Agency Information Collection Activity: Board of Veterans' Appeals Voice of the Veteran Appellant Satisfaction Survey, 19140 [2017-08336]

Download as PDF 19140 Federal Register / Vol. 82, No. 78 / Tuesday, April 25, 2017 / Notices Federal Docket Management System (FDMS) at www.Regulations.gov or to 1. GRUPO SEGTAC, S.A. DE C.V. (a.k.a. Sue Hamlin, Board of Veterans’ Appeals GRUPO INMOBILIARIO SEGTAC; a.k.a. (01C2), Department of Veterans Affairs, GRUPO SEGTAC INMOBILIARIA), Av. Chapultepec No. 15, Piso 16–A Of. 1, Colonia P.O. Box 27063, Washington, DC 20038, or email: sue.hamlin@va.gov. Please Ladron de Guevara, Guadalajara, Jalisco, Mexico; R.F.C. GSE1111188QA (Mexico); refer to ‘‘OMB Control No. 2900–0816’’ Folio Mercantil No. 66501 (Mexico) in any correspondence. During the [SDNTK]. Designated pursuant to section comment period, comments may be 805(b)(3) of the Kingpin Act, 21 U.S.C. viewed online through FDMS. 1904(b)(3) (Kingpin Act) for being controlled FOR FURTHER INFORMATION CONTACT: Sue or directed by, or acting for or on behalf of, Hamlin at (202) 632–5100. Abigael GONZALEZ VALENCIA, PLAZA LOS TULES, and XAMAN HA CENTER, SUPPLEMENTARY INFORMATION: Under the foreign persons designated by the Secretary PRA of 1995, Federal agencies must of the Treasury pursuant to the Kingpin Act. obtain approval from the Office of 2. YORV INMOBILIARIA, Av. Naciones Management and Budget (OMB) for each Unidas 6875 LB17–1, Zapopan, Jalisco, Mexico; Web site https://yorvinmobiliaria.com collection of information they conduct or sponsor. This request for comment is [SDNTK]. Designated pursuant to section being made pursuant to Section 805(b)(3) of the Kingpin Act, 21 U.S.C. 3506(c)(2)(A) of the PRA. 1904(b)(3) (Kingpin Act) for being controlled or directed by, or acting for or on behalf of, With respect to the following Abigael GONZALEZ VALENCIA, PLAZA collection of information, the Board LOS TULES, and XAMAN HA CENTER, invites comments on: (1) Whether the foreign persons designated by the Secretary proposed collection of information is of the Treasury pursuant to the Kingpin Act. necessary for the proper performance of Dated: April 20, 2017. the Board’s functions, including Andrea M. Gacki, whether the information will have practical utility; (2) the accuracy of Acting Director, Office of Foreign Assets Control. BVA’s estimate of the burden of the proposed collection of information; (3) [FR Doc. 2017–08310 Filed 4–24–17; 8:45 am] ways to enhance the quality, utility, and BILLING CODE 4810–AL–P clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information DEPARTMENT OF VETERANS on respondents, including through the AFFAIRS use of automated collection techniques [OMB Control No. 2900–0816] or the use of other forms of information technology. Agency Information Collection Authority: (Pub. L. 104–13; 44 U.S.C. Activity: Board of Veterans’ Appeals 3501–3521). Voice of the Veteran Appellant Title: Board of Veterans’ Appeals Satisfaction Survey Voice of the Veteran Appellant AGENCY: Board of Veterans’ Appeals, Satisfaction Survey. Department of Veterans Affairs. OMB Control Number: 2900–0816. ACTION: Notice. Type of Review: Renewal. Abstract: This notice solicits SUMMARY: The Board of Veterans’ comments information needed to enable Appeals (Board), Department of the Board to gauge the effectiveness of Veterans Affairs (VA), is announcing an the Board’s process delivering opportunity for public comment on the information and assistance to Veterans proposed collection of certain and other appellants, as well