Notice of Request for Collection of Public Information With the Use of a Survey, 42350 [E6-11946]
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Federal Register / Vol. 71, No. 143 / Wednesday, July 26, 2006 / Notices
implementing NEPA (7 CFR part 1b),
and (4) APHIS’ NEPA Implementing
Procedures (7 CFR part 372). Copies of
the EA and FONSI are available from
the individual listed under FOR FURTHER
INFORMATION CONTACT.
Authority: 7 U.S.C. 7701–7772 and 7781–
7786; 31 U.S.C. 9701; 7 CFR 2.22, 2.80, and
371.3.
Done in Washington, DC, this 20th day of
July 2006 .
Kevin Shea,
Acting Administrator, Animal and Plant
Health Inspection Service.
[FR Doc. E6–11939 Filed 7–25–06; 8:45 am]
BILLING CODE 3410–34–P
DEPARTMENT OF AGRICULTURE
Rural Housing Service
Notice of Request for Collection of
Public Information With the Use of a
Survey
Rural Housing Service, USDA.
ACTION: Proposed collection; comments
requested.
AGENCY:
SUMMARY: In accordance with the
Paperwork Reduction Act of 1995, this
notice announces the Rural Housing
Service’s (RHS) intention to request
clearance for continuation of
information collection to measure the
quality of loan servicing provided by the
RHS, Centralized Servicing Center (CSC)
in St. Louis, MO.
DATES: Comments on this notice must be
received by September 25, 2006, to be
assured of consideration.
FOR FURTHER INFORMATION CONTACT:
Terrie Barton, Customer Service Branch
Chief, Centralized Servicing Center,
1520 Market Street, Room 3622, St.
Louis, Missouri 63103, phone (314)
206–2108, e-mail:
Terrie.barton@stl.usda.gov.
sroberts on PROD1PC70 with NOTICES
SUPPLEMENTARY INFORMATION:
Title: Rural Development—Customer
Satisfaction Survey.
Type of Request: Extension of a
currently approved information
collection.
Abstract: RHS, provides insured loans
to low- and moderate-income applicants
located in rural geographic areas to
assist them in obtaining decent, sanitary
and safe dwellings. RHS currently
processes loan originations through
approximately 700 Field Offices. The
CSC provides support to the Field
Offices and is responsible for loan
servicing functions for RHS program
borrowers. The CSC was established to
achieve a high level of customer service
and operating efficiency. The CSC has
VerDate Aug<31>2005
17:16 Jul 25, 2006
Jkt 208001
established a fully integrated call center
and is able to provide borrowers with
convenient access to their loan account
information.
To facilitate CSC’s mission and in an
effort to continuously improve its
services, a survey has been developed
that will measure the change in quality
of service that borrower’s receive when
they contact the CSC. Two previous
surveys have been completed under
prior authorization. Respondents will
only need to report information on a
one-time basis.
The results of the survey will provide
a general satisfaction level among
borrowers throughout the nation. The
data analysis will provide comparisons
to prior surveys and reveal areas of
increased satisfaction as well as areas in
need of improvement. CSC’s goal is to
continuously improve program delivery,
accessibility and overall customer
service satisfaction. A follow up survey
will be conducted in 18–24 months, but
may or may not be sent to the same
initial respondents. Additionally, in
accordance with Government
Performance and Results Act (GPRA),
the survey will enable CSC to measure
the results and overall effectiveness of
customer services provided as well as
implement action plans and measure
improvements.
Estimate of Burden: Public reporting
burden for this collection of information
is estimated to average 10 minutes per
response.
Respondents: Borrowers who have a
Rural Housing Program services loan.
Estimated Number of Respondents:
6,000.
Estimated Number of Responses per
Respondent: 1.
Estimated Number of Responses:
6,000.
Estimated Total Annual Burden on
Respondents: 1,000 hours.
Copies of this information collection
can be obtained from Cheryl Thompson,
Regulations and Paperwork
Management Branch, Support Services
Division at (202) 692–0043.
Comments: Comments are invited on:
(a) Whether the proposed collection of
information is necessary for the proper
performance of the functions of the
agency, including whether the
information will have practical utility;
(b) the accuracy of agency’s estimate of
the burden of the proposed collection of
information including the validity of the
methodology and assumptions used; (c)
ways to enhance the quality, utility and
clarity of the information to be
collected; and (d) ways to minimize the
burden of the collection of information
on those who are to respond, including
through the use of appropriate
PO 00000
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Fmt 4703
Sfmt 4703
automated, electronic, mechanical, or
other technological collection
techniques or other forms of information
technology. Comments may be sent to
Cheryl Thompson, Regulations and
Paperwork Management Branch,
Support Services Division, U.S.
Department of Agriculture, Rural
Development, STOP 0742, 1400
Independence Ave., SW., Washington,
DC 20250–0742. All responses to this
notice will be summarized and included
in the request for OMB approval. All
comments will also become a matter of
public record.
Dated: July 20, 2006.
Russell T. Davis,
Administrator, Rural Housing Service.
