Electronic Fund Transfers, 1638-1664 [06-145]
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Federal Register / Vol. 71, No. 6 / Tuesday, January 10, 2006 / Rules and Regulations
FEDERAL RESERVE SYSTEM
12 CFR Part 205
[Regulation E; Docket Nos. R–1210 and R–
1234]
Electronic Fund Transfers
Board of Governors of the
Federal Reserve System.
ACTION: Final rule; official staff
interpretation.
AGENCY:
SUMMARY: The Board is amending
Regulation E, which implements the
Electronic Fund Transfer Act, and the
official staff commentary to the
regulation codified in Supplement I to
Part 205. The commentary interprets the
requirements of Regulation E to
facilitate compliance primarily by
financial institutions that offer
electronic fund transfer services to
consumers.
The revisions address the regulation’s
coverage of electronic check conversion
services. Under the final rule, merchants
and other payees that initiate electronic
check conversion transactions must
obtain a consumer’s authorization for
each transaction. In addition,
commentary revisions address
preauthorized transfers, error resolution,
and other matters.
DATES: The final rule is effective
February 9, 2006. The mandatory
compliance date is January 1, 2007.
FOR FURTHER INFORMATION CONTACT: Ky
Tran-Trong, Senior Attorney, or Daniel
G. Lonergan, David A. Stein or John C.
Wood, Counsels, Division of Consumer
and Community Affairs, Board of
Governors of the Federal Reserve
System, Washington, DC 20551, at (202)
452–2412 or (202) 452–3667. For users
of Telecommunications Device for the
Deaf (TDD) only, contact (202) 263–
4869.
SUPPLEMENTARY INFORMATION:
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I. Statutory Background
The Electronic Fund Transfer Act
(EFTA or Act) (15 U.S.C. 1693 et seq.),
enacted in 1978, provides a basic
framework establishing the rights,
liabilities, and responsibilities of
participants in electronic fund transfer
(EFT) systems. The EFTA is
implemented by the Board’s Regulation
E (12 CFR part 205). Examples of types
of transfers covered by the Act and
regulation include transfers initiated
through an automated teller machine
(ATM), point-of-sale (POS) terminal,
automated clearinghouse (ACH),
telephone bill-payment plan, or remote
banking service. The Act and regulation
require disclosure of terms and
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conditions of an EFT service;
documentation of EFTs by means of
terminal receipts and periodic account
activity statements; limitations on
consumer liability for unauthorized
transfers; procedures for error
resolution; and certain rights related to
preauthorized EFTs. Further, the Act
and regulation also prescribe
restrictions on the unsolicited issuance
of ATM cards and other access devices.
The official staff commentary (12 CFR
part 205 (Supp. I)) is designed to
facilitate compliance and provide
protection from liability under Sections
915 and 916 of the EFTA for financial
institutions and persons subject to the
Act. 15 U.S.C. 1693m(d)(1). The
commentary is updated periodically to
address significant questions that arise.
II. Background and Overview of
Comments Received
On September 17, 2004, the Board
published a notice of proposed
rulemaking in the Federal Register (69
FR 55996) (September 2004 proposal) to
provide guidance regarding the rights,
liabilities, and responsibilities of parties
engaged in electronic check conversion
(ECK) transactions and to provide rules
governing the coverage under
Regulation E of payroll card accounts. In
addition, proposed commentary
revisions provided guidance on
preauthorized electronic transfers from
a consumer’s account, error resolution
procedures, ATM disclosures, and other
matters.
The Board received nearly 120
comment letters on the September 2004
proposal. Comments were received from
a variety of industry commenters,
including banks, thrifts, credit unions,
payment card companies, payment
processing companies, and industry
trade associations. Comments were also
received from consumer groups, the
Department of the Treasury, the Federal
Trade Commission and individual
consumers. The following is a summary
of significant proposed revisions to the
regulation and the staff commentary,
and the comments received.
Electronic Check Conversion
The EFTA expressly provides that
transactions originated by check, draft,
or similar paper instrument are not
governed by the Act. In an ECK
transaction, a consumer provides a
check to a payee and information from
the check is used to initiate a one-time
EFT from the consumer’s account.
Specifically, the payee electronically
scans and captures the MICR-encoding
on the check for the routing, account,
and serial numbers, and enters the
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amount to be debited from the
consumer’s asset account.
Under the staff commentary,
electronic check conversion transactions
are covered by the EFTA and Regulation
E if the consumer authorizes the
transaction as an EFT. Under existing
commentary provisions, a consumer
authorizes an EFT if the consumer
receives notice that the transaction will
be processed as an EFT and the
consumer completes the transaction.
See comment 3(b)–3. This standard
applies whether the check conversion
occurs at a point-of-sale (where a person
goes to a merchant’s physical location to
obtain goods or services) or in an
accounts receivable conversion (ARC)
transaction where the consumer mails a
fully completed and signed check to the
payee that is converted to an EFT.
Although merchants and other payees
are in the best position to provide notice
to a consumer for the purpose of
obtaining the consumer’s authorization
for an ECK transaction, they are not
currently covered by the commentary
provision in Regulation E addressing
ECK transactions.
Over the past few years, several issues
have arisen relating to ECK transactions
in general, and ARC transactions in
particular. Concerns have been raised
about the uniformity and adequacy of
some of the notices provided to
consumers about ECK transactions.
Some in the industry would like the
flexibility to obtain a consumer’s
authorization to process a transaction
either as an EFT or as a check. Board
staff also has received inquiries from
financial institutions and other industry
participants concerning their obligations
under Regulation E in connection with
ECK services.
The Board proposed to revise the
regulation to require merchants and
other payees that use information from
a check to initiate a one-time EFT from
a consumer’s account to provide notice
to the consumer and obtain the
consumer’s authorization for each EFT.
The Board specifically solicited
comment on whether payees should be
required to obtain a consumer’s written,
signed authorization when the
transaction occurs at POS. To help
consumers understand the nature of an
ECK transaction, the Board also
proposed to require payees in ECK
transactions to disclose to consumers
that when a check is converted, funds
may be withdrawn from their accounts
quickly, and that the check will not be
returned by the consumer’s financial
institution.
Industry commenters supported many
of the proposed revisions addressing
ECK transactions, including coverage
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under Regulation E of merchants and
other payees for the limited purpose of
providing notice to obtain consumer
authorization for ECK transactions.
Some industry commenters, however,
raised concerns about requiring the
authorization to be written and signed
for POS transactions. They also raised
concerns about providing consumers
with disclosures explaining that funds
may be withdrawn from the account
quickly and that checks will not be
returned to the consumer. Commenters
asserted, for example, that a written,
signed authorization requirement could
stifle industry innovation, and that the
additional information about ECK
transactions would result in overly
lengthy disclosures.
Consumer groups also supported
many of the proposed revisions
addressing ECK transactions, including
merchant coverage and the additional
disclosure requirements. Consumer
groups stated, however, that the Board
should require a consumer’s written,
signed authorization for other debits
that may occur in connection with the
underlying ECK transaction, such as for
debits to collect service fees when
consumers have insufficient funds in
their account to cover the underlying
transaction, since consumers are
unlikely to expect the additional debits
to their accounts.
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Error Resolution
Section 205.11(c)(4) provides that a
financial institution may satisfy its
obligation to investigate an alleged error
by reviewing its own records if the
alleged error concerns a transfer to or
from a third party and there is no
agreement between the institution and
the third party for the type of EFT
involved. This rule is commonly
referred to as the ‘‘four walls’’ rule. The
Board proposed to revise the staff
commentary to clarify that an institution
would not satisfy its error resolution
obligations solely by reviewing the
payment instructions if, for example,
there is additional information within
the institution’s own records that would
assist in resolving the alleged error.
Many industry commenters opposed
the Board’s proposed commentary
revisions, expressing concern about the
potential scope of information that
might need to be reviewed under the
proposed revisions to the four walls
standard. Consumer groups favored the
proposed comment, and urged the
Board to revise the comment to state
that an institution’s review should
consider records that could be helpful to
resolving the consumer’s claim, not just
those records that were dispositive.
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Preauthorized Transfers
Section 205.10(b) requires that
recurring electronic debits from a
consumer’s account be authorized ‘‘only
by a writing signed or similarly
authenticated by the consumer.’’
Existing commentary provides that a
tape recording of a telephone
conversation with a consumer who
agrees to preauthorized debits does not
constitute written authorization under
§ 205.10(b). The Board proposed to
withdraw the existing commentary to
address industry concerns that the
guidance may conflict with the
Electronic Signatures in Global and
National Commerce Act (E-Sign Act), 15
U.S.C. 7001 et seq. Many industry
commenters, in particular those
representing retailers, supported the
proposed withdrawal, with some of
these commenters asking the Board to
explicitly state that a recorded
conversation complies with the E-Sign
Act. Other commenters, however,
opposed the withdrawal of the guidance
due to concern about potential abuses
and the possible increase in
unauthorized transfers that could result.
Consumer groups did not comment on
the proposed withdrawal.
ATM Disclosures
Section 205.16 provides that an ATM
operator that imposes a fee
(‘‘surcharge’’) on a consumer for
initiating an EFT or balance inquiry
must post a sign at ATMs that a fee will
be imposed for providing EFT services
or for balance inquiries. The September
2004 proposal included proposed
commentary revisions to provide ATM
operators flexibility when disclosing
these surcharges. In particular, the
proposal clarified that ATM operators
could disclose on ATM signage that a
surcharge ‘‘may’’ be imposed if there are
circumstances where the operator
would not impose such a fee for use of
its ATM. (Before a surcharge may be
imposed by an ATM operator, the
operator must provide a separate onscreen notice or a receipt informing the
consumer that a fee will be charged and
the amount of the fee, and the consumer
must elect to continue the transaction.)
In August 2005, the Board withdrew the
proposed commentary revisions and
issued a new proposal to incorporate
this clarification into both the regulation
and the commentary. See 70 FR 49891
(Aug. 25, 2005) (August 2005 proposal).
The Board received approximately 25
comments on the August 2005 proposal
from a variety of industry commenters,
including banks, credit unions and trade
associations. Industry commenters
strongly supported the revised proposal
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stating that it would provide institutions
with flexibility to provide more accurate
disclosures and reduce consumer
confusion. Consumer groups and one
consumer rights advocate, however,
asserted that the revised proposal would
not ensure that consumers who are
charged a fee will receive adequate
notice on ATM signage.
Payroll Cards
The September 2004 proposal also
included rules governing the coverage
under Regulation E of payroll card
accounts that are established either
directly or indirectly by an employer on
behalf of a consumer for the purpose of
providing salary, wages, or other
employee compensation on a recurring
basis. An interim final rule is being
published separately in this Federal
Register to address payroll card
accounts.
III. Overview of the Final Rule
The Board is adopting final revisions
to Regulation E and the staff
commentary largely as proposed.
However, several clarifications and
modifications to the proposal have been
made to respond to commenters’
concerns. The following is a summary of
significant revisions to the regulation
and the staff commentary. All of the
revisions are discussed in detail below
in the section-by-section analysis. The
rule is effective February 9, 2006. The
mandatory compliance date for the final
rule is January 1, 2007.
Electronic Check Conversion
Merchant coverage. The final rule
provides that merchants and other
payees that use information from a
check to initiate a one-time EFT from a
consumer’s account are subject to the
regulation solely for the limited purpose
of obtaining a consumer’s authorization
for the one-time transfer. Generally,
authorization is obtained when the
payee provides a notice to the consumer
that a check received as payment will be
converted to an EFT, and the consumer
goes forward with the transaction. At
POS, the notice must be posted in a
prominent and conspicuous location,
and a copy of the notice must be
provided to the consumer at the time of
the transaction, such as on a receipt. For
ARC transactions, the notice will
typically be provided on a billing
statement or invoice. Model clauses are
provided to try to minimize the risk that
merchants and other payees will be
subject to private actions.
Alternative authorization. As
proposed, the final rule recognizes that
payees may obtain a consumer’s
authorization to use information from
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the consumer’s check to initiate an EFT,
or, alternatively, to process the
transaction as a check.
Additional disclosures about ECK
transactions. To help consumers
understand the nature of ECK
transactions, the final rule provides that
persons initiating an ECK transaction,
whether at POS or in an ARC
transaction, must disclose to the
consumer that when a check provided
as payment is used to initiate an EFT,
funds may be withdrawn from the
consumer’s account as soon as the same
day payment is made (for POS
transactions) or received (for ARC
transactions). Payees must also disclose,
as applicable, that the consumer’s check
will not be returned by the consumer’s
financial institution. Under the final
rule, for POS transactions, payees may
provide these additional disclosures on
a sign. The requirement to provide these
disclosures sunsets three years from the
mandatory compliance date of this final
rule.
Collection of Service Fees Via EFT
The final rule, as proposed, provides
that payees that choose to collect a
service fee via an EFT due to
insufficient or uncollected funds in a
consumer’s account in connection with
the underlying transaction must obtain
the consumer’s authorization to collect
the fee. Authorization is obtained when
a payee provides notice to the consumer
stating that the fee will be collected via
an EFT and the consumer goes forward
with the transaction. Payees also are
required to disclose the amount of the
fee on the notice.
Error Resolution
The final rule provides that a
financial institution does not satisfy its
error resolution responsibilities under
the ‘‘four walls’’ rule by solely
reviewing the payment instructions; an
institution must review any additional
information within the institution’s own
records pertaining to the particular
account in question that would assist in
resolving the alleged error.
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Preauthorized Transactions
The final rule, as proposed,
withdraws the existing commentary
stating that a tape recording of a
telephone conversation with a consumer
who agrees to preauthorized debits does
not constitute written authorization
under the regulation.
Disclosures at Automated Teller
Machines
The final rule, as proposed in the
August 2005 proposal, revises the
regulation to permit ATM operators to
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alternatively provide notice on ATM
signage that a surcharge may be
imposed (in place of a disclosure that a
surcharge will be imposed) if there are
circumstances in which an ATM fee
may not be charged.
Effective Date of Rule
The effective date of the final rule is
February 9, 2006. While institutions
may, if they choose, begin complying
with the new requirements on February
9, 2006, compliance with this final rule
is not mandatory until January 1, 2007.
The additional time should give persons
affected by this final rule adequate time
to implement the new requirements,
including developing the new required
notices for ECK transactions.
IV. Section-by-Section Analysis
Section 205.3
Coverage
3(a) General
Section 205.3(a) is revised to provide
that § 205.3(b)(2), discussed below,
applies to any person.
3(b) Electronic Fund Transfer
The term ‘‘electronic fund transfer’’ is
defined in § 205.3(b)(1) as ‘‘any transfer
of funds that is initiated through an
electronic terminal, telephone,
computer, or magnetic tape for the
purpose of ordering, instructing, or
authorizing a financial institution to
debit or credit an account.’’ The term
includes POS transfers, ATM transfers,
direct deposits or withdrawals of funds,
telephone transfers and debit card
transactions. The final rule includes
language in the existing regulation that
was inadvertently omitted in the
September 2004 proposal. Comments
3(b)–1 and 3(b)–2 are redesignated as
comments 3(b)(1)–1 and 3(b)(1)–2, and
conforming changes are made to
comments 2(a)–2 and 3(c)(1)–2.
Electronic Check Conversion
The EFTA excludes from the
definition of ‘‘electronic fund transfer’’
any transaction ‘‘originated by check,
draft, or similar paper instrument.’’ 15
U.S.C. 1693a; see also § 205.3(c)(1). In
ECK transactions, a consumer provides
a check to a merchant or other payee to
use as a source of information to initiate
an EFT from the consumer’s account as
payment for the purchase of goods or
services, and not to initiate a payment
by check. The payee electronically
captures the routing, account, and serial
numbers from the check and initiates a
one-time EFT from the consumer’s
account. The Board proposed to amend
§ 205.3(b)(2) of Regulation E and
comment 3(b)(2)–1 to clarify that ECK
transactions are covered by Regulation E
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and deemed not to originate by check.
Substantially similar guidance
previously had been provided in the
commentary to Regulation E. The few
commenters addressing the issue agreed
that the guidance regarding the status of
ECK transactions under Regulation E is
more appropriately placed in the
regulation. Accordingly, the proposal
has been adopted in § 205.3(b)(2)(i) with
minor revisions. Section 205.3(b)(2)(i)
further provides that a consumer must
authorize an ECK transaction (discussed
below).
One industry commenter expressed
concern that the proposed regulatory
language was too broad in stating that a
transaction is covered by Regulation E
where a check is ‘‘used as a source of
information to initiate a one-time EFT.’’
According to the commenter, some may
interpret the language to include
transactions arising from electronic
check presentment or image exchange.
The Board agrees; § 205.3(b)(2)(i) is
intended to apply only when a payee
uses a check as a source of information
to initiate an EFT from the consumer’s
account. New comment 3(b)(1)–2.iv
clarifies that transactions arising from
the electronic collection, presentment,
or return of checks through the check
collection system, such as through the
transmission of electronic check images,
are not EFTs covered by Regulation E.
A few commenters asked the Board to
clarify that the rules applying to ECK
transactions were not intended to apply
to Internet- or telephone-initiated
transactions (where a consumer
provides information—including the
MICR-encoding—from his or her check
to pay for a purchase via these payment
channels). While Internet- and
telephone-initiated transactions are
covered by Regulation E because they
result in electronic transfers from the
consumer’s account, the rules for ECK
transactions do not apply to these
transactions.
Coverage of merchants and other
payees. Currently, a merchant or other
payee that engages in ECK transactions
is not covered by Regulation E because
it does not meet the definition of
‘‘financial institution.’’ Under § 205.2(i)
the term ‘‘financial institution’’ means a
‘‘bank, savings association, credit union,
or any other person that directly or
indirectly holds an account belonging to
a consumer, or that issues an access
device and agrees with a consumer to
provide electronic fund transfer
services.’’ The Board has previously
acknowledged that a merchant or other
payee is in the best position to provide
notice to a consumer for the purpose of
obtaining authorization of an ECK
transaction. See 66 FR 15187, 15189–90
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(March 16, 2001). The Board has not
covered merchants and other payees
previously under the regulation because
it expected that these persons would
provide consumers with the necessary
notice. In response to concerns about
the uniformity and adequacy of some of
the notices provided to consumers about
ECK transactions, the Board proposed to
exercise its authority under Sections
904(c) and 904(d)(1) of the EFTA to
require merchants and other payees that
initiate a one-time EFT using
information from the consumer’s check,
draft or similar paper instrument, to
provide notice to obtain a consumer’s
authorization for the transfer. The final
rule is adopted, as proposed. Coverage
of merchants and other payees under
the final rule is solely for the limited
purpose of obtaining consumer
authorizations for ECK transactions. A
financial institution will be subject to
the requirement to obtain consumer
authorization for the transaction to the
extent that the institution initiates an
EFT using information from a
consumer’s check (e.g., if the institution
converts checks provided as a payment
for a mortgage loan).
Most commenters supported the
proposed revision in § 205.3(b)(2)(ii)
because they believe the merchant is in
the best position to provide the notice.
According to one commenter, the
consumer’s financial institution has no
control over a consumer receiving
proper notice for purposes of
authorization. A few commenters noted
the importance of covering merchants
and other payees for enforcement
purposes. Several commenters also
noted that requiring merchants and
other payees to adhere to minimum
authorization and related notice
provisions will better inform consumers
on a consistent basis about ECK
transactions. Moreover, according to
these commenters, the authorization
requirement would not pose new or
significant compliance burdens since
payment system rules currently impose
an authorization requirement on
merchants and other payees. While
supporting the proposed requirement, a
few commenters requested clarification
that merchants and other payees would
be covered solely for the limited
purpose of the authorization
requirement for ECK transactions.
Some industry commenters opposed
the proposed requirement. A few
commenters believed merchants and
other payees should not be required to
assume the liability risks that may be
associated with ECK transactions. A few
commenters requested clarification of
the FTC’s enforcement authority for
merchants and other payees not
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regulated by federal banking agencies. A
few commenters believed the
requirement is an unnecessary
duplication of payment system rules.
The Board believes coverage of
merchants and other payees in
§ 205.3(b)(2)(ii) for the limited purpose
of providing a notice to obtain consumer
authorization for ECK transactions is
appropriate to ensure consumers
understand that checks will be
processed as EFTs. Without such a
notice requirement, different
information may be given by merchants
to consumers, or information may be
given solely by signage or other forms
that may not be easily discernable by
consumers. In addition, coverage of
merchants and other payees for the
limited purpose of obtaining consumer
authorization for ECK transactions will
provide a mechanism to ensure that
consumers, in fact, receive appropriate
notice of check conversion. For those
entities subject to FTC enforcement, the
FTC would have enforcement authority
pursuant to Section 917(c) of the EFTA
and under the Federal Trade
Commission Act. Merchant coverage
would also enable the Board to provide
model clauses that will aid consumer
understanding of ECK transactions. The
model clauses provide a safe harbor
from liability, thereby reducing liability
risks. See § 205.3(b)(2)(iv).
General authorization requirements.
As previously noted, revised
§ 205.3(b)(2)(i) provides that a consumer
must authorize an ECK transaction. The
current commentary states that a
consumer authorizes an ECK transaction
when the consumer receives notice that
the transaction will be processed as an
EFT and completes the transaction. See
comment 3(b)–3. This guidance,
originally proposed to be placed in
comment 3(b)(2)–1, is moved to
§ 205.3(b)(2)(ii) of the final rule. The
phrase ‘‘completes the transaction’’ is
replaced with ‘‘goes forward with the
transaction’’ to clarify that it is not
necessary for a transaction to clear or
settle in order for authorization to occur.
In addition, under the final rule, for
POS transactions, a notice must be
posted in a prominent and conspicuous
location, and a copy of the notice must
be provided to the consumer at the time
of the transaction, such as on a receipt.
In the proposal, the Board stated that
at POS, a written, signed authorization
may be a more effective means than
posted signage for informing consumers
that their checks are being converted.
The Board did not propose to require
merchants or other payees to obtain the
consumer’s signed authorization to
convert checks received at POS, but
specifically solicited comment on
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whether this should be required. The
final rule does not require a merchant or
other payee to obtain the consumer’s
signed authorization for an ECK
transaction.
Some commenters supported a signed
authorization requirement for POS
transactions. Several of these
commenters stated the requirement
would be beneficial for enforcement
purposes to ensure that consumer
authorization is, in fact, obtained by a
payee. A few commenters stated that the
Regulation E rule should be consistent
with the rules established by NACHA—
the Electronic Payments Association
(NACHA rule(s))—which requires a
consumer’s written, signed
authorization. One such commenter
stated making the rules consistent
would address consumer confusion
issues. Another commenter stated that
the current difference between the
NACHA rule and Regulation E creates
the potential for monetary penalties
imposed by NACHA if the payee follows
the Regulation E notice rule and does
not also comply with NACHA’s signed
authorization rule. A few commenters
noted that there would be no additional
regulatory burden associated with a
signed authorization requirement since
it is already required by NACHA. Some
commenters expressed the view that a
signed authorization requirement calls a
consumer’s attention to, and reinforces
an awareness of, check conversion.
The majority of commenters opposed
a signed authorization requirement for
POS transactions under Regulation E.
Specifically, some of these commenters
stated that the NACHA rule is sufficient,
and that a payments system rules-driven
approach is preferable to regulation.
Several commenters expressed concern
that such a requirement would
unnecessarily delay transactions at POS.
According to one commenter, a signed
authorization requirement could impede
the general movement toward
facilitating paperless payments. A few
commenters stated the requirement may
limit the industry’s flexibility to deal
with changing market circumstances.
Some commenters expressed concern
that a signed authorization requirement
may stifle the creation and development
of payment system innovations.
The final rule sets forth the
authorization requirements for ECK
transactions under § 205.3(b)(2)(ii).
Generally, a consumer authorizes a onetime EFT (in providing a check to a
merchant or other payee for the MICR
encoding) when the consumer receives
a notice that the transaction will be
processed as an EFT and goes forward
with the transaction. This guidance was
originally in proposed comment 3(b)(2)–
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1. (Existing comment 3(b)–3 is deleted.)
The phrase ‘‘completes the transaction’’
is replaced with ‘‘goes forward with the
transaction’’ to clarify that it is not
necessary for the transaction to clear or
settle, for example, in order for
authorization to occur. Section
205.3(b)(2)(ii) also addresses the
possibility that a payee might elect to
obtain a consumer’s authorization either
to convert a check provided as payment
to an EFT or to process the check as a
check transaction. See also comment
3(b)(2)–2 (further discussed below).
For ARC transactions, a payee (such
as a utility company) obtains a
consumer’s authorization when it
provides notice of its intent to convert
checks received as payment—for
example, on a monthly billing statement
or invoice—and the consumer provides
or mails a check as payment.
For transactions at POS, the final rule
requires payees to post the notice in a
clear and prominent location. The
requirement for posted signage is
necessary to alert consumers that a
check provided as payment will be
converted to an EFT before the
consumer selects a payment method.
The Board believes that providing this
notice on a sign enables the consumer
to authorize the ECK transaction after
being given prior notice. The final rule
also requires merchants and other
payees at POS to provide consumers
with a copy of the notice in a form the
consumer can keep at the time of the
transaction. For example, merchants
and other payees could provide the
notice on the receipt given to the
consumer. The written receipt allows
consumers to refer to the notice later, if
necessary.
