Proposed Renewal of Information Collection: 1090-0008, E-Government Web Site Customer Satisfaction Survey (Formerly American Customer Satisfaction Index (ACSI) E-Government Web Site Customer Satisfaction Survey), 68688-68689 [2014-27222]
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Federal Register / Vol. 79, No. 222 / Tuesday, November 18, 2014 / Notices
93.929, Center for Medical Rehabilitation
Research; 93.209, Contraception and
Infertility Loan Repayment Program, National
Institutes of Health, HHS).
Dated: November 13, 2014.
Michelle Trout,
Program Analyst, Office of Federal Advisory
Committee Policy.
[FR Doc. 2014–27349 Filed 11–17–14; 8:45 am]
BILLING CODE 4140–01–P
DEPARTMENT OF HOMELAND
SECURITY
[Docket No. DHS–2014–0063]
Homeland Security Advisory Council—
New Tasking
The Office of Policy, DHS.
Notice of task assignment for the
Homeland Security Advisory Council.
AGENCY:
ACTION:
The Secretary of the
Department of Homeland Security
(DHS), Jeh Johnson tasked his
Homeland Security Advisory Council
(HSAC) to establish a subcommittee
entitled the Foreign Fighter Task Force
on Thursday, October 29, 2014. The
Foreign Fighter Task Force will provide
ongoing recommendations to the
Homeland Security Advisory Council
on the foreign fighter threat and its
impact on our homeland security.
This notice informs the public of the
establishment of the Foreign Fighter
Task Force and is not a solicitation for
membership.
FOR FURTHER INFORMATION CONTACT: Ben
Haiman, Deputy Executive Director,
Homeland Security Advisory Council
and Director, Foreign Fighter Task Force
at 202–447–3135 or Ben.Haiman@
hq.dhs.gov.
SUPPLEMENTARY INFORMATION: The
Homeland Security Advisory Council
provides organizationally independent,
strategic, timely, specific, and
actionable advice and recommendations
for the consideration of the Secretary of
the Department of Homeland Security
on matters related to homeland security.
The Homeland Security Advisory
Council is comprised of leaders of local
law enforcement, first responders, state
and local government, the private
sector, and academia.
Tasking: The Foreign Fighter Task
Force will develop findings and
recommendations in the following topic
areas: (1) What strategies can the
Department of Homeland Security
employ to prevent Americans from
joining foreign fighting efforts abroad?
(2) Examine whether current border,
immigration, and transportation security
policies are appropriate in addressing
tkelley on DSK3SPTVN1PROD with NOTICES
SUMMARY:
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17:27 Nov 17, 2014
Jkt 235001
the return of foreign fighters. (3)
Recommend strategies to effectively
prevent individuals, returning from
foreign fighting experiences, from
engaging in violence within their
communities.
Schedule: The Foreign Fighters Task
Force’s findings and recommendations
will be submitted to the Homeland
Security Advisory Council for their
deliberation and vote during its
upcoming public meetings. Once the
report(s) are voted on by the Homeland
Security Advisory Council, they will be
sent to the Secretary for his review and
acceptance. The Foreign Fighter Task
Force findings and recommendations
will be submitted to the Homeland
Security Advisory Council, first through
an interim report, than on a standing
basis thereafter following the
publication of this tasking on the listed
date.
Dated: November 12, 2014.
Mike Miron,
Director, Homeland Security Advisory
Council, DHS.
[FR Doc. 2014–27201 Filed 11–17–14; 8:45 am]
BILLING CODE 9110–9M–P
DEPARTMENT OF THE INTERIOR
Office of the Secretary
[15XD4523WK DWK000000.000000
DS64900000 DQ.64920.15COPER]
Proposed Renewal of Information
Collection: 1090–0008, E-Government
Web Site Customer Satisfaction
Survey (Formerly American Customer
Satisfaction Index (ACSI) EGovernment Web Site Customer
Satisfaction Survey)
Office of Strategic Employee
and Organization Development, Federal
Consulting Group, Interior.
