Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 71404-71405 [2014-28348]

Download as PDF 71404 Federal Register / Vol. 79, No. 231 / Tuesday, December 2, 2014 / Notices engineering support services; and other related elements of logistics and program support. (iv) Military Department: Air Force (QCH) (v) Prior Related Cases, if any: FMS Case QBY–$93M–14May04 FMS Case QCE–$130M–13Feb09 (vi) Sales Commission, Fee, etc., Paid, Offered, or Agreed to be Paid: None (vii) Sensitivity of Technology Contained in the Defense Article or Defense Services Proposed to be Sold: None (viii) Date Report Delivered to Congress: 17 Nov 14 POLICY JUSTIFICATION rljohnson on DSK3VPTVN1PROD with NOTICES The Government of Greece has requested the continuation of sustainment support for the Hellenic Air Force’s F–16 aircraft, which includes the Electronic Combat International Security Assistance Program; International Engine Management Program; F–16 Technical Coordination Program; and Aircraft Structural Integrity Program; aircraft hardware and software support; repair and return; spare and repair parts; publications and technical documentation; support equipment; minor modifications; U.S. government and contractor technical and engineering support services; and other related elements of logistics and program support. The estimated cost is $188 million. This proposed sale will contribute to the foreign policy and national security of the United States by helping to improve the security of a North Atlantic Treaty Organization (NATO) ally. The Government of Greece needs this aircraft support to ensure its F–16 fleet is properly sustained and modernized to maintain interoperability with the United States and other NATO countries. The continued support and maintenance of Greece’s F–16 fleet will ensure the effectiveness of its capabilities and ability to support future contributions to NATO operations. The proposed sale of this support will not alter the basic military balance in the region. The principal contractors will be Lockheed Martin in Ft Worth, Texas; and Northrup Grumman in Baltimore, Maryland. There are no known offset agreements proposed in connection with this potential sale. Implementation of this proposed sale will not require the assignment of any additional U.S. Government or contractor representatives to Greece. 20:17 Dec 01, 2014 [FR Doc. 2014–28341 Filed 12–1–14; 8:45 am] BILLING CODE 5001–06–P DEPARTMENT OF DEFENSE Department of the Army [Docket ID USA–2014–0042] Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery United States Army Medical Research and Materiel Command (MRMC), DoD. ACTION: Notice and request for comments. AGENCY: Greece—F–16 Sustainment VerDate Sep<11>2014 There will be no adverse impact on U.S. defense readiness as a result of this proposed sale. Jkt 235001 As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, we are seeking comment on the development of the following proposed Generic Information Collection Request (Generic ICR): ‘‘Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery’’ for approval under the Paperwork Reduction Act (PRA). This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection. A copy of the draft supporting statement is available at https:// www.regulations.gov (see Docket ID: USA–2014–0042). DATES: Consideration will be given to all comments received by February 2, 2015. ADDRESSES: Submit comments by one of the following methods: • Web site: https:// www.regulations.gov. Direct comments to Docket ID: USA–2014–0042. • Mail: Federal Docket Management System Office, 4800 Mark Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350–3100. Comments submitted in response to this notice may be made available to the public through https:// www.regulations.gov. For this reason, please do not include in your comments information of a confidential nature, such as sensitive personal information or proprietary information. If you send an email comment, your email address will be automatically captured and included as part of the comment that is placed in the public docket and made available on the Internet. Please note SUMMARY: PO 00000 Frm 00029 Fmt 4703 Sfmt 4703 that responses to this public comment request containing any routine notice about the confidentiality of the communication will be treated as public comments that may be made available to the public notwithstanding the inclusion of the routine notice. FOR FURTHER INFORMATION CONTACT: Attn: Deputy Chief of Integration, Integrated Product Support Services, Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE), 1335 East-West Highway, Suite 9–309, Silver Spring, MD 20910, Silver Spring Office: 301– 295–8422. BB: 571–314–5786. Lynn.B.Hallard.civ@mail.mil. SUPPLEMENTARY INFORMATION: Title: Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery—Defense Centers of Excellence Products. Abstract: The proposed information collection activity provides a means to garner qualitative customer and stakeholder feedback in an efficient, timely manner, in accordance with the Administration’s commitment to improving service delivery. By qualitative feedback we mean information that provides useful insights on perceptions and opinions, but are not statistical surveys that yield quantitative results that can be generalized to the population of study. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. The solicitation of feedback will target areas such as: Timeliness, appropriateness, accuracy of information, courtesy, efficiency of service delivery, and resolution of issues with service delivery. Responses will be assessed to plan and inform efforts to improve or maintain the quality of service offered to the public. If this information is not collected, vital feedback from customers and stakeholders on the Agency’s services will be unavailable. The Agency will only submit a collection for approval under this generic clearance if it meets the following conditions: • The collections are voluntary; • The collections are low-burden for respondents (based on considerations of E:\FR\FM\02DEN1.SGM 02DEN1 rljohnson on DSK3VPTVN1PROD with NOTICES Federal Register / Vol. 79, No. 231 / Tuesday, December 2, 2014 / Notices total burden hours, total number of respondents, or burden-hours per respondent) and are low-cost for both the respondents and the Federal Government; • The collections are noncontroversial and