5)(iii)(E)
(providers shall be compensated for the ``reasonable costs'' of
providing TRS). The intent of Title IV is to further the Communications
Act's goal of universal service by ensuring that individuals with
hearing or speech disabilities have access to telephone services that
are ``functionally equivalent'' to those available to individuals
without such disabilities. See 47 U.S.C. 225(a)(3). TRS became
available on a nationwide basis in 1993. See generally
Telecommunication Services for Individuals with Hearing and Speech
Disabilities, and the Americans With Disabilities Act of 1990, Report
and Order and Request for Comments, CC Docket No. 90-571; published at
56 FR 36729 (August 1, 1991), (TRS I).
VRS. In 2000, the Commission recognized VRS as form of TRS eligible
for compensation from the Interstate TRS Fund. See Telecommunications
Relay Services and Speech-to-Speech Services for Individuals with
Hearing and Speech Disabilities, CC Docket No. 98-67, Report and Order
and Further Notice of Proposed Rulemaking, 15 FCC Rcd 5140, 5152-5154,
paragraphs 21-27 (March 6, 2000) (Improved TRS Order and FNPRM)
(recognizing VRS as a form
[[Page 47142]]
of TRS), published at 65 FR 38432 (June 21, 2000) and 65 FR 38490 (June
21, 2000); 47 CFR 64.601(17). Presently, all VRS calls are compensated
from the Interstate TRS Fund. See Improved TRS Order and FNPRM, 15 FCC
Rcd at 5154, paragraphs 26-27. As most frequently used, VRS allows a
deaf person whose native language is American Sign Language (ASL) to
communicate in ASL with the CA through a video link. The CA, in turn,
places an outbound telephone call to a hearing person. During the call,
the CA communicates in ASL with the deaf person and by voice with the
hearing person. VRS calls reflect a degree of ``functional
equivalency'' unimaginable in a solely text-based TRS world. As the
following figures for approximate monthly minutes of use of VRS
demonstrate, usage continues to rise: May 2003--189,422; July 2004--
900,000; August 2005--2.7 million; April 2006--3.2 million.
Cost Recovery. Section 225 of the Communications Act provides that
the costs of providing interstate TRS ``shall be recovered from all
subscribers for every interstate service.'' 47 U.S.C. 225(d)(3)(B).
This mandate requires both collecting contributions to establish a fund
(the Interstate TRS Fund) from which TRS providers can be compensated,
and paying money from the Fund to eligible providers for their
provision of eligible TRS services. See generally 47 CFR
64.604(c)(5)(iii)(A) and (E) of the Commission's rules. These duties
are performed by the Interstate TRS Fund administrator, selected by,
and under the direction of, the Commission. See 47 CFR
64.604(c)(5)(iii) of the Commission's rules. The current Interstate TRS
Fund administrator is the National Exchange Carrier Association (NECA).
The TRS Fund administrator presently makes payments to eligible
providers based on per-minute compensation rates for traditional TRS
and IP Relay, Speech-to-Speech (STS), and VRS. In the 2005 TRS Rate
Order, the Commission concluded that it would adopt separate rates for
traditional TRS and IP Relay. Accordingly, beginning with the 2005-2006
Fund year.
Telecommunications Relay Services and Speech-to-Speech Services for
Individuals with Hearing and Speech Disabilities, Order, FCC 05-135, CC
Docket No. 98-67, CG Docket No. 03-123; published at 70 FR 38134 (July
1, 2005) (2005 TRS Rate Order). The compensation rates are set on an
annual basis. The TRS Fund administrator requests and collects
projected cost and demand (i.e., minutes of use) data from the
providers. See 47 CFR 64.604(c)(5)(iii)(C) of the Commission's rules.
After the Fund administrator reviews the submitted projected costs and
minutes of use, it calculates proposed per-minute compensation rates
based on data submitted (or modified, as necessary). As NECA has
explained, NECA calculates a national average cost per minute of use.
