Agency Information Collection Activities: Comment Request; EIB 11-01, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 24968-24969 [2017-11182]

Download as PDF 24968 Federal Register / Vol. 82, No. 103 / Wednesday, May 31, 2017 / Notices ACTION: performance effectiveness. Customers’ responses will help to identify potential areas of service improvement and rate overall program experiences. DATES: Comments should be received on or before July 31, 2017, to be assured of consideration. ADDRESSES: Comments may be submitted electronically on https:// www.regulations.gov or by mail to Mardel West, Export-Import Bank of the United States, 811 Vermont Ave. NW., Washington, DC 20571. SUPPLEMENTARY INFORMATION: Title: EIB 11–01, Generic Clearance for the Collection of Feedback on Electronic Interfaces with Customers. OMB Number: 3048–0036. Type of Review: Renew. Need and Use: Improving agency programs requires ongoing assessment of service delivery, by which we mean systematic review of the operation of a program compared to a set of explicit or implicit standards, as a means of contributing to the continuous improvement of the program. The Agency will collect, analyze, and interpret information gathered through this generic clearance to identify strengths and weaknesses of current services and make improvements in service delivery based on feedback. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency’s services will be unavailable. The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions: • Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency (if released, procedures outlined in Item 16 wil be followed); • Information gathered will not be used for the purpose of substantially informing influential policy decisions; 1 • Information gathered will yield qualitative information; the collections The proposed clearance is designed to allow Ex-Im Bank to survey for the purpose of gaining insights into customers’ experiences with the agency and to evaluate product and 1 As defined in OMB and agency Information Quality Guidelines, ‘‘influential’’ means that ‘‘an agency can reasonably determine that dissemination of the information will have or does have a clear and substantial impact on important public policies or important private sector decisions.’’ customers are able to submit this form on paper or electronically. The information collection tool can be reviewed at: https://www.exim.gov/pub/ pending/eib10-04.pdf. DATES: Comments must be received on or before July 31, 2017 to be assured of consideration. ADDRESSES: Comments may be submitted electronically on WWW.REGULATIONS.GOV or by mail to Mardel West, Export-Import Bank of the United States, 811 Vermont Ave. NW., Washington, DC 20571 SUPPLEMENTARY INFORMATION: Title and Form Number: EIB 10–04 Notice of Claim and Proof of Loss, Working Capital Guarantee. OMB Number: 3048–0035. Type of Review: Regular. Need and Use: This collection of information is necessary, pursuant to 12 U.S.C. 635(a)(1), to determine if such claim complies with the terms and conditions of the relevant guarantee. Affected Public This form affects entities involved in the export of U.S. goods and services. Annual Number of Respondents: 17. Estimated Time per Respondent: 1 hour. Annual Burden Hours: 17 hours. Frequency of Reporting of Use: As needed to request a claim payment. Government Expenses Reviewing time per year: 17 hours. Average Wages per Hour: $42.50. Average Cost per Year: $722.50. (time*wages) Benefits and Overhead: 20%. Total Government Cost: $867. Bassam Doughman, Project Manager, Agency Clearance Officer, Office of the Chief Information Officer. [FR Doc. 2017–11183 Filed 5–30–17; 8:45 am] BILLING CODE 6690–01–P EXPORT-IMPORT BANK [Public Notice: 2017–6003] Agency Information Collection Activities: Comment Request; EIB 11– 01, Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Export-Import Bank of the U.S. Submission for OMB review and comments request. nlaroche on DSK30NT082PROD with NOTICES AGENCY: SUMMARY: VerDate Sep<11>2014 14:54 May 30, 2017 Jkt 241001 PO 00000 Frm 00035 Fmt 4703 Sfmt 4703 will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study; • Response to the collections is voluntary; • The collections present low-burden