do not raise issues of concern to other Federal agencies; • Any collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the near future; • Personally identifiable information (PII) is collected only to the extent necessary and is not retained; • Information gathered will be used only internally for general service improvement and program management purposes and is not intended for release outside of the agency; • Information gathered will not be used for the purpose of substantially informing influential policy decisions; and • Information gathered will yield qualitative information; the collections will not be designed or expected to yield statistically reliable results or used as though the results are generalizable to the population of study. Feedback collected under this generic clearance provides useful information, but it does not yield data that can be generalized to the overall population. This type of generic clearance for qualitative information will not be used for quantitative information collections that are designed to yield reliably actionable results, such as monitoring trends over time or documenting program performance. Such data uses require more rigorous designs that address: The target population to which generalizations will be made, the sampling frame, the sample design (including stratification and clustering), the precision requirements or power calculations that justify the proposed sample size, the expected response rate, methods for assessing potential nonresponse bias, the protocols for data collection, and any testing procedures that were or will be undertaken prior to fielding the study. Depending on the degree of influence the results are likely to have, such collections may still be eligible for submission for other generic mechanisms that are designed to yield quantitative results. As a general matter, information collections will not result in any new system of records containing privacy information and will not ask questions of a sensitive nature, such as sexual behavior and attitudes, religious beliefs, and other matters that are commonly considered private. VerDate Sep<11>2014 15:30 Dec 01, 2014 Jkt 235001 Current Actions: New collection of information. Type of Review: New Collection. Affected Public: Individuals and Household. Estimated Number of Respondents: 10,000. Below we provide projected average estimates for the next three years: Average Expected Annual Number of activities: 40. Average number of Respondents per Activity: 250. Annual responses: 10,000. Frequency of Response: On Occasion/ Transaction based. Average minutes per response: 10. Burden hours: 1,667.7. Request for Comments: Comments submitted in response to this notice will be summarized and/or included in the request for OMB approval. Comments are invited on: (a) Whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information shall have practical utility; (b) the accuracy of the agency’s estimate of the burden of the collection of information; (c) ways to enhance the quality, utility, and clarity of the information to be collected; (d) ways to minimize the burden of the collection of information on respondents, including through the use of automated collection techniques or other forms of information technology; and (e) estimates of capital or start-up costs and costs of operation, maintenance, and purchase of services to provide information. Burden means the total time, effort, or financial resources expended by persons to generate, maintain, retain, disclose or provide information to or for a Federal agency. This includes the time needed to review instructions; to develop, acquire, install and utilize technology and systems for the purpose of collecting, validating and verifying information, processing and maintaining information, and disclosing and providing information; to train personnel and to be able to respond to a collection of information, to search data sources, to complete and review the collection of information; and to transmit or otherwise disclose the information. All written comments will be available for public inspection at https:// www.regulations.gov. An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a currently valid Office of Management and Budget control number. PO 00000 Frm 00030 Fmt 4703 Sfmt 4703 71405 Dated: November 26, 2014. Aaron Siegel, Alternate OSD Federal Register Liaison Officer, Department of Defense. [FR Doc. 2014–28348 Filed 12–1–14; 8:45 am] BILLING CODE 5001–06–P DEPARTMENT OF EDUCATION [Docket No.: ED–2014–ICCD–0154] Agency Information Collection Activities; Comment Request; International Resource Information System (IRIS) Department of Education (ED), Office of Postsecondary Education (OPE). ACTION: Notice. AGENCY: In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. chapter 3501 et seq.), ED is proposing a revision of an existing information collection. DATES: Interested persons are invited to submit comments on or before February 2, 2015. ADDRESSES: Comments submitted in response to this notice should be submitted electronically through the Federal eRulemaking Portal at https:// www.regulations.gov by selecting Docket ID number ED–2014–ICCD–0154 or via postal mail, commercial delivery, or hand delivery. If the regulations.gov site is not available to the public for any reason, ED will temporarily accept comments at ICDocketMgr@ed.gov. Please note that comments submitted by fax or email and those submitted after the comment period will not be accepted; ED will ONLY accept comments during the comment period in this mailbox when the regulations.gov site is not available. Written requests for information or comments submitted by postal mail or delivery should be addressed to the Director of the Information Collection Clearance Division, U.S. Department of Education, 400 Maryland Avenue SW., LBJ, Mailstop L–OM–2–2E319, Room 2E103, Washington, DC 20202. FOR FURTHER INFORMATION CONTACT: For specific questions related to collection activities, please contact Sara Starke, 202–502–7688. SUPPLEMENTARY INFORMATION: The Department of Education (ED), in accordance with the Paperwork Reduction Act of 1995 (PRA) (44 U.S.C. 3506(c)(2)(A)), provides the general public and Federal agencies with an opportunity to comment on proposed, revised, and continuing collections of information. This helps the Department SUMMARY: E:\FR\FM\02DEN1.SGM 02DEN1