The final rule does not require
merchants or other payees at POS to
obtain a consumer’s signed
authorization for ECK transactions. The
Board believes that a signed
authorization requirement would
provide minimal additional benefit
given that consumers will be given
notice that their checks will be
converted at two different points during
the ECK transaction, first through
posted signage which consumers can
read prior to providing a check as
payment, and second on a receipt
provided to the consumer, presumably
after the check has been provided to the
merchant. In addition, the periodic
statement provided by the consumer’s
bank will typically reflect ECK
transactions in a different manner than
check transactions.
New comment 3(b)(2)–1 provides that
a payee at POS does not violate the
requirement to provide a copy of the
check conversion notice to the
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consumer if the payee is unable to
provide notice because of a bona fide
unintentional error, so long as the payee
maintains procedures reasonably
adapted to avoid such occurrences.
Thus, for example, a payee will not be
deemed to have violated the regulation
if it cannot provide a paper notice if its
terminal printing mechanism jams,
provided that the payee maintains
procedures reasonably adapted to avoid
such occurrences.
Authorization language. Proposed
comment 3(b)(2)–2 provided that a
payee must obtain the consumer’s
authorization to use information from
his or her check to initiate an EFT or,
alternatively, to process a check. The
comment is adopted, largely as
proposed. Model notices are provided in
Appendix A–6 to assist merchants and
other payees in complying with the
requirements. See § 205.3(b)(2)(iv).
Regulation E coverage of ECK
transactions continues to be predicated
on the consumer’s authorization to
allow the merchant or other payee to
use a check as a source of information
to initiate an ECK transaction.
Due to processing or technical errors,
a transaction authorized as an ECK
transaction ultimately may not be
processed as an EFT. Furthermore, in
some cases, a payee may decide to
process the original check or create a
demand draft, or the payee may choose
to create a substitute check in
accordance with the Check Clearing for
the 21st Century Act (Check 21).1
Currently, if a payee obtained a
consumer’s authorization solely to
initiate an EFT using information from
the consumer’s check, the payee may
have difficulty processing the same
document as a check because such an
action would arguably fall outside the
consumer’s payment instructions. Thus,
without the consumer’s authorization to
alternatively process the transaction as
a check, the payee may not be able to
obtain payment. In other cases, a
merchant or payee operating in multiple
states may choose to pilot ECK in some
locations while processing the payments
as checks in others. To address these
and similar concerns, and to provide
flexibility, the Board proposed three
authorization approaches for ECK
transactions.
First, the Board proposed to allow a
payee to obtain a consumer’s
authorization to use information from
his or her check to initiate an EFT or,
alternatively, to process the transaction
as a check. See proposed Model Clause
A–6(a). The Board specifically solicited
1 Pub. L. 108–100, 117 Stat. 1177 (codified at 12
U.S.C. 5001–5018).
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comment, however, on whether this
alternative authorization approach may
result in any consumer harm or create
any other risks. In particular, comment
was solicited on whether payees that
obtain alternative authorization should
be required to specify the circumstances
under which a check that can be used
to initiate an EFT will be processed as
a check. Second, the Board proposed an
optional authorization clause for use by
payees that intend to convert all checks
to ECK transactions. See proposed
Model Clause A–6(b). Third, the Board
proposed an optional authorization
clause for use by payees that choose to
disclose the specific circumstances
when checks will not be converted to
ECK transactions. See proposed Model
Clause A–6(c).
Most industry commenters supported
the alternative authorization approach
as illustrated in proposed Model Clause
A–6(a), stating that the approach
provides needed flexibility. The
majority of these commenters did not
believe any consumer harm would
result from the lack of specification of
circumstances under which check
conversion would or would not occur.
One commenter did not believe
consumers would be confused about
their rights since many account-holding
financial institutions list EFT and check
transactions separately on periodic
statements given to consumers. A few
commenters stated that consumers will
have sufficient protections regardless of
how the transactions are processed.
Some industry commenters supported
alternative authorization, but stated that
the Board should also require payees to
disclose the circumstances under which
conversion will not occur. One such
commenter believed the disclosure of
the specific circumstances would
eliminate any risk of consumer harm.
One federal enforcement agency
observed generally that consumers may
not understand the differences between
checks and ECK transactions or the
protections that apply to each, but did
not otherwise express a view on the
merits of permitting alternative
authorization. This commenter thought
that focus group testing of the model
clauses would be useful to determine
what information consumers
understand.
A few commenters opposed the
alternative authorization clause as
unclear and potentially confusing to
consumers. According to one industry
commenter, confusion arising from an
alternative authorization may cause
consumers to instruct their financial
institutions to state that ECK
transactions were unauthorized. This
commenter therefore believed the rule
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should require the authorization notice
to specify the circumstances when
conversion would not occur. According
to another commenter, requiring payees
to specify the circumstances when a
check will be processed as a check is
consistent with the purpose of the
EFTA—for consumers to know their
rights, responsibilities, and liabilities
when they engage in EFT services. This
commenter believed such disclosure
also enhances consumer understanding
by making it clear that there are
different methods to collect checks and
by providing greater certainty as to
which method is most likely to apply to
a particular transaction. The commenter
stated that given the efficiency of check
conversion, there should be limited
circumstances to disclose. Accordingly,
the commenter requested that the Board
delete Model Clause A–6(a) as an
option.
Some industry commenters supported
the approach illustrated in proposed
Model Clause A–6(b) for when a payee
converted all checks, as long as the use
of the clause is optional. One
commenter believed the clause
unworkable absent additional
authorization to process the transaction
as a check where the ECK will not clear
for technical reasons.
A few industry commenters also
supported the specific authorization
approach illustrated in Model Clause A–
6(c) as long as it is optional. Other
industry commenters did not believe the
clause would provide a significant
benefit to consumers. Several
commenters believed a specific
disclosure would be highly detailed and
complex; if circumstances changed new
disclosures would be required. One
consumer group commenter was
concerned that the burden of providing
this notice could result in payees
favoring substitute checks under Check
21 which they believed would provide
fewer consumer protections. A few
industry commenters thought the clause
should not be adopted.
A few industry commenters stated
that all three model clauses should be
retained for flexibility. Other
commenters believed that all three
clauses should be consolidated to
address various payment options
available to payees. Several commenters
supported having one model notice to
avoid confusing consumers. Many
commenters expressed concern about
the length of the notices. A few
commenters requested additional
guidance on the clear and conspicuous
standard as it pertains to the notices.
In the final rule, Model Clause A–6(a)
is retained as proposed, but proposed
Model Clauses A–6(b) and (c) have been
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consolidated in a single Model Clause
A–6(b) for simplicity and to facilitate
compliance by payees. Model Clause A–
6(a) may be used in all instances,
including when a payee will process a
check as an EFT in all circumstances,
when the transaction is processed as a
check for technical reasons, or because
a payee simply chooses to process the
transaction as a check. While the Board
believes that most payees will likely
choose to use Model Clause A–6(a) in
all cases, the Board is aware that some
payees may want to provide more
specific information concerning their
ECK practices for business reasons, such
as for customer service and education,
as well as to reduce possible consumer
inquiries. Model Clause A–6(b) offers
that flexibility. Thus, for example,
payees may choose to use Model Clause
A–6(b) to disclose the circumstances
under which they will not process a
check as an EFT, such as when it is
impossible for technical or other
processing reasons.
Model Clauses A–6(a) and (b) have
also been revised to clarify their
application to transactions where a
consumer’s check is provided as
payment. Some commenters expressed
concern that without this revision,
consumers might mistakenly believe the
notice applied to preauthorized
transfers—where a consumer provides a
check and a signed authorization in
advance to authorize future payments.
See § 205.10.
Consistent with § 205.4(a)(1), notices
provided to consumers regarding check
conversion must be clear and readily
understandable. For example, in ARC
transactions, notices in small print and
buried in the middle of unrelated
information would likely not meet the
standard. Payees may also consider
using headings preceding the notice to
call attention to the information
presented. For POS transactions, signage
informing consumers about check
conversion should not be obscured by
other information or signs that may also
be located at POS.
Notice for each transfer. ECK
transactions are one-time, and not
preauthorized, transfers. Therefore,
under the final rule, a notice must be
provided and an authorization must be
obtained from the consumer for each
transfer. Section 205.3(b)(2)(ii) contains
the general rule that the person
initiating an ECK transaction must
provide notice of check conversion to
the consumer before each transfer.
Some industry commenters stated that
while it may be appropriate to require
notice for each transfer for most ECK
transactions, there are certain
circumstances where one advance
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notice may suffice. Coupon books were
the most frequently-cited examples.
Lenders provide coupon books to
consumers typically for mortgages,
automobile loans, personal loans, and
other recurring loan payments.
According to some commenters, coupon
books do not present the same notice
opportunities as POS and ARC
transactions because they are provided
in advance and include coupons for
several payments. Some credit card
issuers suggested that it may be
similarly appropriate to allow a
consumer to contract with its card
issuer for regular ECK payments rather
than requiring a notice to be sent on or
with each periodic statement sent to the
consumer. A few commenters stated
that recurring notice is appropriate only
for POS transactions. One commenter
stated that the consumer benefit of
receiving a notice with each periodic
statement is negligible compared to the
ongoing cost to institutions.
Because a coupon book is designed so
that a consumer must detach a coupon
from the book and provide the coupon
with each payment, the Board believes
that it is unnecessary to require that a
separate notice of check conversion be
printed on each coupon. New comment
3(b)(2)–3 provides that for coupon
books, a notice placed on a conspicuous
location of the coupon book that the
consumer can retain is deemed to
constitute the provision of notice on
each coupon that accompanies a check
provided as payment, for purposes of
obtaining a consumer’s authorization to
convert each check. The notice must be
placed on a location of the coupon book
that a consumer can retain—for
example, on the first page, or inside the
front cover. The Board believes this new
comment will facilitate compliance with
the requirements of the Act and
regulation.
Unlike coupon books which contain
several payment coupons and are sent
once near the beginning of the payment
period, periodic statements for credit
card accounts are typically sent on a
monthly basis. Thus, the Board believes
that credit card issuers have the
capability of providing a notice of check
conversion with each statement without
an undue burden. In contrast, payees
that send coupon books may not
otherwise send monthly information;
thus, requiring a separate monthly
notice could be costly for these payees.
Accordingly, comment 3(b)(2)–3 in the
final rule is limited to coupon books.
If a coupon book is issued before the
effective date of the final rule, and will
cover a time period when notice
otherwise must be provided under the
final rule, payees may provide a one-
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time notice to obtain the consumer’s
authorization to convert each check
submitted with a coupon. For example,
a payee may provide a separate mailing
informing the consumer that by mailing
a check with each payment coupon
included in the book, the consumer
authorizes the payee to convert each
check provided as payment to an EFT.
Without such relief, payees would have
to re-issue coupon books at considerable
expense in order to comply with the
new rule.
The final rule also clarifies that the
notice regarding a payee’s intent to
collect a service fee for insufficient or
uncollected funds via an EFT and the
notice providing additional information
about the nature of ECK transactions
(further discussed below) must also be
provided for each transfer. However, the
special exception regarding coupon
books would also apply to notices
regarding the electronic collection of
service fees for insufficient or
uncollected funds and the nature of ECK
transactions.
Imputed notice. Proposed
§ 205.3(b)(2)(ii) provided that obtaining
authorization from the consumer
holding the account for which a check
may be converted constitutes
authorization for all checks provided for
a single payment or invoice for that
account. Proposed comment 3(b)(2)–4
stated that notice of check conversion to
the person holding the account for
which a check may be converted may be
imputed to anyone who writes a check
as payment for the particular invoice or
bill. In the final rule, comment 3(b)(2)–
4 is adopted with certain revisions for
clarity. The guidance in proposed
§ 205.3(b)(2)(ii) is also moved to
comment 3(b)(2)–4, with some revisions
for clarity.
All commenters who addressed the
issue of imputed notice supported the
proposal. One commenter noted that the
rule is consistent with current industry
practice. Another commenter stated that
complying with a different rule would
be unduly burdensome, if not
impossible. A few commenters
supported the proposal, but stated that
alternative authorization would also be
necessary to accommodate payees who
may choose not to process multiple
transactions all as EFTs. A few
commenters also suggested that the
authorization of the person holding the
billing account should apply to all
checks received prior to the next bill,
not just to checks related to the
particular invoice.
In the final rule, comment 3(b)(2)–4
provides that notice to the consumer
listed on the billing account constitutes
sufficient notice to convert all checks
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provided in payment for the billing
cycle or the invoice for which notice has
been provided, whether the check(s) is
received from the consumer or someone
else for that account. The notice applies
to all checks submitted as payment until
the provision of notice on or with the
next invoice or statement. Thus, if a
merchant or other payee receives a
check as payment from the consumer
listed on the billing account after
providing notice that the check will be
processed as a one-time EFT, the
authorization from that consumer
constitutes authorization to convert all
other checks provided for a single
invoice or statement.
Other required notices for ECK
transactions may also be similarly
imputed to any other consumer who
may provide a check for the same billing
cycle or invoice if such notices are
provided to the consumer listed on the
billing account. Thus, for example, a
notice to the consumer on the billing
account informing the consumer that a
service fee for insufficient or
uncollected funds will be debited via an
EFT from the consumer’s account
constitutes notice to obtain
authorization for electronically
collecting the fee to any other consumer
who may provide a check for the same
billing cycle or invoice.
Additional ECK disclosures.
Consistent with the EFTA’s purpose to
enable consumers to understand their
rights, liabilities, and responsibilities
concerning EFT services, and given the
unique characteristics of ECK
transactions, the Board believes it is
appropriate to provide consumers with
additional information to help them
understand the nature and potential
consequences of an ECK transaction.
Proposed § 205.3(b)(2)(iii) thus required
a person that initiates an ECK
transaction to provide a notice to the
consumer that when a check is used to
initiate an electronic fund transfer,
funds may be debited from the
consumer’s account quickly, and, as
applicable, that the consumer’s check
will not be returned by the financial
institution holding the consumer’s
account. Under the proposal, this
information would be provided at the
same time a notice is provided to obtain
authorization for the underlying ECK
transaction. Section 205.3(b)(2)(iii) is
adopted as proposed, with some
revisions to address commenter
concerns. Proposed comment 3(b)(2)–3
is re-designated as comment 3(b)(2)–5,
and provides additional guidance to
facilitate compliance.
Consumer group commenters stated
that the additional information
answered many of the common
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questions they receive from consumers
about ECK transactions; thus, they
believed that the additional information
would help avoid consumer confusion
and enhance consumer understanding
of ECK transactions. A federal
enforcement agency similarly noted that
consumers may be more willing to
engage in ECK transactions if they better
understand them. In particular, the
agency stated that the disclosure
regarding the quick debiting of deposit
accounts through ECK transactions
could help consumers avoid the
possibility of overdrafts for insufficient
funds.
Some industry commenters requested
that the Board revise the requirement to
state instead that the transaction will be
reported on the consumer’s periodic
account statement. One industry
commenter stated that much of the
consumer education responsibility for
ECK transactions should be borne by the
consumer’s financial institution. A few
industry commenters were concerned
about the length of the disclosures,
particularly in combination with the
authorization disclosure, and expressed
concern that consumers may be
discouraged from reading them. One
industry commenter stated that the
disclosures may not be feasible as an
ongoing requirement. Another industry
commenter expressed concern about the
cost of reprogramming terminals. One
industry commenter thought the Board
should require financial institutions to
include the disclosures in their account
agreements or on each periodic
statement that includes an ECK
transaction.
A number of industry commenters
opposed the proposed disclosure that
states when a consumer’s check is used
for an ECK transaction, the transaction
may clear quickly. Many of these
commenters stated that in the majority
of cases an EFT and a check will clear
in roughly the same period of time.
Other commenters stated that under
Check 21, checks may clear as fast or
faster than EFTs, and expressed concern
that the disclosure may mislead
consumers. A few commenters stated it
might be impossible to explain the
meaning of ‘‘quickly’’ in different
circumstances.
Many industry commenters also
opposed the proposed disclosure that
the consumer’s check will not be
returned by the consumer’s financial
institution. The majority of these
commenters stated the disclosure would
be misleading, particularly to
consumers whose checks currently are
not returned by their financial
institutions under the terms of their
account agreements. A few commenters
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asserted the disclosure might become
less significant to consumers in light of
Check 21. One commenter believed that
consumers may confuse the disclosure
with similar statements from their
financial institution about check
handling under Regulation CC, as
amended to implement Check 21.
As the payment system evolves,
consumers’ checks are being used
differently than in the past, and
consumer rights with respect to EFT
transfers are different than those for
check transactions. Given the unique
characteristics of ECK transactions, the
Board believes it would be beneficial to
provide additional information to
consumers to help them better
understand the nature of these
transactions. The additional information
highlights and may draw consumers’
attention to some of the key differences
in the way payments are handled under
the ECK process, and possibly reduce
consumer confusion about ECK
transactions. Moreover, the Board notes
that some payees, particularly in the
ARC environment, are currently
providing this information to their
customers to help reduce consumer
inquiries and complaints. Requiring this
notice could facilitate consumer
understanding by ensuring that all
consumers who engage in ECK
transactions receive this information.
Accordingly, the Board is exercising its
authority under Sections 904(c) and
904(d)(1) of the EFTA and adopting the
proposed notice in the final rule, with
certain modifications to address
commenters’ concerns.
The Board recognizes that a check
may be processed as fast or faster than
an ECK transaction in some instances
based on current industry practices and
potential changes in check processing
facilitated by the Check 21 Act.
Nevertheless, the Board believes it is
important to draw a consumer’s
attention to the fact that an ECK
transaction ‘‘may’’ clear quickly. The
purpose of the notice is to emphasize to
consumers the importance of having
sufficient funds in their accounts at the
time of the transaction, since many
consumers may still believe that use of
a check will result in a significant time
lag between the time the consumer
provides a check as payment and when
funds are in fact debited from the
consumer’s account. To address
commenter concerns about potential
comparisons with check processing, the
notice in § 205.3(b)(2)(iii) has been
revised to state that funds may be
debited from consumers’ accounts as
soon as the same day payment is
received.
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Section 205.3(b)(2)(iii) also retains the
requirement to notify consumers that
they will not receive their checks back
from their financial institution if their
checks are converted. The disclosure
addresses complaints received by the
Board from consumers expressing
confusion about not receiving their
checks back in ECK transactions. In
particular, some consumers may rely on
the checks they receive back with their
periodic statements for account
reconciliation and recordkeeping
purposes. Comment 3(b)(2)–5 clarifies
that the statement that a check will not
be returned by the consumer’s financial
institution is not required at POS, if, as
is typically currently the case, the
merchant returns the check to a
consumer.
To provide flexibility and address the
concerns about the length of ECK
disclosures, payees at POS may provide
the notice in § 205.3(b)(2)(iii) on posted
signage, and need not also provide the
notice on the receipt provided to the
consumer at the time of the transaction.
However, payees in ARC transactions
must provide the notice with the general
notice to obtain consumer authorization
for the ECK transaction. The Board
expects that ARC payees will likely
provide the combined notice on a
billing statement or invoice. As
provided in § 205.3(b)(2)(iv), model
clauses are provided in Appendix A–6
to help payees comply with the
additional disclosure requirements.
Model Clause A–6(c) sets forth two
different formulations for the statement
regarding when funds may be debited
from a consumer’s account, depending
on where the payment is made. If the
payment is made at POS, the statement
refers to the possibility that funds may
be debited from the consumer’s account
as soon as the same day the consumer
makes the payment. For ARC
transactions, the statement refers to the
date that the payee receives the
payment.
Consistent with § 205.4(a)(1), and as
stated above in the context of the notice
to obtain consumer authorization for an
ECK transaction, the notice provided
under § 205.3(b)(2)(iii) to consumers
about the nature of ECK transactions
must be clear and readily
understandable. For example, notices in
small print and buried in the middle of
unrelated information would likely not
meet the standard. Payees may also
consider using headings preceding the
notice to call attention to the
information presented. If payees elect to
provide the information under
§ 205.3(b)(2)(iii) separately on a sign, the
notice should not be obscured by other
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1645
information or signs that may also be
located at POS.
As stated above, with ECK
transactions, consumers’ checks are
being used differently than in the past,
and consumers may not be aware that
the conversion of their checks to EFTs
may impact the collection time for the
payment, or that they will not receive
their checks (or images of their checks)
back with their statements as has been
the case for check transactions in the
past. Thus, the Board believes that these
additional disclosures are appropriate at
present. Moreover, many payees are
already providing similar disclosures to
reduce possible consumer inquiries.
Nevertheless, the Board expects that
over time, consumers will become more
familiar with ECK transactions, thereby
reducing the need for the additional
information. Thus, the final rule
provides a sunset date of three years
from the mandatory compliance date of
January 1, 2007 for the final rule, after
which time payees will no longer be
required to provide the notice set forth
in § 205.3(b)(2)(iii).
Transactions initiated by mistake.
The supplementary information to the
proposed rule clarified that where a
merchant or other payee initiates an
EFT in error, the transaction would not
be covered by Regulation E where the
transaction does not meet the definition
of an EFT. Few commenters addressed
the statement, but one requested
clarification because the inability to
process an item is not necessarily the
result of an ‘‘error.’’ The Board agrees
that the word ‘‘error’’ has a particular
meaning in the EFTA, Regulation E and
other rules, and that in some cases a
transaction may not be able to be
processed as an EFT for other reasons.
Accordingly, the Board believes that the
statement applies to transactions where
a payee mistakenly initiates an ECK
transaction, such as when the payee
attempts to convert a money order. Such
a transaction is not subject to the
coverage of the EFTA and Regulation E,
even if initiated as an ECK transaction.
Collection of Service Fees Via Electronic
Fund Transfer
In the proposal, comment 3(b)–3 was
added to clarify that an EFT from a
consumer’s account to collect a service
fee due to insufficient funds is covered
by Regulation E, and must be authorized
by the consumer. Under the proposal,
the provision of notice to the consumer,
coupled with the consumer’s decision to
proceed with the transaction, would
constitute authorization for the debit.
This provision has been adopted in the
regulation in new § 205.3(b)(3), which
also requires payees to notify consumers
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about the specific amount of the fee in
order to obtain the consumer’s
authorization for the transaction.
Consistent with the authorization
requirement at POS for ECK
transactions, the final rule requires that
where a service fee for insufficient or
uncollected funds in connection with a
POS transfer may be collected via an
EFT, the notice must be posted in a
prominent and conspicuous location,
and a copy of the notice must be
provided to the consumer. Comment
3(b)(3)–1 clarifies that the requirement
to obtain the consumer’s authorization
does not apply to fees imposed against
the consumer’s account by the
consumer’s account-holding institution
for paying overdrafts or returning a
check or EFT unpaid.
The majority of commenters generally
agreed that EFTs initiated to collect
service fees for insufficient funds
should be covered by Regulation E. A
few industry commenters stated
coverage was appropriate as long as a
merchant or other payee could obtain
authorization of the service fee when it
provides notice to the consumer that the
fee will be debited electronically from
the consumer’s account, and the
consumer decides to proceed with the
transaction. Other industry commenters
generally supported the notice
requirement, but believed the Board
should also require signed
authorization. Several industry
commenters requested clarification that
additional authorization requirements
may be established by payment system
rules. A few commenters requested
clarification that the proposed rule did
not intend to address ‘‘NSF’’ fees
assessed by a consumer’s financial
institution for returning a check unpaid.
Some industry commenters requested
revising the comment to clarify that a
check might be returned for reasons
other than ‘‘insufficient’’ funds.
Consumer group commenters opposed
the proposed comment. These
commenters stated that notice and the
consumer writing a check alone should
not be sufficient to authorize the
debiting of service fees, noting that
while a consumer may reasonably
anticipate a withdrawal from his or her
account for the face amount of the
check, the consumer would not expect
an additional debit for the fee, absent
additional prior, written authorization.
Consumer groups also stated that a
written, signed authorization
requirement would encourage
consumers to exercise more care in
determining their actual balances before
making a payment.
Some industry commenters also
opposed the proposed comment. One
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commenter asserted that providing
notice at POS would not sufficiently
inform the consumer of the possibility
that a service fee could be debited
electronically from the consumer’s
account. A few commenters opposed the
comment as inconsistent with the
NACHA rule, which requires written,
signed authorization for collection of
service fees via an EFT. A couple of
commenters believed it important to
require signed authorization so a
consumer will know and understand the
fee imposed. One commenter expressed
the concern that some payees believe
the current Regulation E notice equals
authorization comment grants a
substantive right to collect a service fee,
notwithstanding other federal or state
law requirements that might apply.
Proposed comment 3(b)–3 has been
moved to the regulation as new
§ 205.3(b)(3) in the final rule. In general,
§ 205.3(b)(3) provides that a consumer
authorizes the electronic collection of a
fee for a check or EFT returned due to
insufficient funds when the consumer
receives notice of a payee’s intent to
collect the fee via an EFT, and the
consumer goes forward with the
transaction. The final rule also requires
payees to include the specific amount of
the fee imposed in the notice provided
to consumers to ensure that consumers
are informed of the amount of the fee
they may be charged in the event they
have insufficient funds in their account.
Section 205.3(b)(3) requires payees to
obtain a consumer’s authorization for
the debit regardless of whether the
underlying transaction is an EFT or is a
check transaction, as long as the payee
intends to collect a service fee for
insufficient funds via an EFT to the
consumer’s account. See also comment
3(c)(1)–1.