for respondents (based on considerations of total burden hours, total number of respondents, or burdenhours per respondent) and are low-cost for both the respondents and the Federal Government; • The collections are noncontroversial and do not raise issues of concern to other Federal agencies; • Any collection is targeted to the solicitation of opinions from respondents who have experience with the corresponding program or may have experience with the program in the near future; and • With the exception of information needed to provide renumeration for participants of focus groups and cognitive laboratory studies, personally identifiable information (PII) is collected only to the extent necessary and is not retained. If these conditions are not met, the Agency will submit an information collection request to OMB for approval through the normal PRA process. To obtain approval for a collection that meets the conditions of this generic clearance, a standardized form will be submitted to OMB along with supporting documentation (e.g., a copy of the comment card). The submission will have automatic approval, unless OMB identifies issues within 5 business days. The types of collections that this generic clearance covers include, but are not limited to: • Customer comment cards/ complaint forms • Small discussion groups • Focus Groups of customers, potential customers, delivery partners, or other stakeholders • Cognitive laboratory studies, such as those used to refine questions or assess usability of a Web site; • Qualitative customer satisfaction surveys (e.g., post-transaction surveys; opt-out web surveys) • In-person observation testing (e.g., Web site or software usability tests) The Agency has established a manager/managing entity to serve for this generic clearance and will conduct an independent review of each information collection to ensure compliance with the terms of this clearance prior to submitting each collection to OMB. E:\FR\FM\31MYN1.SGM 31MYN1 Federal Register / Vol. 82, No. 103 / Wednesday, May 31, 2017 / Notices Affected Public Individuals representing companies engaged in business with the ExportImport Bank of the U.S. Burden Hours Annual Number of Respondents: 3200. Estimated Time per Respondent: 45 minutes. Annual Public Burden Hours: 2400 hours. Frequency of Reporting of Use: On occasion. Government Expense Reviewing Time per Year: 1600 Hours. Average Wages per Hour: $42.50. Average Cost per Year: $68,000. Benefits and Overhead: 20%. Total Government Cost: $81,600. Bassam Doughman, Project Manager, Agency Clearance Officer, Office of the Chief Information Officer. [FR Doc. 2017–11182 Filed 5–30–17; 8:45 am] BILLING CODE 6690–01–P FEDERAL DEPOSIT INSURANCE CORPORATION Agency Information Collection Activities: Proposed Collection Renewals; Comment Request (3064– 0015) Federal Deposit Insurance Corporation (FDIC). ACTION: Notice and request for comment. AGENCY: The FDIC, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on the renewal of existing information collections, as required by the Paperwork Reduction Act of 1995. Currently, the FDIC is soliciting comment on renewal of the information collection described below. DATES: Comments must be submitted on or before July 31, 2017. ADDRESSES: Interested parties are invited to submit written comments to the FDIC by any of the following methods: • https://www.FDIC.gov/regulations/ laws/federal/notices.html. • Email: comments@fdic.gov. Include the name and number of the collection in the subject line of the message. • Mail: Manny Cabeza (202–898– 3767). Counsel, MB 3007, Federal Deposit Insurance Corporation, 550 17th Street NW., Washington, DC 20429. • Hand Delivery: Comments may be hand-delivered to the guard station at nlaroche on DSK30NT082PROD with NOTICES SUMMARY: VerDate Sep<11>2014 14:54 May 30, 2017 Jkt 241001 the rear of the 17th Street Building (located on F Street), on business days between 7:00 a.m. and 5:00 p.m. All comments should refer to the relevant OMB control number. A copy of the comments may also be submitted to the OMB desk officer for the FDIC: Office of Information and Regulatory Affairs, Office of Management and Budget, New Executive Office Building, Washington, DC 20503. FOR FURTHER