Proposed Collection; Comment Request-Customer Satisfaction Surveys (Fast-Track Recall Survey, Ombudsman Survey, State Partner Survey, Hotline Survey, Web Site Survey, and Clearinghouse Survey), 9275-9276 [05-3599]

Download as PDF Federal Register / Vol. 70, No. 37 / Friday, February 25, 2005 / Notices Atmospheric Administration (NOAA), Commerce. National Oceanic and Atmospheric Administration North Pacific Fishery Management Council; Teleconference Meeting National Marine Fisheries Service (NMFS), National Oceanic and Atmospheric Administration (NOAA), Commerce. ACTION: North Pacific Fishery Management Council Ecosystem Committee; teleconference meeting. AGENCY: SUMMARY: The North Pacific Fishery Management Council (Council) Ecosystem Committee will meet by teleconference; 907–271–2896. DATES: March 14, 2005, 1 pm – 5 pm (AST). The SEDAR South Atlantic black sea bass update assessment workshop will be held March 15, 2005, beginning at 8:30 a.m., through March 17, 2005, ending by 2 p.m. DATES: The workshop will be held at the NOAA Center for Coastal Fisheries and Habitat Research, 101 Pivers Island Road Beaufort, NC 28516. North Pacific Fishery Management Council, Anchorage, Alaska. Council address: North Pacific Fishery Management Council, 605 W. 4th Ave., Suite 306, Anchorage, AK 99501–2252. FOR FURTHER INFORMATION CONTACT: Chris Oliver, Council staff, Phone: 907– 271–2809. SUPPLEMENTARY INFORMATION: The Council will review a draft discussion paper suggesting ways for the NPFMC to be involved in the development of Ecosystem Approaches to Management of the Alaska large marine ecosystem. Special Accommodations These meetings are physically accessible to people with disabilities. Requests for sign language interpretation or other auxiliary aids should be directed to Gail Bendixen at 907–271–2809 at least 7 working days prior to the meeting date. Dated: February, 22, 2005. Peter H. Fricke, Acting Director, Office of Sustainable Fisheries, National Marine Fisheries Service. [FR Doc. 05–3705 Filed 2–24–05; 8:45 am] John Carmichael, SEDAR Coordinator, South Atlantic Fishery Management Council, One Southpark Circle, Suite 306, Charleston, SC 29407; telephone: (843) 571–4366 or toll free (866) SAFMC–10; fax: (843) 769–4520. FOR FURTHER INFORMATION CONTACT: The baseline assessment developed by SEDAR 2 will be updated with catch, biosampling, and survey data through 2003. Workshop panelists will prepare an assessment update report. Although non-emergency issues not contained in this agenda may come before this group for discussion, those issues may not be the subject of formal action during this meeting. Action will be restricted to those issues specifically identified in this notice and any issues arising after publication of this notice that require emergency action under section 305(c) of the Magnuson-Stevens Fishery Conservation and Management Act, provided the public has been notified of the Council’s intent to take final action to address the emergency. SUPPLEMENTARY INFORMATION: Special Accommodations These meetings are physically accessible to people with disabilities. Requests for sign language interpretation or other auxiliary aids should be directed to the South Atlantic Council office (see ADDRESSES) by February 25, 2005. BILLING CODE 3510–22–S DEPARTMENT OF COMMERCE National Oceanic and Atmospheric Administration [I.D. 021805E] Fisheries of the South Atlantic; Southeastern Data, Assessment, and Review (SEDAR); Public Meeting National Marine Fisheries Service (NMFS), National Oceanic and Jkt 205001 SUMMARY: The benchmark assessment of the South Atlantic black sea bass stock, completed in 2003 by SEDAR 2, will be updated with recent data during an assessment workshop to be held in Beaufort, NC. ADDRESSES: ADDRESSES: 19:31 Feb 24, 2005 Proposed Collection; Comment Request—Customer Satisfaction Surveys (Fast-Track Recall Survey, Ombudsman Survey, State Partner Survey, Hotline Survey, Web Site Survey, and Clearinghouse Survey) ACTION: [I.D. 022205D] VerDate jul<14>2003 CONSUMER PRODUCT SAFETY COMMISSION Notice of the SEDAR black sea bass assessment workshop. DEPARTMENT OF COMMERCE AGENCY: 9275 Dated: February 22, 2005. Alan D. Risenhoover, Acting Director, Office of Sustainable Fisheries, National Marine Fisheries Service. [FR Doc. E5–768 Filed 2–24–05; 8:45 am] BILLING CODE 3510–22–S PO 00000 Frm 00009 Fmt 