Consumer & Governmental Affairs Bureau Reminds States and Telecommunications Relay Services (TRS) Providers That the Annual Summary of Consumer Complaints Concerning Is Due Friday, July 1, 2005, 40355-40356 [05-13573]

Download as PDF Federal Register / Vol. 70, No. 133 / Wednesday, July 13, 2005 / Notices effort to reduce paperwork burden invites the general public and other Federal agencies to take this opportunity to comment on the following information collection(s), as required by the Paperwork Reduction Act (PRA) of 1995, Public Law 104–13. An agency may not conduct or sponsor a collection of information unless it displays a currently valid control number. No person shall be subject to any penalty for failing to comply with a collection of information subject to the Paperwork Reduction Act (PRA) that does not display a valid control number. Comments are requested concerning (a) Whether the proposed collection of information is necessary for the proper performance of the functions of the Commission, including whether the information shall have practical utility; (b) the accuracy of the Commission’s burden estimate; (c) ways to enhance the quality, utility, and clarity of the information collected; and (d) ways to minimize the burden of the collection of information on the respondents, including the use of automated collection techniques or other forms of information technology. DATES: Written Paperwork Reduction Act (PRA) comments should be submitted on or before August 12, 2005. If you anticipate that you will be submitting PRA comments, but find it difficult to do so within the period of time allowed by this notice, you should advise the contact listed below as soon as possible. ADDRESSES: Direct all Paperwork Reduction Act (PRA) comments to Leslie F. Smith, Federal Communications Commission, Room 1– A804, 445 12th Street, SW., DC 20554 or via the Internet to Leslie.Smith@fcc.gov. If you would like to obtain or view a copy of this new or revised information collection, you may do so by visiting the FCC PRA Web page at: https://www.fcc.gov/omd/pra. FOR FURTHER INFORMATION CONTACT: For additional information or copies of the information collection(s), contact Leslie F. Smith at (202) 418–0217 or via the Internet at Leslie.Smith@fcc.gov. SUPPLEMENTARY INFORMATION: OMB Control Number: 3060–0053. Title: Application for Consent to Transfer Control of Corporation Holding Station License, FCC Form 703. Form Number: FCC Form 703. Type of Review: Revision of a currently approved collection. Respondents: Business or other forprofits; not-for-profit institutions. Number of Respondents: 40. Estimated Time per Response: 36 minutes (0.6 hours). VerDate jul<14>2003 17:40 Jul 12, 2005 Jkt 205001 Frequency of Response: On occasion reporting requirement; Third party disclosure requirement. Total Annual Burden: 24 hours. Total Annual Cost: $2,200. Privacy Impact Assessment: No impact(s). Needs and Uses: The Communications Act of 1934, as amended, and 47 CFR 5.59 of FCC Rules require applicants for Experimental Radio Services to submit FCC Form 703 when they propose to change the control of a station, via a transfer of stock ownership. The Commission uses information to determine the eligibility for licenses, without which, violations of ownership regulations may occur. There are no changes to the FCC Form 703, but the regulatory fee has increased to $55.00. OMB Control Number: 3060–0068. Title: Application for Consent to Assign an Experimental Authorization, FCC Form 702. Form Number: FCC 702. Type of Review: Revision of a currently approved collection. Respondents: Business or other forprofit; not-for-profit institutions. Number of Respondents: 10. Estimated Time per Response: 0.6 hour. (36 mins.). Frequency of Response: On occasion reporting requirements; Third party disclosure. Total Annual Burden: 6 hours. Total Annual Cost: $550. Privacy Impact Assessment: No impact(s). Needs and Uses: The FCC Rules, 47 CFR 5.59, require that applicants for Experimental Radio Service file FCC Form 702 when the legal right to control the use and operation of a station is to be transferred, as a result of a voluntary act (contract or other agreement); of an involuntary act (death or legal disability) of the grantee of a station authorization; by involuntary assignment of the physical property constituting the station under a court decree in bankruptcy proceedings or other court order; or by operation of law in any other manner. Applicants now file FCC Form 702 electronically. The regulatory fee has increased to $55.00 Federal Communications Commission. Marlene H. Dortch, Secretary. [FR Doc. 05–13749 Filed 7–12–05; 8:45 am] BILLING CODE 6712–01–P PO 00000 Frm 00049 Fmt 4703 Sfmt 4703 40355 FEDERAL COMMUNICATIONS COMMISSION [CG Docket No. 03–123; DA 05–1681] Consumer & Governmental Affairs Bureau Reminds States and Telecommunications Relay Services (TRS) Providers That the Annual Summary of Consumer Complaints Concerning Is Due Friday, July 1, 2005 Federal Communications Commission. ACTION: Notice. AGENCY: SUMMARY: In this document, the Commission notifies the public, state Telecommunications Relay Services (TRS) programs and interstate TRS providers that the annual consumer complaint log summaries are due on Friday, July 1, 2005. Complaint log summaries should include information pertaining to complaints received between June 1, 2004, and May 31, 2005. To assist the Commission in monitoring the service quality of TRS providers, the Commission requires state TRS programs and TRS providers that provide interstate TRS, interstate STS, interstate Spanish relay, interstate captioned telephone relay, VRS, and IP Relay to maintain and submit consumer complaints that allege violations of the federal TRS mandatory minimum standards. Complaint log summaries shall include, at a minimum, the number of complaints received that allege a violation of the federal TRS mandatory minimum standards, the date of the complaint, the nature of the complaint, the date of its resolution, and an explanation of the resolution. DATES: State TRS programs and interstate TRS providers must file their annual consumer complaint log summary no later than July 1, 2005. ADDRESSES: Federal Communications Commission, 445 12th Street, SW., Washington, DC 20554. FOR FURTHER INFORMATION CONTACT: Dana Jackson, (202) 418–2247 (voice), (202) 418–7898 (TTY), or e-mail: Dana.Jackson@fcc.gov. SUPPLEMENTARY INFORMATION: This is a summary of the Commission’s Public Notice, DA 05–1681, released June 16, 2005. This document notifies state TRS programs and interstate TRS providers that the annual complaint log summary for complaints received between June 1, 2004, and May 31, 2005, is due on Friday, July 1, 2005. All filings must reference CG Docket 03–123. States and interstate TRS providers who choose to submit by paper must submit an original and four copies of each filing on or before Friday, July 1, 2005. To expedite E:\FR\FM\13JYN1.SGM 13JYN1 40356 Federal Register / Vol. 70, No. 133 / Wednesday, July 13, 2005 / Notices the processing of complaint log summaries, states and interstate TRS providers are encouraged to submit an additional copy to Attn: Dana Jackson, Federal Communications Commission, Consumer & Governmental Affairs Bureau, 445 12th Street, SW., Washington, DC 20554 or by e-mail at Dana.Jackson@fcc.gov. States and interstate TRS providers should also submit electronic disk copies of their complaint log summaries on a standard 3.5 inch diskette formatted in an IBM compatible format using Word 97 or compatible software. The diskette should be submitted in ‘‘read-only’’ mode and must be clearly labeled with the State or interstate TRS provider name, the filing date and captioned ‘‘Complaint Log Summary.’’ Filings can be sent by hand or messenger delivery, by electronic media, by commercial overnight courier, or by first-class or overnight U.S. Postal Service mail (although we continue to experience delays in receiving U.S. Postal Service mail). The Commission’s contractor, Natek, Inc., will receive hand-delivered or messenger-delivered paper filings or electronic media for the Commission’s Secretary at 236 Massachusetts Avenue, NE., Suite 110, Washington, DC 20002. The filing hours at this location are 8 a.m. to 7 p.m. All hand deliveries must be held together with rubber bands or fasteners. Any envelopes must be disposed of before entering the building. Commercial and electronic media sent by overnight mail (other than U.S. Postal Service Express Mail and Priority Mail) must be sent to 9300 East Hampton Drive, Capitol Heights, MD 20743. U.S. Postal Service first-class mail, Express Mail, and Priority Mail should be addressed to 445 12th Street, SW., Washington, DC 20554. All filings must be addressed to the Commission’s Secretary, Marlene H. Dortch, Office of the Secretary, Federal Communications Commission, 445 12th Street, SW., Room TW–B204, Washington, DC 20554. The full text of this document and copies of any subsequently filed documents in this matter will be available for public inspection and copying during regular business