It does so by totaling projected costs and minutes of use for all
providers for a two year period, and then dividing each sum (costs and
minutes) by two. Then the average costs are divided by the average
minutes to determine the average cost per minute. See NECA, Interstate
Telecommunications Relay Services Fund Payment Formula and Fund Size
Estimate, filed April 25, 2005, at 9 and Appendix 1E. The Fund
administrator then files these proposed rates with the Commission, and
they are placed on public notice. See, e.g., National Exchange Carrier
Association (NECA) Submits the Payment Formula and Fund Size Estimate
for Interstate Telecommunications Relay Services (TRS) Fund for July
2005 Through June 2006, CC Docket No. 98-67, Public Notice, DA 05-1175
(April 28, 2005); published at 70 FR 24790 (May 11, 2005) (2005 TRS
Rate Notice). The Commission reviews the proposed rates and, in
adopting compensation rates for the ensuing Fund year, may approve or
modify the proposed rates. See generally Telecommunications Relay
Services and the Americans with Disabilities Act of 1990, CC Docket No.
90-571, Third Report and Order, 8 FCC Rcd 5300, 5305, paragraph 30
(July 20, 1993); published at 58 FR 39671 (July 26, 1993) (the TRS rate
calculated by the administrator ``shall be subject to Commission
approval'').
If either the Fund administrator or the Commission disallows any of
a provider's submitted costs, the provider has the opportunity to
contest the disallowances before they are finalized. Because of
confidentiality issues, this is generally done either in a telephone
conversation or in an individual meeting with each provider. The
precise process by which the providers' challenges to cost
disallowances have been handled has varied, depending in part on
whether the Fund administrator or the Bureau has made the disallowance.
The providers may further challenge the adopted rates, including any
cost disallowances, by seeking review of the rate order. Since 1993,
the Commission has released orders at least annually setting forth the
per-minute compensation rates for the various forms of TRS. The
Commission released the first rate order on September 29, 1993. See
Telecommunications Relay Services, and the Americans with Disabilities
Act of 1990, CC Docket No. 90-571, Second Order on Reconsideration and
Fourth Report and Order, 9 FCC Rcd 1637 (September 29, 1993); published
at 58 FR 53663 (October 18, 1993). Subsequent rate orders have been
released at the bureau level, with the exception of the 2005 TRS Rate
Order.
Discussion
The Final 2003-2004 VRS Compensation Rate was Based on Reasoned
Analysis
Background. The 2003 Bureau TRS Order rejected NECA's proposed VRS
rate of $14.023 per minute and adopted an ``interim'' rate of $7.751,
subject to possible revision pending a more complete analysis of the
providers' cost data. 2003 Bureau TRS Order, 18 FCC Rcd at 12835-12836,
paragraphs 29-38. Five parties filed petitions for reconsideration,
challenging the adoption of the interim VRS rate of $7.751 and
requesting that the Commission accept NECA's proposed rate of $14.023
retroactive to July 1, 2003 (the first day of the 2003-2004 Fund year).
See 2004 TRS Report and Order, 19 FCC Rcd at 12538, paragraph 165 and
note 474. These parties were Sprint, AT&T, Sorenson, Hands On, and CSD.
The Commission concluded, based on its review of more complete cost
data submitted by the providers, that it would adopt a final rate of
$8.854. Hands On now contends that the Commission failed to adequately
explain how it arrived at the $8.854 rate. Hands On Petition at 11-17.
Hands On also asserts that the exclusion of ``proprietary'' software in
the rate analysis was wrong. Hands On Petition at 20.
Discussion. The Commission denies Hands On's petition to reconsider
the $8.854 final VRS rate. See 2004 TRS Report and Order, 19 FCC Rcd at
12545-12547, paragraphs 183-187. After the release of the interim 2003-
2004 TRS compensation rates, the Commission reviewed additional cost
data submitted by the providers. As the Commission explained, ``because
all of the providers filed for confidential treatment, the adjustments
made [were] described in the aggregate.'' The Commission noted that it
added back various costs that were excluded in calculating the $7.751
rate relating to salaries, engineering support, and return on capital
investment, as well as the costs from one provider that had been
excluded in their entirety. These
[[Page 47143]]
adjustments resulted in including an additional $9,503,801 in costs,
and a corresponding increase of 213,415 in reimbursable minutes.