Agencies

[Federal Register Volume 79, Number 231 (Tuesday, December 2, 2014)]
[Notices]
[Pages 71404-71405]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-28348]


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DEPARTMENT OF DEFENSE

Department of the Army

[Docket ID USA-2014-0042]


Agency Information Collection Activities: Proposed Collection; 
Comment Request; Generic Clearance for the Collection of Qualitative 
Feedback on Agency Service Delivery

AGENCY: United States Army Medical Research and Materiel Command 
(MRMC), DoD.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, we are 
seeking comment on the development of the following proposed Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' for 
approval under the Paperwork Reduction Act (PRA). This notice announces 
our intent to submit this collection to OMB for approval and solicits 
comments on specific aspects for the proposed information collection.
    A copy of the draft supporting statement is available at https://www.regulations.gov (see Docket ID: USA-2014-0042).

DATES: Consideration will be given to all comments received by February 
2, 2015.

ADDRESSES: Submit comments by one of the following methods:
     Web site: https://www.regulations.gov. Direct comments to 
Docket ID: USA-2014-0042.
     Mail: Federal Docket Management System Office, 4800 Mark 
Center Drive, East Tower, Suite 02G09, Alexandria, VA 22350-3100.
    Comments submitted in response to this notice may be made available 
to the public through https://www.regulations.gov. For this reason, 
please do not include in your comments information of a confidential 
nature, such as sensitive personal information or proprietary 
information. If you send an email comment, your email address will be 
automatically captured and included as part of the comment that is 
placed in the public docket and made available on the Internet. Please 
note that responses to this public comment request containing any 
routine notice about the confidentiality of the communication will be 
treated as public comments that may be made available to the public 
notwithstanding the inclusion of the routine notice.