ACTION: Notice and request for
comments.
AGENCY:
The Department of the
Interior, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal Agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the
Department of the Interior is soliciting
comments concerning the EGovernment Web site Customer
Satisfaction Survey used by numerous
Federal agencies to continuously assess
and improve their Web sites.
SUMMARY:
PO 00000
Frm 00029
Fmt 4703
Sfmt 4703
Consideration will be given to all
comments received by January 20, 2015.
ADDRESSES: Written comments may be
submitted to the Federal Consulting
Group, Attention: Richard Tate, 1849 C
St NW., MS MIB 2256, Washington, DC
20240–0001. Comments may also be
sent by facsimile to (202) 513–7686, or
via email to Richard_Tate@ios.doi.gov.
Individuals providing comments should
reference Web site Customer
Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group
(see contact information in the
ADDRESSES section above).
SUPPLEMENTARY INFORMATION:
Title: E-Government Web site
Customer Satisfaction Survey (Formerly
American Customer Satisfaction Index
(ACSI) E-Government Web site
Customer Satisfaction Survey)
OMB Control Number: 1090–0008
Abstract: The proposed renewal of
this information collection provides a
means to consistently assess, benchmark
and improve customer satisfaction with
Federal Agency Web sites within the
Executive Branch. The Federal
Consulting Group of the Department of
the Interior serves as the executive agent
for this methodology and has partnered
with ForeSee Results, Inc., to offer this
assessment to Federal Agencies.
ForeSee Results is a leader in
customer satisfaction and customer
experience management on the web. Its
methodology (Customer Experience
Analytics or CXA) is a derivative of the
most respected, credible, and wellknown measure of customer satisfaction
in the country, the American Customer
Satisfaction Index (ACSI). This
methodology combines survey data and
a patented econometric model to
precisely measure the customer
satisfaction of Web site users, identify
specific areas for improvement and
determine the impact of those
improvements on customer satisfaction
and future customer behaviors.
The ForeSee CXA methodology is the
only cross-agency methodology for
obtaining comparable measures of
customer satisfaction with Federal
Government Web sites. The ultimate
purpose of this methodology is to help
improve the quality of goods and
services available to American citizens,
including those from the Federal
Government.
The E-Government Web site Customer
Satisfaction Surveys will be completed
subject to the Privacy Act of 1974,
Public Law 93–579, December 31, 1974
(5 U.S.C. 522a). The agency information
DATES:
E:\FR\FM\18NON1.SGM
18NON1
tkelley on DSK3SPTVN1PROD with NOTICES
Federal Register / Vol. 79, No. 222 / Tuesday, November 18, 2014 / Notices
collection will be used solely for the
purpose of the survey. The contractor
will not be authorized to release any
agency information obtained through
surveys without first obtaining
permission from the Federal Consulting
Group and the participating agency. In
no case will any new system of records
containing privacy information be
developed by the Federal Consulting
Group, participating agencies, or the
contractor collecting the data. In
addition, participating Federal Agencies
may only provide information sufficient
to randomly select Web site visitors as
potential survey respondents.
There is no other agency or
organization able to provide the
information that is accessible through
the surveying approach used in this
information collection. Further, the
information will enable Federal
agencies to determine customer
satisfaction metrics with discrimination
capability across variables. Thus, this
information collection will assist
Federal Agencies in improving their
customer service in a targeted manner
which will make best use of resources
to improve service to the public.
This survey asks no questions of a
sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: Proposed renewal of
collection of information.
Type of Review: Renewal.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Participation by Federal Agencies in the
E-Government Index is expected to vary
as agency Web sites are added or
deleted. However, based on historical
records, projected average estimates for
the next three years are as follows:
Average Expected Annual Number of
Customer Satisfaction Surveys: 225.
Respondents: 1,125,000.
Annual responses: 1,125,000.
Frequency of Response: Once per
survey.
Average minutes per response: 2.5.