as assess information by the agency. Under the Veterans’ and other appellants’ overall Paperwork Reduction Act (PRA) of level of satisfaction with the Board’s 1995, Federal agencies are required to appeals process. In addition, the data publish notice in the Federal Register will be used by the Board to make concerning each proposed collection of improvements to the Board’s information, including each proposed operational processes and service extension of a currently approved delivery, which in turn, will enable the collection, and allow 60 days for public Board to serve Veterans in the most comment in response to the notice. efficient and effective way possible. DATES: Written comments and Currently, the Board collects customer recommendations on the proposed satisfaction data using the Customer collection of information should be Satisfaction Research Study, consisting received on or before June 26, 2017. of two survey instruments—the Appellant Satisfaction Telephone ADDRESSES: Submit written comments on the collection of information through Survey and the Appellant Satisfaction asabaliauskas on DSK3SPTVN1PROD with NOTICES Entities VerDate Sep<11>2014 17:42 Apr 24, 2017 Jkt 241001 PO 00000 Frm 00125 Fmt 4703 Sfmt 9990 eSurvey. The Board provides a sample to J.D. Power and Associates (JDPA) on a monthly basis of all individuals who have been issued a decision in the previous month. JDPA contacts individuals to participate in a 5-minute phone survey and are asked at the end of the phone survey to provide an email address to participate in a longer online eSurvey. If respondents agree to provide their email address, JDPA sends an email invitation with the eSurvey link. Survey results are aggregated and included in quarterly results reports to the Board. The Board will continue to benefit from obtaining direct feedback from Veterans and other appellants regarding their experience with the Board’s appeals process. Specifically, the Veterans’ and other appellants’ feedback will provide the Board three key benefits: (1) Identify what is most important to them in determining their satisfaction with the Board’s appeals process; (2) determine how to improve their experience with the Board’s appeals process; and (3) serve to guide training and/or operational activities aimed at enhancing the quality of service provided to Veterans and other appellants. The Board and JDPA will continue to survey Veterans and other appellants who have had their appeal decided through the Board’s appeals process. This will enable the Board to gauge the effectiveness of its process delivering information and assistance to Veterans, as well as assess Veterans’ overall level of satisfaction with the Board’s appeals experience. In addition, the data will be used by the Board to make potential improvements to its operational processes and service delivery, which in turn, will enable the Board to serve Veterans and other appellants in the most efficient and effective way possible. Affected Public: Individuals and households. Estimated Annual Burden: 1,571 hours. Estimated Average Burden per Respondent: 5 minutes for telephone survey; 12 minutes for eSurvey. Frequency of Response: One-time. Estimated Number of Respondents: 14,727 total (11,782 for telephone survey; 2,945 for eSurvey). By direction of the Secretary. Cynthia Harvey-Pryor, Agency Clearance Officer, Office of Privacy and Records Management, Department of Veterans Affairs. [FR Doc. 2017–08336 Filed 4–24–17; 8:45 am] BILLING CODE 8320–01–P E:\FR\FM\25APN1.SGM 25APN1

