Intent to Request Renewal From OMB of One Current Public Collection of Information: Aviation Security Customer Satisfaction Performance Measurement Passenger Survey, 13989-13990 [E6-3954]
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Federal Register / Vol. 71, No. 53 / Monday, March 20, 2006 / Notices
government agencies pursuant to
records management inspections being
conducted under the authority of 44
U.S.C. Sections 2904 and 2906.
I. To contractors, grantees, experts,
consultants, students, and others
performing or working on a contract,
service, grant, cooperative agreement, or
other assignment for the Federal
Government, when necessary to
accomplish an agency function related
to this system of records.
J. To a former employee of the
Department for purposes of: responding
to an official inquiry by a Federal, state,
or local government entity or
professional licensing authority, in
accordance with applicable department
regulations; or facilitating
communications with a former
employee that may be necessary for
personnel-related or other official
purposes where the Department requires
information and/or consultation
assistance from the former employee
regarding a matter within that person’s
former area of responsibility.
Records that are stored in an
individual’s file will be purged
according to the retention and
disposition guidelines that relate to the
individual’s file (DHS/ICE/USCIS001A).
Electronic records for which the statute
of limitations has expired for all
criminal violations and that are older
than 75 years will be purged.
Fingerprint cards, created for the
purpose of entering records in the
database, will be destroyed after data
entry. The I–877, and copies of
supporting documentation, which are
created for the purpose of special alien
registration back-up procedures, will be
destroyed after data entry. Work
Measurement Reports and Statistical
Reports will be maintained within the
guidelines set forth in NCI–95–78–5/2
and NCI–85–78–1/2 respectively.
POLICIES AND PRACTICES FOR STORING,
RETRIEVING, ACCESSING, RETAINING, AND
DISPOSING OF RECORDS IN THE SYSTEM:
NOTIFICATION PROCEDURE:
STORAGE:
Information can be stored in case file
folders, cabinets, safes, or a variety of
electronic or computer databases and
storage media.
Records may be retrieved by name;
biometrics; identification numbers
(including but not limited to alien
number, fingerprint identification
number, etc.); case related data and/or
combination of other personal
identifiers such as date of birth,
nationality, etc.
SAFEGUARDS:
The system is protected through
multi-layer security mechanisms. The
protective strategies are physical,
technical, administrative and
environmental in nature and provide
access control to sensitive data, physical
access control to DHS facilities,
confidentiality of communications,
authentication of sending parties, and
personnel screening to ensure that all
personnel with access to data are
screened through background
investigations commensurate with the
level of access required to perform their
duties.
wwhite on PROD1PC61 with NOTICES
Program Manager, IDENT Program
Management Office, US–VISIT Program,
U.S. Department of Homeland Security,
Washington, DC 20528, USA.
To determine whether this system
contains records relating to you, write to
the US–VISIT Privacy Officer, US–VISIT
Program, Border and Transportation
Security, U.S. Department of Homeland
Security, 245 Murray Lane, SW.,
Washington, DC 20528, USA.
RECORD ACCESS PROCEDURE:
RETRIEVABILITY:
RETENTION AND DISPOSAL:
The following proposal for retention
and disposal is pending approval with
National Archives and Records
Administration (NARA):
VerDate Aug<31>2005
SYSTEM MANAGER AND ADDRESS:
20:35 Mar 17, 2006
Jkt 208001
The major part of this system is
exempted from this requirement
pursuant to 5 U.S.C. 552a(j)(2) and
(k)(2). To the extent that this system of
records is not subject to exemption, it is
subject to access. A determination as to
the granting or denial of access shall be
made at the time a request is received.
Requests for access to records in this
system must be in writing, and should
be addressed to the System Manager
noted above or to the appropriate FOIA/
PA Officer. Such request may be
submitted either by mail or in person.
The envelope and letter shall be clearly
marked ‘‘Privacy Access Request.’’ To
identify a record, the record subject
should provide his or her full name,
date and place of birth; if appropriate,
the date and place of entry into or
departure from the United States;
verification of identity (in accordance
with 8 CFR 103.21(b) and/or pursuant to
28 U.S.C. 1746, make a dated statement
under penalty of perjury as a substitute
for notarization), and any other
identifying information that may be of
assistance in locating the record. He or
she shall also provide a return address
for transmitting the records to be
released.
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Fmt 4703
Sfmt 4703
13989
CONTESTING RECORD PROCEDURES:
The major part of this system is
exempted from this requirement
pursuant to 5 U.S.C. 552a(j)(2) and
(k)(2). To the extent that this system of
records is not subject to exemption, it is
subject to access and contest. A
determination as to the granting or
denial of a request shall be made at the
time a request is received. An
individual desiring to request
amendment of records maintained in
this system should direct his or her
request to the System Manager of the
appropriate office that maintains the
record or (if unknown) to the
appropriate FOIA/PA Officer at each
bureau. The request should state clearly
what information is being contested, the
reasons for contesting it, and the
proposed amendment to the
information.