hours at the FCC Reference Information Center, Portals II, 445 12th Street, SW., Room CY–A257, Washington, DC 20554. This document and copies of subsequently filed documents in this matters may also be purchased from the Commission’s duplicating contract, BCPI, Inc., Portals II, 445 12th Street, SW., Room CY–B402, Washington, DC 20554. Customers may contact BCPI, VerDate jul<14>2003 17:40 Jul 12, 2005 Jkt 205001 Inc. at their Web site www.bcpiweb.com or call 1–800–378–3160. To request materials in accessible formats for people with disabilities (Braille, large print, electronic files, audio format), send an e-mail to fcc504@fcc.gov or call the Consumer & Governmental Affairs Bureau at (202) 418–0530 (voice), (202) 418–0432 (TTY). This Public Notice can also be downloaded in Word or Portable Document Format (PDF) at: https:// www.fcc.gov/cgb/dro. Synopsis State TRS programs should report all complaints made to the state agency, as well as those made to the state’s TRS provider. TRS providers that provide interstate TRS, interstate STS, interstate Spanish relay, interstate captioned telephone relay, VRS, and IP Relay are required to submit complaint log summaries. These logs are intended to provide an early warning system to the Commission of possible service quality problems. Additionally, this information allows the Commission to determine whether a state or interstate TRS provider has appropriately addressed consumer complaints and to spot national trends that may lend themselves to coordinated solutions. This information further enables states to learn how other states are resolving complaints. We note that according to the data presented in the state complaint log summary submissions for 2004, approximately sixteen hundred complaints were reported that alleged a violation of one or more of the Commission’s mandatory minimum standards for TRS. Over seventy-seven percent of all complaints alleged violations of the operational mandatory minimum standards and stemmed from the interaction between the calling party and the communications assistant (CA). We therefore remind TRS providers and state administrators that their CAs must, among other things, be knowledgeable of TRS procedures, follow customer’s instructions, and continue to keep callers informed about the progress of their call. Federal Communications Commission. Jay Keithley, Deputy Chief, Consumer & Governmental Affairs Bureau. [FR Doc. 05–13573 Filed 7–12–05; 8:45 am] BILLING CODE 6712–01–P PO 00000 Frm 00050 Fmt 4703 Sfmt 4703 FEDERAL COMMUNICATIONS COMMISSION [DA 05–1730] Notice of Debarment Federal Communications Commission. AGENCY: ACTION: Notice. SUMMARY: The Enforcement Bureau (‘‘Bureau’’) debars Mr. Haider Bokhari from the schools and libraries universal service support mechanism (or ‘‘E-Rate program’’) for a period of three years. Debarment commences on the date Mr. Haider Bokhari receives the debarment letter or July 13, 2005, whichever date comes first, for a period of three years. DATES: FOR FURTHER INFORMATION CONTACT: Diana Lee, Federal Communications Commission, Enforcement Bureau, Investigations and Hearings Division, Room 4–C330, 445 12th Street, SW., Washington, DC 20554. Diana Lee may be contacted by phone at (202) 418– 0843 or e-mail at diana.lee@fcc.gov. The Bureau has debarred Mr. Bokhari from the schools and libraries universal service support mechanism for a period of three years pursuant to 47 CFR part 521 and 47 CFR 0.111(a)(14). The Commission previously suspended Mr. Bokhari from the schools and libraries mechanism, pending debarment proceedings. See 70 FR 11972, March 10, 2005. Attached is the debarment letter, Notice of Debarment, DA 05– 1730, which was mailed to Mr. Bokhari and released on June 23, 2005, that in turn attached the suspension letter, Notice of Suspension and of Proposed Debarment, DA 05–421. The complete text of the debarment letter, including attachment 1 the suspension letter, is available for public inspection and copying during regular business hours at the FCC Reference Information Center, Portal II, 445 12th Street, SW., Room CY–A257, Washington, DC 20554, In addition, the complete test is available on the FCC’s Web site at https://www.fcc.gov. The text may also be purchased from the Commission’s duplicating contractor, Best Copy and Printing, Inc., Portal II, 445 12th Street, SW., Room CY–B420, Washington, DC 20554, telephone (202) 488–5300 or (800) 378–3160, facsimile (202) 488– 5563, or via e-mail https:// www.bcpiweb.com. SUPPLEMENTARY INFORMATION: E:\FR\FM\13JYN1.SGM 13JYN1

