Agency Information Collection Activities: Requests for Comments; Clearance of Renewed Approval of Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery, 61285 [2014-24168]

Agencies

• Architectural and Transportation Barriers Compliance Board

[Federal Register Volume 79, Number 197 (Friday, October 10, 2014)]
[Notices]
[Page 61285]
From the Federal Register Online via the Government Printing Office [www.gpo.gov]
[FR Doc No: 2014-24168]


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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD

[Docket No. ATBCB-2014-0002]
RIN 3014-0011


Agency Information Collection Activities: Requests for Comments; 
Clearance of Renewed Approval of Information Collection: Generic 
Clearance for the Collection of Qualitative Feedback on Agency Service 
Delivery

AGENCY: Architectural and Transportation Barriers Compliance Board.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (44 
U.S.C. 3501-3521), the Architectural and Transportation Barriers 
Compliance Board (Access Board) invites public comments about our 
intention to request the Office of Management and Budget's (OMB) 
approval to renew a generic information collection. The Federal 
Register notice with a 60-day comment period soliciting comments on the 
following collection of information was published on July 28, 2014 (79 
FR 43709). As part of a federal government-wide effort to streamline 
the process for seeking feedback from the public on service delivery, 
the Access Board has an approved Generic Information Collection Request 
entitled ``Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.'' A copy of the draft supporting statement 
is available at https://www.regulations.gov (see Docket ID ATBCB-2014-
0002).

DATES: Submit comments by November 10, 2014.

ADDRESSES: Submit comments by any of the following methods:
     Federal eRulemaking Portal: https://www.regulations.gov. 
Follow the instructions for submitting comments. Regulations.gov. ID 
for this docket is ATBCB-2014-0002.
     Email: board.gov">damiani@access-board.gov. Include docket number 
ATBCB-2014-0002 in the subject line of the message.
     Fax: (202) 272-0081.
     Mail or Hand Delivery/Courier: Office of the General 
Counsel, Access Board, 1331 F Street NW., Suite 1000, Washington, DC 
20004-1111.
    All comments, including any personal information provided, will be 
posted without change to https://www.regulations.gov and are available 
for public viewing.

FOR FURTHER INFORMATION CONTACT: Mario Damiani, Office of the General 
Counsel, Access Board, 1331 F Street NW., Suite 1000, Washington, DC 
20004-1111. Telephone numbers: (202) 272-0050 (voice); (202) 272-0064 
(TTY). These are not toll free numbers. Email address: board.gov">damiani@access-board.gov.

SUPPLEMENTARY INFORMATION: 
    OMB Control Number: 3014-0011.
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Type of Review: Renewal of a generic information collection.
    Background: The proposed information collection activity provides a 
means to garner qualitative customer and stakeholder feedback in an 
efficient, timely manner, in accordance with the Administration's 
commitment to improving service delivery. By qualitative feedback we 
mean information that provides useful insights on perceptions and 
opinions, but are not statistical surveys that yield quantitative 
results that can be generalized to the population of study. This 
feedback will provide insights into customer or stakeholder 
perceptions, experiences and expectations, provide an early warning of 
issues with service, or focus attention on areas where communication, 
training or changes in operations might improve delivery of products or 
services. These collections will allow for ongoing, collaborative and 
actionable communications between the Access Board and its customers 
and stakeholders. It will also allow feedback to contribute directly to 
the improvement of program management.
    Feedback collected under this generic clearance provides useful 
information, but it does not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    Respondents: Average annual estimate of approximately 1,100 
Individuals and Households, Businesses and Organizations, State, Local 
or Tribal Government.
    Below, we provide projected average estimates for the next three 
years:
    Average Expected Annual Number of Activities: 7.
    Average Number of Respondents per Activity: 157.
    Annual Responses: 1,100.
    Frequency of Response: Once per request.
    Estimated Average Burden per Response: 7.25 minutes.
    Estimated Total Annual Burden: 120 hours.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including (a) whether the proposed 
collection of information is necessary for the Access Board's 
performance; (b) the accuracy of the estimated burden; (c) ways for the 
Access Board to enhance the quality, utility, and clarity of the 
information collection; and (d) ways that the burden could be minimized 
without reducing the quality of the collected information. We will 
summarize comments received in the request for OMB's clearance of this 
information collection.

David M. Capozzi,
Executive Director.
[FR Doc. 2014-24168 Filed 10-9-14; 8:45 am]
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