FOR FURTHER INFORMATION CONTACT: Attn: Deputy Chief of Integration, 
Integrated Product Support Services, Defense Centers of Excellence for 
Psychological Health and Traumatic Brain Injury (DCoE), 1335 East-West 
Highway, Suite 9-309, Silver Spring, MD 20910, Silver Spring Office: 
301-295-8422. BB: 571-314-5786. Lynn.B.Hallard.civ@mail.mil.

SUPPLEMENTARY INFORMATION:
    Title: Fast Track Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery--Defense Centers of 
Excellence Products.
    Abstract: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Agency and its customers and 
stakeholders. It will also allow feedback to contribute directly to the 
improvement of program management.
    The solicitation of feedback will target areas such as: Timeliness, 
appropriateness, accuracy of information, courtesy, efficiency of 
service delivery, and resolution of issues with service delivery. 
Responses will be assessed to plan and inform efforts to improve or 
maintain the quality of service offered to the public. If this 
information is not collected, vital feedback from customers and 
stakeholders on the Agency's services will be unavailable.
    The Agency will only submit a collection for approval under this 
generic clearance if it meets the following conditions:
     The collections are voluntary;
     The collections are low-burden for respondents (based on 
considerations of

[[Page 71405]]

total burden hours, total number of respondents, or burden-hours per 
respondent) and are low-cost for both the respondents and the Federal 
Government;
     The collections are non-controversial and do not raise 
issues of concern to other Federal agencies;
     Any collection is targeted to the solicitation of opinions 
from respondents who have experience with the program or may have 
experience with the program in the near future;
     Personally identifiable information (PII) is collected 
only to the extent necessary and is not retained;
     Information gathered will be used only internally for 
general service improvement and program management purposes and is not 
intended for release outside of the agency;
     Information gathered will not be used for the purpose of 
substantially informing influential policy decisions; and
     Information gathered will yield qualitative information; 
the collections will not be designed or expected to yield statistically 
reliable results or used as though the results are generalizable to the 
population of study.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    As a general matter, information collections will not result in any 
new system of records containing privacy information and will not ask 
questions of a sensitive nature, such as sexual behavior and attitudes, 
religious beliefs, and other matters that are commonly considered 
private.
    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Household.
    Estimated Number of Respondents: 10,000.
    Below we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of activities: 40.
    Average number of Respondents per Activity: 250.
    Annual responses: 10,000.
    Frequency of Response: On Occasion/Transaction based.
    Average minutes per response: 10.
    Burden hours: 1,667.7.
    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. 
Comments are invited on: (a) Whether the collection of information is 
necessary for the proper performance of the functions of the agency, 
including whether the information shall have practical utility; (b) the 
accuracy of the agency's estimate of the burden of the collection of 
information; (c) ways to enhance the quality, utility, and clarity of 
the information to be collected; (d) ways to minimize the burden of the 
collection of information on respondents, including through the use of 
automated collection techniques or other forms of information 
technology; and (e) estimates of capital or start-up costs and costs of 
operation, maintenance, and purchase of services to provide 
information. Burden means the total time, effort, or financial 
resources expended by persons to generate, maintain, retain, disclose 
or provide information to or for a Federal agency. This includes the 
time needed to review instructions; to develop, acquire, install and 
utilize technology and systems for the purpose of collecting, 
validating and verifying information, processing and maintaining 
information, and disclosing and providing information; to train 
personnel and to be able to respond to a collection of information, to 
search data sources, to complete and review the collection of 
information; and to transmit or otherwise disclose the information.
    All written comments will be available for public inspection at 
https://www.regulations.gov.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: November 26, 2014.
Aaron Siegel,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 2014-28348 Filed 12-1-14; 8:45 am]
BILLING CODE 5001-06-P
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