In addition, section 205.3(b)(3) has
been further revised to address some
commenters’ concerns. First, the
provision was not intended to address
fees assessed on a consumer’s account
by the consumer’s financial institution
for the return of a check or EFT unpaid
(commonly known as ‘‘NSF fees’’), but
rather, to address service charges
assessed by a payee because the
consumer’s check or EFT was returned
unpaid. Accordingly, references to
‘‘NSF fees’’ in the proposed comment
have been deleted and replaced with
‘‘service fee(s)’’ in the final rule. New
comment 3(b)(3)–1 further provides that
the authorization requirement does not
apply to fees imposed against the
consumer’s transaction account by the
consumer’s account-holding institution
for paying overdrafts or returning a
check or EFT unpaid. (However, where
a financial institution holds the
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consumer’s deposit or checking account
and also acts as a payee, such as in
connection with a loan or credit card
account, it would be required to obtain
the consumer’s authorization in order to
collect a service fee for insufficient or
uncollected funds in connection with
the underlying transaction, but not to
collect any separate service fee that may
be assessed against the deposit or
checking account for returning the
check or EFT unpaid.)
Second, because a check or EFT may
be returned for reasons other than
insufficient funds in the consumer’s
account, § 205.3(b)(3) states that the rule
applies where an EFT or check is
returned for ‘‘insufficient or
uncollected’’ funds.
Third, consistent with the
authorization requirements for the ECK
transaction, the Board is exercising its
authority under Sections 904(c) and
904(d)(1) of the EFTA to require payees
at POS to provide notice of their intent
to collect service fees for insufficient or
uncollected funds via EFT, and to
disclose the amount of the fee, on
signage posted in a prominent and
conspicuous location at POS. A copy of
the notice must also be provided to the
consumer at the time of the transaction,
such as on the sales receipt. Payees in
ARC transactions will typically provide
written notice on a billing statement or
invoice. Model Clause A–6 contains
model language that payees may use to
obtain a consumer’s authorization for
the collection of the service fee for
insufficient or uncollected funds via an
EFT.
The final rule does not require payees
to obtain a consumer’s signature to
authorize the collection of service fees
for insufficient or uncollected funds via
an EFT. Particularly at POS, the Board
believes the added benefit of a signature
would be minimal in light of the
requirements to provide notice of the
intent to collect the service fee via an
EFT both on posted signage, and on a
receipt provided to the consumer at the
time of the transaction. The Board
further notes that § 205.3(b)(3) addresses
only the requirement that a payee obtain
a consumer’s authorization for a service
fee for insufficient or uncollected funds
the payee intends to collect via EFT.
The final rule does not, however,
address whether a payee has a
substantive right to collect the service
fee—that is a matter of state or other
law. The Board notes that other federal
or state laws, such as the Fair Debt
Collection Practices Act, as well as
payment system rules, may impose
additional requirements.
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3(c) Exclusions From Coverage
When payees re-present checks
electronically, they may also seek to
debit a service fee for insufficient funds
via EFT from the consumer’s account.
Although the electronic re-presentment
of the returned check (RCK) is not
covered by Regulation E because the
transaction was originated by check, the
separate electronic debit of the service
fee is covered by the regulation.
Proposed comment 3(c)(1)–1 clarified
that a consumer authorizes the debit of
the service fee when the consumer goes
forward with the transaction after
receiving notice that the fee will be
collected electronically. No commenters
opposed the clarification. Comment
3(c)(1)–1 is revised, consistent with
§ 205.3(b)(3), to add a reference to
‘‘uncollected’’ funds and to provide that
authorization at POS for the electronic
debit of the service fee from the
consumer’s account in connection with
a re-presented check requires notice
posted on signage, with a copy of the
notice provided to the consumer.
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Section 205.5
Devices
Issuance of Access
Section 911 of the EFTA, which is
implemented by § 205.5 of Regulation E,
generally prohibits financial institutions
from issuing debit cards or other access
devices except (1) in response to
requests or applications or (2) as
renewals or substitutes for previously
accepted access devices. Comment
5(a)(2)–1 generally provides that a
financial institution may not issue more
than one access device as a renewal of
or substitute for an accepted device (the
‘‘one-for-one rule’’). Section 205.5(b)
provides, among other things, that any
access device issued on an unsolicited
basis must not be validated at the time
of issuance. Under the proposal,
comment 5(b)–5 clarified that a
financial institution may issue more
than one access device in connection
with the renewal or substitution of a
previously accepted access device,
provided it complied with the
conditions set forth in § 205.5(b) for the
additional unsolicited devices. The
proposal retained the general one-forone rule in comment 5(a)(2)–1; however,
a cross-reference to proposed comment
5(b)–5 was added. The revisions are
being adopted substantially as
proposed, with some modifications to
address commenters’ concerns.
Most commenters addressing this
issue supported the proposal. One
commenter asserted that since liability
for unauthorized use is on a per-account
(not per-device) basis, issuing additional
devices would not impose added risk on
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the consumer. Another commenter
agreed that an additional access device
should be issued in unvalidated form,
but suggested that new initial
Regulation E disclosures should not be
required to accompany the additional
device. (One of the requirements for
issuing an unsolicited access device
under § 205.5(b) is to provide the initial
disclosures required by § 205.7 that will
apply to the device. See § 205.5(b)(3).)
One commenter suggested that the
proposed commentary changes be
expanded to provide financial
institutions flexibility to replace access
devices having limited functions with
devices having additional functions. For
example, cards usable only at ATMs
could, under this approach, be replaced
with cards usable at POS as well.
A few commenters suggested the
Board clarify that when an additional
access device is issued at the time of
replacement or substitution, both the
additional device and the device that
replaces the accepted access device may
be issued in unvalidated form and a
single validation procedure may be used
to validate both devices. Under such a
procedure, the consumer would not
have the option to validate only the
device replacing the existing device and
refuse to validate the additional device;
the consumer would have to choose to
validate both devices or neither device.
The revisions to the commentary
regarding the issuance of additional
access devices are adopted as proposed,
with a few clarifying changes as
described below. Unlike credit cards, a
consumer’s own funds are at risk of loss
in the event of unauthorized use of a
debit card or other access device. The
potential for unauthorized use may
increase if validated cards are
intercepted in the mail and consumers
are unaware that they may be receiving
multiple cards as replacements for an
existing access device. The validation
requirement of § 205.5(b) limits the risk
of monetary losses from the theft of
debit cards sent through the mail.
Although there would be no increase in
a consumer’s liability where multiple
access devices are issued, asserting a
claim of unauthorized use can be
inconvenient and time-consuming, and,
at least temporarily, the consumer may
be deprived of needed funds. Therefore,
the Board believes the benefits afforded
by the one-for-one rule and the
validation requirements of § 205.5(b) are
critical in the context of debit cards, and
outweigh any benefits of providing
greater flexibility to issue access
devices. In addition to the validation
requirement in § 205.5(b), the Board
notes that where additional access
devices are issued unsolicited, whether
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1647
in connection with the issuance of a
replacement or substitute device or
otherwise, the other provisions of
§ 205.5(b), including the requirement to
provide new initial disclosures, also
apply. (See, however, comment 2(a)–2,
providing that the term ‘‘access device’’
does not include a check used as a
source of information to initiate an
EFT.)
With respect to the suggestion to
expand the proposed comment to
provide financial institutions with
flexibility to replace access devices with
limited functions with devices having
additional functions, comment 5(a)(2)–1
already addresses the issue; institutions
are permitted to expand functions upon
replacement or substitution of access
devices. When the proposed revisions to
comment 5(a)(2)–1 were issued, existing
commentary language on this point was
not included for the sake of brevity. To
clarify this matter, the language in
question is set forth in full in the text
of the final commentary revisions. Also,
the language is modified slightly to
make clear that either the access device
replacing the existing device, or the
additional access device (or both), may
provide expanded functions compared
to the existing device.
Regarding validation procedures, an
institution may require a consumer to
choose to either validate all access
devices provided by an issuer, including
the replacement and any additional
devices, or validate none of the issued
devices. Also, although an institution is
permitted to issue a validated access
device to replace an existing accepted
access device, the institution may
choose instead to issue the replacement
device in a form that requires
validation. Furthermore, an institution
may choose to link the validation of one
access device with the validation of
another one. Accordingly, comment
5(b)–5 is revised to include a
clarification on this issue. The comment
also notes that an institution using such
a validation procedure should disclose
to the consumer in a clear and readily
understandable manner that the single
validation will validate both access
devices, to ensure that the consumer
will not, for example, improperly
discard the additional, now validated,
device.
Section 205.7
Initial Disclosures
7(a) Timing of Disclosures
Electronic check conversion
transactions are a new type of EFT
requiring new disclosures. See
discussion below under § 205.7(c). The
Board proposed to revise comment 7(a)–
1 to provide that an institution may
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choose to provide disclosures about
ECK transactions early, i.e., prior to the
first ECK transaction involving the
consumer’s account. Commenters
supported the proposed revision. One
trade association representing credit
unions observed that early notification
is a cost-effective way of enabling
institutions to establish a single means
of notifying and educating consumers
about their rights concerning electronic
fund transfers. Comment 7(a)–1 is
adopted as proposed, with a minor
revision. See also comment 7(a)–2
(permitting an institution that has not
received advance notice of a third party
transfer to provide required disclosures
as soon as reasonably possible after the
first transfer).
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7(b) Content of Disclosures
The Board proposed to clarify that
financial institutions must list ECK
transactions among the types of
transfers that a consumer can make. See
proposed comment 7(b)(4)–4. As further
discussed below under § 205.7(c), the
Board adopts comment 7(b)(4)–4 as
proposed.
7(c) Addition of Electronic Fund
Transfer Services
Former comment 7(a)–4 stated that if
an EFT service is added to a consumer’s
account and is subject to terms and
conditions different from those
described in the initial disclosures,
disclosures for the new service are
required. Under the final rule, as
proposed, this interpretation is moved
to § 205.7(c) of the regulation for
consistency with other regulations. See,
e.g., § 226.9(b)(2) of Regulation Z. New
comment 7(c)–1 is adopted as proposed
to provide that ECK transactions are a
new type of transfer requiring new
disclosures to the consumer, to the
extent applicable. The model clauses for
initial disclosures are revised to provide
guidance to institutions regarding their
disclosure obligations to consumers
about ECK transactions. See Appendix
A, Model Clauses in A–2.
The Board proposed comment 7(c)–1
to address industry uncertainty about
the extent of an account-holding
institution’s disclosure obligations to
new and existing consumers regarding
ECK transactions. As stated in the
proposal, new disclosures about ECK
transactions are necessary because a
consumer’s check can be used
differently than in the past, that is,
information from the check can be used
to initiate EFTs. Industry comments
generally favored including information
about ECK transactions in initial
disclosures, and many noted that they
already have adjusted their disclosures
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to reflect the fact that ECK transactions
are a new type of transfer that may be
made to or from the consumer’s
account. One commenter stated that
ECK transactions should not be treated
as a new type of transfer because the
consumer intended to pay by check,
rather than by EFT. The Board notes,
however, that if a merchant or other
payee provides proper notice about the
transaction (see § 205.3(b)(2)), a
consumer, by providing the check as
payment, authorizes the use of the
check as a source of information to
initiate a one-time EFT from the
consumer’s account. Comment 7(c)–1 is
thus adopted as proposed.
To assist institutions in implementing
the new disclosure requirements, the
Board also proposed model initial
disclosure language to reflect that onetime EFTs are a new type of transfer that
may be made from a consumer’s account
using information from the consumer’s
check, and to further instruct consumers
to notify account-holding institutions
when an unauthorized EFT has
occurred using information from their
check. Commenters supporting the new
model language stated that the proposed
language was clear, concise, and
helpful. A few commenters requested
sufficient time for institutions to make
the new disclosures.
A few industry commenters stated
that certain of the disclosures were
unnecessary. Two commenters observed
that referring specifically to ECK
transactions in the initial disclosures
regarding error resolution might mislead
consumers to believe that they only had
error resolution rights when their check
is converted to an EFT. Another
commenter, however, believed that
including information about ECK
transactions in the liability provisions
was appropriate, but this commenter
objected to listing ECK transactions as a
new type of transfer since the consumer
intended to pay by check, and not by
EFT, and therefore ECK transactions
should not be considered to be EFTs.
The Board notes that the model
language informs consumers that, in
addition to notifying their bank when
their card or code has been lost or
stolen, or when money has been
transferred from their account without
their permission, they may also contact
their institution if an unauthorized
transfer has been made using the
information from their check.
Consumer groups commented that the
new model disclosure language was
helpful, but urged the Board to also
include other practical information
about the nature of ECK transactions,
and to include information about
consumers’ rights under check law to
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differentiate such transactions from ECK
transactions. For example, while the
current model disclosures describe the
60-day time frame for consumers to
exercise their error resolution rights
with respect to EFTs, including ECK
transactions, shorter time periods for
asserting errors may apply to checks
processed by means other than check
conversion. While institutions may
choose to provide consumers with
additional information regarding their
rights when a check is processed by
other means, the model disclosures are
solely intended to address consumers’
rights under the EFTA when the
transaction involves an EFT to the
consumer’s account. Other error
resolution rights which may exist under
other laws, including state check law,
are outside the scope of this rulemaking.
Consumer groups further suggested that
the error resolution notice should state
more clearly that an institution ‘‘must’’
correct any error within 10 business
days, rather than use the current
language that an institution ‘‘will
correct any error promptly.’’ However,
under certain circumstances, including
where an institution provides a
provisional credit to the consumer’s
account or where the error involves a
new account, an institution may extend
their investigation period to up to 90
days. Therefore, the Board believes the
current language is more accurate.
Consumer groups also urged the
Board to subject the model notices to a
complete review for readability and
understandability. For instance,
consumer groups observed that the term
‘‘code’’ may not be as well understood
as ‘‘PIN’’ or even ‘‘access code.’’ Based
on the Flesch-Kincaid scale, the model
initial disclosures in the final rule score
at a 9.9 grade level, with a Flesch
reading ease score of 60.3 on a 100.0
scale, indicating a high level of
readability. The Board agrees that in
general consumer disclosures benefit
from consumer testing, and anticipates
that testing of this and other notices
could be made part of a future
comprehensive review of the regulation.
One trade association and a company
that provides compliance forms for
institutions expressed their concerns
about the scope of the proposed
disclosures, stating that the Board’s
model disclosures were not broad
enough to address other types of thirdparty initiated EFTs which may be
initiated using account information
from a check, in particular those
initiated via a telephone or the Internet.
As noted previously in the discussion of
§ 205.3(b), while telephone and Internet
transactions are covered by Regulation
E, the proposed rule was intended to
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address ECK transactions only; other
types of EFTs are not addressed by these
provisions in the final rule.
A few industry commenters asserted
that since most banks have considered
electronically converted checks to be
EFTs since adoption of the 2001
commentary, and have already amended
their initial disclosures to include ECK
transactions, institutions should not be
required to amend their disclosures
again to include additional detail that is
only applicable to ECK transactions.
These institutions also stated that the
cost of reprinting and mailing the
revised disclosures would far exceed
any consumer benefit of receiving a
notice that explains a process that
financial institutions have already been
following. Two commenters asked the
Board to clarify that the introduction of
ECK services would not require changein-terms notices to existing consumers,
because none of the terms of the
underlying account agreement are
affected by the new type of transfer.
Under the final rule, for customers
opening accounts after the mandatory
compliance date of January 1, 2007,
institutions must include in initial
disclosures that ECK transactions are
among the types of transfers that a
consumer can make. Where institutions
have already amended their disclosures
to notify their consumers that ECK
transactions may be made from their
account, they would not be required to
make new disclosures about such
transactions to those consumers. New
disclosures to existing customers would
be required to be provided after the
mandatory compliance date, however, if
an institution has not disclosed to those
consumers that ECK transactions may be
made, even if other terms of the
underlying account agreement would
equally apply to the new type of
transfer. See comment 7(c)–1.
The Board specifically solicited
comment on whether six months
following adoption of the final rule
would provide sufficient time for
financial institutions to revise their
disclosures to comply with the rule. The
vast majority of industry commenters
urged the Board to extend the time for
compliance to one year. The final rule
reflects commenters’ suggestions;
institutions will have until the
mandatory compliance date of January
1, 2007 to revise their initial disclosures
to reflect ECK transactions, and to
provide new disclosures to existing
customers if necessary. The Board
anticipates that institutions will have
depleted their existing stocks of initial
disclosures by that time. Institutions are
not required to provide new disclosures
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reflecting ECK transactions until the
mandatory compliance date.
Section 205.10
Transfers
Preauthorized
10(b) Written Authorization for
Preauthorized Transfers From
Consumer’s Account
Under § 205.10(b), preauthorized
EFTs from a consumer’s account may be
authorized only by a writing signed or
similarly authenticated by the
consumer. Under existing comment
10(b)–3, a merchant or other payee
could not obtain authorization by tape
recording a telephone conversation with
a consumer who agrees to recurring
debits. Comment 10(b)–3 was adopted
prior to the enactment of the E-Sign Act.
The final rule withdraws the
interpretation in comment 10(b)–3
would be withdrawn in light of the ESign Act, as proposed.
The E-Sign Act provides, in general,
that electronic records and electronic
signatures satisfy legal requirements for
traditional written records and
signatures. Some have suggested that,
given the E-Sign Act’s broad definitions
of ‘‘electronic record’’ and ‘‘electronic
signature,’’ a tape-recorded
authorization, or certain types of taperecorded authorizations, for
preauthorized debits might be deemed
to satisfy the Regulation E signed or
similarly authenticated written
authorization requirements. The Board
proposed to withdraw the guidance
regarding tape recordings because of ESign Act considerations, but did not
propose to amend comment 10(b)–3 to
address how the E-Sign Act should be
interpreted with regard to tape
recordings of telephone conversations.
Many commenters, including several
financial institutions and financial trade
associations, as well as a retailer trade
association, supported the proposed
withdrawal. These commenters stated
that without the proposed change,
consumers who do not have, or do not
want to use, credit cards would not be
able to use the telephone to purchase
goods or services involving recurring
debits to their deposit accounts. One
commenter noted that many less
affluent consumers do not own
computers, so such consumers would be
unable to electronically authorize
recurring payments unless the proposal
is adopted. Another commenter noted
that if the proposal is not adopted,
merchants may tend to use alternatives
such as demand drafts, which offer less
consumer protection than debit cards.
Other commenters, including
financial institutions and financial trade
associations, retailer trade associations,
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automated clearing house organizations,
and a federal government agency,
supported the proposal but with
modifications or conditions. A few
commenters recommended that
merchants be permitted to obtain
authorization for recurring debits by
telephone, without recording, followed
by written confirmation, if the consumer
was given the option to cancel the
transaction. Because of concerns about
deceptive telemarketing, other
commenters suggested that the use of
telephone authorization be limited to
situations where (1) the consumer and
the merchant have a preexisting
relationship, or (2) the consumer
initiates the telephone call.
Several industry commenters urged
the Board to remove uncertainty by
explicitly stating that a recorded
telephone conversation complies with
the E-Sign Act and, therefore,
Regulation E, to facilitate telephone
authorizations of recurring debits. A few
such commenters argued that merely
withdrawing a portion of comment
10(b)–3 as proposed would cause
further confusion and, absent additional
guidance, would lead merchants to
adopt differing practices. One
commenter, a federal enforcement
agency, recommended that the Board
state affirmatively that if a payee relies
upon the E-Sign Act in connection with
obtaining the consumer’s authorization,
it must also fully comply with the ESign Act with respect to other
provisions of the EFTA and Regulation
E, including the requirement to provide
a clear and conspicuous copy of the full
authorization to the consumer. In
contrast, a law firm representing
retailers asserted that further
clarifications regarding the E-Sign Act
in the recurring debit context are
unnecessary and may cause confusion
in other instances when such
clarifications are not provided.
A few industry commenters opposed
the proposed withdrawal of the
guidance due to the potential abuses
and increased unauthorized transfers
that could result. One such commenter
contended that tape recordings do not
provide clear evidence of a consumer’s
authorization, which may be important
in the event of a dispute. This
commenter also asserted that banks
receive many complaints from
consumers alleging that the consumer
only authorized a one-time electronic
debit, but that recurring debits are being
processed.
The final rule withdraws the existing
guidance regarding whether a tape
recording may satisfy the requirement to
obtain a consumer’s written
authorization for recurring debits as
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proposed. The final rule does not
interpret Regulation E to treat recorded
telephone authorizations as written
authorizations; however, the Board
believes that the E-Sign Act’s provisions
regarding written documents are
applicable to the EFTA and Regulation
E. As a result, if, under the E-Sign Act,
a tape-recorded authorization, or certain
types of tape-recorded authorizations,
constitute a written and signed (or
similarly authenticated) authorization,
then the authorization would satisfy the
Regulation E requirements.
In addition to complying with the ESign Act,2 payees will need to ensure
that they comply with the requirements
of § 205.10(b) of Regulation E.
Specifically, the authorization must be
readily identifiable as such to the
consumer, and the terms of the
preauthorized debits must be clear and
readily understandable to the consumer.
See comment 10(b)–6. Payees must also
provide the consumer a copy of the
authorization. With respect to
additional suggestions from commenters
to permit authorization by telephone
without recording but with written
confirmation, or to limit the use of
telephone authorizations to specific
circumstances, such changes would
require amendments to the EFTA or
Regulation E rather than the staff
commentary, and thus the Board has
decided not to consider these
suggestions at this time.
Comment 10(b)–7 addresses
authorizations for recurring payments
obtained by telephone or on-line, and
states that the payee’s failure to obtain
written authorization is not a violation
if the failure was not intentional and
resulted from a bona fide error,
notwithstanding the maintenance of
procedures reasonably adapted to avoid
any such error. For example, an error
might occur where the consumer
indicates that a credit card (for which
no written authorization would be
required) is being used for the
authorization, when in fact the card is
a debit card.
Concerns were expressed by retail and
other industry groups about what
procedures would be deemed
reasonably adapted to avoid error where
a telemarketer seeks to obtain a
consumer’s authorization for recurring
payments for goods or services, such as
newspaper subscriptions, using the
consumer’s credit or debit card. The
Board proposed to revise comment
10(b)–7 to state that procedures
reasonably adapted to avoid error will
vary with the circumstances. The
2 See, e.g., section 106(5) of the E-Sign Act
(definition of ‘‘electronic signature’’).
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proposed revision also stated that asking
the consumer to specify whether the
card to be used for the authorization is
a debit card or a credit card, using those
terms, is a reasonable procedure.
The Board also proposed to add an
example of a payee learning, after the
transaction occurred, that the card used
was a debit card as a result of the
consumer bringing the matter to the
payee’s attention. For example, the
consumer may call the merchant to
assert a complaint about use of a debit
card.
Most industry commenters supported
the proposal as written, and a few
suggested modifications. No
commenters opposed the proposal. One
trade association representing retailers
suggested that comment 10(b)–7 not
provide the example of asking the
consumer whether the card being used
is a debit card or a credit card as the safe
harbor for compliance. Another trade
association requested that the comment
not state that a reasonable procedure
would require use of the term ‘‘debit
card.’’ This commenter also
recommended that the Board indicate in
the comment that confirmation of the
type of card being used is not necessary
when the authorization is given in
writing, including on-line. In contrast to
the comments from the retailer trade
associations, a federal enforcement
agency urged the Board to require
payees to ask whether the consumer is
using a debit or credit card, in lieu of
creating a safe harbor for that procedure.
However, one law firm representing
retailers opposed this suggestion
contending that such a requirement
would be unduly restrictive because
merchants might have procedures that
would not include asking whether the
card is a debit or credit card.
The federal enforcement agency also
suggested that the Board clarify that, in
some cases, merchants should consider
additional information as part of
reasonable procedures to avoid error.
Such information might include, for
example, repeated consumer complaints
about unauthorized debits. This
commenter suggested that the
commentary provide that if a merchant
becomes aware of repeated
authorization problems, it should
examine and possibly change its
procedures. A law firm, however,
argued that such a requirement would
be unnecessary because merchants
would have insufficient guidance as to
what other information they should
consider and under what circumstances.
One consumer group stated that the
final rule should require that where the
merchant learns only later, after the
telephone authorization, that the card
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used was a debit card, the merchant
must obtain a written and signed (or
similarly authenticated) authorization or
cease debiting the consumer’s account.
The Board adopts the revisions to
comment 10(b)–7 as proposed, with
minor revisions. As stated in the
proposal, it may have been reasonable
in the past, when relatively few debit
cards were in use compared to credit
cards, for payees to use procedures that
did not involve asking questions about
the type of card being used. Today,
however, given the growth of debit card
usage, the Board believes that
reasonable procedures should include
interaction with the consumer
specifically designed to elicit
information about whether a debit card
is involved. Accordingly, the final rule
retains the safe harbor example of a
reasonable procedure of asking the
consumer to specify whether the card to
be used for the authorization is a debit
(or check) card or a credit card. The
final comment includes a reference to
‘‘check cards’’ to reflect current
terminology. To illustrate the safe
harbor, assume that a consumer makes
a purchase which will result in a series
of recurring payments. After the
merchant inquires about the payment
method, the consumer indicates that
they intend to use ‘‘Bank X’’ card,
without stating whether the card is a
debit card or a credit card. In order to
fall under the safe harbor, the merchant
should then ask the consumer whether
the card is a debit (or check) card or a
credit card.
The final rule does not impose an
express requirement of inquiring
whether a card provided is a debit card
or a credit card, because the
determination of whether a procedure is
reasonably adapted to avoid the error of
failing to obtain a consumer’s written
authorization for recurring debits may
vary with the circumstances. Similarly,
although it may be reasonable in some
cases for a merchant to revise their
authorization procedures to avoid error
based on additional information about
potential authorization problems, such
as repeated consumer complaints about
unauthorized debits, the Board believes
it is unnecessary to add a specific
provision to the commentary that would
require revised procedures in those
limited instances.