Agencies

DEPARTMENT OF VETERANS AFFAIRS

[Federal Register Volume 82, Number 78 (Tuesday, April 25, 2017)]
[Notices]
[Page 19140]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2017-08336]


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DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900-0816]


Agency Information Collection Activity: Board of Veterans' 
Appeals Voice of the Veteran Appellant Satisfaction Survey

AGENCY: Board of Veterans' Appeals, Department of Veterans Affairs.

ACTION: Notice.

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SUMMARY: The Board of Veterans' Appeals (Board), Department of Veterans 
Affairs (VA), is announcing an opportunity for public comment on the 
proposed collection of certain information by the agency. Under the 
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to 
publish notice in the Federal Register concerning each proposed 
collection of information, including each proposed extension of a 
currently approved collection, and allow 60 days for public comment in 
response to the notice.

DATES:  Written comments and recommendations on the proposed collection 
of information should be received on or before June 26, 2017.

ADDRESSES: Submit written comments on the collection of information 
through Federal Docket Management System (FDMS) at www.Regulations.gov 
or to Sue Hamlin, Board of Veterans' Appeals (01C2), Department of 
Veterans Affairs, P.O. Box 27063, Washington, DC 20038, or email: 
sue.hamlin@va.gov. Please refer to ``OMB Control No. 2900-0816'' in any 
correspondence. During the comment period, comments may be viewed 
online through FDMS.

FOR FURTHER INFORMATION CONTACT: Sue Hamlin at (202) 632-5100.

SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must 
obtain approval from the Office of Management and Budget (OMB) for each 
collection of information they conduct or sponsor. This request for 
comment is being made pursuant to Section 3506(c)(2)(A) of the PRA.
    With respect to the following collection of information, the Board 
invites comments on: (1) Whether the proposed collection of information 
is necessary for the proper performance of the Board's functions, 
including whether the information will have practical utility; (2) the 
accuracy of BVA's estimate of the burden of the proposed collection of 
information; (3) ways to enhance the quality, utility, and clarity of 
the information to be collected; and (4) ways to minimize the burden of 
the collection of information on respondents, including through the use 
of automated collection techniques or the use of other forms of 
information technology.

    Authority: (Pub. L. 104-13; 44 U.S.C. 3501-3521).

    Title: Board of Veterans' Appeals Voice of the Veteran Appellant 
Satisfaction Survey.
    OMB Control Number: 2900-0816.
    Type of Review: Renewal.
    Abstract: This notice solicits comments information needed to 
enable the Board to gauge the effectiveness of the Board's process 
delivering information and assistance to Veterans and other appellants, 
as well as assess Veterans' and other appellants' overall level of 
satisfaction with the Board's appeals process. In addition, the data 
will be used by the Board to make improvements to the Board's 
operational processes and service delivery, which in turn, will enable 
the Board to serve Veterans in the most efficient and effective way 
possible.
    Currently, the Board collects customer satisfaction data using the 
Customer Satisfaction Research Study, consisting of two survey 
instruments--the Appellant Satisfaction Telephone Survey and the 
Appellant Satisfaction eSurvey. The Board provides a sample to J.D. 
Power and Associates (JDPA) on a monthly basis of all individuals who 
have been issued a decision in the previous month. JDPA contacts 
individuals to participate in a 5-minute phone survey and are asked at 
the end of the phone survey to provide an email address to participate 
in a longer online eSurvey. If respondents agree to provide their email 
address, JDPA sends an email invitation with the eSurvey link. Survey 
results are aggregated and included in quarterly results reports to the 
Board. The Board will continue to benefit from obtaining direct 
feedback from Veterans and other appellants regarding their experience 
with the Board's appeals process. Specifically, the Veterans' and other 
appellants' feedback will provide the Board three key benefits: (1) 
Identify what is most important to them in determining their 
satisfaction with the Board's appeals process; (2) determine how to 
improve their experience with the Board's appeals process; and (3) 
serve to guide training and/or operational activities aimed at 
enhancing the quality of service provided to Veterans and other 
appellants.
    The Board and JDPA will continue to survey Veterans and other 
appellants who have had their appeal decided through the Board's 
appeals process. This will enable the Board to gauge the effectiveness 
of its process delivering information and assistance to Veterans, as 
well as assess Veterans' overall level of satisfaction with the Board's 
appeals experience. In addition, the data will be used by the Board to 
make potential improvements to its operational processes and service 
delivery, which in turn, will enable the Board to serve Veterans and 
other appellants in the most efficient and effective way possible.
    Affected Public: Individuals and households.
    Estimated Annual Burden: 1,571 hours.
    Estimated Average Burden per Respondent: 5 minutes for telephone 
survey; 12 minutes for eSurvey.
    Frequency of Response: One-time.
    Estimated Number of Respondents: 14,727 total (11,782 for telephone 
survey; 2,945 for eSurvey).

    By direction of the Secretary.
Cynthia Harvey-Pryor,
Agency Clearance Officer, Office of Privacy and Records Management, 
Department of Veterans Affairs.
[FR Doc. 2017-08336 Filed 4-24-17; 8:45 am]
BILLING CODE 8320-01-P

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