4703 Sfmt 4703 Consumer Product Safety Commission. ACTION: Notice. AGENCY: SUMMARY: As required by the Paperwork Reduction Act of 1995 (44 U.S.C. Chapter 35) (PRA), the Consumer Product Safety Commission (CPSC) requests comments on a proposed request for an extension of its PRA approval to conduct surveys to determine customers’ level of satisfaction with existing services. The Commission will consider all comments received in response to this notice before requesting approval of this collection of information from the Office of Management and Budget (OMB). DATES: Written comments must be received by the Office of the Secretary not later than April 26, 2005. ADDRESSES: Written comments should be captioned ‘‘Customer Satisfaction Surveys’’ and mailed to the Office of the Secretary, Consumer Product Safety Commission, Washington, DC 20207, or delivered to the attention of that office, room 419, North Tower, 4330 East-West Highway, Bethesda, Maryland, 20814. Written comments may also be sent to the Office of the Secretary by facsimile at (301) 504–0127 or by e-mail at cpsc-os@cpsc.gov. FOR FURTHER INFORMATION CONTACT: For information about this proposed extension of approval of the collection of information, or to obtain a copy of the questions to be used for this collection of information, call or write Linda L. Glatz, Management and Program Analyst, Office of Planning and Evaluation, Consumer Product Safety Commission, Washington, DC 20207; (301) 504–7671. SUPPLEMENTARY INFORMATION: A. Background OMB has approved CPSC information collection activity using customer satisfaction surveys, OMB Control No. 0341–0128. CPSC seeks extension of that approval, for six customer satisfaction surveys to determine the kind and quality of services CPSC customers want and customers’ level of satisfaction with existing services. ‘‘Customers’’ of CPSC include any individual or entity interested in or affected by agency activities. These E:\FR\FM\25FEN1.SGM 25FEN1 9276 Federal Register / Vol. 70, No. 37 / Friday, February 25, 2005 / Notices would include, but not be limited to: (1) Consumers that telephone the Hotline or access the CPSC web-site via the internet to report product-related incidents, or to obtain information; (2) consumers, industry members, or others that contact the National Injury Information Clearinghouse for information; (3) State representatives who work with CPSC on cooperative programs; (4) firms that use CPSC’s FastTrack Product Recall Program to report and simultaneously propose satisfactory product recall plans; and (5) small businesses that seek information or assistance from the CPSC’s small business ombudsman. These customer surveys are used by the CPSC Office of Planning and Evaluation to prepare sections of the agency’s annual performance plan and accountability report in accordance with the Government Performance and Results Act of 1993. The information from the surveys will provide measures of the quality and effectiveness of agency efforts related to three goals in its strategic plan: informing the public, industry services, and customer satisfaction. If this information is not collected, the Commission would not have the means to measure its effectiveness in providing useful services to consumers and others, and lack information necessary to guide program development. B. Estimated Burden The surveys will be conducted by inhouse staff through internet, telephone, or in writing. The CPSC staff may: (1) Conduct customer service follow-up queries with a sample of telephone Hotline callers; (2) survey a sample of firms that use Fast-Track Product Recall and Ombudsman Programs to assess their views and suggestions for improvements in the services aspects of the program; (3) conduct a sample survey of state partners and customers of the National Injury Information Clearinghouse; and (4) obtain Web-base survey information on customer satisfaction with the agency’s web site. Fewer than 6 customer surveys or information collection activities a year would be conducted using this clearance. The Commission staff estimates the number of annual respondents to be about 745. The anticipated sources and respondents for surveys conducted over a three-year period include: Hotline ............................................. National Injury Information Clearinghouse ....................................... Small Businesses ............................. State Partners ................................... Web Site ........................................... VerDate jul<14>2003 19:31 Feb 24, 2005 Jkt 205001 Fast Track Product Recall Program Total ...................................... 