The Board also does not believe that
it is necessary to incorporate in the final
rule a requirement that a merchant
should promptly notify the consumer
when it chooses to cease debiting the
consumer’s account upon learning that
the card used was a debit card. The
Board believes that a merchant, due to
its own interest, will likely contact the
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consumer to arrange for some other
means of payment.
A few industry commenters also
addressed the Board’s discussion in the
proposal regarding whether merchants
should be required to verify card
numbers presented by consumers
against lists of credit and debit card
Bank Identification Numbers,
commonly referred to as ‘‘BIN tables,’’
as a reasonable procedure to avoid error.
See In re Visa Check/Mastermoney
Antitrust Litigation, No. CV–96–5238
(E.D.N.Y. 2003) (requiring Visa and
MasterCard to make BIN tables available
to merchants as part of a litigation
settlement). These commenters agreed
with the Board’s observation that to the
extent that BIN tables are not available
to merchants in an on-line, real-time
form, it would be burdensome for
merchants to verify card numbers
presented by consumers against the BIN
tables. Moreover, the Board understands
that Visa and MasterCard debit cards
issued after January 1, 2005, display the
word ‘‘debit’’ on the front of the card.
Accordingly, the final rule does not
require merchants to obtain or consult
BIN tables to maintain procedures
reasonably adapted to avoid error.
Similarly, merchants are not required to
check card numbers already on file
against BIN tables.
10(c) Consumer’s Right To Stop
Payment
Proposed comment 10(c)–3 stated that
an institution need not have the
capability to block preauthorized debits,
for example, where a preauthorized
debit is made through a debit card
system, and may instead use a third
party to block the transfer(s), as long as
such payments are in fact stopped. The
proposal revised comment 10(c)–2 to
cross-reference the new proposed
comment. Comment 10(c)–2 is adopted
as proposed, and comment 10(c)–3 is
adopted with revisions for clarity.
In the proposal, comment 10(c)–3 was
added to address procedures for
stopping recurring debits where the
account-holding institution is unable to
block a payment from being posted to
the consumer’s account because, for
example, the posting occurs soon after
the transaction has been approved, such
as where the transaction takes place
over a debit card network. In these
cases, the institution may not have
sufficient time to identify payments
against which stop-payment orders have
been entered. The proposed comment
provided an alternative procedure for
how the account-holding institution can
comply with the stop payment
requirements of Regulation E in these
circumstances.
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Most commenters addressing this
issue supported the proposal. One
commenter observed that in the case of
debit card transactions, the interception
of transactions at the network level may
be more effective than blocking
transactions at the level of the accountholding institution. Some commenters
requested clarification on various
points. A few industry commenters
asked that the Board clarify that
comment 10(c)–3 does not apply to
recurring debits processed through
batch systems, such as the ACH
network. Consumer groups were
concerned that the proposal might
imply that even if a consumer revokes
authority for all future recurring debits
by a payee, the financial institution may
comply by stopping a single payment;
these commenters believed that the
obligation should be to cancel the debits
permanently.
A number of commenters suggested
that the Board adopt other revisions to
the existing commentary under
§ 205.10(c). Several industry
commenters asserted that the EFTA and
Regulation E only require a financial
institution to stop a single
preauthorized debit, and do not require
the institution to take action to respond
to a consumer’s revocation of authority
for all future debits from a particular
payee, as stated in comment 10(c)–2.
The commenters suggested that the
comment be removed or modified
accordingly. In addition, some
commenters suggested revising
comment 10(c)–1 to state that a stop
payment order need not be maintained
by the consumer’s financial institution
for more than six months, maintaining
that such a revision would make the
comment consistent with Uniform
Commercial Code (UCC) provisions
relating to stop payment orders on
checks and with industry practice.
Comment 10(c)–3 is adopted as
proposed. The comment permits an
institution, upon receiving a consumer’s
stop payment order, to use a third party
to block a preauthorized transfer if the
institution does not have the capability
to block the preauthorized debit from
being posted to the consumer’s account,
as long as the payment is in fact
stopped, i.e., the consumer’s account is
not debited for the payment. Comment
10(c)–2 is also revised as proposed. The
Board did not intend to imply that an
institution’s obligation to honor a stoppayment request is limited to a single
preauthorized debit. If a consumer
revokes authority for all further
payments from a particular payee, the
institution (through its own procedures
or by using those of a third party, as
provided in new comment 10(c)–3 must
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1651
make arrangements such that no further
debits originated by that payee are made
to the consumer’s account. However, the
Board notes that under comment 10(c)–
2, institutions may require the consumer
to provide a copy of a written notice
sent to the payee, revoking authority for
the payee to originate debits to the
consumer’s account. If the consumer
does not provide the copy within 14
days, the institution is not required to
continue stopping payments to the
payee.
As stated above, the proposal was
intended to address problems in
stopping recurring debits that take place
over debit card networks, where the
account-holding institution may not be
able to timely block a debit from being
posted to the consumer’s account.
Nevertheless, although comment 10(c)–
3 primarily focuses on debits over debit
card networks and other ‘‘real-time’’
systems, the comment is not limited to
such systems and any institution that
does not have the capability to block a
preauthorized debit from being posted
to the consumer’s account may instead
use a third party to block the debit, so
long as the consumer’s account is not
debited for the payment.
10(d) Notice of Transfers Varying in
Amount
When a preauthorized EFT from a
consumer’s account will vary in amount
from the previous transfer, or from the
preauthorized amount, § 205.10(d)
requires the designated payee or the
consumer’s financial institution to send
written notice of the amount and date of
the transfer at least 10 days before the
scheduled date of the transfer.
Paragraph 10(d)(2) permits the payee or
the institution to give the consumer the
option of receiving notice only when a
transfer falls outside a specified range of
amounts or only when a transfer differs
from the most recent transfer by more
than an agreed-upon amount. Under the
proposal, comment 10(d)(2)–2 would, in
limited circumstances, relieve financial
institutions of giving the consumer the
option of receiving notice each time a
transfer varies from the previous
transfer. The final rule adopts proposed
comment 10(d)(2)–2, with some
revisions for consistency with the
regulation.
Some financial institutions have
suggested that while the notice
requirement is appropriate where
consumer funds are transferred to a
third party, it should not apply when
the transfer is between accounts, as
defined under Regulation E, that are
owned by the same consumer, even
when the accounts are held at different
financial institutions. These institutions
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assert that the advance notice
requirement is particularly burdensome
for institutions that offer certificate of
deposit (CD) products that allow
customers to set up preauthorized
transfers of interest from the CD account
to another account of the consumer held
at a different institution. For such
products, monthly interest payments
might vary solely because of the
different number of days in each month,
yet such variance would require the
institution to send the consumer
advance notice in each instance before
transferring the funds. The proposed
comment would give financial
institutions flexibility to provide notice
only when a preauthorized transfer falls
outside a specified range where funds
are transferred and credited to an
account of the consumer held at a
different financial institution.
(Preauthorized transfers between
accounts of the same consumer held at
the same institution qualify for the
intra-institutional exclusion from
coverage in § 205.3(c)(5).) Also, the
proposal provided that the range must
be an acceptable range that could be
anticipated by the consumer, and the
institution would have to notify the
consumer of the range.
Commenters generally supported the
proposed comment. Some industry
commenters believed that the new
comment could eliminate the need for
unnecessary notices without detriment
to consumers, while providing cost
savings for those institutions that offer
consumers the option of transferring
funds to an account at another
institution on a preauthorized basis.
One industry commenter requested that
the Board provide examples of
acceptable ranges of balances and
provide optional model language.
Another industry commenter urged the
Board to go further and exclude CD
interest via ACH transfers from the
scope of § 205.10(d) altogether, since CD
accounts are not transaction accounts,
and because transfers involve accrued
interest only.
In contrast, one ACH trade association
suggested that it may not be appropriate
to allow institutions to avoid providing
notices with each varying transfer
without first obtaining consumer
consent given that identity theft is an
increasingly prevalent problem. This
commenter noted that the NACHA rules
already allow for ranges, and few
companies take advantage of that
opportunity. Consumer groups believed
that the proposed commentary
provision could facilitate transfers out
of a consumer’s account to repay payday
loans, and urged the Board either to
withdraw the proposed commentary
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provision, or to strictly limit the
exception to transfers of interest earned
in one account to another account held
in the same name.
The final rule adopts comment
10(d)(2)–2 as proposed, with minor
revisions for clarity. Given the express
language in Section 907(b) of the EFTA,
it is not appropriate to remove the
notice requirement entirely.
Nevertheless, the Board believes that
requiring a notice for each varying
transfer where the transfer is between
accounts owned by the same consumer
provides little benefit to the consumer
while imposing unnecessary costs on
the financial institution making the
transfer. Because this exception is
limited to transfers of consumer funds
between accounts held by the same
consumer at different institutions, the
Board believes the risk of loss from
identity theft is minimal. In addition,
because the transfers must be between
consumer accounts held at different
financial institutions, the exception
would not be applicable to transfers to
repay loans, including payday loans,
which are not accounts under
Regulation E. The Board is not aware of
any other circumstances that pose
additional risks to a consumer’s account
if this comment is adopted, and thus
believes it is unnecessary to limit the
exception to accounts solely involving
transfers of CD interest.
For consistency with § 205.10(d)(2),
the final comment is revised to provide
that a financial institution may elect to
provide notice only when a
preauthorized transfer falls outside a
specified range, or differs from a
specified amount from the most recent
transfer, without providing the
consumer the option of receiving notice
of all varying transfers, if the funds are
transferred and credited to an account of
the consumer held at another financial
institution. The range or amount of
variance must be reasonably anticipated
by the consumer, and the institution
must notify the consumer of the range
or amount at the time the institution
obtains the consumer’s authorization for
the preauthorized transfers. Comment
10(d)(2)–2 includes an example of an
acceptable range where the
preauthorized transfers are for transfers
of interest for a fixed-rate CD account.
In this case, an institution could provide
a range based on transfers of interest for
months containing 28 days and for
months containing 31 days.
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Section 205.11 Procedures for
Resolving Errors
11(b) Notice of Error From Consumer
The Board proposed to clarify in
comment 11(b)–7 that an institution
need not comply with the procedures
and time limits in § 205.11 for
investigating a consumer’s assertion of
an error when the consumer provides a
notice of error after the time period
specified in § 205.11(b). Where the error
involves an unauthorized EFT, however,
liability for the unauthorized transfer
may not be imposed on the consumer
unless the institution satisfies the
requirements of § 205.6. Comment
11(b)–7 is adopted generally as
proposed, with some revisions to
address commenters’ concerns.
Commenters on the issue uniformly
supported the proposed comment,
although some industry commenters
asked the Board to provide certain
additional clarifications. A few
commenters believed that it was unclear
which provisions of § 205.6 were
applicable where the asserted error
involves an unauthorized transaction.
For example, one commenter stated that
the generic reference to § 205.6 is
confusing in light of the limitation on
liability in § 205.6(b)(1) when the
consumer provides timely notice. The
final rule retains the general reference
because the requirements for the
consumer to provide timely notice is
different under § 205.6 than under
§ 205.11. Under § 205.11, the consumer
must provide notice 60 days after the
financial institution sends the periodic
statement on which the alleged error is
reflected. In contrast, under § 205.6, the
consumer must provide notice two
business days after learning of the loss
or theft of an access device. Moreover,
the consequences to the consumer for
failing to provide timely notice differ
under §§ 205.6 and 205.11. For example,
a consumer may not find out about the
loss or theft of an access device until
more than 60 days after a periodic
statement is sent.3 In such case, the
consumer’s liability could still be
capped at $50 or less as provided under
§ 205.6(b)(1), so long as the consumer
notifies his or her financial institution
within two business days after learning
of the loss or theft of the access device,
notwithstanding the fact that the
procedures and time frames in § 205.11
would not apply.
Industry commenters also suggested
that the Board conform the 60-day time
3 Comment 6(b)(1)–2 states that the fact that a
consumer has received a periodic statement that
reflects unauthorized transfers cannot be deemed to
represent conclusive evidence that the consumer
had such knowledge.
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frame for providing notices of error in
§ 205.11 to time frames provided under
other laws or payment system rules.
Several commenters urged the Board to
conform the time frame for reporting an
error in § 205.11(b)(1) from 60 days after
the date of availability of the periodic
statement to 60 days after the settlement
date of the transaction consistent with
the NACHA rules. The 60-day time
frame for providing a notice of error in
connection with an EFT after a periodic
statement is sent, however, is a statutory
requirement under Section 908(a) of the
EFTA. Some commenters believed that
the Board should adopt a time
limitation for asserting a claim of an
unauthorized EFT of one year from the
date of availability of the periodic
statement, consistent with time frames
established by Check 21 and § 4–408 of
the UCC. The EFTA does not contain a
time limitation for asserting a claim of
unauthorized EFTs, and the Board did
not propose such a limitation.
Accordingly, the Board declines to
adopt the suggested changes.
Finally, one banking trade association
recommended that the Board recognize
the exception in § 205.6(b)(4) for
extending the time frames for reporting
an unauthorized transaction if the
consumer’s delay in notification is due
to extenuating circumstances. The
Board agrees that where a consumer is
unable to provide timely notice for an
unauthorized EFT due to extenuating
circumstances, such as extended travel
or a hospitalization, an institution must
extend the time frames provided in
§ 205.6(b) for reporting the unauthorized
transaction.
11(c) Time Limits and Extent of
Investigation
Section 205.11(c)(4) permits an
institution to limit the investigation of
an alleged error to ‘‘a review of its own
records’’ where the allegation pertains
to a transfer to or from a third party with
whom the institution has no agreement
for the type of EFT involved. This is
commonly referred to as the ‘‘four
walls’’ rule. Comment 11(c)(4)–4
provides that a financial institution does
not have an agreement with a third
party solely because it participates in
transactions that occur under the federal
recurring payments programs, or that
are cleared through an ACH or similar
arrangement for the clearing and
settlement of fund transfers generally, or
because it agrees to be bound by the
rules of such an arrangement. Proposed
comment 11(c)(4)–5 provided that an
institution’s ‘‘own records’’ may not be
limited to the payment instructions
where additional information is
available within the institution relevant
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to resolving the consumer’s particular
claim. As explained in the
supplementary information to the
proposal, because the number and
variety of ACH payments has expanded
significantly since the ‘‘four walls’’ rule
was first adopted in 1980, an
institution’s review of additional
information beyond the payment
instructions may be necessary to
provide consumers with a meaningful
investigation of an allegedly erroneous
or unauthorized payment. Comment
11(c)(4)–5 is adopted as proposed, with
some modifications to address
commenter concerns.
Some commenters favored the
proposed comment, including consumer
groups, a federal enforcement agency,
and a few industry commenters. These
commenters generally agreed with the
Board’s stated rationale for the proposed
comment. For example, several credit
union commenters stated that it is
reasonable to expect financial
institutions to exhaust their review of
internal records when responding to
alleged errors regarding consumers’
Regulation E transactions. Consumer
groups urged the Board to revise the
comment to state that an institution’s
reviews should consider records that
could be helpful to resolving a
consumer’s claim(s), not just those
records that are dispositive. One
industry commenter generally agreed
with the proposal in light of both the
increased variety of EFT transaction
types and its belief that information
relevant to an assertion of error could
likely to be outside the payment
instructions but within the institution’s
‘‘four walls’’ and records.
Most industry commenters opposed
the proposed comment. Many industry
commenters raised concerns about
ambiguity as to the scope of the required
investigation, the potential burden on
institutions, and the low likelihood of
yielding additional, helpful information.
Several commenters asserted that it
would unnecessarily require institutions
to look beyond their own records and
could potentially require that they seek
to obtain information from additional
parties to the transaction when payment
instructions could resolve the claim of
error.
Many industry commenters were also
concerned that the proposed comment
might require that an institution look for
any and all potentially relevant
records—even in cases where a
consumer may have many different
relationships with the institution
(deposit, credit, investment). One
commenter stated that it would be
impractical for a large bank to comply
with the proposed comment, since it
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would require a review of information
relating to other accounts and
transactions stored in various locations.
Similarly, a few commenters noted that
a bank employee conducting an
investigation might not be aware of all
of these relationships or may lack a
practical ability to obtain all
information about the bank’s dealings
with that customer. These commenters
argued that a reasonable interpretation
of the ‘‘four walls’’ rule must limit the
bank’s duty to inquire not just about
information within the institution’s own
records relevant to resolving the
consumer’s particular claim, but to
information that is reasonably available
to the bank employee investigating the
consumer’s claim.
Several ACH associations asserted
that the proposal could further confuse
what is already a troublesome section of
the Commentary for their members.
These and other commenters generally
believed that institutions would be
unlikely to have readily available
information in their records beyond the
payment instructions that would assist
in the review of the particular
transaction, noting, for example, that the
consumer’s authorization for the
transaction would be in the possession
of the originator-payee, not the
consumer’s institution. These
commenters stated that searching for,
and obtaining, such additional
information would be time-consuming
and costly. They added that since
authorization is between the consumer
and the originator of the transaction, the
proposed comment could
inappropriately place the consumer’s
institution in the position of deciding
the legitimacy of the authorization. In
their view, this issue should be resolved
between the merchant or other payee
and the consumer—not by the
consumer’s financial institution.
Many industry commenters, including
ACH associations, noted that the
NACHA rules already ensure a remedy
under which the consumer is already
made whole in a timely manner.4 One
industry commenter, however, argued
that the NACHA rules were insufficient
because of the shorter time period for
reversing transactions (chargebacks),
urging instead that the Board withdraw
the proposed comment and encourage
NACHA to amend its rules to conform
its chargeback period to the period set
forth under § 205.11 for reporting
4 Under the NACHA rules, if the consumer
executes a written statement under penalty of
perjury within the prescribed time frame of 60 days
from the date of the transaction, the financial
institution will promptly re-credit the consumer’s
account and return the transaction to the payee.
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alleged errors.5 This commenter
asserted that this change would
properly place the burden of assuring
proper authorization of transactions on
the originating merchant and financial
institution—the two parties best
positioned to monitor and ensure
compliance with this requirement. This
commenter maintained that the
automatic right to charge back under the
NACHA rules works well for most ACH
disputes and that extending the time
period for permitting charge backs
would not impose significant additional
costs on merchants or its financial
institution.
Many industry commenters
recommended that the regulation
require a ‘‘reasonable’’ investigation and
to provide examples of appropriate
steps to be taken to minimize the
compliance burden similar to existing
guidance under Regulation Z. See, e.g.,
§ 226.12(b)–3. In their view, a
reasonable investigation might, for
example, consist of an examination of
the institution’s records for the account
in question, but not all accounts held by
the particular consumer at the financial
institution. These commenters believed
that a ‘‘reasonable investigation’’
standard would enable institutions to
take measures appropriate to the nature
of the error and the size of the
institution.
A few commenters, including
consumer groups, asked the Board to
clarify an institution’s error resolution
responsibilities under the ‘‘four walls’’
rule when it has outsourced relevant
aspects of its operations, such as
payment processing or the investigation
of disputes. These commenters believe
that in such cases an institution’s
records should include a review of
information that is within the
institution’s possession or control and
not merely within the institution’s
physical offices. Another commenter
inquired how the proposed error
resolution process would work where
an EFT service provider (rather than an
account holding institution) is
providing the EFT service. This
commenter asserted that currently,
account holding institutions have
limited error-resolution obligations with
respect to errors resulting from a thirdparty service provider, and that the
proposed commentary language should
clarify whether there is any intended
change in the error resolution
responsibilities between the service
5 Section 205.11(b) of Regulation E generally
requires a financial institution to investigate a claim
of error that is received no later than 60 days after
the institution sends the periodic statement on
which the alleged error is first reflected.
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provider and account holding
institution.
As stated in the proposal, the ‘‘four
walls’’ rule was adopted when most
third party transfers involved
preauthorized credits to a consumer’s
account to pay salary or other
compensation, or preauthorized debits
from a consumer’s account to pay a
utility company or other payee. In the
absence of an agreement between the
financial institution and the third party,
it was deemed reasonable to permit an
institution to limit its investigation to
the institution’s own records. See 45 FR
8248 (Feb. 6, 1980). Historically, alleged
errors often pertained to the amount of
the transfer. Consequently, an
institution would likely have very
limited information—such as the ACH
payment instructions—for purposes of
conducting its investigation. The ‘‘four
walls’’ approach thus sought to strike a
balance between an institution’s
investigatory burden relative to the
types of errors commonly asserted and
the institution’s practical ability to
procure relevant information in light of
its lack of an agreement with the third
party.
In the twenty-five years since the
‘‘four walls’’ analysis was adopted, the
increasing use of ACH as a means to
effectuate a wide variety of third-party
transfers (and preauthorized transfers)
has expanded significantly, and, as a
result, the types of errors that may occur
is far greater than those originally
contemplated. For example, the ACH
network today is used to process ECK
transactions. Similarly, a merchant may
use the ACH network in an on-line or
telephone transaction to initiate an EFT
from a consumer’s account using the
consumer’s checking account number.
In these cases, consumers may
encounter errors concerning
authorizations and the types of
transfers, in addition to errors regarding
the amounts of the resulting ACH
debits. The risk that a consumer’s check
or checking account number could be
used in a fraudulent manner to make an
ACH transfer from the consumer’s
account was not a concern when the
‘‘four walls’’ analysis was adopted,
since the typical ACH transfer then
involved a preauthorized transfer to or
from a known party.
Today, when a consumer believes that
a transaction is unauthorized,
information such as the location of the
payee, the particular number of the
check (to determine if it is notably out
of order), or prior consumer account
transactions with the same payee, that
could be relevant to the investigation
would more likely be within the
institution’s own records. Thus, for
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ACH and ECK transactions, for example,
the Board believes that an institution’s
review of its ‘‘own records’’ should not
be confined to a mere confirmation of
the payment instructions when other
information within the institution’s
‘‘four walls’’ could also be reviewed.
Any investigation conducted under
the four walls rule must be reasonable.
Because the nature of a consumer’s
allegation of error can vary, the scope of
an investigation may vary. In each case,
an institution should use relevant
information available within its own
records for purposes of determining
whether an error occurred. Given the
potential size and complexity of
institutions and their many different
relationships with a single consumer,
however, it may be impractical and
burdensome for an institution to look
throughout its entire operation for
potentially relevant records. The final
rule clarifies that the information
reviewed should pertain to the account
for which the assertion of error is made
and cover a reasonable period of time.
The revised comment also provides
examples of information that an
institution might review. These
examples are not set forth as an
exclusive list.
Institutions have flexibility to
determine what information is relevant
to a meaningful investigation of the
error in question. To the extent that an
account-holding institution has
outsourced relevant aspects of its
operations, the investigation should
include a review of service provider
records if such records could help to
resolve the consumer’s claim. Under the
‘‘four walls’’ rule, the institution need
not, however, include a review of
records that are not within its
possession or control—such as the
consumer’s authorization for the
transaction if such authorization is in
the possession of a third-party payee.
Additional requirements may be
established by payment system or other
rules, however.
The proposal also solicited comment
as to whether there are circumstances in
which the ‘‘four walls’’ rule should not
apply. Industry commenters generally
stated that they were unaware of such
circumstances at this time, and that
there is typically no need to require
banks to conduct investigations outside
of their own records. The Board will
continue to monitor institutions’ error
resolution practices to assess the
continued viability of the ‘‘four walls’’
approach to error investigation.
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Federal Register / Vol. 71, No. 6 / Tuesday, January 10, 2006 / Rules and Regulations
Section 205.16 Disclosures at
Automated Teller Machines
Section 205.16 requires an ATM
operator that imposes a fee on a
consumer for initiating an EFT or a
balance inquiry to provide notice to the
consumer that a fee will be imposed for
providing the EFT service or for a
balance inquiry and to disclose the
amount of the fee. An ATM operator is
any person who operates an ATM at
which consumers initiate an EFT or a
balance inquiry, and that does not hold
the account to or from which the
transfer is made, or about which an
inquiry is made. Notice of the
imposition of the fee must be provided
in a prominent and conspicuous
location on or at the ATM. The operator
must also provide notice that the fee
will be charged and the amount of the
fee either on the screen of the ATM or
by providing it on paper, before the
consumer is committed to paying a fee.
In the September 2004 proposal, the
Board proposed to revise comment
205.16(b)(1)–1 to clarify that ATM
operators can disclose on the ATM
signage that a fee may be imposed or
specify the type of EFTs or consumers
for which a fee is imposed, if there are
circumstances in which an ATM
surcharge will not be charged for a
particular transaction. (69 FR at 56005.)
After consideration of the comments
received, the Board withdrew the
proposed commentary revisions and
instead proposed to amend § 205.16(b)
to clarify that ATM operators may
disclose on ATM signage that a fee will
be imposed or, in the alternative, that a
fee may be imposed on consumers
initiating an EFT or for a balance
inquiry if there are circumstances under
which some consumers would not be
charged for such services. (70 FR 49891
(Aug. 25, 2005).) The proposed
commentary was revised to clarify that
ATM operators that impose an ATM
surcharge in all cases must provide
notice on the ATM signage that a fee
will be imposed. The revisions are
adopted largely as proposed, with
certain revisions for clarity.