RECORD SOURCE CATEGORIES:
Basic information contained in this
system is supplied by individuals
covered by this system, and other
Federal, state, local, tribal, or foreign
governments; private citizens, public
and private organizations.
SYSTEMS EXEMPTED FROM CERTAIN PROVISIONS
OF THE ACT:
The Secretary of Homeland Security
has exempted this system from
subsections (c)(3) and (4), (d), (e) (1), (2),
and (3), (e)(4)(G) and (H), (e) (5) and (8),
and (g) of the Privacy Act pursuant to
5 U.S.C. 552a(j)(2). In addition, the
Secretary of Homeland Security has
exempted portions of this system from
subsections (c)(3), (d), (e)(1), (e)(4)(G)
and (H) of the Privacy Act pursuant to
5 U.S.C. 552a(k)(2). These exemptions
apply only to the extent that records in
the system are subject to exemption
pursuant to 5 U.S.C. 552a(j)(2) and
(k)(2).
Dated: March 10, 2006.
Maureen Cooney,
Acting Chief Privacy Officer, Department of
Homeland Security.
[FR Doc. E6–3951 Filed 3–17–06; 8:45 am]
BILLING CODE 4410–10–P
DEPARTMENT OF HOMELAND
SECURITY
Transportation Security Administration
Intent to Request Renewal From OMB
of One Current Public Collection of
Information: Aviation Security
Customer Satisfaction Performance
Measurement Passenger Survey
Transportation Security
Administration (TSA), DHS.
AGENCY:
E:\FR\FM\20MRN1.SGM
20MRN1
13990
ACTION:
Federal Register / Vol. 71, No. 53 / Monday, March 20, 2006 / Notices
Notice.
SUMMARY: TSA invites public comment
on one currently approved information
collection requirement abstracted below
that we will submit to the Office of
Management and Budget (OMB) for
renewal in compliance with the
Paperwork Reduction Act.
DATES: Send your comments by May 19,
2006.
ADDRESSES: Comments may be mailed
or addressed to Katrina Wawer,
Attorney-Advisor, Office of Chief
Counsel, TSA–02, Transportation
Security Administration, 601 South
12th Street, Arlington, VA 22202–4220.
FOR FURTHER INFORMATION CONTACT:
Katrina Wawer at the above address, by
telephone (571) 227–1995 or facsimile
(571) 227–1381.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork
Reduction Act of 1995, (44 U.S.C. 3501
et seq.), an agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information,
unless it displays a valid OMB control
number. Therefore, in preparation for
OMB review and approval of the
following information collection, TSA is
soliciting comments to—
(1) Evaluate whether the proposed
information requirement is necessary for
the proper performance of the functions
of the agency, including whether the
information will have practical utility;
(2) Evaluate the accuracy of the
agency’s estimate of the burden;
(3) Enhance the quality, utility, and
clarity of the information to be
collected; and
(4) Minimize the burden of the
collection of information on those who
are to respond, including using
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology.
wwhite on PROD1PC61 with NOTICES
Information Collection Requirement
1652–0013; Aviation Security
Customer Satisfaction Performance
Measurement Passenger Survey. TSA,
with OMB’s approval, has collected data
via the following instruments and now
seeks approval to continue this effort:
(1) Statistically Valid Intercept
Surveys. Between 2003 and 2005, TSA
conducted two statistically valid
passenger surveys at airports
nationwide. The surveys were
administered using an intercept
methodology, in which passengers were
handed survey forms soon after they
experienced TSA’s aviation security
VerDate Aug<31>2005
20:35 Mar 17, 2006
Jkt 208001
functions and were invited to mail the
forms back. Passengers who received
surveys were selected randomly, such
that the sample of passengers that
received surveys at each airport over the
survey period was representative of all
passenger demographics-including
passengers who—
• Traveled on weekdays or weekends;
• Those who traveled in the morning,
mid-day, or evening;
• Those who passed through each of
the different security screening
locations in the airport;
• Those who were subject to more
intensive screening of their baggage or
person; and
• Those who experienced different
volume conditions and wait times as
they proceeded through the security
checkpoint.
The surveys were also representative
of passenger identity factors, such as
gender, frequency of travel, and purpose
of the trip as business or leisure.
Participation by passengers was
voluntary. TSA Headquarters supplied
independent administrators to each site
to distribute the survey forms. The
administrators were not TSA employees
and handled the forms and data
independently of TSA in an effort to (1)
ensure the validity of the results, and (2)
allow quality assurance and monitoring
from TSA Headquarters. The form
included approximately 10 questions
about aspects of the passenger
experience, including approximately
three demographic questions.
