CDC-INFO Contact Center; Announcement, 13506 [05-5495]
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Federal Register / Vol. 70, No. 53 / Monday, March 21, 2005 / Notices
without disabilities. It is important for
providers, payers, purchasers and other
stakeholders to understand what these
needs are so that they can be met more
appropriately.
• Information about health plan and
health care deficits ins an important
step in quality improvement for all
consumers. Because they are on average
higher users of care and often use a large
variety of services, persons with
mobility impairments are likely to
identify important plan deficits that
may be evident to consumers without
disabilities.
• More persons with mobility
impairments are being offered complex
choices about both health plan options
and health care quality.
In CAHPS II, we are focusing on a
single type of impairment, specifically
mobility impairments, which can be
used as a starting point for
development. We define ‘‘mobility
impairment’’ as a functional impairment
of the lower limbs. Some health care
needs of people with and without
mobility impairments are similar; for
example, everyone needs preventive
screening services and counseling about
healthy behaviors. Mobility
impairments severe enough to require
an assistive device usually stem from a
condition requiring additional
preventive and specialized health care
needs such as examining tables that can
be adjusted for easy transfer, and
accessible diagnostic equipment and
rest rooms. The mobility impairment
may be accompanied by upper limb
mobility impairments, chronic pain,
impaired cognition, and/or behavioral
co-impairments such as anxiety or
depression. Consequently even though
initially we are directly addressing the
specific needs of people with mobility
impairments, we will also be indirectly
addressing the needs of people with
other types of impairments.
Dated: March 10, 2005.
Carolyn M. Clancy,
Director.
[FR Doc. 05–5436 Filed 3–18–05; 8:45 am]
BILLING CODE 4160–90–M
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Disease Control and
Prevention
CDC–INFO Contact Center;
Announcement
Centers for Disease Control and
Prevention.
ACTION: Public notice.
AGENCY:
VerDate jul<14>2003
18:36 Mar 18, 2005
Jkt 205001
SUMMARY: The Centers for Disease
Control and Prevention announces a
new consolidated consumer response
service for health information inquiries
called the CDC–INFO Contact Center
and is phasing out of numerous existing
hotlines and clearinghouses serving
those purposes.
SUPPLEMENTARY INFORMATION: This
notice is being published pursuant to
The Office of Management and Budget
(OMB) Circular A–130, ‘‘Management of
Federal Information Resources,’’ Section
8.a.6.(j) which requires federal agencies
to provide adequate notice when
initiating, substantially modifying, or
terminating significant information
dissemination products.
CDC is transitioning to a new
consumer response service (CRS)
offering that will consolidate virtually
all of CDC’s existing hotlines,
clearinghouses, and other information
fulfillment services for the public and
health professionals seeking health
information from CDC. Beginning in
February 2005 and extending over the
following 2–3 years, the breadth of
CDC’s health topics will be transitioned
into the new consolidated service.
The CRS will handle incoming calls,
fax transmissions, postal mail, e-mails,
and web inquiries, 24 hours a day, every
day. Responses will be provided
verbally, via fax, e-mail, interactive web,
or postal mail based on the nature of the
information request and the caller’s
preferred response method. The service
will be multilingual (Spanish initially)
and include services for the hearing
impaired.
As the current services are
transitioned, existing hotlines and
clearinghouses will be phased out.
Targeted notifications will be
disseminated to the particular
communities of interest as each health
topic is transitioned. Similarly, the CDC
voice/fax information service, (CDC VIS)
which is an interactive voice response
system will be phased out when the
majority of health topics have been
transitioned.
The overall objective of the CDC–
INFO Contact Center is to ensure the
dissemination of consistent, timely,
reliable health information to a variety
of consumers, and to address variations
in the number of inquiries related to
public health emergencies, news events,
and dynamic, shifting public health
priorities. Specific objectives are to
bring CDC closer to citizens and
improve their ability to access health
information from CDC. The CDC–INFO
Contact Center will provide service at
the first level of contact to give citizens
the health information they want, when
PO 00000
Frm 00064
Fmt 4703
Sfmt 4703
they want it, and how they want it. In
addition to optimizing customer
interactions, the CDC–INFO Contact
Center will reduce the unit cost of
providing health information, support
accountability, and employ
performance-based metrics to meet
customer satisfaction goals.
FOR FURTHER INFORMATION CONTACT:
Dottie Knight, CDC, telephone 404–498–
3208 (dsknight@cdc.gov) or Suzi Gates,
CDC, telephone 404–639–7829
(sgates@cdc.gov).
Dated: March 14, 2005.
James Seligman,
Chief Information Officer, Centers for Disease
Control and Prevention.