Several large institutions have asked
whether it is permissible under § 205.16
to provide notice on the ATM that a fee
‘‘may be’’ charged for providing EFT
services because many ATM operators,
particularly those owned or operated by
banks, apply ATM surcharges to some
categories of their ATM users, but not
others. For example, an ATM operator
might not charge a fee to holders of
cards issued by foreign financial
institutions, cardholders of banks that
are part of a surcharge-free network or
that have entered into a contractual
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relationship with the ATM operator
with respect to surcharges, and holders
of cards issued under governmental
electronic benefit transfer (EBT)
programs. (While many financial
institutions do not impose ATM
surcharges on their own cardholders,
they are not ATM operators with respect
to those cardholders for purposes of
§ 205.16 because the institutions hold
the cardholders’ accounts.) More
recently, many banks voluntarily
waived surcharges for consumers from
areas affected by Hurricane Katrina.
Also, an ATM operator might charge a
fee for cash withdrawals, but not for
balance inquiries. Accordingly, the
Board recognized in its two proposals
that a disclosure on the ATM that a fee
‘‘will’’ be imposed in all instances could
be overly broad with respect to
consumers who would not be assessed
a fee for usage of the ATM.
Industry commenters strongly
supported the August 2005 proposal,
stating that it would give ATM operators
the flexibility to more accurately
disclose their surcharging practices, and
thereby reduce consumer confusion.
Several industry commenters asserted
that a ‘‘will’’ disclosure could cause
consumers who would not be charged a
fee by the particular ATM to go to a
different ATM, which could
inconvenience the consumer, as well as
possibly result in a fee surcharge at the
second ATM that could have been
avoided with a more accurate
disclosure. Another industry commenter
noted that most consumers will be
unaware that the ATM signage
disclosure is only required for
consumers who do not hold accounts
with the ATM operator, and that the use
of ‘‘may’’ could easily be understood by
ATM users as accommodating the ATM
operator’s cardholders.
Industry commenters also agreed with
the Board’s observation in the August
2005 proposal’s supplementary
information that the signage disclosure
is intended to allow consumers to
identify ATMs that generally charge a
fee for use, while the on-screen
disclosure made after the consumer has
entered his or her card into the machine
but before the consumer is committed to
the transaction provides a more specific
disclosure regarding whether a fee will
be incurred in that particular
transaction. To support their view that
the proposal is consistent with Sections
904(d)(3)(A) and (B) of the EFTA,
industry commenters cited a press
release issued by the original act’s
sponsor, Rep. Marge Roukema, which
stated that the act ‘‘simply puts existing
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1655
practice into law.’’ 6 One banking trade
association noted that prior to the
enactment of the Gramm-Leach-Bliley
Act, the operating rules for one of the
country’s largest ATM networks
required ATM operators imposing a
surcharge for use of their ATMs to post
conspicuous notice on the ATM that the
operator ‘‘may’’ charge a fee for cash
withdrawals. The trade association
further noted that this practice of
disclosing that a fee ‘‘may’’ be imposed
on signage followed by a more
transaction-specific on-screen
disclosure was, and continues to be, the
common practice of some of the other
larger ATM networks in the United
States.
Several industry commenters
specifically addressed the Board’s
decision to amend the regulation in the
August 2005 proposal, instead of
revising the commentary as originally
proposed. One banking trade association
stated that amending both the regulation
and the commentary would facilitate
industry understanding and
compliance. Two other commenters,
representing credit unions, observed
that the proposal to amend only the
commentary was arguably inconsistent
with § 205.16’s current language, and
therefore the Board’s new proposal was
appropriate. A few industry commenters
asked the Board to clarify that the
revisions do not represent a change in
the ATM disclosure scheme, but merely
a restatement and clarification of the
requirements of existing law.
Although agreeing that the EFTA
permits signage at the ATM machine
indicating that the fee is not charged in
every instance, consumer groups
believed that the revised proposal did
not sufficiently implement the statute
because it did not ensure that
consumers who ‘‘will’’ be charged a fee
would be adequately notified of that
fact. Consumer groups believed that the
circumstances in which fees will not be
charged generally are limited. Therefore,
consumer groups proposed an
alternative approach that would require
ATM operators to generally disclose that
a fee ‘‘will’’ be imposed along with a list
of exceptions when a fee would not be
imposed. Consumer groups believed
that the revised disclosure would more
adequately apprise consumers of the
fact that a fee will be imposed while
still allowing ATM operators the
flexibility to make more accurate
disclosures regarding their surcharging
practices.
6 Banking Committee OKs Roukema ATM Fee
Disclosure (March 10, 1999), https://
finanialservices.house.gov/banking/3109rou.htm.
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Industry commenters, however, noted
that a rule requiring a ‘‘will’’ disclosure
along with a list of the circumstances
under which a fee would not be
disclosed would likely result in lengthy
and complicated signs that consumers
are unlikely to read. Moreover, industry
commenters also believed that the
expense of replacing signs each time a
surcharge policy is changed could have
the unintended effect of discouraging
ATM operators from waiving fees to
accommodate consumers in special
circumstances, such as in response to a
natural disaster.
A consumer rights attorney who
opposed the Board’s September 2004
proposal on this issue reiterated his
view that the current rule and
commentary more correctly implements
the statute’s intent, and cited his prior
comments. This attorney urged the
Board to withdraw the current proposal.
The August 2005 revisions are
adopted as proposed under the Board’s
authority under Section 904(d) of the
EFTA. Amending both the rule and the
commentary addresses any potential
inconsistencies between the current
language of § 205.16 and the earlier
proposed commentary, thereby
facilitating industry compliance.
However, while the Board is amending
the regulation to address this issue, this
amendment does not represent a change
in the Board’s interpretation of the
rule’s requirements.
The final rule clarifies the two-part
disclosure scheme established in
Section 904(d)(3)(B) of the EFTA. The
first disclosure, on ATM signage posted
on or at the ATM, allows consumers to
identify quickly ATMs that generally
charge a fee for use. This disclosure is
not intended to provide a complete
disclosure of the fees associated with
the particular type of transaction the
consumer seeks to conduct. Until a
consumer uses his or her card at an
ATM, the ATM operator does not know
whether a surcharge will be imposed for
that particular consumer. Rather, it is
the second, more specific disclosure,
made either on the ATM screen or on
an ATM receipt, that informs the
consumer before he or she is committed
to the transaction whether, in fact, a fee
will be imposed for the transaction and
the amount of the fee. Thus, consumers
who are charged a fee would not be
adversely affected by a general notice
that a fee ‘‘may’’ be imposed because
they will have the opportunity to
terminate the transaction after receiving
the on-screen notice or receipt
containing the transaction-specific
disclosure.
The Board further believes that an
alternative rule requiring institutions to
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provide a general disclosure that a fee
‘‘will’’ be imposed, while also
specifying the circumstances under
which a fee will not be imposed, would
impose significant costs on ATM
operators without corresponding benefit
to consumers. Commenters indicated at
least ten different circumstances in
which a waiver may apply for a given
ATM transaction, including surchargefree networks, other contractual
relationships, cards issued by foreign
financial institutions, cards delivering
governmental benefits, corporate
affiliations with the ATM operator, and
in response to special circumstances,
such as to provide disaster relief. Thus,
consumers could be confused or
discouraged by signage containing
potentially lengthy disclosures listing
the many circumstances under which a
fee would not be imposed. Such a rule
could also require ATM operators to
modify all of their signs each time they
revised their surcharge practices, at
considerable cost. Industry commenters
estimated the cost of a systemwide
change in ATM signage anywhere
between $200,000 for an institution
with approximately 6,000 ATMs to over
$1 million for an institution with over
16,500 ATMs. Moreover, the time
necessary for changing all of the signs
would render at least some of the signs
inaccurate for a period of time.
Accordingly, for the reasons
discussed above, § 205.16(b) is revised
to explicitly clarify that ATM operators
may disclose on ATM signage that a fee
will be imposed or, in the alternative,
that a fee may be imposed on consumers
initiating an EFT or for a balance
inquiry if there are circumstances under
which some consumers would not be
charged for such services. The flexibility
provided in the final rule allows ATM
operators that currently disclose that a
fee ‘‘will’’ be charged to continue to use
existing signs even if a fee is not
charged in all cases. Comment 16(b)(1)–
1 is revised for consistency with the
final rule, and to clarify that ATM
operators that impose an ATM
surcharge in all cases must provide
notice on the ATM signage that a fee
‘‘will’’ be charged.
Appendix A—Model Disclosure Clauses
and Forms
A–2—Model Clauses for Initial
Disclosures
Model clauses for initial disclosures
contained in Appendix A (Form A–2)
are revised to provide disclosures about
ECK transactions. In particular, model
clauses (a) and (b) are revised to instruct
consumers to notify their account
holding institution when unauthorized
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EFTs have been made without the
consumer’s permission using
information from their checks. The
discussion on the applicable liability
limits remains generally unchanged,
however, because the first two tiers of
liability do not apply to unauthorized
transfers made without an access device
(for example, those made using
information from a check to initiate a
one-time ACH debit). See comments
2(a)–2, 6(b)(3)–2.
Model clause (d) also is revised to list
as a new type of transfer a one-time
electronic fund transfer made from a
consumer account using information
from the consumer’s check. See
comment 7(b)(4)–4.
A–3—Model Forms for Error-Resolution
Notice
Paragraph (b) of Model Form A–3 is
included after its inadvertent deletion
following publication of the March 2001
interim final rule establishing uniform
standards for the electronic delivery of
disclosures required by the EFTA and
Regulation E. 66 FR 17786 (April 4,
2001). No changes are intended by the
re-inclusion of paragraph (b). Paragraph
(a) is reprinted for convenience.
A–6—Model Clauses for Authorizing
One-Time Electronic Fund Transfer
Using Information From a Check
(§ 205.3(b)(2))
Model Form A–6 is added to provide
model clauses for the authorization
requirements of § 205.3(b)(2) for a
person that initiates an EFT using
information from a consumer’s check.
Consistent with comment 2 for
Appendix A, the use of appropriate
clauses in making disclosures will
provide protection from liability under
Sections 915 and 916 of the EFTA
provided the clauses accurately reflect
the institution’s EFT services. See also
§ 205.3(b)(2)(iv). Model Clause A–6(a),
which permits payees to obtain a
consumer’s authorization to use
information from his or her check to
initiate an EFT or to process the
transaction as a check, is adopted
generally as proposed. Model Clause A–
6(a) may be used in all instances. Model
Clause A–6(b) is also adopted to
accommodate those payees who may
want to provide more specific
information concerning their ECK
practices for business reasons, and
consolidates proposed Model Clauses
A–6(b) and (c). The additional
information about when funds may be
debited from the consumer’s account
and the non-return of checks is
provided in Model Clause A–6(c) of the
final rule.
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V. Final Regulatory Flexibility Analysis
The Board prepared an initial
regulatory flexibility analysis as
required by the Regulatory Flexibility
Act (RFA) (5 U.S.C. 601 et seq.) in
connection with the September 2004
proposal. The Board received no
comments on its initial regulatory
flexibility analysis.
Under Section 605(b) of the RFA, 5
U.S.C. 605(b), the regulatory flexibility
analysis otherwise required under
Section 604 of the RFA is not required
if an agency certifies, along with a
statement providing the factual basis for
such certification, that the rule will not
have a significant economic impact on
a substantial number of small entities.
Based on its analysis and for the reasons
stated below, the Board certifies that
this final rule will not have a significant
economic impact on a substantial
number of small entities.
1. Statement of the need for, and
objectives of, the final rule. The Board
is revising Regulation E to require a
person initiating an EFT using
information from a consumer’s check to
obtain the consumer’s authorization.
Generally, authorization would be
obtained by the payee providing a
notice that a check will or may be
converted, and the consumer providing
a check as payment. The requirement
would enable the Board to promote
consistency in the notice provided to
consumers by merchants and other
payees.
Additional guidance is provided in
the staff commentary about a financial
institution’s error resolution obligations
for certain transactions, and to clarify
financial institution and merchant
responsibilites for preauthorized
transfers from consumer accounts.
The EFTA was enacted to provide a
basic framework establishing the rights,
liabilities, and responsibilities of
participants in electronic fund transfer
systems. The primary objective of the
EFTA is the provision of individual
consumer rights. 15 U.S.C. 1693. The
EFTA authorizes the Board to prescribe
regulations to carry out the purpose and
provisions of the statute. 15 U.S.C.
1693b(a). The EFTA expressly states
that the Board’s regulations may contain
‘‘such classifications, differentiations, or
other provisions, * * * as, in the
judgment of the Board, are necessary or
proper to effectuate the purposes of [the
EFTA], to prevent circumvention or
evasion [of the act], or to facilitate
compliance [with the EFTA].’’ 15 U.S.C.
1693b(c). The EFTA also states that ‘‘[i]f
electronic fund transfer services are
made available to consumers by a
person other than a financial institution
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holding a consumer’s account, the
Board shall by regulation assure that the
disclosures, protections,
responsibilities, and remedies created
by [the EFTA] are made applicable to
such persons and services.’’ 15 U.S.C.
1693b(d). The Board believes that the
revisions to Regulation E discussed
above are within Congress’ broad grant
of authority to the Board to adopt
provisions that carry out the purposes of
the statute.
2. Issues raised by comments in
response to the initial regulatory
flexibility analysis. In accordance with
Section 3(a) of the RFA, the Board
conducted an initial regulatory
flexibility analysis in connection with
the proposed rule. The Board did not
receive any comments on its initial
regulatory flexibility analysis.
3. Small entities affected by the final
rule. Merchants or other payees that
initiate one-time EFTs from a
consumer’s account using information
from the consumer’s check are required
under the regulation to obtain the
consumer’s authorization for the
transfers. For POS and ARC
transactions, payees must provide a
notice that a check will or may be
converted. For ARC transactions, notice
will likely be provided on a billing
statement or invoice. At POS, notice
also must be provided on posted
signage, and a copy of the notice must
be given to the consumer at the time of
the transaction. Payees in ECK
transactions must also provide notice
that funds may be debited from a
consumer’s account as soon as the same
day payment is made or received and
that the consumer’s check will not be
returned by the consumer’s financial
institution. In addition, before a payee
may collect a service fee for insufficient
or uncollected funds via EFT from a
consumer’s account, the payee must
provide a notice that such a fee may be
collected by use of an EFT and disclose
the amount of the fee. Account-holding
institutions are required under the
regulation to disclose to their consumers
that electronic check conversion
transactions are a new type of transfer
that can be made from a consumer’s
account.
Merchants and other payees that
engage in check conversion transactions
must obtain consumers’ authorizations
for electronic check conversion
transactions and for the collection of
fees debited via an EFT if a payment is
returned unpaid, and generally do so via
signage and on a transaction receipt at
the POS. In particular, payment system
rules require that authorization for onetime debits to a consumer’s account
must be in writing and signed or
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similarly authenticated by the
consumer. The Board further
understands that many payees provide
notice on receipts at POS. Similarly,
payees are generally providing written
notices in ARC transactions because
payment system rules require written
notices to be provided to consumers.
Under the amendments to Regulation
E, payees must review the notices that
they presently provide in accordance
with payment system rules, and may be
required to revise these notices in some
cases to ensure compliance with the
amendments to Regulation E. The Board
believes that these amendments will not
have a significant economic impact on
small entities because payees are
generally providing notices regarding
ECK and the collection of service fees
for insufficient funds electronically in
accordance with payment system rules.
Furthermore, the Board believes that
obtaining consumer authorization for
ECK transactions via signage at the POS
is less costly than obtaining
authorization via signed receipts.
Payees will have to revise their
notices to inform consumers in ECK
transactions that funds may be debited
from their account soon after payment is
received and, if applicable, that
consumers’ checks will not be returned
by their financial institutions. At POS,
this additional information may be
provided separately from the general
authorization notice. The Board
understands that many payees in ARC
transactions are already providing
notice to consumers regarding when
funds may be debited from a consumer’s
account when consumers’ checks are
converted, and stating that consumers’
checks will not be returned by their
financial institutions. For those payees
that are not already providing some
form of notice at POS or for ARC
transactions, the final rule provides
model language to facilitate compliance.
Thus, the Board does not believe that
the requirement to provide notice about
the nature of ECK transactions will have
a significant economic impact on small
entities.
Small financial institutions may need
to review their initial disclosures, and
perhaps revise them to reflect that
electronic check conversion transactions
are a new type of transfer that can be
made from a consumer’s account. This
disclosure is also ‘‘generic’’ and will not
vary among consumers. Model language
is provided in the rule to facilitate
compliance. Thus, the Board believes
this requirement also should not have a
significant economic impact on small
entities. The Board also understands
that many institutions have already
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revised their periodic statements to
reflect that checks may be converted.
4. Other federal rules. The Board
believes no federal rules duplicate,
overlap, or conflict with the final
revisions to Regulation E.
5. Significant alternatives to the
proposed revisions. The Board solicited
comment about potential ways to reduce
regulatory burden. Several commenters
urged the Board not to require written,
signed authorization for checks
converted at POS. In light of the
potential impact on entities and limited
additional consumer benefit, the final
rule does not require a payee to obtain
a consumer’s signature to convert a
check. In the final rule, the Board is also
providing a sunset period of three years
for the additional ECK disclosures about
when funds may be debited from the
consumer’s account and the non-return
of checks. The Board anticipates that
increased consumer familiarity with
ECK transactions over time will make
unnecessary the provision of this
additional information.
VI. Paperwork Reduction Act
In accordance with the Paperwork
Reduction Act (PRA) of 1995 (44 U.S.C.
3506; 5 CFR part 1320 Appendix A.1),
the Board reviewed the rule under the
authority delegated to the Board by the
Office of Management and Budget
(OMB). The final rule contains
requirements subject to the PRA. The
collection of information that is
required by this rule is found in 12 CFR
205.2(b)(3), 205.3(b)(2) and 205.7. The
Federal Reserve may not conduct or
sponsor, and an organization is not
required to respond to, this information
collection unless the information
collection displays a currently valid
OMB control number. The OMB control
number is 7100–0200. This information
is required to provide benefits for
consumers and is mandatory (15 U.S.C.
1693 et seq.). The respondents/
recordkeepers are for-profit financial
institutions, including small businesses.
Institutions are required to retain
records for 24 months.
All financial institutions subject to
Regulation E, of which there are
approximately 19,300, are considered
respondents for the purposes of the PRA
and may be required to provide notice
to accountholders that electronic check
conversion (ECK) transactions are a new
type of transfer that may be made from
a consumer’s account under § 205.7. In
addition, all persons, such as merchants
and other payees, that engage in ECK
transactions, of which there are
approximately 80,000, potentially are
affected by this collection of
information, because these merchants
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and payees will be required to obtain a
consumer’s authorization for the
electronic transfer under § 205.3(b)(2).
The following estimates represent an
average across all respondents and
reflect variations among institutions
based on their size, complexity, and
practices. The other federal agencies are
responsible for estimating and reporting
to OMB the total paperwork burden for
the institutions for which they have
administrative enforcement authority.
They may, but are not required to, use
the Federal Reserve’s burden estimate
methodology.
The first disclosure requirement,
described in § 205.7, is the initial
disclosure that a financial institution
must provide to their accountholders
reflecting that ECK transactions are a
new type of transfer that can be made
from a consumer’s account. The Federal
Reserve estimates that each of the
institutions, for which it has
administrative enforcement authority
(collectively referred to in the following
paragraphs as ‘‘respondents regulated by
the Federal Reserve’’) will be required to
provide a revised initial disclosure to
their accountholders. Currently, all
respondents regulated by the Federal
Reserve are required to provide a
disclosure of basic terms, costs, and
rights relating to EFT services under
Regulation E. For purposes of this PRA
analysis, the Federal Reserve estimates
that it will take financial institutions, on
average, 8 hours (one business day) to
reprogram and update systems to
include the new notice requirement
relating to ECK transactions; therefore,
the Federal Reserve estimates that the
total annual burden for all financial
institutions for this requirement will be
154,400 hours. With respect to the 1,289
Federal-Reserve-regulated institutions
which must comply with Regulation E,
it is estimated that the total annual
burden for this requirement will be
10,312 hours. The final revisions to
Regulation E provide institutions with
model clauses for the initial disclosure
requirement for ECK transactions
(provided in Appendix A) that they may
use to comply with the notice
requirement.
The second disclosure requirement,
described in § 205.3(b)(2), is required
when persons, such as merchants and
other payees, engage in ECK
transactions. Under the final rule,
merchants and payees are generally
required to provide written notice to
obtain a consumer’s authorization for
the one-time EFT. Merchants and
payees will also be required to provide
a written notice to obtain a consumer’s
authorization to collect any service fees
for insufficient or uncollected funds via
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an EFT to the consumer’s account. The
notice must also disclose the amount of
the service fee. Finally, merchants and
payees that engage in ECK transactions
must provide a notice to consumers that
when a check is used to initiate an EFT,
funds may be debited from a consumer’s
account as soon as the same day
payment is made or received and
consumers’ checks will not be returned
by their financial institution.
The Federal Reserve estimates that of
the 1,289 respondents regulated by the
Federal Reserve that are required to
comply with Regulation E,
approximately 10 originate ECK
transactions. The Federal Reserve
estimates that it will take each
respondent, on average, 8 hours (1
business day) to reprogram and update
their systems to include the new notice
requirement relating to ECK
transactions; therefore, the Federal
Reserve estimates that the total annual
burden is 80 hours. The final revisions
to Regulation E provide institutions
with model clauses (provided in
Appendix A) for the new disclosure
requirements. Using the Federal
Reserve’s methodology, the total annual
burden for all other merchants and
payees engaging in ECK transactions is
639,920 hours.
A third disclosure requirement
applies to ATM operators who are
required to provide notice to consumers
of an ATM surcharge. Under this final
rule, ATM operators will be permitted
to disclose on signage posted at the
ATM that a surcharge ‘‘may’’ be
imposed if there are circumstances
under which a surcharge is not
imposed. All financial institutions, of
which there are approximately 19,300,
potentially are subject to this
requirement to the extent they are ATM
operators under the rule. The extent to
which this collection of information
affects a particular financial institution
depends on the number of ATMs an
institution operates, and on whether the
institution elects to revise its ATM
signage disclosures. For purposes of this
PRA analysis, the Federal Reserve
estimates that it will take financial
institutions, on average, 8 hours (one
business day) to revise and update ATM
signage; therefore the Federal Reserve
estimates that the total annual burden
for all depository institutions for this
requirement will be 154,400 hours. With
respect to the 1,289 Federal Reserveregulated institutions which must
comply with Regulation E, it is
estimated that the total annual burden
for this requirement will be 10,312
hours.
The Federal Reserve’s current annual
burden for Regulation E disclosures is
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estimated to be 63,047 hours. The final
rule will increase the total burden under
Regulation E for all Federal Reserveregulated institutions by 20,704 hours,
from 63,047 to 83,751 hours. (This
burden estimate does not include the
burden associated with the new
disclosure requirements in connection
with payroll card accounts as
announced in a separate interim final
rule (Docket No. R–1247).) Using the
methodology explained above, the final
rule would increase total burden under
Regulation E for all other financial
institutions by approximately 928,096
hours.
Because the records would be
maintained by the institutions and the
notices are not provided to the Federal
Reserve, no issue of confidentiality
arises under the Freedom of Information
Act.
List of Subjects in 12 CFR Part 205
Consumer protection, Electronic fund
transfers, Federal Reserve System,
Reporting and recordkeeping
requirements.
For the reasons set forth in the
preamble, the Board amends 12 CFR
part 205 and the Official Staff
Commentary, as follows:
I
PART 205—ELECTRONIC FUND
TRANSFERS (REGULATION E)
1. The authority citation for part 205
continues to read as follows:
I
Authority: 15 U.S.C. 1693b.
2.–3. Section 205.3 is amended by
revising paragraph (a), redesignating
paragraph (b) as paragraph (b)(1),
revising paragraph (b)(1), and adding
new paragraphs (b)(2) and (b)(3) to read
as follows:
I
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§ 205.3
Coverage.
(a) General. This part applies to any
electronic fund transfer that authorizes
a financial institution to debit or credit
a consumer’s account. Generally, this
part applies to financial institutions. For
purposes of §§ 205.3(b)(2), 205.10(b),
(d), and (e) and 205.13, this part applies
to any person.
(b) Electronic fund transfer—(1)
Definition. The term electronic fund
transfer means any transfer of funds that
is initiated through an electronic
terminal, telephone, computer, or
magnetic tape for the purpose of
ordering, instructing, or authorizing a
financial institution to debit or credit a
consumer’s account. The term includes,
but is not limited to—
(i) Point-of-sale transfers;
(ii) Automated teller machine
transfers;
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(iii) Direct deposits or withdrawals of
funds;
(iv) Transfers initiated by telephone;
and
(v) Transfers resulting from debit card
transactions, whether or not initiated
through an electronic terminal.
(2) Electronic fund transfer using
information from a check. (i) This part
applies where a check, draft, or similar
paper instrument is used as a source of
information to initiate a one-time
electronic fund transfer from a
consumer’s account. The consumer
must authorize the transfer.
(ii) The person that initiates an
electronic fund transfer using the
consumer’s check as a source of
information for the transfer shall
provide a notice that the transaction
will or may be processed as an EFT, and
obtain a consumer’s authorization for
each transfer. A consumer authorizes a
one-time electronic fund transfer (in
providing a check to a merchant or other
payee for the MICR encoding, that is,
the routing number of the financial
institution, the consumer’s account
number and the serial number) when
the consumer receives notice and goes
forward with the transaction. For pointof-sale transfers, the notice must be
posted in a prominent and conspicuous
location, and a copy of the notice must
be provided to the consumer at the time
of the transaction.