Dates, times, and screening locations
were chosen within each airport in
order to provide a statistically valid
representation of customer satisfaction
over the survey period. Airports were
chosen to represent the experience of
most passengers and included major
airports, as well as a few smaller ones
to gain a more complete picture of the
traveling public. TSA intends to
continue to conduct up to two surveys
annually, each with a target of 500
returned forms at 25–35 major airports.
TSA estimates an annual total of 35,000
respondents (1 survey per airport x 70
airports x 500 returned forms per
survey) and, based on an estimate of a
five-minute burden per respondent, a
maximum total annual burden systemwide of 2,500 hours. There is no burden
on passengers who choose not to
respond. Respondents will not incur
any financial burden as TSA will pay
the postage for the surveys.
(2) Focus Groups. TSA conducted 12
focus groups in fall 2002 and 12 in fall
2003 to aid in the design of the
Customer Satisfaction Index survey
referenced above. The purpose of the
focus groups was to understand the
PO 00000
Frm 00047
Fmt 4703
Sfmt 4703
factors better that contribute to customer
satisfaction and public confidence. TSA
proposes to conduct an additional 12
focus groups during fall 2006 and,
thereafter, an additional 12 annually to
ensure that the current survey questions
are still effective in measuring the
drivers of customer satisfaction,
particularly in light of new TSA
initiatives. Non-TSA, professional, and
independent facilitators will moderate
the focus group sessions to (1) ensure
the validity of the results, and (2) allow
for quality assurance and monitoring
from TSA Headquarters. The selection
of participants in the focus groups will
be intentionally diverse with respect to
age, gender, etc. Each session will last
60–90 minutes. The total time burden
for all participants combined will be
approximately 216 hours (1.5 hours x 12
participants x 12 focus groups). As with
previous focus groups, TSA will use the
results of the focus groups to identify
factors affecting the public’s satisfaction
and confidence.
(3) Informal Surveys Conducted by
Airport Staff. Finally, TSA seeks
approval to continue conducting
informal surveys at individual airports
to collect performance data for
improved customer service. Airport staff
used these informal surveys most often
to test passenger response to service
improvements implemented in response
to identified service problems. The
results were used to enable localized
service improvements at each airport.
Participation by passengers was
voluntary. TSA Headquarters will
continue to provide a list of
approximately 25 approved questions,
from which airports can select a subset,
and a Headquarters-designed and
-approved template for the survey form.
Surveys will be conducted at the
discretion of the TSA airport staff,
subject to a limit (as imposed by TSA
Headquarters and pending approval of
the Office of Management and Budget)
of a five-minute burden per respondent
and an aggregate burden of 100 hours
per airport per year. Assuming that all
446 airports employ this process, the
aggregate system-wide burden will not
exceed 44,600 hours per year. There is
no burden on passengers who choose
not to respond.
Issued in Arlington, Virginia, on March 14,
2006.
Lisa S. Dean,
Privacy Officer.
[FR Doc. E6–3954 Filed 3–17–06; 8:45 am]
BILLING CODE 4910–62–P
E:\FR\FM\20MRN1.SGM
20MRN1
]]>Agencies
[Federal Register Volume 71, Number 53 (Monday, March 20, 2006)]
[Notices]
[Pages 13989-13990]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: E6-3954]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
Transportation Security Administration
Intent to Request Renewal From OMB of One Current Public
Collection of Information: Aviation Security Customer Satisfaction
Performance Measurement Passenger Survey
AGENCY: Transportation Security Administration (TSA), DHS.
[[Page 13990]]
ACTION: Notice.
-----------------------------------------------------------------------
SUMMARY: TSA invites public comment on one currently approved
information collection requirement abstracted below that we will submit
to the Office of Management and Budget (OMB) for renewal in compliance
with the Paperwork Reduction Act.
DATES: Send your comments by May 19, 2006.
ADDRESSES: Comments may be mailed or addressed to Katrina Wawer,
Attorney-Advisor, Office of Chief Counsel, TSA-02, Transportation
Security Administration, 601 South 12th Street, Arlington, VA 22202-
4220.
FOR FURTHER INFORMATION CONTACT: Katrina Wawer at the above address, by
telephone (571) 227-1995 or facsimile (571) 227-1381.
SUPPLEMENTARY INFORMATION:
Comments Invited
In accordance with the Paperwork Reduction Act of 1995, (44 U.S.C.