[FR Doc. 05–5495 Filed 3–18–05; 8:45 am]
BILLING CODE 4163–18–P
DEPARTMENT OF HEALTH AND
HUMAN SERVICES
Centers for Disease Control and
Prevention
National Center for Environmental
Health/Agency for Toxic Substances
and Disease Registry
The Community and Tribal
Subcommittee of the Board of Scientific
Counselors (BSC), National Center for
Environmental Health (NCEH)/Agency
for Toxic Substances and Disease
Registry (ATSDR), Centers for Disease
Control and Prevention (CDC):
Teleconference.
In accordance with section 10(a)(2) of
the Federal Advisory Committee Act
(Pub. L. 92–463), The Centers for
Disease Control and Prevention, NCEH/
ATSDR announces the following
subcommittee meeting:
Name: Community and Tribal
Subcommittee (CTS).
Time and Date: 3 p.m.–4:30 p.m., April 4,
2005.
Place: The teleconference will originate at
the National Center for Environmental
Health/Agency for Toxic Substances and
Disease Registry in Atlanta, Georgia. Please
see ‘‘Supplementary Information’’ for details
on accessing the teleconference.
Status: Open to the public, teleconference
access limited only by availability of
telephone ports.
Purpose: Under the charge of the Board of
Scientific Counselors, NCEH/ATSDR, the
Community and Tribal Subcommittee will
provide the Board with a forum for
community and tribal first-hand perspectives
on the interactions and impacts of the NCEH/
ATSDR’s national and regional policies,
practices and programs.
Matters to be Discussed: The
teleconference agenda will include
continuing discussions from the last
teleconference of January 8, 2005, on
obtaining directions from the Board on their
E:\FR\FM\21MRN1.SGM
21MRN1
]]>Agencies
[Federal Register Volume 70, Number 53 (Monday, March 21, 2005)]
[Notices]
[Page 13506]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 05-5495]
-----------------------------------------------------------------------
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Centers for Disease Control and Prevention
CDC-INFO Contact Center; Announcement
AGENCY: Centers for Disease Control and Prevention.
ACTION: Public notice.
-----------------------------------------------------------------------
SUMMARY: The Centers for Disease Control and Prevention announces a new
consolidated consumer response service for health information inquiries
called the CDC-INFO Contact Center and is phasing out of numerous
existing hotlines and clearinghouses serving those purposes.
SUPPLEMENTARY INFORMATION: This notice is being published pursuant to
The Office of Management and Budget (OMB) Circular A-130, ``Management
of Federal Information Resources,'' Section 8.a.6.(j) which requires
federal agencies to provide adequate notice when initiating,
substantially modifying, or terminating significant information
dissemination products.
CDC is transitioning to a new consumer response service (CRS)
offering that will consolidate virtually all of CDC's existing
hotlines, clearinghouses, and other information fulfillment services
for the public and health professionals seeking health information from
CDC. Beginning in February 2005 and extending over the following 2-3
years, the breadth of CDC's health topics will be transitioned into the
new consolidated service.
The CRS will handle incoming calls, fax transmissions, postal mail,
e-mails, and web inquiries, 24 hours a day, every day. Responses will
be provided verbally, via fax, e-mail, interactive web, or postal mail
based on the nature of the information request and the caller's
preferred response method. The service will be multilingual (Spanish
initially) and include services for the hearing impaired.
As the current services are transitioned, existing hotlines and
clearinghouses will be phased out. Targeted notifications will be
disseminated to the particular communities of interest as each health
topic is transitioned. Similarly, the CDC voice/fax information
service, (CDC VIS) which is an interactive voice response system will
be phased out when the majority of health topics have been
transitioned.
The overall objective of the CDC-INFO Contact Center is to ensure
the dissemination of consistent, timely, reliable health information to
a variety of consumers, and to address variations in the number of
inquiries related to public health emergencies, news events, and
dynamic, shifting public health priorities. Specific objectives are to
bring CDC closer to citizens and improve their ability to access health
information from CDC. The CDC-INFO Contact Center will provide service
at the first level of contact to give citizens the health information
they want, when they want it, and how they want it. In addition to
optimizing customer interactions, the CDC-INFO Contact Center will
reduce the unit cost of providing health information, support
accountability, and employ performance-based metrics to meet customer
satisfaction goals.
FOR FURTHER INFORMATION CONTACT: Dottie Knight, CDC, telephone 404-498-
3208 (dsknight@cdc.gov) or Suzi Gates, CDC, telephone 404-639-7829
(sgates@cdc.gov).
Dated: March 14, 2005.
James Seligman,
Chief Information Officer, Centers for Disease Control and Prevention.
[FR Doc. 05-5495 Filed 3-18-05; 8:45 am]
BILLING CODE 4163-18-P