180 2,234 The average time needed for each response is estimated at 4 minutes. Thus, the annual time burden would be about 2,980 (4 × 745) minutes or 50 hours. Using $23.41 an hour (the average hourly wage for all private industry workers, according to the June 2004 Department of Labor private industry employer compensation costs) times 50 hours, the cost would be negligible (a total of about $1,170 per year). C. Requests for Comments The Commission solicits written comments from all interested persons about the proposed extension. The Commission specifically seeks information relevant to the following topics: —Whether the surveys described above are necessary for the proper performance of the Commission’s functions, including whether the information would have practical utility; —Whether the estimated burden of the proposed collections are accurate; —Whether the quality, utility, and clarity of the information to be collected could be enhanced; and —Whether the burden imposed by the collection of information could be minimized by use of automated, electronic or other technological collection techniques, or other forms of information technology. Dated: February 18, 2005. Todd Stevenson, Secretary, Consumer Product Safety Commission. [FR Doc. 05–3599 Filed 2–24–05; 8:45 am] BILLING CODE 6355–01–P CORPORATION FOR NATIONAL AND COMMUNITY SERVICE Proposed Information Collection Renewal; Comment Request Corporation for National and Community Service. ACTION: Notice. AGENCY: SUMMARY: The Corporation for National and Community Service (hereinafter the ‘‘Corporation’’), as part of its continuing effort to reduce paperwork and respondent burden, conducts a preclearance consultation program to 1,000 provide the general public and Federal 300 agencies with an opportunity to 200 comment on proposed and/or 54 continuing collections of information in 500 accordance with the Paperwork PO 00000 Frm 00010 Fmt 4703 Sfmt 4703 Reduction Act of 1995 (PRA95) (44 U.S.C. 3506(c)(2)(A)). This program helps to ensure that requested data can be provided in the desired format, reporting burden (time and financial resources) is minimized, collection instruments are clearly understood, and the impact of collection requirement on respondents can be properly assessed. Currently, the Corporation is soliciting comments concerning the proposed revision of its Forbearance Request for National Service Form (OMB Number 3045–0030). Copies of the forms can be obtained by contacting the office listed below in the ADDRESSES section of this notice. DATES: Written comments must be submitted to the office listed in the ADDRESSES section by April 26, 2005. The Corporation is particularly interested in comments which: • Evaluate whether the proposed collection of information is necessary for the proper performance of the functions of the Corporation, including whether the information will have practical utility; • Evaluate the accuracy of the agency’s estimate of the burden of the proposed collection of information, including the validity of the methodology and assumptions used; • Enhance the quality, utility and clarity of the information to be collected; and • Minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology, e.g., permitting electronic submissions of responses. ADDRESSES: You may submit written input to the Corporation by any of the following methods: (1) Electronically through the Corporation’s e-mail address system to Bruce Kellogg at Bkellogg@cns.gov. (2) By fax to (202) 565–2742, Attention Mr. Bruce Kellogg. (3) By mail sent to: Corporation for National and Community Service, National Service Trust Office, 8th Floor, Attn: Mr. Bruce Kellogg, 1201 New York Avenue NW., Washington, DC 20525. (4) By hand delivery or by courier to the Corporation’s mailroom at Room 6010 at the mail address given in paragraph (3) above, between 9 a.m. and 4 p.m. Monday through Friday, except Federal holidays. Send comments to Bruce Kellogg, National Service Trust, Corporation for National and Community Service, 1201 New York Ave., NW., Washington, DC, 20525. E:\FR\FM\25FEN1.SGM 25FEN1