(iii) The person that initiates an
electronic fund transfer using the
consumer’s check as a source of
information for the transfer shall also
provide a notice to the consumer at the
same time it provides the notice
required under paragraph (b)(2)(ii) that
when a check is used to initiate an
electronic fund transfer, funds may be
debited from the consumer’s account as
soon as the same day payment is
received, and, as applicable, that the
consumer’s check will not be returned
by the financial institution holding the
consumer’s account. For point-of-sale
transfers, the person initiating the
transfer may post the notice required in
this paragraph (b)(2)(iii) in a prominent
and conspicuous location and need not
include this notice on the copy of the
notice given to the consumer under
paragraph (b)(2)(ii). The requirements in
this paragraph (b)(2)(iii) shall remain in
effect until December 31, 2009.
(iv) A person may provide notices that
are substantially similar to those set
forth in Appendix A–6 to comply with
the requirements of this paragraph
(b)(2).
(3) Collection of service fees via
electronic fund transfer. A consumer
authorizes a one-time electronic fund
transfer from the consumer’s account to
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1659
pay a fee for the return of an electronic
fund transfer or a check unpaid due to
insufficient or uncollected funds in the
consumer’s account, when the
consumer receives a notice stating that
the fee will be collected by an electronic
fund transfer from the consumer’s
account, along with a disclosure of the
amount of the fee, and the consumer
goes forward with the transaction. If the
service fee for insufficient or
uncollected funds may be collected in
connection with a point-of-sale transfer,
the notice must be posted in a
prominent and conspicuous location,
and a copy of the notice must be
provided to the consumer at the time of
the transaction.
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I 4. Section 205.7 is amended by adding
a new paragraph (c) as follows:
§ 205.7
Initial disclosures.
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(c) Addition of electronic fund
transfer services. If an electronic fund
transfer service is added to a consumer’s
account and is subject to terms and
conditions different from those
described in the initial disclosures,
disclosures for the new service are
required.
I 5. Section 205.16 is amended by
revising paragraph (c) as follows:
§ 205.16 Disclosures at automated teller
machines.
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(c) Notice requirement. To meet the
requirements of paragraph (b) of this
section, an automated teller machine
operator must comply with the
following:
(1) On the machine. Post in a
prominent and conspicuous location on
or at the automated teller machine a
notice that:
(i) A fee will be imposed for providing
electronic fund transfer services or for a
balance inquiry; or
(ii) A fee may be imposed for
providing electronic fund transfer
services or for a balance inquiry, but the
notice in this paragraph (c)(1)(ii) may be
substituted for the notice in paragraph
(c)(1)(i) only if there are circumstances
under which a fee will not be imposed
for such services; and
(2) Screen or paper notice. Provide
the notice required by paragraphs (b)(1)
and (b)(2) of this section either by
showing it on the screen of the
automated teller machine or by
providing it on paper, before the
consumer is committed to paying a fee.
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*
I 6. In Appendix A to Part 205,
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I a. In A–2 Model Clauses for Initial
Disclosures (§ 205.7(b)), paragraphs (a),
(b) and (d) are revised;
I b. In A–3 Model Forms for Error
Resolution Notice (§§ 205.7(b)(10) and
205.8(b)), paragraph (a) is republished,
and paragraph (b) is added;
I c. Section A–6 Model Clauses for
Authorizing One-Time Electronic Fund
Transfer Using Information From a
Check (§ 205.3(b)(2)) is added.
Appendix A to Part 205—Model
Disclosure Clauses and Forms
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A–2 Model Clauses for Initial
Disclosures (§ 205.7(b))
(a) Consumer Liability (§ 205.7(b)(1)).
(Tell us AT ONCE if you believe your
[card] [code] has been lost or stolen, or
if you believe that an electronic fund
transfer has been made without your
permission using information from your
check. Telephoning is the best way of
keeping your possible losses down. You
could lose all the money in your
account (plus your maximum overdraft
line of credit). If you tell us within 2
business days after you learn of the loss
or theft of your [card] [code], you can
lose no more than $50 if someone used
your [card][code] without your
permission.)
If you do NOT tell us within 2
business days after you learn of the loss
or theft of your [card] [code], and we
can prove we could have stopped
someone from using your [card] [code]
without your permission if you had told
us, you could lose as much as $500.
Also, if your statement shows
transfers that you did not make,
including those made by card, code or
other means, tell us at once. If you do
not tell us within 60 days after the
statement was mailed to you, you may
not get back any money you lost after
the 60 days if we can prove that we
could have stopped someone from
taking the money if you had told us in
time. If a good reason (such as a long
trip or a hospital stay) kept you from
telling us, we will extend the time
periods.
(b) Contact in event of unauthorized
transfer (§ 205.7(b)(2)). If you believe
your [card] [code] has been lost or
stolen, call: [Telephone number] or
write: [Name of person or office to be
notified] [Address]
You should also call the number or
write to the address listed above if you
believe a transfer has been made using
the information from your check
without your permission.
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(d) Transfer types and limitations
(§ 205.7(b)(4))—(1) Account access. You
may use your [card][code] to:
(i) Withdraw cash from your
[checking] [or] [savings] account.
(ii) Make deposits to your [checking]
[or] [savings] account.
(iii) Transfer funds between your
checking and savings accounts
whenever you request.
(iv) Pay for purchases at places that
have agreed to accept the [card] [code].
(v) Pay bills directly [by telephone]
from your [checking] [or] [savings]
account in the amounts and on the days
you request.
Some of these services may not be
available at all terminals.
(2) Electronic check conversion. You
may authorize a merchant or other
payee to make a one-time electronic
payment from your checking account
using information from your check to:
(i) Pay for purchases.
(ii) Pay bills.
(3) Limitations on frequency of
transfers—(i) You may make only [insert
number, e.g., 3] cash withdrawals from
our terminals each [insert time period,
e.g., week].
(ii) You can use your telephone billpayment service to pay [insert number]
bills each [insert time period]
[telephone call].
(iii) You can use our point-of-sale
transfer service for [insert number]
transactions each [insert time period].
(iv) For security reasons, there are
limits on the number of transfers you
can make using our [terminals]
[telephone bill-payment service] [pointof-sale transfer service].
(4) Limitations on dollar amounts of
transfers—(i) You may withdraw up to
[insert dollar amount] from our
terminals each [insert time period] time
you use the [card] [code].
(ii) You may buy up to [insert dollar
amount] worth of goods or services each
[insert time period] time you use the
[card] [code] in our point-of-sale transfer
service.
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*
*
A–3 Model Forms for Error Resolution
Notice (§§ 205.7(b)(10) and 205.8(b))
(a) Initial and annual error resolution
notice (§§ 205.7(b)(10) and 205.8(b)).
In Case of Errors or Questions About
Your Electronic Transfers Telephone us
at [insert telephone number], or Write
us at [insert address] [or E-mail us at
[insert electronic mail address]] as soon
as you can, if you think your statement
or receipt is wrong or if you need more
information about a transfer listed on
the statement or receipt. We must hear
from you no later than 60 days after we
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sent the FIRST statement on which the
problem or error appeared.
(1) Tell us your name and account
number (if any).
(2) Describe the error or the transfer
you are unsure about, and explain as
clearly as you can why you believe it is
an error or why you need more
information.
(3) Tell us the dollar amount of the
suspected error.
If you tell us orally, we may require
that you send us your complaint or
question in writing within 10 business
days.
We will determine whether an error
occurred within 10 business days after
we hear from you and will correct any
error promptly. If we need more time,
however, we may take up to 45 days to
investigate your complaint or question.
If we decide to do this, we will credit
your account within 10 business days
for the amount you think is in error, so
that you will have the use of the money
during the time it takes us to complete
our investigation. If we ask you to put
your complaint or question in writing
and we do not receive it within 10
business days, we may not credit your
account.
For errors involving new accounts,
point-of-sale, or foreign-initiated
transactions, we may take up to 90 days
to investigate your complaint or
question. For new accounts, we may
take up to 20 business days to credit
your account for the amount you think
is in error.
We will tell you the results within
three business days after completing our
investigation. If we decide that there
was no error, we will send you a written
explanation. You may ask for copies of
the documents that we used in our
investigation.
(b) Error resolution notice on periodic
statements (§ 205.8(b)).
In Case of Errors or Questions About
Your Electronic Transfers Telephone us
at [insert telephone number] or Write us
at [insert address] as soon as you can,
if you think your statement or receipt is
wrong or if you need more information
about a transfer on the statement or
receipt. We must hear from you no later
than 60 days after we sent you the
FIRST statement on which the error or
problem appeared.
(1) Tell us your name and account
number (if any).
(2) Describe the error or the transfer
you are unsure about, and explain as
clearly as you can why you believe it is
an error or why you need more
information.
(3) Tell us the dollar amount of the
suspected error.
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We will investigate your complaint
and will correct any error promptly. If
we take more than 10 business days to
do this, we will credit your account for
the amount you think is in error, so that
you will have the use of the money
during the time it takes us to complete
our investigation.
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*
A–6 Model Clauses for Authorizing
One-Time Electronic Fund Transfers
Using Information From a Check
(§ 205.3(b)(2))
(a)—Notice About Electronic Check
Conversion
When you provide a check as
payment, you authorize us either to use
information from your check to make a
one-time electronic fund transfer from
your account or to process the payment
as a check transaction.
[You authorize us to collect a fee of
$l through an electronic fund transfer
from your account if your payment is
returned unpaid.]
(b)—Alternative Notice About Electronic
Check Conversion (Optional)
When you provide a check as
payment, you authorize us to use
information from your check to make a
one-time electronic fund transfer from
your account. In certain circumstances,
such as for technical or processing
reasons, we may process your payment
as a check transaction.
[Specify other circumstances (at
payee’s option).]
[You authorize us to collect a fee of
$l through an electronic fund transfer
from your account if your payment is
returned unpaid.]
(c)—Notice For Providing Additional
Information About Electronic Check
Conversion
When we use information from your
check to make an electronic fund
transfer, funds may be withdrawn from
your account as soon as the same day
[you make] [we receive] your payment[,
and you will not receive your check
back from your financial institution].
Supplement I to Part 205—Disclosures
on Automated Teller Machines
7. In Supplement I to Part 205, the
following amendments are made:
I a. Under Section 205.2—Definitions,
under 2(a) Access Device, paragraph 2.
is revised;
I b. Under Section 205.30—Coverage,
under 3(b) Electronic Fund Transfer, a
new heading ‘‘Paragraph 3(b)(1)—
Definition’’ is added, paragraphs 1. and
2. are redesignated as paragraphs
3(b)(1)1 and 3(b)(1)2, and paragraph 3.
is removed;
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I
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c. Under Section 205.3—Coverage,
under 3(b) Electronic Fund Transfer,
under Paragraph 3(b)(1)—Definition,
paragraph 2.iv. is added;
I d. Under Section 205.3—Coverage,
under 3(b) Electronic Fund Transfer, a
new heading ‘‘Paragraph 3(b)(2)—
Electronic Fund Transfer Using
Information From a Check’’ is added,
and paragraphs 1. through 5. are added;
I e. Under Section 205.3—Coverage,
under 3(b) Electronic Fund Transfer, a
new heading ‘‘Paragraph 3(b)(3)—
Collection of Service Fees via Electronic
Fund Transfer’’ is added, and paragraph
1. is added;
I f. Under Section 205.3—Coverage,
under 3(c) Exclusions from coverage,
under heading Paragraph 3(c)(1)—
Checks, paragraphs 1. and 2. are revised;
I g. Under Section 205.5—Issuance of
Access Devices, under 5(a) Solicited
Issuance, under Paragraph 5(a)(2),
paragraph 1. is revised;
I h. Under Section 205.5—Issuance of
Access Devices, under 5(b) Unsolicited
Issuance, paragraph 5. is added;
I i. Under Section 205.7—Initial
Disclosures, under 7(a) Timing of
Disclosures, paragraph 1. is revised,
paragraph 4. is removed, and paragraphs
5. and 6. are redesignated as paragraphs
4. and 5.;
I j. Under Section 205.7—Initial
Disclosures, under 7(b) Content of
Disclosures, under Paragraph 7(b)(4)—
Types of Transfers; Limitations,
paragraph 4. is added;
I k. Under Section 205.7—Initial
Disclosures, a new heading ‘‘7(c)
Addition of Electronic Fund Transfer
Services’’ is added, and paragraph 1. is
added;
I l. Under Section 205.10—
Preauthorized Transfers, under 10(b)
Written Authorization for Preauthorized
Transfers from Consumer’s Account,
paragraphs 3. and 7. are revised;
I m. Under Section 205.10—
Preauthorized Transfers, under 10(c)
Consumer’s Right to Stop Payment,
paragraph 2. is revised, and paragraph 3.
is added;
I n. Under Section 205.10—
Preauthorized Transfers, under 10(d)
Notice of Transfers Varying in Amount,
under Paragraph 10(d)(2)—Range,
paragraph 2. is added;
I o. Under Section 205.11—Procedures
for Resolving Errors, under 11(b) Notice
of Error from Consumer, under
Paragraph 11(b)(1)—Timing; Contents,
paragraph 7. is added;
I p. Under Section 205.11—Procedures
for Resolving Errors, under 11(c) Time
Limits and Extent of Investigation,
under Paragraph 11(c)(4)—Investigation,
paragraph 5. is added; and
I
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1661
q. Under Section 205.16—Disclosures
at Automated Teller Machines, under
16(b) General, under Paragraph 16(b)(1),
paragraph 1. is revised.
The revisions and additions read as
follows:
I
Supplement I to Part 205—Official Staff
Interpretations
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Section 205.2—Definitions
2(a) Access Device
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2. Checks used to capture
information. The term ‘‘access device’’
does not include a check or draft used
to capture the MICR (Magnetic Ink
Character Recognition) encoding to
initiate a one-time ACH debit. For
example, if a consumer authorizes a
one-time ACH debit from the
consumer’s account using a blank,
partially completed, or fully completed
and signed check for the merchant to
capture the routing, account, and serial
numbers to initiate the debit, the check
is not an access device. (Although the
check is not an access device under
Regulation E, the transaction is
nonetheless covered by the regulation.
See comment 3(b)(1)–1.v.)
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Section 205.3—Coverage
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3(b) Electronic Fund Transfer
Paragraph 3(b)(1)—Definition
*
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2. Fund transfers not covered.
*
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*
iv. Transactions arising from the
electronic collection, presentment, or
return of checks through the check
collection system, such as through
transmission of electronic check images.
Paragraph 3(b)(2)—Electronic Fund
Transfer Using Information From a
Check
1. Notice at POS not furnished due to
inadvertent error. If the copy of the
notice under section 205.3(b)(2)(ii) for
ECK transactions is not provided to the
consumer at POS because of a bona fide
unintentional error, such as when a
terminal printing mechanism jams, no
violation results if the payee maintains
procedures reasonably adapted to avoid
such occurrences.
2. Authorization to process a
transaction as an EFT or as a check. In
order to process a transaction as an EFT
or alternatively as a check, the payee
must obtain the consumer’s
authorization to do so. A payee may, at
its option, specify the circumstances
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under which a check may not be
converted to an EFT. (See model clauses
in Appendix A–6.)
3. Notice for each transfer. Generally,
a notice to authorize an electronic check
conversion transaction must be
provided for each transaction. For
example, a consumer must receive a
notice that the transaction will be
processed as an EFT for each transaction
at POS or each time a consumer mails
a check in an accounts receivable (ARC)
transaction to pay a bill, such as a utility
bill, if the payee intends to convert a
check received as payment. Similarly,
the consumer must receive notice if the
payee intends to collect a service fee for
insufficient or uncollected funds via an
EFT for each transaction whether at POS
or if the consumer mails a check to pay
a bill. The notice about when funds may
be debited from a consumer’s account
and the non-return of consumer checks
by the consumer’s financial institution
must also be provided for each
transaction. However, if in an ARC
transaction, a payee provides a coupon
book to a consumer, for example, for
mortgage loan payments, and the
payment dates and amounts are set out
in the coupon book, the payee may
provide a single notice on the coupon
book stating all of the required
disclosures under paragraph (b)(2) of
this section in order to obtain
authorization for each conversion of a
check and any debits via EFT to the
consumer’s account to collect any
service fees imposed by the payee for
insufficient or uncollected funds in the
consumer’s account. The notice must be
placed on a conspicuous location of the
coupon book that a consumer can
retain—for example, on the first page, or
inside the front cover.
4. Multiple payments/multiple
consumers. If a merchant or other payee
will use information from a consumer’s
check to initiate an EFT from the
consumer’s account, notice to a
consumer listed on the billing account
that a check provided as payment
during a single billing cycle or after
receiving an invoice or statement will be
processed as a one-time EFT or as a
check transaction constitutes notice for
all checks provided in payment for the
billing cycle or the invoice for which
notice has been provided, whether the
check(s) is submitted by the consumer
or someone else. The notice applies to
all checks provided in payment for the
billing cycle or invoice until the
provision of notice on or with the next
invoice or statement. Thus, if a
merchant or other payee receives a
check as payment for the consumer
listed on the billing account after
providing notice that the check will be
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processed as a one-time EFT, the
authorization from that consumer
constitutes authorization to convert any
other checks provided for that invoice
or statement. Other notices required
under this paragraph (b)(2) (for example,
to collect a service fee for insufficient or
uncollected funds via an EFT) provided
to the consumer listed on the billing
account also constitutes notice to any
other consumer who may provide a
check for the billing cycle or invoice.
5. Additional disclosures about ECK
transactions at POS. When a payee
initiates an EFT at POS using
information from the consumer’s check,
and returns the check to the consumer
at POS, the payee need not provide a
notice to the consumer that the check
will not be returned by the consumer’s
financial institution.
Paragraph 3(b)(3)—Collection of Service
Fees via Electronic Fund Transfer
1. Fees imposed by account-holding
institution. The requirement to obtain a
consumer’s authorization at POS to
collect a fee via EFT for the return of an
EFT or check unpaid due to insufficient
or uncollected funds in the consumer’s
account does not apply to fees assessed
against the consumer’s account by the
consumer’s account-holding institution
for the return of an EFT or a check
unpaid or for paying overdrafts.
3(c) Exclusions From Coverage
Paragraph 3(c)(1)—Checks
1. Re-presented checks. The electronic
re-presentment of a returned check is
not covered by Regulation E because the
transaction originated by check.
Regulation E does apply, however, to
any fee debited via an EFT from a
consumer’s account by the payee
because the check was returned for
insufficient or uncollected funds. The
person debiting the fee electronically
must obtain the consumer’s
authorization.
2. Check used to capture information
for a one-time EFT. See comment
3(b)(1)–1.v.
*
*
*
*
*
Section 205.5—Issuance of Access
Devices
*
*
*
*
*
5(a) Solicited Issuance
*
*
*
*
*
Paragraph 5(a)(2)
1. One-for-one rule. In issuing a
renewal or substitute access device,
only one renewal or substitute device
may replace a previously issued device.
For example, only one new card and
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Fmt 4701
Sfmt 4700
PIN may replace a card and PIN
previously issued. A financial
institution may provide additional
devices at the time it issues the renewal
or substitute access device, however,
provided the institution complies with
§ 205.5(b). (See comment 5(b)–5.) If the
replacement device or the additional
device permits either fewer or
additional types of electronic fund
transfer services, a change-in-terms
notice or new disclosures are required.
*
*
*
*
*
5(b) Unsolicited Issuance
*
*
*
*
*
5. Additional access devices in a
renewal or substitution. A financial
institution may issue more than one
access device in connection with the
renewal or substitution of a previously
issued accepted access device, provided
that any additional access device
(beyond the device replacing the
accepted access device) is not validated
at the time it is issued, and the
institution complies with the other
requirements of § 205.5(b). The
institution may, if it chooses, set up the
validation procedure such that both the
device replacing the previously issued
device and the additional device are not
validated at the time they are issued,
and validation will apply to both
devices. If the institution sets up the
validation procedure in this way, the
institution should provide a clear and
readily understandable disclosure to the
consumer that both devices are
unvalidated and that validation will
apply to both devices.
*
*
*
*
*
Section 205.7—Initial Disclosures
7(a) Timing of Disclosures
1. Early disclosures. Disclosures given
by a financial institution earlier than the
regulation requires (for example, when
the consumer opens a checking account)
need not be repeated when the
consumer later enters into an agreement
with a third party to initiate
preauthorized transfers to or from the
consumer’s account, unless the terms
and conditions differ from those that the
institution previously disclosed. This
interpretation also applies to any notice
provided about one-time EFTs from a
consumer’s account initiated using
information from the consumer’s check.
On the other hand, if an agreement for
EFT services to be provided by an
account-holding institution is directly
between the consumer and the accountholding institution, disclosures must be
given in close proximity to the event
requiring disclosure, for example, when
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the consumer contracts for a new
service.
*
*
*
*
*
7(b) Content of Disclosures
*
*
*
*
*
Paragraph 7(b)(4)—Types of Transfers;
Limitations
*
*
*
*
*
4. One-time EFTs initiated using
information from a check. Financial
institutions must disclose the fact that
one-time EFTs initiated using
information from a consumer’s check
are among the types of transfers that a
consumer can make. (See Appendix A–
2.)
*
*
*
*
*
7(c) Addition of Electronic Fund
Transfer Services
1. Addition of electronic check
conversion services. One-time EFTs
initiated using information from a
consumer’s check are a new type of
transfer requiring new disclosures, as
applicable. (See Appendix A–2.)
*
*
*
*
*
Section 205.10—Preauthorized
Transfers
*
*
*
*
*
10(b) Written Authorization for
Preauthorized Transfers from
Consumer’s Account
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*
*
*
*
*
3. Written authorization for
preauthorized transfers. The
requirement that preauthorized EFTs be
authorized by the consumer ‘‘only by a
writing’’ cannot be met by a payee’s
signing a written authorization on the
consumer’s behalf with only an oral
authorization from the consumer.
*
*
*
*
*
7. Bona fide error. Consumers
sometimes authorize third-party payees,
by telephone or on-line, to submit
recurring charges against a credit card
account. If the consumer indicates use
of a credit card account when in fact a
debit card is being used, the payee does
not violate the requirement to obtain a
written authorization if the failure to
obtain written authorization was not
intentional and resulted from a bona
fide error, and if the payee maintains
procedures reasonably adapted to avoid
any such error. Procedures reasonably
adapted to avoid error will depend upon
the circumstances. Generally, requesting
the consumer to specify whether the
card to be used for the authorization is
a debit (or check) card or a credit card
is a reasonable procedure. Where the
consumer has indicated that the card is
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a credit card (or that the card is not a
debit or check card), the payee may rely
on the consumer’s statement without
seeking further information about the
type of card. If the payee believes, at the
time of the authorization, that a credit
card is involved, and later finds that the
card used is a debit card (for example,
because the consumer later brings the
matter to the payee’s attention), the
payee must obtain a written and signed
or (where appropriate) a similarly
authenticated authorization as soon as
reasonably possible, or cease debiting
the consumer’s account.
10(c) Consumer’s Right to Stop Payment
*
*
*
*
*
2. Revocation of authorization. Once
a financial institution has been notified
that the consumer’s authorization is no
longer valid, it must block all future
payments for the particular debit
transmitted by the designated payeeoriginator. (However, see comment
10(c)–3.) The institution may not wait
for the payee-originator to terminate the
automatic debits. The institution may
confirm that the consumer has informed
the payee-originator of the revocation
(for example, by requiring a copy of the
consumer’s revocation as written
confirmation to be provided within 14
days of an oral notification). If the
institution does not receive the required
written confirmation within the 14-day
period, it may honor subsequent debits
to the account.
3. Alternative procedure for
processing a stop-payment request. If an
institution does not have the capability
to block a preauthorized debit from
being posted to the consumer’s
account—as in the case of a
preauthorized debit made through a
debit card network or other system, for
example—the institution may instead
comply with the stop-payment
requirements by using a third party to
block the transfer(s), as long as the
consumer’s account is not debited for
the payment.
10(d) Notice of Transfers Varying in
Amount
*
*
*
*
*
Paragraph 10(d)(2)—Range
*
*
*
*
*
2. Transfers to an account of the
consumer held at another institution. A
financial institution need not provide a
consumer the option of receiving notice
with each varying transfer, and may
instead provide notice only when a
debit to an account of the consumer falls
outside a specified range or differs by
more than a specified amount from the
most recent transfer, if the funds are
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Fmt 4701
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1663
transferred and credited to an account of
the consumer held at another financial
institution. The specified range or
amount, however, must be one that
reasonably could be anticipated by the
consumer, and the institution must
notify the consumer of the range or
amount at the time the consumer
provides authorization for the
preauthorized transfers. For example, if
the transfer is for payment of interest for
a fixed-rate certificate of deposit
account, an appropriate range might be
based on a month containing 28 days
and a month containing 31 days.
*
*
*
*
*
Section 205.11—Procedures for
Resolving Errors
*
*
*
*
*
11(b) Notice of Error from Consumer
Paragraph 11(b)(1)—Timing; Contents
*
*
*
*
*
7. Effect of late notice. An institution
is not required to comply with the
requirements of this section for any
notice of error from the consumer that
is received by the institution later than
60 days from the date on which the
periodic statement first reflecting the
error is sent. Where the consumer’s
assertion of error involves an
unauthorized EFT, however, the
institution must comply with § 205.6
before it may impose any liability on the
consumer.
*
*
*
*
*
11(c) Time Limits and Extent of
Investigation
*
*
*
*
*
Paragraph 11(c)(4)—Investigation
*
*
*
*
*
5. No EFT agreement. When there is
no agreement between the institution
and the third party for the type of EFT
involved, the financial institution must
review any relevant information within
the institution’s own records for the
particular account to resolve the
consumer’s claim. The extent of the
investigation required may vary
depending on the facts and
circumstances. However, a financial
institution may not limit its
investigation solely to the payment
instructions where additional
information within its own records
pertaining to the particular account in
question could help to resolve a
consumer’s claim.