These adjustments resulted both from the Commission's analysis of
the providers' supplemental cost data, and individual meetings with the
providers after the release of the 2003 Bureau TRS Order. In these
meetings, Commission staff discussed any adjustments to an individual
provider's cost support with the provider in detail. The Commission met
with Hands On (July 11, 2003), Hamilton (July 10, 2003), Sorenson (July
17, 2003), and Sprint and CSD (July 18, 2003). The Commission provided
no specific dollar amounts and discussed adjustments in the aggregate
because providers claimed that their cost data were confidential. See
2004 TRS Report and Order, 19 FCC Rcd at 12548-12549, paragraph 191.
For these reasons, the Commission finds that the Commission adequately
summarized the cost adjustments to the VRS rate.
The Commission also rejects Hands On's argument that the Commission
has failed to set forth in sufficient detail what costs are
``reasonable'' in certain cost categories. See, e.g., Hands On Petition
at 14-16. Hands On takes issue with a lack of specific direction on
certain standards for the provision of service, specifically the number
of frames per second that should be used to ensure a clear picture and
standards for compatibility between various computers, software, or
video systems.
Providers are required to offer VRS in compliance with all
applicable non-waived mandatory minimum standards, and entitled to be
compensated for their reasonable costs of doing so. Each year the TRS
Fund administrator, NECA, gives the providers instructions for the cost
data request forms, which outline various cost categories and give
examples of the types of costs that can be included. See, e.g., NECA,
Interstate Telecommunications Relay Services Fund Payment Formula and
Fund Size Estimate, filed May 3, 2004, Appendix A. NECA provides these
guidelines so that providers consistently report only costs incurred in
providing compensable services. The providers follow these guidelines,
and Commission staff review the submitted costs to determine whether
they are ``reasonable'', see 47 CFR 64.604(c)(5)(iii)(E) of the
Commission's rules, and consistent with the applicable TRS mandatory
minimum standards. In some cases, a provider's submitted costs are
compared to the costs of other providers of the same service,
particularly if a provider's costs are substantially different from the
other providers' submitted costs. Commission staff subsequently review
any disallowances with the individual providers. This method for
determining ``reasonable'' costs gives providers flexibility to
determine how best to provide service in compliance with the rules.
The reasonableness standard satisfies Hands On's concerns over the
lack of specific frames per second or quality standards for VRS. Hands
On Petition at 15-16. If, for example, a provider's VRS service uses so
few frames per second that the picture is not clear and the VRS user
cannot understand what the interpreter is signing, the provider is not
offering VRS at all and the service is not compensable.
Hands On further asserts that the Commission erred in concluding
that ``proprietary'' software is not a compensable cost. Hands On
Petition at 20; see 2004 TRS Report and Order, 19 FCC Rcd at 12547-
12549, paragraphs 188-189, and 192. The Commission agrees that the
categorical exclusion of such costs is not warranted, and clarifies
that software developed and owned by a provider that is used for the
provision of TRS may be a compensable cost: (1) to the extent it is
used for the provision of TRS in compliance with non-waived mandatory
minimum standards, and (2) if it is not sold or licensed to any other
entity. Further, such costs should be capitalized, see 2004 TRS Report
and Order, 19 FCC Rcd at 12548, paragraph 190, note 543 (addressing
capitalization of costs), and are subject to review under the general
reasonableness standard. This approach ensures that the Fund does not
become a source of funding for software or other products that the
provider develops and uses to provide non-TRS services, TRS services
beyond those required by applicable non-waived mandatory minimum
standards, or to generate other income from research paid for by the
Fund.