Agencies

[Federal Register Volume 70, Number 37 (Friday, February 25, 2005)]
[Notices]
[Pages 9275-9276]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 05-3599]


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CONSUMER PRODUCT SAFETY COMMISSION


Proposed Collection; Comment Request--Customer Satisfaction 
Surveys (Fast-Track Recall Survey, Ombudsman Survey, State Partner 
Survey, Hotline Survey, Web Site Survey, and Clearinghouse Survey)

AGENCY: Consumer Product Safety Commission.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: As required by the Paperwork Reduction Act of 1995 (44 U.S.C. 
Chapter 35) (PRA), the Consumer Product Safety Commission (CPSC) 
requests comments on a proposed request for an extension of its PRA 
approval to conduct surveys to determine customers' level of 
satisfaction with existing services. The Commission will consider all 
comments received in response to this notice before requesting approval 
of this collection of information from the Office of Management and 
Budget (OMB).

DATES: Written comments must be received by the Office of the Secretary 
not later than April 26, 2005.

ADDRESSES: Written comments should be captioned ``Customer Satisfaction 
Surveys'' and mailed to the Office of the Secretary, Consumer Product 
Safety Commission, Washington, DC 20207, or delivered to the attention 
of that office, room 419, North Tower, 4330 East-West Highway, 
Bethesda, Maryland, 20814. Written comments may also be sent to the 
Office of the Secretary by facsimile at (301) 504-0127 or by e-mail at 
cpsc-os@cpsc.gov.

FOR FURTHER INFORMATION CONTACT: For information about this proposed 
extension of approval of the collection of information, or to obtain a 
copy of the questions to be used for this collection of information, 
call or write Linda L. Glatz, Management and Program Analyst, Office of 
Planning and Evaluation, Consumer Product Safety Commission, 
Washington, DC 20207; (301) 504-7671.

SUPPLEMENTARY INFORMATION: 

A. Background

    OMB has approved CPSC information collection activity using 
customer satisfaction surveys, OMB Control No. 0341-0128. CPSC seeks 
extension of that approval, for six customer satisfaction surveys to 
determine the kind and quality of services CPSC customers want and 
customers' level of satisfaction with existing services. ``Customers'' 
of CPSC include any individual or entity interested in or affected by 
agency activities. These

[[Page 9276]]

would include, but not be limited to: (1) Consumers that telephone the 
Hotline or access the CPSC web-site via the internet to report product-
related incidents, or to obtain information; (2) consumers, industry 
members, or others that contact the National Injury Information 
Clearinghouse for information; (3) State representatives who work with 
CPSC on cooperative programs; (4) firms that use CPSC's Fast-Track 
Product Recall Program to report and simultaneously propose 
satisfactory product recall plans; and (5) small businesses that seek 
information or assistance from the CPSC's small business ombudsman.
    These customer surveys are used by the CPSC Office of Planning and 
Evaluation to prepare sections of the agency's annual performance plan 
and accountability report in accordance with the Government Performance 
and Results Act of 1993. The information from the surveys will provide 
measures of the quality and effectiveness of agency efforts related to 
three goals in its strategic plan: informing the public, industry 
services, and customer satisfaction. If this information is not 
collected, the Commission would not have the means to measure its 
effectiveness in providing useful services to consumers and others, and 
lack information necessary to guide program development.

B. Estimated Burden

    The surveys will be conducted by in-house staff through internet, 
telephone, or in writing. The CPSC staff may: (1) Conduct customer 
service follow-up queries with a sample of telephone Hotline callers; 
(2) survey a sample of firms that use Fast-Track Product Recall and 
Ombudsman Programs to assess their views and suggestions for 
improvements in the services aspects of the program; (3) conduct a 
sample survey of state partners and customers of the National Injury 
Information Clearinghouse; and (4) obtain Web-base survey information 
on customer satisfaction with the agency's web site. Fewer than 6 
customer surveys or information collection activities a year would be 
conducted using this clearance.
    The Commission staff estimates the number of annual respondents to 
be about 745. The anticipated sources and respondents for surveys 
conducted over a three-year period include:

Hotline........................................................    1,000
National Injury Information Clearinghouse......................      300
Small Businesses...............................................      200
State Partners.................................................       54
Web Site.......................................................      500
Fast Track Product Recall Program..............................      180
                                                                --------
      Total....................................................    2,234
 

    The average time needed for each response is estimated at 4 
minutes. Thus, the annual time burden would be about 2,980 (4 x 745) 
minutes or 50 hours. Using $23.41 an hour (the average hourly wage for 
all private industry workers, according to the June 2004 Department of 
Labor private industry employer compensation costs) times 50 hours, the 
cost would be negligible (a total of about $1,170 per year).

C. Requests for Comments

    The Commission solicits written comments from all interested 
persons about the proposed extension. The Commission specifically seeks 
information relevant to the following topics:
    --Whether the surveys described above are necessary for the proper 
performance of the Commission's functions, including whether the 
information would have practical utility;
    --Whether the estimated burden of the proposed collections are 
accurate;
    --Whether the quality, utility, and clarity of the information to 
be collected could be enhanced; and
    --Whether the burden imposed by the collection of information could 
be minimized by use of automated, electronic or other technological 
collection techniques, or other forms of information technology.

    Dated: February 18, 2005.
Todd Stevenson,
Secretary, Consumer Product Safety Commission.
[FR Doc. 05-3599 Filed 2-24-05; 8:45 am]
BILLING CODE 6355-01-P
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