Notice of Request for Collection of Public Information With the Use of a Survey, 42350 [E6-11946]

Download as PDF 42350 Federal Register / Vol. 71, No. 143 / Wednesday, July 26, 2006 / Notices implementing NEPA (7 CFR part 1b), and (4) APHIS’ NEPA Implementing Procedures (7 CFR part 372). Copies of the EA and FONSI are available from the individual listed under FOR FURTHER INFORMATION CONTACT. Authority: 7 U.S.C. 7701–7772 and 7781– 7786; 31 U.S.C. 9701; 7 CFR 2.22, 2.80, and 371.3. Done in Washington, DC, this 20th day of July 2006 . Kevin Shea, Acting Administrator, Animal and Plant Health Inspection Service. [FR Doc. E6–11939 Filed 7–25–06; 8:45 am] BILLING CODE 3410–34–P DEPARTMENT OF AGRICULTURE Rural Housing Service Notice of Request for Collection of Public Information With the Use of a Survey Rural Housing Service, USDA. ACTION: Proposed collection; comments requested. AGENCY: SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this notice announces the Rural Housing Service’s (RHS) intention to request clearance for continuation of information collection to measure the quality of loan servicing provided by the RHS, Centralized Servicing Center (CSC) in St. Louis, MO. DATES: Comments on this notice must be received by September 25, 2006, to be assured of consideration. FOR FURTHER INFORMATION CONTACT: Terrie Barton, Customer Service Branch Chief, Centralized Servicing Center, 1520 Market Street, Room 3622, St. Louis, Missouri 63103, phone (314) 206–2108, e-mail: Terrie.barton@stl.usda.gov. sroberts on PROD1PC70 with NOTICES SUPPLEMENTARY INFORMATION: Title: Rural Development—Customer Satisfaction Survey. Type of Request: Extension of a currently approved information collection. Abstract: RHS, provides insured loans to low- and moderate-income applicants located in rural geographic areas to assist them in obtaining decent, sanitary and safe dwellings. RHS currently processes loan originations through approximately 700 Field Offices. The CSC provides support to the Field Offices and is responsible for loan servicing functions for RHS program borrowers. The CSC was established to achieve a high level of customer service and operating efficiency. The CSC has VerDate Aug<31>2005 17:16 Jul 25, 2006 Jkt 208001 established a fully integrated call center and is able to provide borrowers with convenient access to their loan account information. To facilitate CSC’s mission and in an effort to continuously improve its services, a survey has been developed that will measure the change in quality of service that borrower’s receive when they contact the CSC. Two previous surveys have been completed under prior authorization. Respondents will only need to report information on a one-time basis. The results of the survey will provide a general satisfaction level among borrowers throughout the nation. The data analysis will provide comparisons to prior surveys and reveal areas of increased satisfaction as well as areas in need of improvement. CSC’s goal is to continuously improve program delivery, accessibility and overall customer service satisfaction. A follow up survey will be conducted in 18–24 months, but may or may not be sent to the same initial respondents. Additionally, in accordance with Government Performance and Results Act (GPRA), the survey will enable CSC to measure the results and overall effectiveness of customer services provided as well as implement action plans and measure improvements. Estimate of Burden: Public reporting burden for this collection of information is estimated to average 10 minutes per response. Respondents: Borrowers who have a Rural Housing Program services loan. Estimated Number of Respondents: 6,000. Estimated Number of Responses per Respondent: 1. Estimated Number of Responses: 6,000. Estimated Total Annual Burden on Respondents: 1,000 hours. Copies of this information collection can be obtained from Cheryl Thompson, Regulations and Paperwork Management Branch, Support Services Division at (202) 692–0043. Comments: Comments are invited on: (a) Whether the proposed collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (b) the accuracy of agency’s estimate of the burden of the proposed collection of information including the validity of the methodology and assumptions used; (c) ways to enhance the quality, utility and clarity of the information to be collected; and (d) ways to minimize the burden of the collection of information on those who are to respond, including through the use of appropriate PO 00000 Frm 00005 Fmt 4703 Sfmt 4703 automated, electronic, mechanical, or other technological collection techniques or other forms of information technology. Comments may be sent to Cheryl Thompson, Regulations and Paperwork Management Branch, Support Services Division, U.S. Department of Agriculture, Rural Development, STOP 0742, 1400 Independence Ave., SW., Washington, DC 20250–0742. All responses to this notice will be summarized and included in the request for OMB approval. All comments will also become a matter of public record. Dated: July 20, 2006. Russell T. Davis, Administrator, Rural Housing Service. [FR Doc. E6–11946 Filed 7–25–06; 8:45 am] BILLING CODE 3410–XV–P DEPARTMENT OF COMMERCE Submission for OMB Review; Comment Request The Department of Commerce (DOC) has submitted to the Office of Management and Budget (OMB) for clearance the following proposal for collection of information under provisions of the Paperwork Reduction Act (44 U.S.C. Chapter 35). Agency: Bureau of Industry and Security. Title: BIS Program Evaluation. Agency Form Number: N/A. OMB Approval Number: 0694–0125. Type of Request: Renewal of an existing collection. Burden: 500 hours. Average Time per Response: 10 minutes per response. Number of Respondents: 3,000 respondents. Needs and Uses: This survey capability is needed by BIS seminar instructors for seminar programs conducted throughout the year. Seminar participants will be asked to evaluate seminar content and to provide input for future programs. Their responses will provide useful and practical information that BIS can use to determine whether or not it is providing a quality program and gives BIS information useful to making recommended improvements. Affected Public: Individuals, businesses or other for-profit institutions. Respondent’s Obligation: Voluntary. OMB Desk Officer: David Rostker. Copies of the above information collection proposal can be obtained by calling or writing Diana Hynek, DOC Paperwork Clearance Officer, (202) 482– E:\FR\FM\26JYN1.SGM 26JYN1