Information that may be reviewed as
part of an investigation might include:
i. The ACH transaction records for the
transfer;
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ii. The transaction history of the
particular account for a reasonable
period of time immediately preceding
the allegation of error;
iii. Whether the check number of the
transaction in question is notably out-ofsequence;
iv. The location of either the
transaction or the payee in question
relative to the consumer’s place of
residence and habitual transaction area;
v. Information relative to the account
in question within the control of the
institution’s third-party service
providers if the financial institution
reasonably believes that it may have
records or other information that could
be dispositive; or
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vi. Any other information appropriate
to resolve the claim.
*
*
*
*
*
Section 205.16—Disclosures on
Automated Teller Machines
16(b) General
Paragraph 16(b)(1)
1. Specific notices. An ATM operator
that imposes a fee for a specific type of
transaction—such as for a cash
withdrawal, but not for a balance
inquiry, or for some cash withdrawals,
but not for others (such as where the
card was issued by a foreign bank or by
a card issuer that has entered into a
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Frm 00028
Fmt 4701
Sfmt 4700
special contractual relationship with the
ATM operator regarding surcharges)—
may provide a notice on or at the ATM
that a fee will be imposed or a notice
that a fee may be imposed for providing
EFT services or may specify the type of
EFT for which a fee is imposed. If,
however, a fee will be imposed in all
instances, the notice must state that a
fee will be imposed.
By order of the Board of Governors of the
Federal Reserve System, December 30, 2005.
Jennifer J. Johnson,
Secretary of the Board.
[FR Doc. 06–145 Filed 1–9–06; 8:45 am]
BILLING CODE 6210–01–P
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Agencies
[Federal Register Volume 71, Number 6 (Tuesday, January 10, 2006)]
[Rules and Regulations]
[Pages 1638-1664]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 06-145]
[[Page 1637]]
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Part III
Federal Reserve System
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12 CFR Part 205
Electronic Fund Transfers; Final Rule
Federal Register / Vol. 71 , No. 6 / Tuesday, January 10, 2006 /
Rules and Regulations
[[Page 1638]]
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FEDERAL RESERVE SYSTEM
12 CFR Part 205
[Regulation E; Docket Nos. R-1210 and R-1234]
Electronic Fund Transfers
AGENCY: Board of Governors of the Federal Reserve System.
ACTION: Final rule; official staff interpretation.
-----------------------------------------------------------------------
SUMMARY: The Board is amending Regulation E, which implements the
Electronic Fund Transfer Act, and the official staff commentary to the
regulation codified in Supplement I to Part 205. The commentary
interprets the requirements of Regulation E to facilitate compliance
primarily by financial institutions that offer electronic fund transfer
services to consumers.
The revisions address the regulation's coverage of electronic check
conversion services. Under the final rule, merchants and other payees
that initiate electronic check conversion transactions must obtain a
consumer's authorization for each transaction. In addition, commentary
revisions address preauthorized transfers, error resolution, and other
matters.
DATES: The final rule is effective February 9, 2006. The mandatory
compliance date is January 1, 2007.
FOR FURTHER INFORMATION CONTACT: Ky Tran-Trong, Senior Attorney, or
Daniel G. Lonergan, David A. Stein or John C. Wood, Counsels, Division
of Consumer and Community Affairs, Board of Governors of the Federal
Reserve System, Washington, DC 20551, at (202) 452-2412 or (202) 452-
3667. For users of Telecommunications Device for the Deaf (TDD) only,
contact (202) 263-4869.
SUPPLEMENTARY INFORMATION:
I. Statutory Background
The Electronic Fund Transfer Act (EFTA or Act) (15 U.S.C. 1693 et
seq.), enacted in 1978, provides a basic framework establishing the
rights, liabilities, and responsibilities of participants in electronic
fund transfer (EFT) systems. The EFTA is implemented by the Board's
Regulation E (12 CFR part 205). Examples of types of transfers covered
by the Act and regulation include transfers initiated through an
automated teller machine (ATM), point-of-sale (POS) terminal, automated
clearinghouse (ACH), telephone bill-payment plan, or remote banking
service. The Act and regulation require disclosure of terms and
conditions of an EFT service; documentation of EFTs by means of
terminal receipts and periodic account activity statements; limitations
on consumer liability for unauthorized transfers; procedures for error
resolution; and certain rights related to preauthorized EFTs. Further,
the Act and regulation also prescribe restrictions on the unsolicited
issuance of ATM cards and other access devices.
The official staff commentary (12 CFR part 205 (Supp. I)) is
designed to facilitate compliance and provide protection from liability
under Sections 915 and 916 of the EFTA for financial institutions and
persons subject to the Act. 15 U.S.C. 1693m(d)(1). The commentary is
updated periodically to address significant questions that arise.
II. Background and Overview of Comments Received
On September 17, 2004, the Board published a notice of proposed
rulemaking in the Federal Register (69 FR 55996) (September 2004
proposal) to provide guidance regarding the rights, liabilities, and
responsibilities of parties engaged in electronic check conversion
(ECK) transactions and to provide rules governing the coverage under
Regulation E of payroll card accounts. In addition, proposed commentary
revisions provided guidance on preauthorized electronic transfers from
a consumer's account, error resolution procedures, ATM disclosures, and
other matters.
The Board received nearly 120 comment letters on the September 2004
proposal. Comments were received from a variety of industry commenters,
including banks, thrifts, credit unions, payment card companies,
payment processing companies, and industry trade associations. Comments
were also received from consumer groups, the Department of the
Treasury, the Federal Trade Commission and individual consumers. The
following is a summary of significant proposed revisions to the
regulation and the staff commentary, and the comments received.
Electronic Check Conversion
The EFTA expressly provides that transactions originated by check,
draft, or similar paper instrument are not governed by the Act. In an
ECK transaction, a consumer provides a check to a payee and information
from the check is used to initiate a one-time EFT from the consumer's
account. Specifically, the payee electronically scans and captures the
MICR-encoding on the check for the routing, account, and serial
numbers, and enters the amount to be debited from the consumer's asset
account.
Under the staff commentary, electronic check conversion
transactions are covered by the EFTA and Regulation E if the consumer
authorizes the transaction as an EFT. Under existing commentary
provisions, a consumer authorizes an EFT if the consumer receives
notice that the transaction will be processed as an EFT and the
consumer completes the transaction. See comment 3(b)-3. This standard
applies whether the check conversion occurs at a point-of-sale (where a
person goes to a merchant's physical location to obtain goods or
services) or in an accounts receivable conversion (ARC) transaction
where the consumer mails a fully completed and signed check to the
payee that is converted to an EFT. Although merchants and other payees
are in the best position to provide notice to a consumer for the
purpose of obtaining the consumer's authorization for an ECK
transaction, they are not currently covered by the commentary provision
in Regulation E addressing ECK transactions.
Over the past few years, several issues have arisen relating to ECK
transactions in general, and ARC transactions in particular. Concerns
have been raised about the uniformity and adequacy of some of the
notices provided to consumers about ECK transactions. Some in the
industry would like the flexibility to obtain a consumer's
authorization to process a transaction either as an EFT or as a check.
Board staff also has received inquiries from financial institutions and
other industry participants concerning their obligations under
Regulation E in connection with ECK services.
The Board proposed to revise the regulation to require merchants
and other payees that use information from a check to initiate a one-
time EFT from a consumer's account to provide notice to the consumer
and obtain the consumer's authorization for each EFT. The Board
specifically solicited comment on whether payees should be required to
obtain a consumer's written, signed authorization when the transaction
occurs at POS. To help consumers understand the nature of an ECK
transaction, the Board also proposed to require payees in ECK
transactions to disclose to consumers that when a check is converted,
funds may be withdrawn from their accounts quickly, and that the check
will not be returned by the consumer's financial institution.
Industry commenters supported many of the proposed revisions
addressing ECK transactions, including coverage
[[Page 1639]]
under Regulation E of merchants and other payees for the limited
purpose of providing notice to obtain consumer authorization for ECK
transactions. Some industry commenters, however, raised concerns about
requiring the authorization to be written and signed for POS
transactions. They also raised concerns about providing consumers with
disclosures explaining that funds may be withdrawn from the account
quickly and that checks will not be returned to the consumer.
Commenters asserted, for example, that a written, signed authorization
requirement could stifle industry innovation, and that the additional
information about ECK transactions would result in overly lengthy
disclosures.
Consumer groups also supported many of the proposed revisions
addressing ECK transactions, including merchant coverage and the
additional disclosure requirements. Consumer groups stated, however,
that the Board should require a consumer's written, signed
authorization for other debits that may occur in connection with the
underlying ECK transaction, such as for debits to collect service fees
when consumers have insufficient funds in their account to cover the
underlying transaction, since consumers are unlikely to expect the
additional debits to their accounts.
Error Resolution
Section 205.11(c)(4) provides that a financial institution may
satisfy its obligation to investigate an alleged error by reviewing its
own records if the alleged error concerns a transfer to or from a third
party and there is no agreement between the institution and the third
party for the type of EFT involved. This rule is commonly referred to
as the ``four walls'' rule. The Board proposed to revise the staff
commentary to clarify that an institution would not satisfy its error
resolution obligations solely by reviewing the payment instructions if,
for example, there is additional information within the institution's
own records that would assist in resolving the alleged error.
Many industry commenters opposed the Board's proposed commentary
revisions, expressing concern about the potential scope of information
that might need to be reviewed under the proposed revisions to the four
walls standard. Consumer groups favored the proposed comment, and urged
the Board to revise the comment to state that an institution's review
should consider records that could be helpful to resolving the
consumer's claim, not just those records that were dispositive.
Preauthorized Transfers
Section 205.10(b) requires that recurring electronic debits from a
consumer's account be authorized ``only by a writing signed or
similarly authenticated by the consumer.'' Existing commentary provides
that a tape recording of a telephone conversation with a consumer who
agrees to preauthorized debits does not constitute written
authorization under Sec. 205.10(b). The Board proposed to withdraw the
existing commentary to address industry concerns that the guidance may
conflict with the Electronic Signatures in Global and National Commerce
Act (E-Sign Act), 15 U.S.C. 7001 et seq. Many industry commenters, in
particular those representing retailers, supported the proposed
withdrawal, with some of these commenters asking the Board to
explicitly state that a recorded conversation complies with the E-Sign
Act. Other commenters, however, opposed the withdrawal of the guidance
due to concern about potential abuses and the possible increase in
unauthorized transfers that could result. Consumer groups did not
comment on the proposed withdrawal.
ATM Disclosures
Section 205.16 provides that an ATM operator that imposes a fee
(``surcharge'') on a consumer for initiating an EFT or balance inquiry
must post a sign at ATMs that a fee will be imposed for providing EFT
services or for balance inquiries. The September 2004 proposal included
proposed commentary revisions to provide ATM operators flexibility when
disclosing these surcharges. In particular, the proposal clarified that
ATM operators could disclose on ATM signage that a surcharge ``may'' be
imposed if there are circumstances where the operator would not impose
such a fee for use of its ATM. (Before a surcharge may be imposed by an
ATM operator, the operator must provide a separate on-screen notice or
a receipt informing the consumer that a fee will be charged and the
amount of the fee, and the consumer must elect to continue the
transaction.) In August 2005, the Board withdrew the proposed
commentary revisions and issued a new proposal to incorporate this
clarification into both the regulation and the commentary. See 70 FR
49891 (Aug. 25, 2005) (August 2005 proposal). The Board received
approximately 25 comments on the August 2005 proposal from a variety of
industry commenters, including banks, credit unions and trade
associations. Industry commenters strongly supported the revised
proposal stating that it would provide institutions with flexibility to
provide more accurate disclosures and reduce consumer confusion.
Consumer groups and one consumer rights advocate, however, asserted
that the revised proposal would not ensure that consumers who are
charged a fee will receive adequate notice on ATM signage.
Payroll Cards
The September 2004 proposal also included rules governing the
coverage under Regulation E of payroll card accounts that are
established either directly or indirectly by an employer on behalf of a
consumer for the purpose of providing salary, wages, or other employee
compensation on a recurring basis. An interim final rule is being
published separately in this Federal Register to address payroll card
accounts.
III. Overview of the Final Rule
The Board is adopting final revisions to Regulation E and the staff
commentary largely as proposed. However, several clarifications and
modifications to the proposal have been made to respond to commenters'
concerns. The following is a summary of significant revisions to the
regulation and the staff commentary. All of the revisions are discussed
in detail below in the section-by-section analysis. The rule is
effective February 9, 2006. The mandatory compliance date for the final
rule is January 1, 2007.
Electronic Check Conversion
Merchant coverage. The final rule provides that merchants and other
payees that use information from a check to initiate a one-time EFT
from a consumer's account are subject to the regulation solely for the
limited purpose of obtaining a consumer's authorization for the one-
time transfer. Generally, authorization is obtained when the payee
provides a notice to the consumer that a check received as payment will
be converted to an EFT, and the consumer goes forward with the
transaction. At POS, the notice must be posted in a prominent and
conspicuous location, and a copy of the notice must be provided to the
consumer at the time of the transaction, such as on a receipt. For ARC
transactions, the notice will typically be provided on a billing
statement or invoice. Model clauses are provided to try to minimize the
risk that merchants and other payees will be subject to private
actions.
Alternative authorization. As proposed, the final rule recognizes
that payees may obtain a consumer's authorization to use information
from
[[Page 1640]]
the consumer's check to initiate an EFT, or, alternatively, to process
the transaction as a check.
Additional disclosures about ECK transactions. To help consumers
understand the nature of ECK transactions, the final rule provides that
persons initiating an ECK transaction, whether at POS or in an ARC
transaction, must disclose to the consumer that when a check provided
as payment is used to initiate an EFT, funds may be withdrawn from the
consumer's account as soon as the same day payment is made (for POS
transactions) or received (for ARC transactions). Payees must also
disclose, as applicable, that the consumer's check will not be returned
by the consumer's financial institution. Under the final rule, for POS
transactions, payees may provide these additional disclosures on a
sign. The requirement to provide these disclosures sunsets three years
from the mandatory compliance date of this final rule.
Collection of Service Fees Via EFT
The final rule, as proposed, provides that payees that choose to
collect a service fee via an EFT due to insufficient or uncollected
funds in a consumer's account in connection with the underlying
transaction must obtain the consumer's authorization to collect the
fee. Authorization is obtained when a payee provides notice to the
consumer stating that the fee will be collected via an EFT and the
consumer goes forward with the transaction. Payees also are required to
disclose the amount of the fee on the notice.
Error Resolution
The final rule provides that a financial institution does not
satisfy its error resolution responsibilities under the ``four walls''
rule by solely reviewing the payment instructions; an institution must
review any additional information within the institution's own records
pertaining to the particular account in question that would assist in
resolving the alleged error.
Preauthorized Transactions
The final rule, as proposed, withdraws the existing commentary
stating that a tape recording of a telephone conversation with a
consumer who agrees to preauthorized debits does not constitute written
authorization under the regulation.
Disclosures at Automated Teller Machines
The final rule, as proposed in the August 2005 proposal, revises
the regulation to permit ATM operators to alternatively provide notice
on ATM signage that a surcharge may be imposed (in place of a
disclosure that a surcharge will be imposed) if there are circumstances
in which an ATM fee may not be charged.
Effective Date of Rule
The effective date of the final rule is February 9, 2006. While
institutions may, if they choose, begin complying with the new
requirements on February 9, 2006, compliance with this final rule is
not mandatory until January 1, 2007. The additional time should give
persons affected by this final rule adequate time to implement the new
requirements, including developing the new required notices for ECK
transactions.
IV. Section-by-Section Analysis
Section 205.3 Coverage
3(a) General
Section 205.3(a) is revised to provide that Sec. 205.3(b)(2),
discussed below, applies to any person.
3(b) Electronic Fund Transfer
The term ``electronic fund transfer'' is defined in Sec.
205.3(b)(1) as ``any transfer of funds that is initiated through an
electronic terminal, telephone, computer, or magnetic tape for the
purpose of ordering, instructing, or authorizing a financial
institution to debit or credit an account.'' The term includes POS
transfers, ATM transfers, direct deposits or withdrawals of funds,
telephone transfers and debit card transactions. The final rule
includes language in the existing regulation that was inadvertently
omitted in the September 2004 proposal. Comments 3(b)-1 and 3(b)-2 are
redesignated as comments 3(b)(1)-1 and 3(b)(1)-2, and conforming
changes are made to comments 2(a)-2 and 3(c)(1)-2.
Electronic Check Conversion
The EFTA excludes from the definition of ``electronic fund
transfer'' any transaction ``originated by check, draft, or similar
paper instrument.'' 15 U.S.C. 1693a; see also Sec. 205.3(c)(1). In ECK
transactions, a consumer provides a check to a merchant or other payee
to use as a source of information to initiate an EFT from the
consumer's account as payment for the purchase of goods or services,
and not to initiate a payment by check. The payee electronically
captures the routing, account, and serial numbers from the check and
initiates a one-time EFT from the consumer's account. The Board
proposed to amend Sec. 205.3(b)(2) of Regulation E and comment
3(b)(2)-1 to clarify that ECK transactions are covered by Regulation E
and deemed not to originate by check. Substantially similar guidance
previously had been provided in the commentary to Regulation E. The few
commenters addressing the issue agreed that the guidance regarding the
status of ECK transactions under Regulation E is more appropriately
placed in the regulation. Accordingly, the proposal has been adopted in
Sec. 205.3(b)(2)(i) with minor revisions. Section 205.3(b)(2)(i)
further provides that a consumer must authorize an ECK transaction
(discussed below).
One industry commenter expressed concern that the proposed
regulatory language was too broad in stating that a transaction is
covered by Regulation E where a check is ``used as a source of
information to initiate a one-time EFT.'' According to the commenter,
some may interpret the language to include transactions arising from
electronic check presentment or image exchange. The Board agrees; Sec.
205.3(b)(2)(i) is intended to apply only when a payee uses a check as a
source of information to initiate an EFT from the consumer's account.
New comment 3(b)(1)-2.iv clarifies that transactions arising from the
electronic collection, presentment, or return of checks through the
check collection system, such as through the transmission of electronic
check images, are not EFTs covered by Regulation E.
A few commenters asked the Board to clarify that the rules applying
to ECK transactions were not intended to apply to Internet- or
telephone-initiated transactions (where a consumer provides
information--including the MICR-encoding--from his or her check to pay
for a purchase via these payment channels). While Internet- and
telephone-initiated transactions are covered by Regulation E because
they result in electronic transfers from the consumer's account, the
rules for ECK transactions do not apply to these transactions.
Coverage of merchants and other payees. Currently, a merchant or
other payee that engages in ECK transactions is not covered by
Regulation E because it does not meet the definition of ``financial
institution.'' Under Sec. 205.2(i) the term ``financial institution''
means a ``bank, savings association, credit union, or any other person
that directly or indirectly holds an account belonging to a consumer,
or that issues an access device and agrees with a consumer to provide
electronic fund transfer services.'' The Board has previously
acknowledged that a merchant or other payee is in the best position to
provide notice to a consumer for the purpose of obtaining authorization
of an ECK transaction. See 66 FR 15187, 15189-90
[[Page 1641]]
(March 16, 2001). The Board has not covered merchants and other payees
previously under the regulation because it expected that these persons
would provide consumers with the necessary notice. In response to
concerns about the uniformity and adequacy of some of the notices
provided to consumers about ECK transactions, the Board proposed to
exercise its authority under Sections 904(c) and 904(d)(1) of the EFTA
to require merchants and other payees that initiate a one-time EFT
using information from the consumer's check, draft or similar paper
instrument, to provide notice to obtain a consumer's authorization for
the transfer. The final rule is adopted, as proposed. Coverage of
merchants and other payees under the final rule is solely for the
limited purpose of obtaining consumer authorizations for ECK
transactions. A financial institution will be subject to the
requirement to obtain consumer authorization for the transaction to the
extent that the institution initiates an EFT using information from a
consumer's check (e.g., if the institution converts checks provided as
a payment for a mortgage loan).
Most commenters supported the proposed revision in Sec.
205.3(b)(2)(ii) because they believe the merchant is in the best
position to provide the notice. According to one commenter, the
consumer's financial institution has no control over a consumer
receiving proper notice for purposes of authorization. A few commenters
noted the importance of covering merchants and other payees for
enforcement purposes. Several commenters also noted that requiring
merchants and other payees to adhere to minimum authorization and
related notice provisions will better inform consumers on a consistent
basis about ECK transactions. Moreover, according to these commenters,
the authorization requirement would not pose new or significant
compliance burdens since payment system rules currently impose an
authorization requirement on merchants and other payees. While
supporting the proposed requirement, a few commenters requested
clarification that merchants and other payees would be covered solely
for the limited purpose of the authorization requirement for ECK
transactions.
Some industry commenters opposed the proposed requirement. A few
commenters believed merchants and other payees should not be required
to assume the liability risks that may be associated with ECK
transactions. A few commenters requested clarification of the FTC's
enforcement authority for merchants and other payees not regulated by
federal banking agencies. A few commenters believed the requirement is
an unnecessary duplication of payment system rules.
The Board believes coverage of merchants and other payees in Sec.
205.3(b)(2)(ii) for the limited purpose of providing a notice to obtain
consumer authorization for ECK transactions is appropriate to ensure
consumers understand that checks will be processed as EFTs. Without
such a notice requirement, different information may be given by
merchants to consumers, or information may be given solely by signage
or other forms that may not be easily discernable by consumers. In
addition, coverage of merchants and other payees for the limited
purpose of obtaining consumer authorization for ECK transactions will
provide a mechanism to ensure that consumers, in fact, receive
appropriate notice of check conversion. For those entities subject to
FTC enforcement, the FTC would have enforcement authority pursuant to
Section 917(c) of the EFTA and under the Federal Trade Commission Act.
Merchant coverage would also enable the Board to provide model clauses
that will aid consumer understanding of ECK transactions. The model
clauses provide a safe harbor from liability, thereby reducing
liability risks. See Sec. 205.3(b)(2)(iv).
General authorization requirements. As previously noted, revised
Sec. 205.3(b)(2)(i) provides that a consumer must authorize an ECK
transaction. The current commentary states that a consumer authorizes
an ECK transaction when the consumer receives notice that the
transaction will be processed as an EFT and completes the transaction.
See comment 3(b)-3. This guidance, originally proposed to be placed in
comment 3(b)(2)-1, is moved to Sec. 205.3(b)(2)(ii) of the final rule.
The phrase ``completes the transaction'' is replaced with ``goes
forward with the transaction'' to clarify that it is not necessary for
a transaction to clear or settle in order for authorization to occur.
In addition, under the final rule, for POS transactions, a notice must
be posted in a prominent and conspicuous location, and a copy of the
notice must be provided to the consumer at the time of the transaction,
such as on a receipt.
In the proposal, the Board stated that at POS, a written, signed
authorization may be a more effective means than posted signage for
informing consumers that their checks are being converted. The Board
did not propose to require merchants or other payees to obtain the
consumer's signed authorization to convert checks received at POS, but
specifically solicited comment on whether this should be required. The
final rule does not require a merchant or other payee to obtain the
consumer's signed authorization for an ECK transaction.
Some commenters supported a signed authorization requirement for
POS transactions. Several of these commenters stated the requirement
would be beneficial for enforcement purposes to ensure that consumer
authorization is, in fact, obtained by a payee. A few commenters stated
that the Regulation E rule should be consistent with the rules
established by NACHA--the Electronic Payments Association (NACHA
rule(s))--which requires a consumer's written, signed authorization.
One such commenter stated making the rules consistent would address
consumer confusion issues. Another commenter stated that the current
difference between the NACHA rule and Regulation E creates the
potential for monetary penalties imposed by NACHA if the payee follows
the Regulation E notice rule and does not also comply with NACHA's
signed authorization rule. A few commenters noted that there would be
no additional regulatory burden associated with a signed authorization
requirement since it is already required by NACHA. Some commenters
expressed the view that a signed authorization requirement calls a
consumer's attention to, and reinforces an awareness of, check
conversion.
The majority of commenters opposed a signed authorization
requirement for POS transactions under Regulation E. Specifically, some
of these commenters stated that the NACHA rule is sufficient, and that
a payments system rules-driven approach is preferable to regulation.
Several commenters expressed concern that such a requirement would
unnecessarily delay transactions at POS. According to one commenter, a
signed authorization requirement could impede the general movement
toward facilitating paperless payments. A few commenters stated the
requirement may limit the industry's flexibility to deal with changing
market circumstances. Some commenters expressed concern that a signed
authorization requirement may stifle the creation and development of
payment system innovations.
The final rule sets forth the authorization requirements for ECK
transactions under Sec. 205.3(b)(2)(ii). Generally, a consumer
authorizes a one-time EFT (in providing a check to a merchant or other
payee for the MICR encoding) when the consumer receives a notice that
the transaction will be processed as an EFT and goes forward with the
transaction. This guidance was originally in proposed comment 3(b)(2)-
[[Page 1642]]
1. (Existing comment 3(b)-3 is deleted.) The phrase ``completes the
transaction'' is replaced with ``goes forward with the transaction'' to
clarify that it is not necessary for the transaction to clear or
settle, for example, in order for authorization to occur. Section
205.3(b)(2)(ii) also addresses the possibility that a payee might elect
to obtain a consumer's authorization either to convert a check provided
as payment to an EFT or to process the check as a check transaction.
See also comment 3(b)(2)-2 (further discussed below).