Agencies

[Federal Register Volume 70, Number 133 (Wednesday, July 13, 2005)]
[Notices]
[Pages 40355-40356]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 05-13573]


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FEDERAL COMMUNICATIONS COMMISSION

[CG Docket No. 03-123; DA 05-1681]


Consumer & Governmental Affairs Bureau Reminds States and 
Telecommunications Relay Services (TRS) Providers That the Annual 
Summary of Consumer Complaints Concerning Is Due Friday, July 1, 2005

AGENCY: Federal Communications Commission.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In this document, the Commission notifies the public, state 
Telecommunications Relay Services (TRS) programs and interstate TRS 
providers that the annual consumer complaint log summaries are due on 
Friday, July 1, 2005. Complaint log summaries should include 
information pertaining to complaints received between June 1, 2004, and 
May 31, 2005. To assist the Commission in monitoring the service 
quality of TRS providers, the Commission requires state TRS programs 
and TRS providers that provide interstate TRS, interstate STS, 
interstate Spanish relay, interstate captioned telephone relay, VRS, 
and IP Relay to maintain and submit consumer complaints that allege 
violations of the federal TRS mandatory minimum standards. Complaint 
log summaries shall include, at a minimum, the number of complaints 
received that allege a violation of the federal TRS mandatory minimum 
standards, the date of the complaint, the nature of the complaint, the 
date of its resolution, and an explanation of the resolution.

DATES: State TRS programs and interstate TRS providers must file their 
annual consumer complaint log summary no later than July 1, 2005.

ADDRESSES: Federal Communications Commission, 445 12th Street, SW., 
Washington, DC 20554.

FOR FURTHER INFORMATION CONTACT: Dana Jackson, (202) 418-2247 (voice), 
(202) 418-7898 (TTY), or e-mail: Dana.Jackson@fcc.gov.

SUPPLEMENTARY INFORMATION: This is a summary of the Commission's Public 
Notice, DA 05-1681, released June 16, 2005. This document notifies 
state TRS programs and interstate TRS providers that the annual 
complaint log summary for complaints received between June 1, 2004, and 
May 31, 2005, is due on Friday, July 1, 2005. All filings must 
reference CG Docket 03-123. States and interstate TRS providers who 
choose to submit by paper must submit an original and four copies of 
each filing on or before Friday, July 1, 2005. To expedite