The Final VRS Rate Should Be Fully Retroactive
Background. When the Commission adopted the final VRS rate on June
30, 2004, the Commission concluded that the rate would not be fully
retroactive to the July 1, 2003, beginning of the Fund year because it
was based on cost data submitted after the July 1, 2003, adoption of
the $7.751 interim rate. 2004 TRS Report and Order, 19 FCC Rcd at
12538-12539, 12549-12550, paragraphs 166, 193. The Commission concluded
that the new compensation rate would apply to the provision of VRS
services effective September 1, 2003. Hands On Petition at 21-23.
Hands On asserts that the modified rate should be fully retroactive
because providers' costs were the same for July and August 2003 as they
were after September 1, 2003. Hands On also asserts that the providers
could not submit additional data until after July 1, 2003. CSD and
Sprint filed comments supporting Hands On's petition on this issue. CSD
Comments at 1-4; Sprint Comments at 1-3.
Discussion. The Commission agrees that it should have made the
final 2003-2004 VRS rate of $8.854 fully retroactive to July 1, 2003,
rather than September 1, 2003. In adopting the interim rate, the Bureau
stated that it would remain in force until the Bureau completed its
examination of the providers' cost data, ``after which time the Bureau
will produce the final VRS cost recovery rate for the July 1, 2003,
through June 30, 2004, fund year.'' 2003 Bureau TRS Order, 18 FCC Rcd
at 12836, paragraph 37 (emphasis added). Consistent with this
statement, and in acceptance of Hands On's argument, the Commission now
determines that the final 2003-2004 VRS rate of $8.854 adopted in the
2004 TRS Report and Order should be made fully retroactive to July 1,
2003, the beginning of the 2003-2004 Fund year. Accordingly, effective
August 16, 2006, the Commission directs NECA to make appropriate
supplemental payments to those VRS providers compensated for providing
VRS in July and August 2003 that reflect the difference between the
interim rate of $7.751 per minute and the final rate of $8.854 per
minute.
Costs Directed at Meeting Waived Mandatory Minimum Standards
Background. Petitioners seek reconsideration of the Commission's
conclusion that research and development costs directed at meeting
waived mandatory minimum standards are not compensable. Hands On
Petition at 17-20; CSD Petition at 18-22; see 2004 TRS Report and
Order, 19 FCC Rcd at 12523, 12547-12548, paragraphs 122, 188-190. For
VRS, the following mandatory minimum standards are presently waived:
providing STS; handling any type of call; emergency call handling;
offering equal access to interexchange carriers; handling 900 calls;
providing Voice Carry Over (VCO), Hearing Carry Over (HCO), VCO-to-TTY,
HCO-to-TTY, VCO-to-VCO, HCO-to-HCO; call release; 3-way calling; and
speed dialing. See 2004 TRS Report and Order, 19 FCC Rcd at 12594-
12596, Appendix E (waiver chart). They argue that when a mandatory
minimum standard has been waived due to technological infeasibility, a
provider
[[Page 47144]]
should be compensated for the expenses related to developing the
technology to meet the waived standard. Hands On Petition at 18; see
also CSD Petition at 18-22 (asserting that it is not reasonable to
expect a provider to meet a standard by a certain date (i.e., the date
the waiver expires) if the provider cannot be compensated for the
expenses associated with developing a means to meet the standard). CSD
more specifically asserts that the Commission should permit the
recovery of costs for research and development to enable VRS to meet
the requirement that all TRS emergency calls be automatically and
immediately transferred to an appropriate public safety answering point
(PSAP). See 2004 TRS Report and Order, 19 FCC Rcd at 12521, paragraph
116. Because VRS is an Internet-based service, the VRS provider does
not receive the automatic number identification (ANI) of the calling
party, cannot identify the calling party's location, and therefore
cannot automatically pass that information to the PSAP. 2004 TRS Report
and Order at 12522, paragraph 117. The Commission concluded that
emergency call handling for VRS was technologically infeasible, and
waived the requirement for VRS until January 1, 2006. See 2004 TRS
Report and Order at 12522, paragraph 118. On November 30, 2005, the
Commission released an NPRM seeking comment on rules for access to