[FR Doc. E6–11946 Filed 7–25–06; 8:45 am]
BILLING CODE 3410–XV–P
DEPARTMENT OF COMMERCE
Submission for OMB Review;
Comment Request
The Department of Commerce (DOC)
has submitted to the Office of
Management and Budget (OMB) for
clearance the following proposal for
collection of information under
provisions of the Paperwork Reduction
Act (44 U.S.C. Chapter 35).
Agency: Bureau of Industry and
Security.
Title: BIS Program Evaluation.
Agency Form Number: N/A.
OMB Approval Number: 0694–0125.
Type of Request: Renewal of an
existing collection.
Burden: 500 hours.
Average Time per Response: 10
minutes per response.
Number of Respondents: 3,000
respondents.
Needs and Uses: This survey
capability is needed by BIS seminar
instructors for seminar programs
conducted throughout the year. Seminar
participants will be asked to evaluate
seminar content and to provide input
for future programs. Their responses
will provide useful and practical
information that BIS can use to
determine whether or not it is providing
a quality program and gives BIS
information useful to making
recommended improvements.
Affected Public: Individuals,
businesses or other for-profit
institutions.
Respondent’s Obligation: Voluntary.
OMB Desk Officer: David Rostker.
Copies of the above information
collection proposal can be obtained by
calling or writing Diana Hynek, DOC
Paperwork Clearance Officer, (202) 482–
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26JYN1
]]>Agencies
[Federal Register Volume 71, Number 143 (Wednesday, July 26, 2006)]
[Notices]
[Page 42350]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E6-11946]
-----------------------------------------------------------------------
DEPARTMENT OF AGRICULTURE
Rural Housing Service
Notice of Request for Collection of Public Information With the
Use of a Survey
AGENCY: Rural Housing Service, USDA.
ACTION: Proposed collection; comments requested.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice announces the Rural Housing Service's (RHS) intention to request
clearance for continuation of information collection to measure the
quality of loan servicing provided by the RHS, Centralized Servicing
Center (CSC) in St. Louis, MO.
DATES: Comments on this notice must be received by September 25, 2006,
to be assured of consideration.
FOR FURTHER INFORMATION CONTACT: Terrie Barton, Customer Service Branch
Chief, Centralized Servicing Center, 1520 Market Street, Room 3622, St.
Louis, Missouri 63103, phone (314) 206-2108, e-mail:
Terrie.barton@stl.usda.gov.
SUPPLEMENTARY INFORMATION:
Title: Rural Development--Customer Satisfaction Survey.
Type of Request: Extension of a currently approved information
collection.
Abstract: RHS, provides insured loans to low- and moderate-income
applicants located in rural geographic areas to assist them in
obtaining decent, sanitary and safe dwellings. RHS currently processes
loan originations through approximately 700 Field Offices. The CSC
provides support to the Field Offices and is responsible for loan
servicing functions for RHS program borrowers. The CSC was established
to achieve a high level of customer service and operating efficiency.
The CSC has established a fully integrated call center and is able to
provide borrowers with convenient access to their loan account
information.
To facilitate CSC's mission and in an effort to continuously
improve its services, a survey has been developed that will measure the
change in quality of service that borrower's receive when they contact
the CSC. Two previous surveys have been completed under prior
authorization. Respondents will only need to report information on a
one-time basis.
The results of the survey will provide a general satisfaction level
among borrowers throughout the nation. The data analysis will provide
comparisons to prior surveys and reveal areas of increased satisfaction
as well as areas in need of improvement. CSC's goal is to continuously
improve program delivery, accessibility and overall customer service
satisfaction. A follow up survey will be conducted in 18-24 months, but
may or may not be sent to the same initial respondents. Additionally,
in accordance with Government Performance and Results Act (GPRA), the
survey will enable CSC to measure the results and overall effectiveness
of customer services provided as well as implement action plans and
measure improvements.
Estimate of Burden: Public reporting burden for this collection of
information is estimated to average 10 minutes per response.
Respondents: Borrowers who have a Rural Housing Program services
loan.
Estimated Number of Respondents: 6,000.
Estimated Number of Responses per Respondent: 1.
Estimated Number of Responses: 6,000.
Estimated Total Annual Burden on Respondents: 1,000 hours.
Copies of this information collection can be obtained from Cheryl
Thompson, Regulations and Paperwork Management Branch, Support Services
Division at (202) 692-0043.
Comments: Comments are invited on: (a) Whether the proposed
collection of information is necessary for the proper performance of
the functions of the agency, including whether the information will
have practical utility; (b) the accuracy of agency's estimate of the
burden of the proposed collection of information including the validity
of the methodology and assumptions used; (c) ways to enhance the
quality, utility and clarity of the information to be collected; and
(d) ways to minimize the burden of the collection of information on
those who are to respond, including through the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology. Comments may be
sent to Cheryl Thompson, Regulations and Paperwork Management Branch,
Support Services Division, U.S. Department of Agriculture, Rural
Development, STOP 0742, 1400 Independence Ave., SW., Washington, DC
20250-0742. All responses to this notice will be summarized and
included in the request for OMB approval. All comments will also become
a matter of public record.
Dated: July 20, 2006.
Russell T. Davis,
Administrator, Rural Housing Service.
[FR Doc. E6-11946 Filed 7-25-06; 8:45 am]
BILLING CODE 3410-XV-P