INFORMATION CONTACT: Manny Cabeza at (202) 898–3767 or at the FDIC address noted above. SUPPLEMENTARY INFORMATION: Proposal to renew the following currently approved collections of information: 1. Title: Interagency Bank Merger Act Application. OMB Number: 3064–0015. Form Number: None. Affected Public: Individuals or households; business or other for profit. Estimated Number of Respondents: 241. Frequency of Response: On occasion. Estimated Average Burden Hours per Response: 23.5 hours. Estimated Total Annual Burden: 5,664 hours. General Description of the Collection: The Interagency Bank Merger Act Application form is used by the Federal Deposit Insurance Corporation, the Board of Governors of the Federal Reserve System, and the Comptroller of the Currency for applications under section 18(c) of the Federal Deposit Insurance Act (FDIA), as amended (12 U.S.C. 1828(c)). The application is used for a merger, consolidation, or other combining transaction between nonaffiliated parties as well as to effect a corporate reorganization between affiliated parties (affiliate transaction). There is a different level of burden for each of the two types of merger transactions, nonaffiliated and affiliated. An affiliate transaction refers to a merger, consolidation, other combination, or transfer of any deposit liabilities, between depository institutions that are controlled by the same holding company. It includes a business combination between a depository institution and an affiliated interim institution. Applicants proposing affiliate transactions are not required to complete questions 12 through 14 of this form. If depository institutions are not controlled by the same holding company, the merger transaction is considered nonaffiliated, and the applicant must complete the entire form. There is no change in the method or substance of the collection. The estimated annual burden remains the same. PO 00000 Frm 00036 Fmt 4703 Sfmt 4703 24969 Request for Comment Comments are invited on: (a) Whether the collections of information are necessary for the proper performance of the FDIC’s functions, including whether the information has practical utility; (b) the accuracy of the estimates of the burden of the information collections, including the validity of the methodology and assumptions used; (c) ways to enhance the quality, utility, and clarity of the information to be collected; and (d) ways to minimize the burden of the collections of information on respondents, including through the use of automated collection techniques or other forms of information technology. All comments will become a matter of public record. Dated at Washington, DC, this 24th day of May 2017. Federal Deposit Insurance Corporation. Robert E. Feldman, Executive Secretary. [FR Doc. 2017–11121 Filed 5–30–17; 8:45 am] BILLING CODE 6714–01–P FEDERAL RESERVE SYSTEM Notice of Proposals To Engage in or To Acquire Companies Engaged in Permissible Nonbanking Activities The companies listed in this notice have given notice under section 4 of the Bank Holding Company Act (12 U.S.C. 1843) (BHC Act) and Regulation Y, (12 CFR part 225) to engage de novo, or to acquire or control voting securities or assets of a company, including the companies listed below, that engages either directly or through a subsidiary or other company, in a nonbanking activity that is listed in § 225.28 of Regulation Y (12 CFR 225.28) or that the Board has determined by Order to be closely related to banking and permissible for bank holding companies. Unless otherwise noted, these activities will be conducted throughout the United States. Each notice is available for inspection at the Federal Reserve Bank indicated. The notice also will be available for inspection at the offices of the Board of Governors. Interested persons may express their views in writing on the question whether the proposal complies with the standards of section 4 of the BHC Act. Unless otherwise noted, comments regarding the applications must be received at the Reserve Bank indicated or the offices of the Board of Governors not later than June 15, 2017. A. Federal Reserve Bank of San Francisco (Gerald C. Tsai, Director, Applications and Enforcement) 101 E:\FR\FM\31MYN1.SGM 31MYN1