emergency services for the Internet-based forms of TRS. See
Telecommunications Relay Services and Speech-to-Speech Services for
Individuals with Hearing and Speech Disabilities, FCC 05-196, CG Docket
No. 03-123, Further Notice of Proposed Rulemaking, FCC 05-196;
published at 71 FR 5221 (February 1, 2006) (2005 TRS 911 NPRM)
Discussion. The Commission reaffirms the general principle that
engineering and other expenses for research and development to meet
waived mandatory minimum standards, or provide enhancements beyond
applicable non-waived mandatory minimum standards, are not compensable
from the Interstate TRS Fund. 2004 TRS Report and Order, 19 FCC Rcd at
12523-12524, 12547-12548, paragraphs 122, 189. As the Commission
explained, TRS providers are obligated to provide functionally
equivalent service, and that functionality is defined by the applicable
mandatory minimum standards. 2004 TRS Report and Order at 12547-12548,
paragraph 189. Title IV is intended to ensure that entities that offer
telephone voice transmission services also offer TRS so that persons
with certain disabilities have access to the functionality of a voice
telephone call. See 47 U.S.C. 225(a)(3) and (c). When ``a provider
offers eligible services that meet these standards it may recover its
costs of doing so from the Interstate TRS Fund.'' 2004 TRS Report and
Order, 19 FCC Rcd at 12547-12548, paragraph 189 (emphasis in original).
As the Commission explained, ``this conclusion best reconciles the
Commission's interest in avoiding placing undue burdens on the
Interstate TRS Fund with the statutory mandate that the Commission's
regulations `do not discourage or impair the development of improved
technology.' '' 2004 TRS Report and Order, 19 FCC Rcd 12548, paragraph
190 (quoting 47 U.S.C. 225(d)(2)).
The Commission recognized the ``apparent `Catch-22' that, so long
as a mandatory minimum standard is waived, providers cannot be
compensated for the costs of meeting the requirement, but that without
additional compensation they cannot cover the costs of meeting the
requirement to therefore justify the end of the waiver. 2004 TRS Report
and Order, 19 FCC Rcd at 12523-12524, paragraph 122. Nevertheless, the
Commission took this approach because of the open-ended nature of the
research and development that might be directed at a particular
feature. The Commission stated that it would rely on the filing of
annual reports for information indicating when the termination of a
waiver may be appropriate and what additional costs may be necessary.
In other words, the Commission concluded that it would require the
providers to identify the manner in which the waived standard might be
met, and the projected associated costs involved, before a provider
devoted potentially unbounded resources to trying to find a way to meet
the standard for a particular form of TRS.
The Commission continues to believe that, as a general matter, this
approach is reasonable. First, to the extent that some waivers are the
result of technological limitations presently inherent in Internet-
based services generally, the Interstate TRS Fund should not be a
source of funding to resolve these limitations. In addition, the
Commission does not believe it can meaningfully determine what costs
are reasonable when they are incurred to resolve technological issues
that no one can resolve in the near term. Further, it may be impossible
for some waived standards ever to apply to certain forms of TRS.
Therefore, the Commission again concludes that, absent more specific
direction from the Commission resulting from the annual waiver reports
or information otherwise brought to the Commission's attention,
providers may not be compensated from the Interstate TRS Fund for
research and development to meet waived mandatory minimum standards.
This principle applies to the waived emergency call handling
requirement for VRS. Only in this way can the Commission prevent the
Fund from becoming an open source of funding for research and
development efforts over which the Commission, and the Fund
Administrator, would have no control.
Other Issues
MARS Plan. Hamilton's petition for reconsideration asserts that the
Commission should not have applied ``rate of return regulation'' to
traditional TRS, i.e., regulation requiring that the providers are not
entitled to compensation that constitutes profit (e.g., a mark-up on
expenses) but are limited to a rate of return on capital investment.