[[Page 40356]]

the processing of complaint log summaries, states and interstate TRS 
providers are encouraged to submit an additional copy to Attn: Dana 
Jackson, Federal Communications Commission, Consumer & Governmental 
Affairs Bureau, 445 12th Street, SW., Washington, DC 20554 or by e-mail 
at Dana.Jackson@fcc.gov. States and interstate TRS providers should 
also submit electronic disk copies of their complaint log summaries on 
a standard 3.5 inch diskette formatted in an IBM compatible format 
using Word 97 or compatible software. The diskette should be submitted 
in ``read-only'' mode and must be clearly labeled with the State or 
interstate TRS provider name, the filing date and captioned ``Complaint 
Log Summary.''
    Filings can be sent by hand or messenger delivery, by electronic 
media, by commercial overnight courier, or by first-class or overnight 
U.S. Postal Service mail (although we continue to experience delays in 
receiving U.S. Postal Service mail). The Commission's contractor, 
Natek, Inc., will receive hand-delivered or messenger-delivered paper 
filings or electronic media for the Commission's Secretary at 236 
Massachusetts Avenue, NE., Suite 110, Washington, DC 20002. The filing 
hours at this location are 8 a.m. to 7 p.m. All hand deliveries must be 
held together with rubber bands or fasteners. Any envelopes must be 
disposed of before entering the building. Commercial and electronic 
media sent by overnight mail (other than U.S. Postal Service Express 
Mail and Priority Mail) must be sent to 9300 East Hampton Drive, 
Capitol Heights, MD 20743.
    U.S. Postal Service first-class mail, Express Mail, and Priority 
Mail should be addressed to 445 12th Street, SW., Washington, DC 20554. 
All filings must be addressed to the Commission's Secretary, Marlene H. 
Dortch, Office of the Secretary, Federal Communications Commission, 445 
12th Street, SW., Room TW-B204, Washington, DC 20554.
    The full text of this document and copies of any subsequently filed 
documents in this matter will be available for public inspection and 
copying during regular business hours at the FCC Reference Information 
Center, Portals II, 445 12th Street, SW., Room CY-A257, Washington, DC 
20554. This document and copies of subsequently filed documents in this 
matters may also be purchased from the Commission's duplicating 
contract, BCPI, Inc., Portals II, 445 12th Street, SW., Room CY-B402, 
Washington, DC 20554. Customers may contact BCPI, Inc. at their Web 
site www.bcpiweb.com or call 1-800-378-3160.
    To request materials in accessible formats for people with 
disabilities (Braille, large print, electronic files, audio format), 
send an e-mail to fcc504@fcc.gov or call the Consumer & Governmental 
Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (TTY). This 
Public Notice can also be downloaded in Word or Portable Document 
Format (PDF) at: https://www.fcc.gov/cgb/dro.

Synopsis

    State TRS programs should report all complaints made to the state 
agency, as well as those made to the state's TRS provider. TRS 
providers that provide interstate TRS, interstate STS, interstate 
Spanish relay, interstate captioned telephone relay, VRS, and IP Relay 
are required to submit complaint log summaries. These logs are intended 
to provide an early warning system to the Commission of possible 
service quality problems. Additionally, this information allows the 
Commission to determine whether a state or interstate TRS provider has 
appropriately addressed consumer complaints and to spot national trends 
that may lend themselves to coordinated solutions. This information 
further enables states to learn how other states are resolving 
complaints. We note that according to the data presented in the state 
complaint log summary submissions for 2004, approximately sixteen 
hundred complaints were reported that alleged a violation of one or 
more of the Commission's mandatory minimum standards for TRS. Over 
seventy-seven percent of all complaints alleged violations of the 
operational mandatory minimum standards and stemmed from the 
interaction between the calling party and the communications assistant 
(CA). We therefore remind TRS providers and state administrators that 
their CAs must, among other things, be knowledgeable of TRS procedures, 
follow customer's instructions, and continue to keep callers informed 
about the progress of their call.

Federal Communications Commission.
Jay Keithley,
Deputy Chief, Consumer & Governmental Affairs Bureau.
[FR Doc. 05-13573 Filed 7-12-05; 8:45 am]
BILLING CODE 6712-01-P
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