Agencies

[Federal Register Volume 71, Number 143 (Wednesday, July 26, 2006)]
[Notices]
[Page 42350]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E6-11946]


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DEPARTMENT OF AGRICULTURE

Rural Housing Service


Notice of Request for Collection of Public Information With the 
Use of a Survey

AGENCY: Rural Housing Service, USDA.

ACTION: Proposed collection; comments requested.

-----------------------------------------------------------------------

SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this 
notice announces the Rural Housing Service's (RHS) intention to request 
clearance for continuation of information collection to measure the 
quality of loan servicing provided by the RHS, Centralized Servicing 
Center (CSC) in St. Louis, MO.

DATES: Comments on this notice must be received by September 25, 2006, 
to be assured of consideration.

FOR FURTHER INFORMATION CONTACT: Terrie Barton, Customer Service Branch 
Chief, Centralized Servicing Center, 1520 Market Street, Room 3622, St. 
Louis, Missouri 63103, phone (314) 206-2108, e-mail: 
Terrie.barton@stl.usda.gov.

SUPPLEMENTARY INFORMATION:
    Title: Rural Development--Customer Satisfaction Survey.
    Type of Request: Extension of a currently approved information 
collection.
    Abstract: RHS, provides insured loans to low- and moderate-income 
applicants located in rural geographic areas to assist them in 
obtaining decent, sanitary and safe dwellings. RHS currently processes 
loan originations through approximately 700 Field Offices. The CSC 
provides support to the Field Offices and is responsible for loan 
servicing functions for RHS program borrowers. The CSC was established 
to achieve a high level of customer service and operating efficiency. 
The CSC has established a fully integrated call center and is able to 
provide borrowers with convenient access to their loan account 
information.
    To facilitate CSC's mission and in an effort to continuously 
improve its services, a survey has been developed that will measure the 
change in quality of service that borrower's receive when they contact 
the CSC. Two previous surveys have been completed under prior 
authorization. Respondents will only need to report information on a 
one-time basis.
    The results of the survey will provide a general satisfaction level 
among borrowers throughout the nation. The data analysis will provide 
comparisons to prior surveys and reveal areas of increased satisfaction 
as well as areas in need of improvement. CSC's goal is to continuously 
improve program delivery, accessibility and overall customer service 
satisfaction. A follow up survey will be conducted in 18-24 months, but 
may or may not be sent to the same initial respondents. Additionally, 
in accordance with Government Performance and Results Act (GPRA), the 
survey will enable CSC to measure the results and overall effectiveness 
of customer services provided as well as implement action plans and 
measure improvements.
    Estimate of Burden: Public reporting burden for this collection of 
information is estimated to average 10 minutes per response.
    Respondents: Borrowers who have a Rural Housing Program services 
loan.
    Estimated Number of Respondents: 6,000.
    Estimated Number of Responses per Respondent: 1.
    Estimated Number of Responses: 6,000.
    Estimated Total Annual Burden on Respondents: 1,000 hours.
    Copies of this information collection can be obtained from Cheryl 
Thompson, Regulations and Paperwork Management Branch, Support Services 
Division at (202) 692-0043.
    Comments: Comments are invited on: (a) Whether the proposed 
collection of information is necessary for the proper performance of 
the functions of the agency, including whether the information will 
have practical utility; (b) the accuracy of agency's estimate of the 
burden of the proposed collection of information including the validity 
of the methodology and assumptions used; (c) ways to enhance the 
quality, utility and clarity of the information to be collected; and 
(d) ways to minimize the burden of the collection of information on 
those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology. Comments may be 
sent to Cheryl Thompson, Regulations and Paperwork Management Branch, 
Support Services Division, U.S. Department of Agriculture, Rural 
Development, STOP 0742, 1400 Independence Ave., SW., Washington, DC 
20250-0742. All responses to this notice will be summarized and 
included in the request for OMB approval. All comments will also become 
a matter of public record.

    Dated: July 20, 2006.
Russell T. Davis,
Administrator, Rural Housing Service.
[FR Doc. E6-11946 Filed 7-25-06; 8:45 am]
BILLING CODE 3410-XV-P
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