Hamilton Petition at iii, 1; see generally 2004 TRS Report and Order,
19 FCC Rcd at 12542-12545, paragraphs 177-182. Hamilton asks the
Commission to initiate a proceeding to adopt its proposed alternative
cost recovery methodology (the Multi-state Average Rate Structure or
MARS plan) for determining the compensation rate for traditional TRS.
Hamilton Petition at 1-4. Under the MARS plan, the interstate
traditional TRS rate would be calculated based on an average of the
intrastate TRS rates paid by the states. According to Hamilton, this
approach would be superior to the current cost recovery methodology
because it is grounded in competition (because most states select an
intrastate TRS provider through a competitive bidding process), it
would be easier and less costly to administer, and would benefit
consumers ``by lowering interstate TRS rates to the competitively based
market value.'' Hamilton Petition at 2-3. In response to Hamilton's
petition, comments were filed by USTA, MCI, and Hands On, which
generally support Hamilton's request. USTA Comments at 1-4; MCI
Comments at 2-4; Hands On Reply Comments at 3-4. Hamilton also filed
reply comments, further urging the Commission to consider its MARS
proposal. Hamilton Reply at 1-4. Because, however, the Commission
construes Hamilton's petition for reconsideration as a request that it
adopts a new cost recovery methodology for traditional TRS, the
Commission denies the petition for reconsideration to the extent it
challenges the present cost recovery methodology for traditional TRS.
See generally 2004 TRS
[[Page 47145]]
Report and Order, 19 FCC Rcd at 12542-12545, paragraphs 177-182. The
Commission will treat this as a petition for rulemaking and request
public comment on the MARS plan in a future notice of proposed
rulemaking.
VRS Speed of Answer. Finally, several parties seek reconsideration
of the extension of the waiver of the speed of answer requirement for
VRS providers until January 1, 2006, or at such time the Commission
adopts a speed of answer rule for VRS, whichever is earlier. See, e.g.,
CSD Petition at 13-18. See generally 2004 TRS Report and Order, 19 FCC
Rcd at 12522-12524, paragraphs 119-123. On July 19, 2005, the
Commission released the VRS Speed of Answer Order, which adopted speed
of answer requirements for VRS providers, effective January 1, 2006.
See Telecommunications Relay Services and Speech-to-Speech Services for
Individuals with Hearing and Speech Disabilities, Report and Order, FCC
05-140, CC Docket No. 98-67 and CG Docket No. 03-123, (July 14, 2005),
paragraphs 4-25; published at 70 FR 51649 (August 31, 2005) (VRS Speed
of Answer Order). In the VRS Speed of Answer Order, the Commission
required that: (1) by January 1, 2006, VRS providers must answer 80
percent of all VRS calls within 180 seconds, measured on a monthly
basis; (2) by July 1, 2006, VRS providers must answer 80 percent of all
VRS calls within 150 seconds, measured on a monthly basis; and (3) by
January 1, 2007, VRS providers must answer 80 percent of all VRS calls
with 120 seconds, measured on a monthly basis. Because the Commission
has now adopted a speed of answer rule for VRS, this issue is moot.
Congressional Review Act
The Commission will not send a copy of the Order on Reconsideration
pursuant to the Congressional Review Act, see 5 U.S.C. 801(a)(1)(A),
because the adopted rules are rules of particular applicability.
Ordering Clauses
Pursuant to the authority contained in sections 1, 2, and 225 of
the Communications Act of 1934, as amended, 47 U.S.C. 151, 152, and
225, the Order on Reconsideration is hereby adopted.
The petition for partial reconsideration filed by Hands On is
granted in part and denied in part, as provided herein, and the
petitions for reconsideration filed by CSD, NVRSC, and Hamilton are
denied, as provided herein.
The final per-minute compensation rate for VRS for the 2003-2004
Fund year of $8.854 shall apply retroactively to all VRS minutes
provided during that Fund year commencing July 1, 2003.
The Order On Reconsideration shall be effective August 16, 2006.
Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. E6-13486 Filed 8-15-06; 8:45 am]
BILLING CODE 6712-01-P