For ARC transactions, a payee (such as a utility company) obtains a
consumer's authorization when it provides notice of its intent to
convert checks received as payment--for example, on a monthly billing
statement or invoice--and the consumer provides or mails a check as
payment.
For transactions at POS, the final rule requires payees to post the
notice in a clear and prominent location. The requirement for posted
signage is necessary to alert consumers that a check provided as
payment will be converted to an EFT before the consumer selects a
payment method. The Board believes that providing this notice on a sign
enables the consumer to authorize the ECK transaction after being given
prior notice. The final rule also requires merchants and other payees
at POS to provide consumers with a copy of the notice in a form the
consumer can keep at the time of the transaction. For example,
merchants and other payees could provide the notice on the receipt
given to the consumer. The written receipt allows consumers to refer to
the notice later, if necessary.
The final rule does not require merchants or other payees at POS to
obtain a consumer's signed authorization for ECK transactions. The
Board believes that a signed authorization requirement would provide
minimal additional benefit given that consumers will be given notice
that their checks will be converted at two different points during the
ECK transaction, first through posted signage which consumers can read
prior to providing a check as payment, and second on a receipt provided
to the consumer, presumably after the check has been provided to the
merchant. In addition, the periodic statement provided by the
consumer's bank will typically reflect ECK transactions in a different
manner than check transactions.
New comment 3(b)(2)-1 provides that a payee at POS does not violate
the requirement to provide a copy of the check conversion notice to the
consumer if the payee is unable to provide notice because of a bona
fide unintentional error, so long as the payee maintains procedures
reasonably adapted to avoid such occurrences. Thus, for example, a
payee will not be deemed to have violated the regulation if it cannot
provide a paper notice if its terminal printing mechanism jams,
provided that the payee maintains procedures reasonably adapted to
avoid such occurrences.
Authorization language. Proposed comment 3(b)(2)-2 provided that a
payee must obtain the consumer's authorization to use information from
his or her check to initiate an EFT or, alternatively, to process a
check. The comment is adopted, largely as proposed. Model notices are
provided in Appendix A-6 to assist merchants and other payees in
complying with the requirements. See Sec. 205.3(b)(2)(iv). Regulation
E coverage of ECK transactions continues to be predicated on the
consumer's authorization to allow the merchant or other payee to use a
check as a source of information to initiate an ECK transaction.
Due to processing or technical errors, a transaction authorized as
an ECK transaction ultimately may not be processed as an EFT.
Furthermore, in some cases, a payee may decide to process the original
check or create a demand draft, or the payee may choose to create a
substitute check in accordance with the Check Clearing for the 21st
Century Act (Check 21).\1\ Currently, if a payee obtained a consumer's
authorization solely to initiate an EFT using information from the
consumer's check, the payee may have difficulty processing the same
document as a check because such an action would arguably fall outside
the consumer's payment instructions. Thus, without the consumer's
authorization to alternatively process the transaction as a check, the
payee may not be able to obtain payment. In other cases, a merchant or
payee operating in multiple states may choose to pilot ECK in some
locations while processing the payments as checks in others. To address
these and similar concerns, and to provide flexibility, the Board
proposed three authorization approaches for ECK transactions.
---------------------------------------------------------------------------
\1\ Pub. L. 108-100, 117 Stat. 1177 (codified at 12 U.S.C. 5001-
5018).
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First, the Board proposed to allow a payee to obtain a consumer's
authorization to use information from his or her check to initiate an
EFT or, alternatively, to process the transaction as a check. See
proposed Model Clause A-6(a). The Board specifically solicited comment,
however, on whether this alternative authorization approach may result
in any consumer harm or create any other risks. In particular, comment
was solicited on whether payees that obtain alternative authorization
should be required to specify the circumstances under which a check
that can be used to initiate an EFT will be processed as a check.
Second, the Board proposed an optional authorization clause for use by
payees that intend to convert all checks to ECK transactions. See
proposed Model Clause A-6(b). Third, the Board proposed an optional
authorization clause for use by payees that choose to disclose the
specific circumstances when checks will not be converted to ECK
transactions. See proposed Model Clause A-6(c).
Most industry commenters supported the alternative authorization
approach as illustrated in proposed Model Clause A-6(a), stating that
the approach provides needed flexibility. The majority of these
commenters did not believe any consumer harm would result from the lack
of specification of circumstances under which check conversion would or
would not occur. One commenter did not believe consumers would be
confused about their rights since many account-holding financial
institutions list EFT and check transactions separately on periodic
statements given to consumers. A few commenters stated that consumers
will have sufficient protections regardless of how the transactions are
processed.
Some industry commenters supported alternative authorization, but
stated that the Board should also require payees to disclose the
circumstances under which conversion will not occur. One such commenter
believed the disclosure of the specific circumstances would eliminate
any risk of consumer harm.
One federal enforcement agency observed generally that consumers
may not understand the differences between checks and ECK transactions
or the protections that apply to each, but did not otherwise express a
view on the merits of permitting alternative authorization. This
commenter thought that focus group testing of the model clauses would
be useful to determine what information consumers understand.
A few commenters opposed the alternative authorization clause as
unclear and potentially confusing to consumers. According to one
industry commenter, confusion arising from an alternative authorization
may cause consumers to instruct their financial institutions to state
that ECK transactions were unauthorized. This commenter therefore
believed the rule
[[Page 1643]]
should require the authorization notice to specify the circumstances
when conversion would not occur. According to another commenter,
requiring payees to specify the circumstances when a check will be
processed as a check is consistent with the purpose of the EFTA--for
consumers to know their rights, responsibilities, and liabilities when
they engage in EFT services. This commenter believed such disclosure
also enhances consumer understanding by making it clear that there are
different methods to collect checks and by providing greater certainty
as to which method is most likely to apply to a particular transaction.
The commenter stated that given the efficiency of check conversion,
there should be limited circumstances to disclose. Accordingly, the
commenter requested that the Board delete Model Clause A-6(a) as an
option.
Some industry commenters supported the approach illustrated in
proposed Model Clause A-6(b) for when a payee converted all checks, as
long as the use of the clause is optional. One commenter believed the
clause unworkable absent additional authorization to process the
transaction as a check where the ECK will not clear for technical
reasons.
A few industry commenters also supported the specific authorization
approach illustrated in Model Clause A-6(c) as long as it is optional.
Other industry commenters did not believe the clause would provide a
significant benefit to consumers. Several commenters believed a
specific disclosure would be highly detailed and complex; if
circumstances changed new disclosures would be required. One consumer
group commenter was concerned that the burden of providing this notice
could result in payees favoring substitute checks under Check 21 which
they believed would provide fewer consumer protections. A few industry
commenters thought the clause should not be adopted.
A few industry commenters stated that all three model clauses
should be retained for flexibility. Other commenters believed that all
three clauses should be consolidated to address various payment options
available to payees. Several commenters supported having one model
notice to avoid confusing consumers. Many commenters expressed concern
about the length of the notices. A few commenters requested additional
guidance on the clear and conspicuous standard as it pertains to the
notices.
In the final rule, Model Clause A-6(a) is retained as proposed, but
proposed Model Clauses A-6(b) and (c) have been consolidated in a
single Model Clause A-6(b) for simplicity and to facilitate compliance
by payees. Model Clause A-6(a) may be used in all instances, including
when a payee will process a check as an EFT in all circumstances, when
the transaction is processed as a check for technical reasons, or
because a payee simply chooses to process the transaction as a check.
While the Board believes that most payees will likely choose to use
Model Clause A-6(a) in all cases, the Board is aware that some payees
may want to provide more specific information concerning their ECK
practices for business reasons, such as for customer service and
education, as well as to reduce possible consumer inquiries. Model
Clause A-6(b) offers that flexibility. Thus, for example, payees may
choose to use Model Clause A-6(b) to disclose the circumstances under
which they will not process a check as an EFT, such as when it is
impossible for technical or other processing reasons.
Model Clauses A-6(a) and (b) have also been revised to clarify
their application to transactions where a consumer's check is provided
as payment. Some commenters expressed concern that without this
revision, consumers might mistakenly believe the notice applied to
preauthorized transfers--where a consumer provides a check and a signed
authorization in advance to authorize future payments. See Sec.
205.10.
Consistent with Sec. 205.4(a)(1), notices provided to consumers
regarding check conversion must be clear and readily understandable.
For example, in ARC transactions, notices in small print and buried in
the middle of unrelated information would likely not meet the standard.
Payees may also consider using headings preceding the notice to call
attention to the information presented. For POS transactions, signage
informing consumers about check conversion should not be obscured by
other information or signs that may also be located at POS.
Notice for each transfer. ECK transactions are one-time, and not
preauthorized, transfers. Therefore, under the final rule, a notice
must be provided and an authorization must be obtained from the
consumer for each transfer. Section 205.3(b)(2)(ii) contains the
general rule that the person initiating an ECK transaction must provide
notice of check conversion to the consumer before each transfer.
Some industry commenters stated that while it may be appropriate to
require notice for each transfer for most ECK transactions, there are
certain circumstances where one advance notice may suffice. Coupon
books were the most frequently-cited examples. Lenders provide coupon
books to consumers typically for mortgages, automobile loans, personal
loans, and other recurring loan payments. According to some commenters,
coupon books do not present the same notice opportunities as POS and
ARC transactions because they are provided in advance and include
coupons for several payments. Some credit card issuers suggested that
it may be similarly appropriate to allow a consumer to contract with
its card issuer for regular ECK payments rather than requiring a notice
to be sent on or with each periodic statement sent to the consumer. A
few commenters stated that recurring notice is appropriate only for POS
transactions. One commenter stated that the consumer benefit of
receiving a notice with each periodic statement is negligible compared
to the ongoing cost to institutions.
Because a coupon book is designed so that a consumer must detach a
coupon from the book and provide the coupon with each payment, the
Board believes that it is unnecessary to require that a separate notice
of check conversion be printed on each coupon. New comment 3(b)(2)-3
provides that for coupon books, a notice placed on a conspicuous
location of the coupon book that the consumer can retain is deemed to
constitute the provision of notice on each coupon that accompanies a
check provided as payment, for purposes of obtaining a consumer's
authorization to convert each check. The notice must be placed on a
location of the coupon book that a consumer can retain--for example, on
the first page, or inside the front cover. The Board believes this new
comment will facilitate compliance with the requirements of the Act and
regulation.
Unlike coupon books which contain several payment coupons and are
sent once near the beginning of the payment period, periodic statements
for credit card accounts are typically sent on a monthly basis. Thus,
the Board believes that credit card issuers have the capability of
providing a notice of check conversion with each statement without an
undue burden. In contrast, payees that send coupon books may not
otherwise send monthly information; thus, requiring a separate monthly
notice could be costly for these payees. Accordingly, comment 3(b)(2)-3
in the final rule is limited to coupon books.
If a coupon book is issued before the effective date of the final
rule, and will cover a time period when notice otherwise must be
provided under the final rule, payees may provide a one-
[[Page 1644]]
time notice to obtain the consumer's authorization to convert each
check submitted with a coupon. For example, a payee may provide a
separate mailing informing the consumer that by mailing a check with
each payment coupon included in the book, the consumer authorizes the
payee to convert each check provided as payment to an EFT. Without such
relief, payees would have to re-issue coupon books at considerable
expense in order to comply with the new rule.
The final rule also clarifies that the notice regarding a payee's
intent to collect a service fee for insufficient or uncollected funds
via an EFT and the notice providing additional information about the
nature of ECK transactions (further discussed below) must also be
provided for each transfer. However, the special exception regarding
coupon books would also apply to notices regarding the electronic
collection of service fees for insufficient or uncollected funds and
the nature of ECK transactions.
Imputed notice. Proposed Sec. 205.3(b)(2)(ii) provided that
obtaining authorization from the consumer holding the account for which
a check may be converted constitutes authorization for all checks
provided for a single payment or invoice for that account. Proposed
comment 3(b)(2)-4 stated that notice of check conversion to the person
holding the account for which a check may be converted may be imputed
to anyone who writes a check as payment for the particular invoice or
bill. In the final rule, comment 3(b)(2)-4 is adopted with certain
revisions for clarity. The guidance in proposed Sec. 205.3(b)(2)(ii)
is also moved to comment 3(b)(2)-4, with some revisions for clarity.
All commenters who addressed the issue of imputed notice supported
the proposal. One commenter noted that the rule is consistent with
current industry practice. Another commenter stated that complying with
a different rule would be unduly burdensome, if not impossible. A few
commenters supported the proposal, but stated that alternative
authorization would also be necessary to accommodate payees who may
choose not to process multiple transactions all as EFTs. A few
commenters also suggested that the authorization of the person holding
the billing account should apply to all checks received prior to the
next bill, not just to checks related to the particular invoice.
In the final rule, comment 3(b)(2)-4 provides that notice to the
consumer listed on the billing account constitutes sufficient notice to
convert all checks provided in payment for the billing cycle or the
invoice for which notice has been provided, whether the check(s) is
received from the consumer or someone else for that account. The notice
applies to all checks submitted as payment until the provision of
notice on or with the next invoice or statement. Thus, if a merchant or
other payee receives a check as payment from the consumer listed on the
billing account after providing notice that the check will be processed
as a one-time EFT, the authorization from that consumer constitutes
authorization to convert all other checks provided for a single invoice
or statement.
Other required notices for ECK transactions may also be similarly
imputed to any other consumer who may provide a check for the same
billing cycle or invoice if such notices are provided to the consumer
listed on the billing account. Thus, for example, a notice to the
consumer on the billing account informing the consumer that a service
fee for insufficient or uncollected funds will be debited via an EFT
from the consumer's account constitutes notice to obtain authorization
for electronically collecting the fee to any other consumer who may
provide a check for the same billing cycle or invoice.
Additional ECK disclosures. Consistent with the EFTA's purpose to
enable consumers to understand their rights, liabilities, and
responsibilities concerning EFT services, and given the unique
characteristics of ECK transactions, the Board believes it is
appropriate to provide consumers with additional information to help
them understand the nature and potential consequences of an ECK
transaction. Proposed Sec. 205.3(b)(2)(iii) thus required a person
that initiates an ECK transaction to provide a notice to the consumer
that when a check is used to initiate an electronic fund transfer,
funds may be debited from the consumer's account quickly, and, as
applicable, that the consumer's check will not be returned by the
financial institution holding the consumer's account. Under the
proposal, this information would be provided at the same time a notice
is provided to obtain authorization for the underlying ECK transaction.
Section 205.3(b)(2)(iii) is adopted as proposed, with some revisions to
address commenter concerns. Proposed comment 3(b)(2)-3 is re-designated
as comment 3(b)(2)-5, and provides additional guidance to facilitate
compliance.
Consumer group commenters stated that the additional information
answered many of the common questions they receive from consumers about
ECK transactions; thus, they believed that the additional information
would help avoid consumer confusion and enhance consumer understanding
of ECK transactions. A federal enforcement agency similarly noted that
consumers may be more willing to engage in ECK transactions if they
better understand them. In particular, the agency stated that the
disclosure regarding the quick debiting of deposit accounts through ECK
transactions could help consumers avoid the possibility of overdrafts
for insufficient funds.
Some industry commenters requested that the Board revise the
requirement to state instead that the transaction will be reported on
the consumer's periodic account statement. One industry commenter
stated that much of the consumer education responsibility for ECK
transactions should be borne by the consumer's financial institution. A
few industry commenters were concerned about the length of the
disclosures, particularly in combination with the authorization
disclosure, and expressed concern that consumers may be discouraged
from reading them. One industry commenter stated that the disclosures
may not be feasible as an ongoing requirement. Another industry
commenter expressed concern about the cost of reprogramming terminals.
One industry commenter thought the Board should require financial
institutions to include the disclosures in their account agreements or
on each periodic statement that includes an ECK transaction.
A number of industry commenters opposed the proposed disclosure
that states when a consumer's check is used for an ECK transaction, the
transaction may clear quickly. Many of these commenters stated that in
the majority of cases an EFT and a check will clear in roughly the same
period of time. Other commenters stated that under Check 21, checks may
clear as fast or faster than EFTs, and expressed concern that the
disclosure may mislead consumers. A few commenters stated it might be
impossible to explain the meaning of ``quickly'' in different
circumstances.
Many industry commenters also opposed the proposed disclosure that
the consumer's check will not be returned by the consumer's financial
institution. The majority of these commenters stated the disclosure
would be misleading, particularly to consumers whose checks currently
are not returned by their financial institutions under the terms of
their account agreements. A few commenters
[[Page 1645]]
asserted the disclosure might become less significant to consumers in
light of Check 21. One commenter believed that consumers may confuse
the disclosure with similar statements from their financial institution
about check handling under Regulation CC, as amended to implement Check
21.
As the payment system evolves, consumers' checks are being used
differently than in the past, and consumer rights with respect to EFT
transfers are different than those for check transactions. Given the
unique characteristics of ECK transactions, the Board believes it would
be beneficial to provide additional information to consumers to help
them better understand the nature of these transactions. The additional
information highlights and may draw consumers' attention to some of the
key differences in the way payments are handled under the ECK process,
and possibly reduce consumer confusion about ECK transactions.
Moreover, the Board notes that some payees, particularly in the ARC
environment, are currently providing this information to their
customers to help reduce consumer inquiries and complaints. Requiring
this notice could facilitate consumer understanding by ensuring that
all consumers who engage in ECK transactions receive this information.
Accordingly, the Board is exercising its authority under Sections
904(c) and 904(d)(1) of the EFTA and adopting the proposed notice in
the final rule, with certain modifications to address commenters'
concerns.
The Board recognizes that a check may be processed as fast or
faster than an ECK transaction in some instances based on current
industry practices and potential changes in check processing
facilitated by the Check 21 Act. Nevertheless, the Board believes it is
important to draw a consumer's attention to the fact that an ECK
transaction ``may'' clear quickly. The purpose of the notice is to
emphasize to consumers the importance of having sufficient funds in
their accounts at the time of the transaction, since many consumers may
still believe that use of a check will result in a significant time lag
between the time the consumer provides a check as payment and when
funds are in fact debited from the consumer's account. To address
commenter concerns about potential comparisons with check processing,
the notice in Sec. 205.3(b)(2)(iii) has been revised to state that
funds may be debited from consumers' accounts as soon as the same day
payment is received.
Section 205.3(b)(2)(iii) also retains the requirement to notify
consumers that they will not receive their checks back from their
financial institution if their checks are converted. The disclosure
addresses complaints received by the Board from consumers expressing
confusion about not receiving their checks back in ECK transactions. In
particular, some consumers may rely on the checks they receive back
with their periodic statements for account reconciliation and
recordkeeping purposes. Comment 3(b)(2)-5 clarifies that the statement
that a check will not be returned by the consumer's financial
institution is not required at POS, if, as is typically currently the
case, the merchant returns the check to a consumer.
To provide flexibility and address the concerns about the length of
ECK disclosures, payees at POS may provide the notice in Sec.
205.3(b)(2)(iii) on posted signage, and need not also provide the
notice on the receipt provided to the consumer at the time of the
transaction. However, payees in ARC transactions must provide the
notice with the general notice to obtain consumer authorization for the
ECK transaction. The Board expects that ARC payees will likely provide
the combined notice on a billing statement or invoice. As provided in
Sec. 205.3(b)(2)(iv), model clauses are provided in Appendix A-6 to
help payees comply with the additional disclosure requirements. Model
Clause A-6(c) sets forth two different formulations for the statement
regarding when funds may be debited from a consumer's account,
depending on where the payment is made. If the payment is made at POS,
the statement refers to the possibility that funds may be debited from
the consumer's account as soon as the same day the consumer makes the
payment. For ARC transactions, the statement refers to the date that
the payee receives the payment.
Consistent with Sec. 205.4(a)(1), and as stated above in the
context of the notice to obtain consumer authorization for an ECK
transaction, the notice provided under Sec. 205.3(b)(2)(iii) to
consumers about the nature of ECK transactions must be clear and
readily understandable. For example, notices in small print and buried
in the middle of unrelated information would likely not meet the
standard. Payees may also consider using headings preceding the notice
to call attention to the information presented. If payees elect to
provide the information under Sec. 205.3(b)(2)(iii) separately on a
sign, the notice should not be obscured by other information or signs
that may also be located at POS.
As stated above, with ECK transactions, consumers' checks are being
used differently than in the past, and consumers may not be aware that
the conversion of their checks to EFTs may impact the collection time
for the payment, or that they will not receive their checks (or images
of their checks) back with their statements as has been the case for
check transactions in the past. Thus, the Board believes that these
additional disclosures are appropriate at present. Moreover, many
payees are already providing similar disclosures to reduce possible
consumer inquiries. Nevertheless, the Board expects that over time,
consumers will become more familiar with ECK transactions, thereby
reducing the need for the additional information. Thus, the final rule
provides a sunset date of three years from the mandatory compliance
date of January 1, 2007 for the final rule, after which time payees
will no longer be required to provide the notice set forth in Sec.
205.3(b)(2)(iii).
Transactions initiated by mistake. The supplementary information to
the proposed rule clarified that where a merchant or other payee
initiates an EFT in error, the transaction would not be covered by
Regulation E where the transaction does not meet the definition of an
EFT. Few commenters addressed the statement, but one requested
clarification because the inability to process an item is not
necessarily the result of an ``error.'' The Board agrees that the word
``error'' has a particular meaning in the EFTA, Regulation E and other
rules, and that in some cases a transaction may not be able to be
processed as an EFT for other reasons. Accordingly, the Board believes
that the statement applies to transactions where a payee mistakenly
initiates an ECK transaction, such as when the payee attempts to
convert a money order. Such a transaction is not subject to the
coverage of the EFTA and Regulation E, even if initiated as an ECK
transaction.
Collection of Service Fees Via Electronic Fund Transfer
In the proposal, comment 3(b)-3 was added to clarify that an EFT
from a consumer's account to collect a service fee due to insufficient
funds is covered by Regulation E, and must be authorized by the
consumer. Under the proposal, the provision of notice to the consumer,
coupled with the consumer's decision to proceed with the transaction,
would constitute authorization for the debit. This provision has been
adopted in the regulation in new Sec. 205.3(b)(3), which also requires
payees to notify consumers
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about the specific amount of the fee in order to obtain the consumer's
authorization for the transaction. Consistent with the authorization
requirement at POS for ECK transactions, the final rule requires that
where a service fee for insufficient or uncollected funds in connection
with a POS transfer may be collected via an EFT, the notice must be
posted in a prominent and conspicuous location, and a copy of the
notice must be provided to the consumer. Comment 3(b)(3)-1 clarifies
that the requirement to obtain the consumer's authorization does not
apply to fees imposed against the consumer's account by the consumer's
account-holding institution for paying overdrafts or returning a check
or EFT unpaid.
The majority of commenters generally agreed that EFTs initiated to
collect service fees for insufficient funds should be covered by
Regulation E. A few industry commenters stated coverage was appropriate
as long as a merchant or other payee could obtain authorization of the
service fee when it provides notice to the consumer that the fee will
be debited electronically from the consumer's account, and the consumer
decides to proceed with the transaction. Other industry commenters
generally supported the notice requirement, but believed the Board
should also require signed authorization. Several industry commenters
requested clarification that additional authorization requirements may
be established by payment system rules. A few commenters requested
clarification that the proposed rule did not intend to address ``NSF''
fees assessed by a consumer's financial institution for returning a
check unpaid. Some industry commenters requested revising the comment
to clarify that a check might be returned for reasons other than
``insufficient'' funds.
Consumer group commenters opposed the proposed comment. These
commenters stated that notice and the consumer writing a check alone
should not be sufficient to authorize the debiting of service fees,
noting that while a consumer may reasonably anticipate a withdrawal
from his or her account for the face amount of the check, the consumer
would not expect an additional debit for the fee, absent additional
prior, written authorization. Consumer groups also stated that a
written, signed authorization requirement would encourage consumers to
exercise more care in determining their actual balances before making a
payment.
Some industry commenters also opposed the proposed comment. One
commenter asserted that providing notice at POS would not sufficiently
inform the consumer of the possibility that a service fee could be
debited electronically from the consumer's account. A few commenters
opposed the comment as inconsistent with the NACHA rule, which requires
written, signed authorization for collection of service fees via an
EFT. A couple of commenters believed it important to require signed
authorization so a consumer will know and understand the fee imposed.
One commenter expressed the concern that some payees believe the
current Regulation E notice equals authorization comment grants a
substantive right to collect a service fee, notwithstanding other
federal or state law requirements that might apply.
Proposed comment 3(b)-3 has been moved to the regulation as new
Sec. 205.3(b)(3) in the final rule. In general, Sec. 205.3(b)(3)
provides that a consumer authorizes the electronic collection of a fee
for a check or EFT returned due to insufficient funds when the consumer
receives notice of a payee's intent to collect the fee via an EFT, and
the consumer goes forward with the transaction. The final rule also
requires payees to include the specific amount of the fee imposed in
the notice provided to consumers to ensure that consumers are informed
of the amount of the fee they may be charged in the event they have
insufficient funds in their account. Section 205.3(b)(3) requires
payees to obtain a consumer's authorization for the debit regardless of
whether the underlying transaction is an EFT or is a check transaction,
as long as the payee intends to collect a service fee for insufficient
funds via an EFT to the consumer's account. See also comment 3(c)(1)-1.
In addition, section 205.3(b)(3) has been further revised to
address some commenters' concerns. First, the provision was not
intended to address fees assessed on a consumer's account by the
consumer's financial institution for the return of a check or EFT
unpaid (commonly known as ``NSF fees''), but rather, to address service
charges assessed by a payee because the cons