Agencies

Export-Import Bank

[Federal Register Volume 82, Number 103 (Wednesday, May 31, 2017)]
[Notices]
[Pages 24968-24969]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-11182]


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EXPORT-IMPORT BANK

[Public Notice: 2017-6003]


Agency Information Collection Activities: Comment Request; EIB 
11-01, Generic Clearance for the Collection of Qualitative Feedback on 
Agency Service Delivery

AGENCY: Export-Import Bank of the U.S.

ACTION: Submission for OMB review and comments request.

-----------------------------------------------------------------------

SUMMARY: The proposed clearance is designed to allow Ex-Im Bank to 
survey for the purpose of gaining insights into customers' experiences 
with the agency and to evaluate product and performance effectiveness. 
Customers' responses will help to identify potential areas of service 
improvement and rate overall program experiences.

DATES: Comments should be received on or before July 31, 2017, to be 
assured of consideration.

ADDRESSES: Comments may be submitted electronically on https://www.regulations.gov or by mail to Mardel West, Export-Import Bank of 
the United States, 811 Vermont Ave. NW., Washington, DC 20571.

SUPPLEMENTARY INFORMATION:
    Title: EIB 11-01, Generic Clearance for the Collection of Feedback 
on Electronic Interfaces with Customers.
    OMB Number: 3048-0036.
    Type of Review: Renew.
    Need and Use: Improving agency programs requires ongoing assessment 
of service delivery, by which we mean systematic review of the 
operation of a program compared to a set of explicit or implicit 
standards, as a means of contributing to the continuous improvement of 
the program. The Agency will collect, analyze, and interpret 
information gathered through this generic clearance to identify 
strengths and weaknesses of current services and make improvements in 
service delivery based on feedback. The solicitation of feedback will 
target areas such as: Timeliness, appropriateness, accuracy of 
information, courtesy, efficiency of service delivery, and resolution 
of issues with service delivery.
    Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency (if released, procedures 
outlined in Item 16 wil be followed);
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; \1\
---------------------------------------------------------------------------

    \1\ As defined in OMB and agency Information Quality Guidelines, 
``influential'' means that ``an agency can reasonably determine that 
dissemination of the information will have or does have a clear and 
substantial impact on important public policies or important private 
sector decisions.''
---------------------------------------------------------------------------

     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study;
     Response to the collections is voluntary;
     The collections present low-burden for respondents (based 
on considerations of total burden hours, total number of respondents, 
or burden-hours per respondent) and are low-cost for both the 
respondents and the Federal Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the corresponding program or 
may have experience with the program in the near future; and
     With the exception of information needed to provide 
renumeration for participants of focus groups and cognitive laboratory 
studies, personally identifiable information (PII) is collected only to 
the extent necessary and is not retained.
    If these conditions are not met, the Agency will submit an 
information collection request to OMB for approval through the normal 
PRA process.
    To obtain approval for a collection that meets the conditions of 
this generic clearance, a standardized form will be submitted to OMB 
along with supporting documentation (e.g., a copy of the comment card). 
The submission will have automatic approval, unless OMB identifies 
issues within 5 business days.
    The types of collections that this generic clearance covers 
include, but are not limited to:
     Customer comment cards/complaint forms
     Small discussion groups
     Focus Groups of customers, potential customers, delivery 
partners, or other stakeholders
     Cognitive laboratory studies, such as those used to refine 
questions or assess usability of a Web site;
     Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys)
     In-person observation testing (e.g., Web site or software 
usability tests)
    The Agency has established a manager/managing entity to serve for 
this generic clearance and will conduct an independent review of each 
information collection to ensure compliance with the terms of this 
clearance prior to submitting each collection to OMB.

[[Page 24969]]

Affected Public

    Individuals representing companies engaged in business with the 
Export-Import Bank of the U.S.

Burden Hours

    Annual Number of Respondents: 3200.
    Estimated Time per Respondent: 45 minutes.
    Annual Public Burden Hours: 2400 hours.
    Frequency of Reporting of Use: On occasion.

Government Expense

    Reviewing Time per Year: 1600 Hours.
    Average Wages per Hour: $42.50.
    Average Cost per Year: $68,000.
    Benefits and Overhead: 20%.
    Total Government Cost: $81,600.

Bassam Doughman,
Project Manager, Agency Clearance Officer, Office of the Chief 
Information Officer.
[FR Doc. 2017-11182 Filed 5-30-17; 8:45 am]
 BILLING CODE 6690-01-P

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