Burden hours: 46,875 hours.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
VerDate Sep<11>2014
17:27 Nov 17, 2014
Jkt 235001
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information.Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection by
appointment with the Federal
Consulting Group at the contact
information given in the ADDRESSES
section. The comments, with names and
addresses, will be available for public
view during regular business hours. If
you wish us to withhold your personal
information, you must prominently state
at the beginning of your comment what
personal information you want us to
withhold. We will honor your request to
extent allowable by law.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Dated: November 10, 2014.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2014–27222 Filed 11–17–14; 8:45 am]
BILLING CODE 4334–12–P
PO 00000
Frm 00030
Fmt 4703
Sfmt 4703
68689
DEPARTMENT OF THE INTERIOR
Office of the Secretary
[15XD4523WK DWK000000.000000
DS64900000 DQ.64920.15COPER]
Proposed Renewal of Information
Collection: 1090–0007, American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Survey
Office of Strategic Employee
and Organization Development, Federal
Consulting Group, Interior.
ACTION: Notice and request for
comments.
AGENCY:
The Department of the
Interior, as part of its continuing effort
to reduce paperwork and respondent
burden, invites the general public and
other Federal agencies to take this
opportunity to comment on proposed
and/or continuing information
collections, as required by the
Paperwork Reduction Act of 1995,
Public Law 104–13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal
Consulting Group within the
Department of the Interior is soliciting
comments concerning the American
Customer Satisfaction Index (ACSI)
Government Customer Satisfaction
Survey.
DATES: Consideration will be given to all
comments received by January 20, 2015.
ADDRESSES: Written comments may be
submitted to the Federal Consulting
Group, Attention: Richard Tate, 1849 C
St. NW., MS MIB 2256, Washington, DC
20240–0001. Comments may also be
sent by facsimile to (202) 316–1697, or
via email to Richard_Tate@ios.doi.gov.
Individuals providing comments should
reference Customer Satisfaction
Surveys.
FOR FURTHER INFORMATION CONTACT: To
request additional information or copies
of the form(s) and instructions, please
write to the Federal Consulting Group
(see contact information provided in the
ADDRESSES section above).
SUPPLEMENTARY INFORMATION:
Title: American Customer Satisfaction
Index (ACSI) Government Customer
Satisfaction Survey.
OMB Control Number: 1090–0007.
Abstract: The proposed renewal of
this information collection provides a
means to consistently assess, benchmark
and improve customer satisfaction with
Federal government agency programs
and/or services within the Executive
Branch. The Federal Consulting Group
of the Department of the Interior serves
as the executive agent for this
methodology and has partnered with the
SUMMARY:
E:\FR\FM\18NON1.SGM
18NON1
]]>Agencies
[Federal Register Volume 79, Number 222 (Tuesday, November 18, 2014)]
[Notices]
[Pages 68688-68689]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-27222]
=======================================================================
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
[15XD4523WK DWK000000.000000 DS64900000 DQ.64920.15COPER]
Proposed Renewal of Information Collection: 1090-0008, E-
Government Web Site Customer Satisfaction Survey (Formerly American
Customer Satisfaction Index (ACSI) E-Government Web Site Customer
Satisfaction Survey)
AGENCY: Office of Strategic Employee and Organization Development,
Federal Consulting Group, Interior.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of the Interior, as part of its continuing
effort to reduce paperwork and respondent burden, invites the general
public and other Federal Agencies to take this opportunity to comment
on proposed and/or continuing information collections, as required by
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C.
3506(c)(2)(A)). Currently, the Federal Consulting Group within the
Department of the Interior is soliciting comments concerning the E-
Government Web site Customer Satisfaction Survey used by numerous
Federal agencies to continuously assess and improve their Web sites.
DATES: Consideration will be given to all comments received by January
20, 2015.
ADDRESSES: Written comments may be submitted to the Federal Consulting
Group, Attention: Richard Tate, 1849 C St NW., MS MIB 2256, Washington,
DC 20240-0001. Comments may also be sent by facsimile to (202) 513-
7686, or via email to Richard_Tate@ios.doi.gov. Individuals providing
comments should reference Web site Customer Satisfaction Surveys.