3501 et seq.), an agency may not conduct or sponsor, and a person is
not required to respond to a collection of information, unless it
displays a valid OMB control number. Therefore, in preparation for OMB
review and approval of the following information collection, TSA is
soliciting comments to--
(1) Evaluate whether the proposed information requirement is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
(2) Evaluate the accuracy of the agency's estimate of the burden;
(3) Enhance the quality, utility, and clarity of the information to
be collected; and
(4) Minimize the burden of the collection of information on those
who are to respond, including using appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Information Collection Requirement
1652-0013; Aviation Security Customer Satisfaction Performance
Measurement Passenger Survey. TSA, with OMB's approval, has collected
data via the following instruments and now seeks approval to continue
this effort:
(1) Statistically Valid Intercept Surveys. Between 2003 and 2005,
TSA conducted two statistically valid passenger surveys at airports
nationwide. The surveys were administered using an intercept
methodology, in which passengers were handed survey forms soon after
they experienced TSA's aviation security functions and were invited to
mail the forms back. Passengers who received surveys were selected
randomly, such that the sample of passengers that received surveys at
each airport over the survey period was representative of all passenger
demographics-including passengers who--
Traveled on weekdays or weekends;
Those who traveled in the morning, mid-day, or evening;
Those who passed through each of the different security
screening locations in the airport;
Those who were subject to more intensive screening of
their baggage or person; and
Those who experienced different volume conditions and wait
times as they proceeded through the security checkpoint.
The surveys were also representative of passenger identity factors,
such as gender, frequency of travel, and purpose of the trip as
business or leisure.
Participation by passengers was voluntary. TSA Headquarters
supplied independent administrators to each site to distribute the
survey forms. The administrators were not TSA employees and handled the
forms and data independently of TSA in an effort to (1) ensure the
validity of the results, and (2) allow quality assurance and monitoring
from TSA Headquarters. The form included approximately 10 questions
about aspects of the passenger experience, including approximately
three demographic questions.
Dates, times, and screening locations were chosen within each
airport in order to provide a statistically valid representation of
customer satisfaction over the survey period. Airports were chosen to
represent the experience of most passengers and included major
airports, as well as a few smaller ones to gain a more complete picture
of the traveling public. TSA intends to continue to conduct up to two
surveys annually, each with a target of 500 returned forms at 25-35
major airports. TSA estimates an annual total of 35,000 respondents (1
survey per airport x 70 airports x 500 returned forms per survey) and,
based on an estimate of a five-minute burden per respondent, a maximum
total annual burden system-wide of 2,500 hours. There is no burden on
passengers who choose not to respond. Respondents will not incur any
financial burden as TSA will pay the postage for the surveys.
(2) Focus Groups. TSA conducted 12 focus groups in fall 2002 and 12
in fall 2003 to aid in the design of the Customer Satisfaction Index
survey referenced above. The purpose of the focus groups was to
understand the factors better that contribute to customer satisfaction
and public confidence. TSA proposes to conduct an additional 12 focus
groups during fall 2006 and, thereafter, an additional 12 annually to
ensure that the current survey questions are still effective in
measuring the drivers of customer satisfaction, particularly in light
of new TSA initiatives. Non-TSA, professional, and independent
facilitators will moderate the focus group sessions to (1) ensure the
validity of the results, and (2) allow for quality assurance and
monitoring from TSA Headquarters. The selection of participants in the
focus groups will be intentionally diverse with respect to age, gender,
etc. Each session will last 60-90 minutes. The total time burden for
all participants combined will be approximately 216 hours (1.5 hours x
12 participants x 12 focus groups). As with previous focus groups, TSA
will use the results of the focus groups to identify factors affecting
the public's satisfaction and confidence.
(3) Informal Surveys Conducted by Airport Staff. Finally, TSA seeks
approval to continue conducting informal surveys at individual airports
to collect performance data for improved customer service. Airport
staff used these informal surveys most often to test passenger response
to service improvements implemented in response to identified service
problems. The results were used to enable localized service
improvements at each airport. Participation by passengers was
voluntary. TSA Headquarters will continue to provide a list of
approximately 25 approved questions, from which airports can select a
subset, and a Headquarters-designed and -approved template for the
survey form.
Surveys will be conducted at the discretion of the TSA airport
staff, subject to a limit (as imposed by TSA Headquarters and pending
approval of the Office of Management and Budget) of a five-minute
burden per respondent and an aggregate burden of 100 hours per airport
per year. Assuming that all 446 airports employ this process, the
aggregate system-wide burden will not exceed 44,600 hours per year.
There is no burden on passengers who choose not to respond.
Issued in Arlington, Virginia, on March 14, 2006.
Lisa S. Dean,
Privacy Officer.
[FR Doc. E6-3954 Filed 3-17-06; 8:45 am]
BILLING CODE 4910-62-P