FOR FURTHER INFORMATION CONTACT: To request additional information or
copies of the form(s) and instructions, please write to the Federal
Consulting Group (see contact information in the ADDRESSES section
above).
SUPPLEMENTARY INFORMATION:
Title: E-Government Web site Customer Satisfaction Survey (Formerly
American Customer Satisfaction Index (ACSI) E-Government Web site
Customer Satisfaction Survey)
OMB Control Number: 1090-0008
Abstract: The proposed renewal of this information collection
provides a means to consistently assess, benchmark and improve customer
satisfaction with Federal Agency Web sites within the Executive Branch.
The Federal Consulting Group of the Department of the Interior serves
as the executive agent for this methodology and has partnered with
ForeSee Results, Inc., to offer this assessment to Federal Agencies.
ForeSee Results is a leader in customer satisfaction and customer
experience management on the web. Its methodology (Customer Experience
Analytics or CXA) is a derivative of the most respected, credible, and
well-known measure of customer satisfaction in the country, the
American Customer Satisfaction Index (ACSI). This methodology combines
survey data and a patented econometric model to precisely measure the
customer satisfaction of Web site users, identify specific areas for
improvement and determine the impact of those improvements on customer
satisfaction and future customer behaviors.
The ForeSee CXA methodology is the only cross-agency methodology
for obtaining comparable measures of customer satisfaction with Federal
Government Web sites. The ultimate purpose of this methodology is to
help improve the quality of goods and services available to American
citizens, including those from the Federal Government.
The E-Government Web site Customer Satisfaction Surveys will be
completed subject to the Privacy Act of 1974, Public Law 93-579,
December 31, 1974 (5 U.S.C. 522a). The agency information
[[Page 68689]]
collection will be used solely for the purpose of the survey. The
contractor will not be authorized to release any agency information
obtained through surveys without first obtaining permission from the
Federal Consulting Group and the participating agency. In no case will
any new system of records containing privacy information be developed
by the Federal Consulting Group, participating agencies, or the
contractor collecting the data. In addition, participating Federal
Agencies may only provide information sufficient to randomly select Web
site visitors as potential survey respondents.
There is no other agency or organization able to provide the
information that is accessible through the surveying approach used in
this information collection. Further, the information will enable
Federal agencies to determine customer satisfaction metrics with
discrimination capability across variables. Thus, this information
collection will assist Federal Agencies in improving their customer
service in a targeted manner which will make best use of resources to
improve service to the public.
This survey asks no questions of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs, and other matters that are
commonly considered private.
Current Actions: Proposed renewal of collection of information.
Type of Review: Renewal.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: Participation by Federal Agencies
in the E-Government Index is expected to vary as agency Web sites are
added or deleted. However, based on historical records, projected
average estimates for the next three years are as follows:
Average Expected Annual Number of Customer Satisfaction Surveys:
225.
Respondents: 1,125,000.
Annual responses: 1,125,000.
Frequency of Response: Once per survey.
Average minutes per response: 2.5.
Burden hours: 46,875 hours.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information.Burden means the total time, effort, or financial resources
expended by persons to generate, maintain, retain, disclose or provide
information to or for a Federal agency. This includes the time needed
to review instructions; to develop, acquire, install and utilize
technology and systems for the purpose of collecting, validating and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
All written comments will be available for public inspection by
appointment with the Federal Consulting Group at the contact
information given in the ADDRESSES section. The comments, with names
and addresses, will be available for public view during regular
business hours. If you wish us to withhold your personal information,
you must prominently state at the beginning of your comment what
personal information you want us to withhold. We will honor your
request to extent allowable by law.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Dated: November 10, 2014.
Jessica Reed,
Director, Federal Consulting Group.
[FR Doc. 2014-27222 Filed 11-17-14; 8:45 am]
BILLING CODE 4334-12-P
